mySAP ERP Functional Enhancements Release mySAP Module(s) Delta Functionality Description Available ERP Functionality Solution Area Business Benefit SAP R/3 4.5B The introduction of the PRICAT Messages allows the use of the logical message type PRICAT to transfer data on prices and catalogs for goods and services to a customer. The message can contain all a vendor’s products, or announce certain changes. Sales and SD/LES Service PRICAT Outbound Processing On the outbound side, the R/3 system supports creation of the PRICAT message. To do this, the system creates intermediate documents (IDocs), which are converted to an EDI file in PRICAT format by an EDI subsystem. The following functions are supported on the outbound side: - Initial transfer of a full PRICAT version to a partner - Transfer of a supplementary PRICAT version (that is, a version containing products selected manually) to a partner The following configuration options are planned for PRICAT creation (they are controlled by the PRICAT profile): - The partners who are to be sent the message - The materials planned for a specific partner - The price and condition information applicable to a specific partner PRICAT contains descriptions and information on logistics and prices for each product. The vendor can use it to transfer general product information that is valid for all customers, or to transfer information that is specific to a single customer (for example, special conditions). If the message is in the form of a price list or catalog, the vendor can also transfer data to a central database to make it available to all interested parties. The logical message type PRICAT corresponds to the EANCOM standard message PRICAT, or the ANSI X12 SAP R/3 4.5B Sales and SD/LES Service Repairs Processing transaction set 832. When a customer wants you to This enhancement repair a faulty piece of equipment, provides a you can document this request with comprehensive set a service notification and enter it in of new your system as a customer repair functionalities that order. If necessary, you can also covers an end-toarrange to collect the faulty product end process from the customer. specifically designed for Once you have received the piece service and repairs of equipment to be repaired and (for example, have performed a technical check, receiving products you can manage it as individual from the customer, customer stock for the customer repairing them, repair order. returning them, and billing the You can now start repairing the customer). equipment by creating a service order that refers to the customer repair order and describes the technical process, that is, the operations, components, and tools necessary for the repair. The material and activity confirmations are recorded in the service order and the costs are debited to the order. Once you have repaired the piece of equipment, you can return it to the customer, who is then either billed for the costs of the service, or for a cost agreed earlier. SAP R/3 4.5B Sales and SD/LES Service Revenue Recognition In the repair order, you can also arrange for a temporary replacement to be sent to (and later picked up from) the customer. This new feature works closely with the Sales and Distribution (SD), Financial Accounting (FI), and Controlling (CO) application components to provide a complete and integrated revenue recognition solution. Revenue Recognition increases your choices as to when revenue recognition takes place. You can select the revenue recognition method that best meets your company’s needs from several standard industry techniques. These include: - Revenue recognition at time of invoicing (the standard method) - Time-based revenue recognition Many companies must measure income on an accrual basis. That is, they must recognize revenue in the posting period in which it is earned, rather than the one in which it is received. New R/3 Revenue Recognition functionality satisfies this requirement allowing you to separate invoicing from the revenue recognition (recognizing revenue in equal proportions between specified dates) - Performance-based Revenue Recognition (recognizing revenue based on an event, such as a shipment) process. SAP offers a flexible solution that provides companies with several different revenue recognition Many business systems require that methods. Also, you post revenue from a sale to the Revenue general ledger immediately upon Recognition issuing the invoice. Revenue makes recording Recognition removes this and reporting restriction. This new feature allows revenue on an you to separate the recognition of accrual basis easy revenues from invoicing. You can for the user. recognize revenue before, during, or after issuing an invoice, based on the criteria you select for each individual contract or order line. Another feature of Revenue Recognition is that it allows you to group and track revenue in two additional types of general ledger accounts. These are: - Unbilled receivables - Deferred revenue SAP R/3 4.6B Sales and SD/LES Service Ergonomic Improvements in Sales and Billing These accounts let you track the amount of revenue that has been recognized, but not yet invoiced, and the amount of revenue that has been invoiced, but not yet recognized. Navigating through many of the processes such as invoice creation, assembly processing, sales activity processing, and telephone sales has become much simpler. There is no need for time-consuming hopping from one screen to another and unnecessary mouse clicking. For example, when creating a billing document you can control all important activities on one screen. Information is grouped according to topic and is clearly arranged on tab pages. Drop-down lists help you enter data in fields. You can enter a value simply by clicking on it, without having to use difficult technical functions. The ABAP List Viewer displays lists such as rebate agreements or work lists (for example, for credit This enhancement improves productivity and saves time through easier navigation through sales and billing processes. release). This means that you can display data as required by defining display variants, sorting data according to specific criteria, or setting filters. The ergonomics of sales document processing were comprehensively reworked for R/3 Release 4.0B. These improvements have since been further developed to cover more important processes and functions in Sales and Distribution (SD). Our main task is to provide optimum support with day-to-day SD processing and to make working with the system as easy and straightforward as possible. To create software that corresponds perfectly to the user’s needs, our software developers have observed and spoken to SD users from various countries and areas of industry. The improved screens result not only from the experience of renowned designers, but also from feedback received from a wide range of customers. Improvements have been made to the following functions: SAP R/3 4.6B Sales and SD/LES Service Volume Notation of Foreign Exchange Rates - Sales document processing - Billing document creation - Condition maintenance - Sales activity processing GUI If you are using volume and price notation simultaneously, a number of new developments on the GUI help you keep track of the different options: - New, user-friendly input help for exchange rates - Configurable input conventions for differentiating between exchange rates quoted in terms of price or volume - Improved maintenance of exchange-rate tables interfaces Interfaces usually provide a second exchange rate field for volume notation. This guarantees maximum compatibility, in particular for communication with other systems. With the start of the dual currency phase of European Monetary Union (EMU) now well underway, exchange rates in Europe are being increasingly used and published as volume notations 1 rather than as price notations. Volume notation of exchange rates is already a widely used standard beyond Europe – for example, it is used in the United States. Whether exchange rates are fixed and published as volume or price notations depends on the respective market standard – and might even depend on individual business transactions. SAP R/3 4.6C Sales and SD/LES Service SAP R/3 4.6C Sales and SD/LES Service SAP R/3 4.6C Sales and SD/LES Service In line with market requirements, all the functions and applications of the R/3 system can now handle exchange rates quoted in terms of volumes. The use of volume notation impacts the graphical user interface (manual entry and batch input), internal and external interfaces, Customizing, and the storage and retrieval of all data structures. Availability Up to release 4.6C, only sales Stock transfer Check – documents were considered for documents for Rescheduling rescheduling processing. From purchasing are release 4.6C, the software also considered as considers stock-transfer documents well. for purchasing (stock-transport requisition, stock-transfer orders and stock-transport scheduling agreements) and checks them for availability. This can be conducted with transaction V_V2, (analysis of the last rescheduling run transaction V_R2). Billing Plan When confirmation is received, the Billing block can deadline is updated in the billing be set plan and the billing block is deleted. automatically. If confirmation is cancelled, the billing block for the new billing always has to be set manually. For release 4.6C, the billing block can be set automatically, by regarding the customizing data for the deadline category and proposing a billing block from the customizing data. Business Add- Business add-in for updating In planning values – For release 4.6C, there is a business add-in for defining customer-specific conditions for updating planning values in to profitability analysis and into accounting. SAP R/3 4.6C Sales and SD/LES Service PRICAT – Outbound Processing The price catalog (PRICAT) data exchange format can be used to transfer product information (material or article data) and prices to a partner. This data can be enhanced to include information on conditions. A partner in this scenario may also be a database. If this is the case, the relevant degrees of detail for the data (for example, partner-related conditions) must be taken into account. You will be able to: The introduction of the PRICAT messages allows the use of the logical message type PRICAT to transfer data on prices and catalogs for goods and services to a customer. The message can contain all a vendor’s products, - Create a catalog by assignment to or announce an assortment and/or customer certain changes. - Add and adjust catalog data interactively PRICAT contains - Send the data to a partner descriptions and - Have engineering change information on management software recognize logistics and prices when an article has been changed, for each product. added or deleted, or when prices or The vendor can conditions in assortment use it to transfer assignments (customer to general product assortment, article to assortment, information that is for example) have been changed. valid for all The service will then check whether customers, or to these changes require modifications transfer to be made within the price catalog, information that is and update the catalog as specific to a single necessary. The catalog can then be customer (for sent automatically or a workflow can example, special be started, if required. conditions). - Display price catalogs on the Internet – Internet users can then If the message is view the data online or download it in the form of a - Materials no longer need to be price list or prepared when new listings are catalog, the created when promotions are listed. vendor can also Discontinuations and relistings are transfer data to a now recognized more easily if they central database lead to the deletion of data in the to make it point-of-sale system. available to all interested parties. The logical message type PRICAT corresponds to the EANCOM data standard message PRICAT, or the American National Standards Institute (ANSI) X12 transaction set 832. The price catalogs can also be released for publication on the Internet. Internet SAP R/3 4.6C Sales and SD/LES Service Revenue Recognition SAP R/3 4.6C Sales and SD/LES Service Settlement users can then use a browser to search vendor catalogs and select data for downloading. Improvements in revenue recognition New developments in revenue recognition - Cancellation of revenue recognition postings – It is now possible to cancel revenue recognition postings that you have posted with transaction VF44, using transaction VF46. - Revenue recognition for billing documents – You now have the option of carrying out time-related revenue recognition from the billing documents. - Posting costs for revenue recognition – In revenue posting for revenue recognition, the costs are posted into the profitability analysis. Posting of costs is only carried out if no other account assignment (for example, account assignment to a sales order or project) is used. The cost price is used for cost posting. This means that posting of costs for the correct accounting period is possible. * Automatic generation of Improvements in settlement rules settlement You can now also automatically generate settlement rules for sales order items with make-to-order settlement rules. Automatic generation of settlement rules for sales order items is controlled by the following: - Strategy defines which settlement receivers should be created from the master data for a sales order item. - Strategy sequence defines, with help from priorities, which strategy the system uses for automatic generation of settlement rules. * Functional area for settlement in cost of sales accounting The functional area is an outline criteria for an enterprise, according to functional points, for example, management, sales and distribution, research and development. This is necessary in order to generate a profit invoice and loss invoice according to the cost of sales accounting. You can now, when creating or changing a sales document for items, display and, if SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service necessary, change the functional area with your own controlling object. Complaints As of SAP R/3 Enterprise retail Processing software 2.00 (EA Retail 200), you (Retail) can use the complaints processing function. This function lets you enter a complaints reason and create all sales and billing documents with reference to a billing document. ConditionAs of SAP R/3 Enterprise core 4.70 Based Tax software (SAP_APPL 470), a new Calculation method for calculating taxes in (Brazil) Brazil is available, which makes use of the standard condition technique. Tax rates, tax laws, and special indicators that influence whether tax line items are included in the nota fiscal are all stored in the system as condition records. An additional tax calculation procedure, called TAXBRC, is delivered for this new method in addition to the existing one for Brazil, TAXBRJ. Conditions – As of SAP R/3 Enterprise core Deleting Bonus software 4.70 (SAP_APPL 470), Buys you can delete bonus buys that were created from the system. Bonus buys that have been created have a limited validity period, however, they are still available in the system. You can now select and delete bonus buys according to certain criteria. Country As of SAP R/3 Enterprise core 4.70 Version India in software (SAP_APPL 470), country Standard SAP version India is no longer delivered R/3 Software as an add-on but as part of the standard SAP R/3 software. The country version India comes with functions for calculating, posting, and remitting excise duty. The country template for India includes sample pricing procedures, including all taxes and settings for automatic account determination to the appropriate excise accounts. Empties As of SAP R/3 Enterprise software Management 2.00 (EA-APPL 200), you can use the empties management software. The empties management functionality is an enhancement of the SAP R/3 standard functions and deals with the entry, processing, evaluation, and output of empties data from empties processing (in the beverage industry, for example). You can use empties management to monitor and track the movement of empties between vendor and customer. The software has its Complaint processing function available for retail New method for calculating taxes in Brazil available. Improved handling of bonus buys Country version India in standard SAP R/3 software Empties management available across industries SAP R/3 Sales and SD/LES Enterprise Service Evaluation of open sales documents (US-GAAP) SAP R/3 Sales and SD/LES Enterprise Service Extended Rebate Processing SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service origins in the beverage industry and is now to be used in other sectors. Evaluation of open sales documents Evaluation of open according to U.S. generally sales documents accepted acccounting principles according to US(US-GAAP) guideline, Statement of GAAP Financial Standards (SFAS) 133: According to the SFAS 133 under accounting for derivative instruments and hedging activities, the balance sheets to the market value must be prepared for open values in certain sales documents. Changes to the market value should be taken into consideration in earnings in as far as they affect net income. To support the selection of relevant documents, SAP provides report called SDFAS133. As of SAP R/3 Enterprise software Extended rebate 2.00 (EA-APPL 200), you can use processing the extended rebate processing available component. The extended rebate processing component is an integrated enhancement of the standard rebate functions. The following functions are provided: - More flexible rebate settlement using a variable key in the rebate information structure - Periodic settlement of rebate agreements - Handling of indirect rebate agreements Funds As of SAP R/3 Enterprise public SD related Management services software 1.10, the following processes are sales and distribution-related supported within processes are supported within FM. funds management (FM): - Purchase requisition generated out of a sales and distribution (SD) order line item creates a commitment line in funds managment (FM). Budget can be assigned during this update. - Billing-relevant SD orders update commitment line items in FM. Material Sorting As of SAP R/3 Enterprise 2.00 (EA- Material sorting APPL 200) software, you can use component the material sorting component. In available the material sorting component, the system displays the material items on a document in the order you specified in customizing. The system sorts the material items of a document when the assigned form is printed. SAP R/3 Sales and SD/LES Enterprise Service Point-of-Sales Interface (Retail) SAP R/3 Sales and SD/LES Enterprise Service Price Catalog (PRICAT) – Inbound and Outbound Processing (Retail) SAP R/3 Sales and SD/LES Enterprise Service Rebate Processing – Pendulum List Indirect Sales SAP R/3 Sales and SD/LES Enterprise Service ResourceRelated Billing The point-of-sales interface for Improved outbound has been enhanced by a resource-related lot of new features. Please refer to billing SAP retail documentation (SAP Library -> Logistics -> SAP Retail) under Distributed Data Processing > POS Interface -> POS Interface Outbound. As of SAP R/3 Enterprise retail 1.10 Improved PRICAT software (EA-RETAIL 110), there processing are new business add-ins (BAdIs) available and the possiblity to create scales in the price catalog. As of SAP R/3 Enterprise retail 2.00 (EA-RETAIL 200), there is a change management function available in the outbound processing of the price catalog (transaction is called VPRICAT). There are also new BAdIs available for filling the price catalog. As of SAP R/3 Enterprise software Pendulum List 2.00 (EA-APPL 200), you can use component the pendulum list software. The available. pendulum list functionality is used to enter indirect sales and sales volumes in the SAP R/3 software. As of SAP R/3 Enterprise core Improved software 4.70 (SAP_APPL 470), the resource-related following functions are available: billing - Resource-related billing can be processed for internal orders with direct revenues. - Controlling line items can be archived for orders and projects when you bill them according to resources. - Document flow of billed resources/expenses for a customer order, service order, contract, or project can be evaluated using a new program (transactions DP99A, DP99B and DP99C). - Dynamic item processor (DI processor) has been enhanced by new business add-ins, improved control options for transferring quantity and costs, increased material determination lines per DI processor profile and a new analysis program for the DI processor profile (transaction ODP2). - Common billing requests can be created for multiple sales-order items in the billing-order-items-withservice-products-business process. - Enhanced collective processing for resource-related billing by additional selection options (transaction DP96 and DP97). SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service SAP R/3 Sales and SD/LES Enterprise Service mySAP Sales and SD/LES ERP 2004 Service - Static processing of resourcerelated billing (transaction VA90) (as announced for release 4.5) is no longer available. Instead you can use the dynamic processing (transaction DP90). ResourceAs of SAP R/3 Enterprise product Improved Related Billing life cycle management extension resource-related Document 2.00 software (EA_APPL 200), you billing Between can create invoices between Company company codes of a controlling area Codes in a resource-related billing document. You can now bill the requesting organizational unit internally and in a resource-related way for project activities carried out in other units. In this manner, you can internally allocate revenues in a timely fashion. ResourceAs of SAP R/3 Enterprise product Improved Related Down life cycle management extension resource-related Payments 2.00 software (EA_APPL 200), you billing can create resource-related down payment requests. This enhancement is made possible by the integration of the billing plan and the resource-related billing document. In this way you can use a billing plan to create resourcerelated billing documents or combinations of down payment requests. Sales Returns As of SAP R/3 Enterprise software The function 2.00 (EA-APPL 200), you can use provides an the sales returns function. You can accurate overview enter sales returns for full products of the physical that have been returned by warehouse stock customers due to quality defects. and the corresponding postings and analysis results. Subcontracting As of SAP R/3 Enterprise extension Subcontracting with set 2.00 software, companies in with chargeable Chargeable Japan can use the solution to components Components handle subcontracting processes possible in involving chargeable components. standard R/3 The software is based on the subcontracting with chargeable components solution previously available as an add-on from SAP Japan. The functions from the addon are now part of the standard software. Archiving The most frequently used archiving This has two main Objects objects have been reworked so that advantages: The they now correspond to a uniform archiving objects standard. can be used uniformly in archiving projects, and accessing archived data mySAP Sales and SD/LES ERP 2004 Service E-Commerce across different applications has been improved. mySAP ERP provides powerful e- - Increased commerce capabilities that can be revenues expanded in an easy, cost-effective mySAP ERP manner in line with business enables growth. Organizations can run a businesses to use complete sales process on the the Internet as a Internet, and provide business-to- profitable channel business (B2B) and business-tofor sales and consumer (B2C) customers with interaction. Web personalized and interactive online shops can be self-services. easily integrated. - Improved customer service mySAP ERP provides a convenient, easyto-use experience, supporting customers with online product configuration, shopping basket features, product availability checks, and secure transactions as well as order status and tracking. - Simplified sales processes mySAP ERP supports a variety of end-to-end sales processes with easy-to-use interactive selfservices for customers. - Reduced total cost of ownership E-commerce in mySAP ERP is fully integrated with existing mySAP ERP processes and systems, making it possible to leverage existing investments to support ecommerce activities. mySAP Sales and SD/LES ERP 2004 Service Mobile Sales for Handhelds mySAP ERP enables sales professionals to access front- and back-office business processes and to manage critical sales activities in the field using standard PDAs or other handheld devices (including those with bar code scanners). In this area, mySAP ERP provides the following functions: - Customer management With mySAP ERP, sales professionals may enter, view, and modify detailed customer information, and view sales order history for each customer. mySAP Sales and SD/LES ERP 2004 Service mySAP Sales and SD/LES ERP 2004 Service - Increased data entry accuracy Using bar code and RFID technologies instead of keystrokes ensures that data is entered rapidly and without errors. - Simplified and accelerated processes By enabling sales professionals to create orders in - Sales order management the field, mySAP mySAP ERP enables sales staff to ERP speeds order take sales orders via bar code entry and scanners; search, create, and fulfillment. modify sales orders; and list or sort sales order partners. - Reduced data maintenance and - Material management administrative Support for material management burden for mobile sales enables staff to Because data from view material lists or details for a the field is entered specific material, search material, directly in mySAP and display customer-specific ERP, it is not prices. necessary to reenter field information in back-office or other systems. Resource- Supports creation of downThis new feature Related Down payment requests analogous to the simplifies billing of Payments and functions offered by resourceservices between Billing related billing different - Enables organizations to bill the organizational requesting company code for units. services provided via a resourcerelated billing document SAP Beverage As of SAP ERP Central Component SAP beverage Functions (SAP ECC) 5.00, the following functions Available for functions from the SAP beverage available. the Consumer industry solution are available for Products the consumer products industry: Industry * SAP ECC 5.00, consumer products (EA-CP 500) - Material sorting - Extra charge - Empties management - Part load lift orders - Pendulum list indirect sales - Sales returns - Excise duty * SAP ECC 5.00, supply chain management extension (EA-SCM 500) - Direct store delivery back-end - Master data - Visit control - Transportation planning (including loading units, aggregation categories) - Vehicle space optimization - Output control (including valuated delivery note) - Route accounting (including tour data entry, cash payer, route settlement) mySAP Sales and SD/LES ERP 2005 Service Credit Management mySAP Sales and SD/LES ERP 2005 Service E-Commerce: Catalog Management mySAP Sales and SD/LES ERP 2005 Service E-Commerce: Quotation and Order Management * SAP ECC 5.00, industry-specific sales enhancements (EA-ISSE 500) - Extended rebate processing Integrating sales and distribution Integrated SD (SD) credit management with SAP Credit Credit Management application: Management with With mySAP ERP 2005 application, SAP Credit you can also use SAP Credit Management. Management in SAP Financial Supply Chain Management set of applications (FIN-FSCM-CR) to perform all credit checks and commitment updates for all areas of sales (SD-BF-CM). In SAP Credit Management, you can update the data from multiple systems. This enables you to execute credit checks with consistent data in distributed systems, too. Furthermore, you can connect to external credit information providers by extensible markup language (XML) interfaces. Alternatively, you can continue to use SD Credit Management (SDBF-CM). As of mySAP ERP 2005 application, Improved catalog you must carry out product catalog management replication from your ERP solution to the Text Retrieval and Information Extraction (TREX) server for use in the Web shop, using the report ISA_CATALOG_REPLICATION. * Order creation with reference to a * Reduces errors contract that has been displayed and offers better * Lock of sales documents to avoid data consistency concurrent access during the order * Faster order change process creation process * Display of bills of material in the * Encourages use shopping basket of profitable sales * Free goods processing interaction channel * Processing of grid products for the * Reduces SAP Apparel and Footwear administrative application tasks by * One-step business order automating processing quotations and mySAP Sales and SD/LES ERP 2005 Service mySAP Sales and SD/LES ERP 2005 Service mySAP Sales and SD/LES ERP 2005 Service mySAP Sales and SD/LES ERP 2005 Service * Selection of multiple transaction types in the shopping basket * Credit card support in business-tobusiness (B2B) Web shop * Material number format conversion * Maintenance of delivery priority in the shopping basket (B2B) * Document search for all documents across all sales areas * Interprocess communicationcharacteristic value display in basket and order confirmation E-Commerce: Creation and management of Selling Over product listings on eBay leverages eBay the e-commerce order management and fulfillment capabilities of the mySAP ERP application by easily tying existing tax, pricing, shipping, and payment configurations to postauction processing. Enhancements in 2005: * You can use the business-to-consumer (B2C) checkout instead of the eBay checkout. With the B2C checkout, you can maximize cross-selling and up-selling opportunities by leveraging B2C functionality, determine tax and shipping using the elaborate methodologies available through condition techniques in mySAP ERP 2005. * E-mail notification scenario: winner notification to keep the auction winner updated with the status of the auction and of his or her order * Monitoring through features such as single-activity trace (SAT), heartbeat, and logging * Creation and publishing of multiple-item auctions and manual retraction of winners E-Commerce: - Web-based user management for User business-to-business internet users Management - Assignment of authorization roles to users in web-based user management - Automatic migration of SU05 to SU01 internet users Enterprise Please check in the Enterprise Services in Services Workplace site which Sales Order enterprise services are available for Management sales order management on the SAP Developer Network site (www.sdn.sap.com). Internet Pricing The IPC is enhanced and integrated and to allow configuration within the Configurator sales documents of the mySAP (IPC) ERP application reusing existing model data while leveraging its improved functionality and orders management * Improves customer satisfaction and retention by delivering accurate information to customers E-Commerce selling over eBay offers organizations integration of their existing mySAP ERP applications with the world’s largest online marketplace to create and manage listings on eBay. The new feature helps: Increase ecommerce revenues Streamline and leverage existing order management and fulfillment capabilities Improved user management Enterprise services available for sales order management. Use one configurator across mySAP ERP and mySAP CRM application scenarios advanced user interface within mySAP ERP. mySAP Sales and SD/LES ERP 2005 Service mySAP Sales and SD/LES ERP 2005 Service mySAP Sales and SD/LES ERP 2005 Service including Internet sales scenarios to allow for improved functionality and an optimized user interface while reducing total cost of ownership. Price Catalog Inbound message processing of Improved PRICAT (PRICAT) – PRICAT essages: inbound Inbound As of SAP ERP Central Component processing Processing enterprise extension retail 6.0 (EA(Retail) RET 600) component, you can create and change article data automatically, or in an interface for mass data handling. The system takes both single and generic articles and bills of material and prices into account. Rebate As of mySAP ERP 2005 application, Improvement in Condition you can set up rebate agreements using scales for Records Using so that the scale base value and the rebate agreements Scales rebate scale level is derived from the total sales volume of multiple condition records. You do this by grouping condition records in the rebate agreement. SAP Role – SAP role – internal sales - Improves Internal Sales representative efficiency and Representative This role delivers all the functions to effectiveness fulfill the requirements of an internal through the sales representative. This includes personalization of tasks such as answering phone the information calls from customers and - Accelerates sales prospective customers, processing order entry incoming inquiries and sales orders, - Accelerates and preparing quotations and sales access to current contracts. workload - Accelerates sales Target group analyses The responsibilities of an internal sales representative (or customer service representative) include the following: - Answering phone calls from customers and prospective customers - Answering product, price, and order status related questions - Processing incoming inquiries and sales orders - Preparing quotations and sales contracts - Taking sales orders and ensuring successful order processing – for example, taking care of the completeness of sales documents, releasing delivery-blocked orders, and so on - Support for the outside sales force – for example, checking on quotations, updating customer master data, and so on - Preparing reports and sales analyses for the sales manager and the sales team Work overview This work center gives you an overview of your daily work and gives you easy access to your most important tasks. Sales documents This work center allows you to work on all your sales documents. You can create and maintain inquiries, quotations, sales orders, sales contracts, scheduling agreements, and billing documents. Order fulfillment This work center allows you to monitor order fulfillment. You can display deliveries, backorders, and shipments, and can check product availability. Master data This work center enables you to work on all your master data. You can create and maintain business partners, customer agreements, prices and conditions, and products.