Microsoft SharePoint Services
23 September 2013
TABLE OF CONTENTS
1
Service Overview ........................................................................................................... 3
2
Why Capgemini ............................................................................................................. 3
2.1
World Class SharePoint Delivery Capabilities .................................................................. 3
2.2
Global Expertise .............................................................................................................. 3
2.3
Quality and Consistency Through Repeatability............................................................... 4
3
The Capgemini Proposition .......................................................................................... 4
3.1
Our Approach .................................................................................................................. 6
3.2
Our Services .................................................................................................................... 8
4
Benefits .......................................................................................................................... 9
4.1
Summary of Proposition .................................................................................................. 9
5
Pricing .......................................................................................................................... 10
6
Rightshore®.................................................................................................................. 10
7
Information Assurance................................................................................................ 11
8
Ordering & Invoicing Process .................................................................................... 11
9
Termination Terms ...................................................................................................... 11
10
References ................................................................................................................... 11
11
Our Solution................................................................................................................. 13
12
Benefits Realised and Current Status ........................................................................ 13
13
Trial Service ................................................................................................................. 14
14
Further Information ..................................................................................................... 14
15
Additional Information ................................................................................................ 14
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1
Service Overview
As a Tier-One global Systems Integrator and Microsoft Services Partner of the Year
2012, Capgemini has a market leading SharePoint capability covering advisory services,
business change, architecture, information management, build, run, hosting and
migration. We have proven our SharePoint expertise at enterprise scale and across the
spectrum of industries.
Capgemini’s Microsoft SharePoint Centre of Excellence (CoE) approach offers
customers an industrialised capability for the rapid delivery of cost effective SharePoint
solutions. Our expertise and CoE approach are supported by Capgemini developed IP
which ensures a quality and robust solution built to best and proven practices.
2
Why Capgemini
2.1 World Class SharePoint Delivery Capabilities
For 16 years, the Capgemini–Microsoft partnership has a track record of providing
customised, highly–functional and flexible strategies that have addressed the
expectations of 1,000’s of clients in various industries around the world. As a Gold
Certified Partner of Microsoft, managed at a global level, Capgemini has access to
Microsoft support, product teams, business groups, Microsoft executives and training –
all of which support the service delivery. Specifically for SharePoint, Capgemini has
been providing COE consulting, AMS, Migration and Application Development services
for over a decade.
Capgemini has delivered some of the first implementations on new SharePoint versions
since the products inception in 2001.
2.2 Global Expertise
Capgemini is a Microsoft Gold certified partner in all SharePoint related areas with
hundreds of accredited individuals worldwide. As at September 2013, Capgemini has
about 700 SharePoint resources across its geographies working on complex projects
with leading organisations.
Capability Area
Capgemini Certified Resources Worldwide
Gold - Portals and Collaboration
440
Gold - Content Management
210
Gold - Business Intelligence
59
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Capability Area
Capgemini Certified Resources Worldwide
Gold – Enterprise Search
211
In addition, two of our UK resources have been awarded the Microsoft Most Valuable
Professional (MVP) award. The MVP is an award presented by Microsoft in recognition
of the contributions made to the implementation and advancement of Microsoft
technologies by the most exceptional specialists from across the industry.
2.3 Quality and Consistency Through Repeatability
Capgemini uses best in market development tools in conjunction with in-house
developed Intellectual Property (IP) to deliver solutions in an industrialised manner while
maintaining a focus on quality. Capgemini has invested heavily in developing tools and
accelerators which improve the efficiency, repeatability and consistency of our
SharePoint implementations across the project lifecycle - from estimation through build
and deployment.
A selection of the tools and accelerators which support Capgemini’s services are:
3

SharePoint Estimation Tool: provides consistent and reliable estimation of
SharePoint projects.

SharePoint Infrastructure Sizing: uses the capacity planning lifecycle to determine
optimal hardware configurations for the SharePoint platform.

Content Migration Tool: provides an extensive and configurable mechanism to
migrate content to the SharePoint platform.

SharePoint Migration Risk Assessment: Focuses on all major infrastructure,
application and content elements required for upgrade of the SharePoint platform.

SharePoint Farm Provisioning Automation: Enables the rapid and automated
provision of new SharePoint environments.

Proven Methodology for SharePoint projects: Capgemini has a proven
development methodology for delivering complex SharePoint solutions.
The Capgemini Proposition
Whilst the industry is full of organisations claiming some degree of Microsoft SharePoint
capability, the demand for SharePoint skills currently far exceeds supply. This is
particularly true when one considers suppliers with global implementation experience, an
understanding of the related Microsoft stack and with the expertise and experience
needed to deliver complex projects with confidence. Moreover, there are many
organisations with specialist SharePoint offers, but few have the same breadth of
resources and credentials as Capgemini or the ability to offer a fully managed range of
services.
Capgemini’s SharePoint skills span every aspect of what’s required to successfully
implement complex SharePoint solutions across its many facets:
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
Enterprise Architects who have a deep experience in how SharePoint can assist an
organisation deliver against the more holistic strategic goals the platform now
facilitates, and who understand the enterprise complexities of multiple incumbent
environments and the multiple supplier challenge;

Solution Architects who have experience designing, implementing and integrating
SharePoint solutions at scale and into complex and hybrid ecosystems;

Information Architects who design how information is stored and retrieved to drive
maximum business value and can help you realise ROI;

Infrastructure Architects and Build Engineers who have experience planning,
designing and implementing large, distributed SharePoint topologies;

Developers who can customise and integrate SharePoint with other systems;

Support Engineers who have extensive experience in quickly diagnosing and
resolving issues;

Business Analysts with experience in driving out client requirements and
maximising the SharePoint, Exchange, Lync and Office 365 feature set to achieve
these objectives;

Testers who understand the product sufficiently to strike a balance in testing effort to
ensure a quality solution is delivered;

User experience experts who can design effective user journeys and brand the
SharePoint platform for today’s demanding multi-device world; and

Specialist resources often demanded by modern SharePoint Practices to
successfully fulfil the demand pipeline, such as SharePoint Release Managers,
Accessibility Compliance specialists, Search Specialists, Security Architects and
Workflow Specialists to name a few. These are often missed by our competitors and
only considered when the project is failing.
This expertise pool spans the full gambit of what is possible with SharePoint as shown in
the diagram below:
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3.1 Our Approach
Capgemini’s Microsoft SharePoint Centre of Excellence (CoE) approach offers
customers an industrialised capability for the rapid delivery of cost effective SharePoint
solutions. The “factory” features multiple development centres each potentially with
multiple production lines staffed by multiple production teams – each with a standard
composition. The use of an “Agile” delivery methodology results in highly-engaged
business users, rapid time-to-value and a significant reduction in on-going support costs.
Also, through Capgemini’s Rapid Design and Visualisation Practice, we will provide key
advice on design considerations on User Experience/User Interface to ensure visual
appeal, drive end user adoption and overall system acceptance.
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Distributed delivery of our development services means the client benefits from the most
competitive resource costs. Our body of IP has been developed to support the delivery
with a high degree of automation and quality.
We can also draw down skills globally in a very agile manner based on our international
capability. Our investment in staff and our unique training strategies through the
Capgemini University are renowned in the industry.
Based on extensive experience of enterprise implementations of the product, the
diagram below details the key phases and a high level overview of actions at each stage.
Throughout this process we will collaborate extensively with the client to ensure the
product delivered matches your specified and agreed needs and expectations.
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•
•
•
•
‘Need’ vs. ‘Want’
Interviews, workshops, ‘day in the life of…’
Existing systems, processes, pain points
Identify & engage key stakeholders including users,
departments and executives
Design
•
•
•
•
•
•
Information Architecture
Governance Framework
Map functional requirements to design features
Document design constraints & dependencies
Define performance and capacity requirements
Prototyping
Development
•
•
•
•
Iterative
Candidate builds for review and user testing
Constant feedback loop with the business
Manage scope
Refinement
•
•
•
•
•
•
Test production build
Small, focused pilots
Redevelopment and retesting as required
Operational readiness
Infrastructure provision
Platform provision
Requirements Definition
Transition
Roll-out
• Deployment
• Formal testing & sign-off
• Operational acceptance
• User training
• Implement governance framework
3.2 Our Services
Capgemini’s comprehensive SharePoint services provide the following specific offerings:

SharePoint road map services: Helping customers get the most from their
SharePoint investment by prioritizing their business needs against SharePoint
features, creating a road map for adoption and maximizing ROI.

SharePoint compliance: Deploying SharePoint records management solutions in
regulated industries where a robust information management strategy is required.

Business developed application rationalization: Migrating business developed
applications, such as Access databases and Excel spreadsheets, to SharePoint;
centrally supported platform; reduced email attachments; better version control; and
improved collaboration.

SharePoint websites: Using the web content management capabilities to deploy
interactive and engaging Internet, Intranet and Extranet websites.

SharePoint outsourcing: Hosted SharePoint and application management.
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4

Lotus Notes migration: Cataloguing, planning and migrating Lotus applications to
SharePoint, and migrating to a small number of SharePoint templates to increase
user satisfaction and adoption.

SharePoint Online (Office 365): Deploying cloud-based SharePoint solutions, or a
hybrid on/off premise solutions.

ERP+: Through either stand-alone SharePoint or Duet Enterprise, ERP+ allows SAP
enterprise services to be consumed within Microsoft SharePoint with prebuilt
interoperability that enables connectivity, integrated security and authorization.

SharePoint business intelligence (BI): Combining the power of SharePoint with
SQL Server data analytics and Microsoft Office.

SharePoint Risk and Health Assessments: in-depth analysis of your SharePoint
configurations, custom code, and operational procedures to uncover areas that are
potential risks to service stability of that don't align with best practices.

SharePoint upgrades: from previous versions of the product to the latest release.

SharePoint application support: for the on-going maintenance your solution.

SharePoint training and enablement: to derive maximum business benefit from the
implementation.
Benefits
Capgemini’s SharePoint services can enable clients to:

Realise a strong return on investment and business benefit from their SharePoint
implementation;

Implement sufficient governance to minimize risk of uncontrollable growth and high
maintenance costs;

Promote user adoption of the SharePoint platform;

Maximise the power and breadth of the SharePoint platform to satisfy a range of
functional requirements while minimising maintenance costs;

Are able to rapidly respond to evolving business needs through a scalable
SharePoint implementation.
4.1 Summary of Proposition
Capgemini has a leading SharePoint service. On successive new versions of the
SharePoint platform, Capgemini has been amongst the first systems integrators in the
UK to deliver production systems. Our relationship with Microsoft provides us with
access to deep product knowledge, support and the ability to influence future versions.
Within such a dynamic and fast-growing part of our business we have new lessons and
market experience to bring to our clients and as such are able to combine a team that
will bring proven SharePoint delivery experience with some of the most recent thinking
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around efficient solutions and agile development techniques from other clients in both
public and private sectors, such as MoD, the Department for Education and the Welsh
Assembly Government.
We will also leverage our Global capabilities, where we can access specific high quality
technical skills from economically advantageous locations as and when required to
accelerate our development and testing programme.
5
Pricing
Please refer to individual SFIA Rate Cards for pricing information. Capgemini would also
be pleased to discuss any requirements for fixed price proposals based on an agreed
scope of work.
6
Rightshore®
A key component of our global talent pool is our extensive Rightshore® capability which
draws on the knowledge and abilities of over 50,000 domain and sector experts from all
continents. Capgemini has about 700 SharePoint resources across its offices who work
on complex projects with leading companies in most industry verticals.
Rightshore® leads to a:

Flexible global delivery model offering a combination of Front-office and Back-Office
delivery options.

Integration of client’s requirements and preference to deliver additional value at a
significantly reduced Total Cost of Ownership (TCO).

Leveraging of Capgemini’s capacity, capabilities, cost advantages, and competencies
across geographies to achieve customer satisfaction.
Capgemini India is the global IT hub for Capgemini and is the centre of choice for the
Rightshore® approach.
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7
Information Assurance
Capgemini has worked with many clients with stringent information assurance
requirements and can provide services cleared to Impact Level 3 and above. Capgemini
personnel can be cleared to SC and DV level as required.
8
Ordering & Invoicing Process
[Standard]
9
Termination Terms
[Standard]
10 References
Capgemini has a rich history of providing successful SharePoint solutions to satisfied
clients. Below is a selection of references:
Reference 1: Department for Education (DfE) – Information Workplace Programme
(IWP)
Capgemini was selected as the Department for Education technology
partner to transform the way its 3000 staff and their partners use
technology to deliver policy, communicate with teams and collaborate
across the education sector. We delivered a single, scalable and extensible Microsoft
SharePoint 2007 and SharePoint 2010 platform by:

Enabling the standardisation of key business processes

Improving information management and security

Building a sector wide network of practitioners and knowledge bases to support
implementation of complex change

Providing employees with a single user interface for Information Services and
Applications

Allowing teams to collaborate effectively, both internally and across the sector.
The project has been an outstanding success - since April 2009 it has transformed the
department into a Whitehall leader in the field of shared information management and
collaboration. The IT estate has been simplified and operational efficiencies of 20%
made. The project is on target to deliver a payback of two to three times the cost of
investment.
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Since early 2011, Capgemini has been implementing SharePoint 2010 and managing
content migration and all other aspects of migration to the new Environment.
Quantifiable Benefits

Overall savings of £70-180m depending on ultimate service reach – the overall
investment is expected to deliver a payback of multiple times its cost

Operational efficiency benefits of over 20%

Reduction in IT costs of around £4m.
Qualitative Benefits

Improved decision making and personalisation of services for citizens through better
cross-sector collaboration

Better customer insights, and decision-making enabled by rapid access to subject
matter experts and high-quality information

Reduced risk, boosting the Department’s reputation due to secure information access

Increased agility, capability and responsiveness enabling time to be freed up for staff
to focus on higher-value activities

Simplified, ‘on-demand’ IT estate, with infrastructure, platform, software and business
processes delivered as a ‘service’

Re-usable sector-wide services and technology assets which can be extended to the
wider education sector

Enhanced leadership reputation – the development of the IWP has led to the DfE’s
involvement in cross-government strategy development.
Reference 2: Welsh Assembly Government – Intranet Replacement Project (IRP)
The Welsh Assembly Government (WAG) engaged
Capgemini in early 2010 to deliver their Intranet
Replacement Project (IRP). With a legacy intranet
system that was based on unsupported technology
and was poorly maintained, the WAG did not have an intranet that met the requirements
of its 6,500 user-base to enable effective management and sharing of information across
the organisation, providing a single version of the truth with a consistent user experience
and branding.
The IRP was initiated to redesign the Intranet based on Microsoft Office SharePoint
Server (MOSS) 2007. A phased approach was adopted with Phase 1 to deliver the solid
foundation for the intranet with an information architecture and platform to support the
Intranet over several phases of enhanced functionality. Phase 2 will incorporate
collaboration tools whereas future phases will realise process and efficiency
improvements to directly save time to complete tasks.
As part of the project extensive custom user interface components were developed and
packaged and released through a rigorous GSI-approved release and change
mechanism. Capgemini led the design of the custom components to be used on the
intranet, how they integrate as part of the overall solution, and also led the design of
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governance procedures to be used both during the project and beyond into business as
usual which are critical for successful Intranets.
Reference 3: UK Ministry of Defence - DECS Collaboration Programme (DCP)
The MoD develops and maintains most of its products and capabilities through combined
MoD / industry Teams spread over several locations in the United Kingdom and
overseas. Such diversity can make it difficult for the Teams to work together efficiently.
The MoD wanted to improve its collaborative working processes while integrating
services to work more efficiently with its supplier community.
11 Our Solution
Capgemini developed a shared service upon which the needs of individual teams and
groups could be met. It then established a commercial and service delivery model which
would enable each team to be dealt with individually and the needs met within the
framework of the shared service.
Capgemini took responsibility for design, development, implementation and operation of
the shared service, through the following steps:

Requirements Analysis: Capgemini worked with the MoD to develop a tailored set of
requirements that met the needs for document and records management.

Tool Selection: A full assessment of solution options was undertaken using
Capgemini’s enterprise architecture framework (IAF).

Development:
Capgemini undertook the physical architecture design and
implementation of the underlying platform aligned to Microsoft’s prescribed best
practice.

Service Delivery: Performance is measured across a whole range of service metrics
including problem response (as above), message throughput, call management and
service availability. DECS has consistently outperformed against its contracted
Service Level agreement, for instance consistently achieving above 99.5% availability
for all services.
12 Benefits Realised and Current Status
Benefits reported by the Teams include:

Assured compliance to guidelines and policy through the central storage of
documents and records.

Process improvements (e.g. defect management process) - more rapid resolution of
defects by improving the speed (and quality) of information flow with industry; earlier
identification of emerging trends and issues; improved control through better
management information.

Sharing of information between the wider MoD stakeholder community, the Teams
and industry – leading to a reduction in the exchange of paper documents, reduction
in the time spent in meetings without impacting the effectiveness of the team.
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
Support of the internal customer management process - reducing work duplication
across the organisation; improvement in customer service through visibility of
progress across projects; and improvement in efficiency of tasking process due to
earlier visibility of customer requirements.
As of the 31 May 2009:

DCP has 58 separate sites and 3,669 users.

DECS has 841 Trading Partners and 20,752 users.
13 Trial Service
There is no free trial service available for this offer.
14 Further Information
For
further
information
on
publicsector.opps.uk@capgemini.com
our
Microsoft
services,
please
contact:
15 Additional Information
The following information is provided for the avoidance of doubt:
the Impact Level (IL) at which the G-Cloud
Service is accredited to hold and process
information;
Please see above;
which department granted this accreditation or
pan-government accreditation;
Not applicable;
the G-Cloud Service is not currently accredited
early state and also indicate the target Impact
Level (IL) at which you believe the G-Cloud
Service is able to hold and process information;
Not applicable;
whether you hold a suitably scoped ISO27001
certificate for this G-Cloud Service;
Capgemini holds a valid ISO27001
certificate covering our data centres and
some secure offices. Please see
supporting documentation;
If this G-Cloud Service is not eligible for
accreditation (i.e. IL0 services and most Lot 4
Specialist cloud services that do not include
infrastructure, platform, or software) then indicate
the Impact Level (IL) for information which you
believe the G-Cloud Service may be used to
process that information;
Please see above;
On-boarding and Off-boarding processes/scope
etc;
Not applicable;
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Pricing (including unit prices, volume discounts (if
any), data extraction etc.);
Please see above;
Service management details;
Where applicable, Capgemini would
expect to discuss any Service
Management requirements with the client
on an individual basis prior to purchase;
Service constraints (e.g. maintenance windows,
level of customisation permitted, schedule for
deprecation of functionality/features etc.);
(extraction etc.);
Where applicable, Capgemini would
expect to discuss any Service Constraints
with the client on an individual basis prior
to purchase;
Service Levels (e.g. performance, availability,
support hours, severity definitions etc.);
Where applicable, Capgemini would
expect to discuss any Service Levels
required with the client on an individual
basis prior to purchase;
Financial recompense model for not meeting
service levels;
Where applicable, Capgemini would
expect to discuss any Financial
Recompense Models required with the
client on an individual basis prior to
purchase;
Training;
Training is provided only where this is
offered as a discrete service;
Ordering and invoicing process;
Please see above;
Termination terms;
Please see above;
Data restoration / service migration;
Not applicable
Consumer responsibilities;
Where applicable, Capgemini would
expect to discuss any Consumer
Responsibilities with the client on an
individual basis prior to purchase;
Technical requirements (service dependencies
and detailed technical interfaces, e.g. client side
requirements, bandwidth/latency requirements
etc.);
Where applicable, Capgemini would
expect to discuss any Technical
Requirements with the client on an
individual basis prior to purchase;
Details of any trial service available;
No trial service is available for the services
above;
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