The Effect Of Employee Job Satisfaction On
Organizational Productivity (A Case Study Of Union
Bank Nigeria Plc, Enugu Branch)
1
LIST OF TABLES
4.1
Attraction of worker in the company
4.2
Workers are happy working with the company
4.3
The efforts of workers are recognized in the company
4.4
Whether worker are well paid in company
4.5
How banks staff and customer relate to one another.
2
TABLE OF CONTENT
Title page
ii
Approval page
iii
Dedication
iv
Acknowledgement
v
Abstract
vi
List of tables
vii
Table of content
viii
CHAPTER ONE:
Introduction
1
1.1
Background of the study
1
1.2
The statement of the problem
2
1.3
The purpose of the study
4
1.4
Significance of the study
5
1.5
The scope of the study
6
1.6
Research question
6
1.7
The definition of important terms
7
References
9
3
CHAPTER TWO:
Literature Review
10
2.1
Review of the related Literature
10
2.2
The relationship between the job
satisfaction and performance
2.3
The impact of dissatisfaction on
workers in an organization
2.4
11
13
Some motivational theories and
their implication in Nigeria.
14
References
19
CHAPTER THREE:
Research Design and Methodology
20
3.1
Research design
20
3.2
Source of data
20
3.3
Population of the study
22
3.4
Sample of the study
22
3.5
Sampling technique
25
3.6
Research instrument used
26
References
27
CHAPTER FOUR:
4
Presentation analysis of data
28
4.1
Data presentation
28
4.2
Analysis and interpretation of findings
34
4.3
Treatment of data
35
CHAPTER FIVE:
Summary and findings conclusion recommendation
37
5.1
Findings
37
5.2
Recommendation
38
5.3
Conclusion
39
5.4
Bibliography
40
CHAPTER ONE
INTRODUCTION
1.1
THE BACKGROUND OF THE STUDY
Workers plight in the country today has left many well meaning Nigeria
with many question some of these questions are how to satisfy our workers in
their various establishments.
More so how secured are jobs in the hands of employee in the public and
private sector. Is there anything like job security these day? Experience and
5
observations have been witnessed mass retrenchment in all the sector of
economy.
Employees have adopted mass retrenchment as only visible solution to
solve the problem.
Obviously the truth is that there is no more job satisfaction among
workers and employer.
The reasons being that unsatisfied feelings and
measured nature of their job. In the light of the above circumstance, it will be
very difficult. If not possible for workers facing the delima to dedicate and
committed to their job.
It will be very difficult for such employer to integrates their corporate
objective with the individual workers.
The moment workers objective colieded with organizational objectives
this will led to bifurcation of objective.
This term bifurcation of objective is very dangerous in both productivity
and industrial harmony. It is simply means that workers personal interest are
vigorously pursed.
6
How ever this study is based on the first three human needs theory
propounded by Maslow. These are the physiological needs, safety needs,
esteem need, belonging need of Abraham Maslow.
It is important to hold a constant factor other than the nature of work in
company device, from hob varying in level of skills and complexing, since job
satisfaction is very greatly in the satisfaction and degree of commitment.
1.2
STATEMENT OF PROBLEM
In the course of this work the researcher identify some key factors that
will help identify the effect of employees job satisfaction on organizational
productivity in union bank Nigeria Plc. Enugu.
1.
To find out if the existence of job satisfaction the selected
organization effects the organizational productivity.
2.
To discover if there is any force in workers ability towards the
organizational productivity.
3.
To findout if management of various selected industry, have in any
contribution to the plight of workers ineffectiveness in job
satisfaction.
7
Therefore the researcher will center on the above identified problems and
other factor, which might be discovered in the course of the investigation
based on the effect of employees job satisfaction on organizational
productivity view to identifying issues and prospect as the affects.
i.
Provision of welfare
ii.
In consistency, in pigment of workers salarics
iii.
Workers attitudes to work.
iv.
Wages and salaries administration
v.
Promotional policy in selected industry
vi.
Features and prospects in encouraging workers.
More so, high lighten suggestion for general existing policies and
amendment of existing policies and regulation where the needs arise. This will
enhance mutual understanding and peaceful co-existance between management
and workers of the organization.
1.3
THE PURPOSE OF THE STUDY
8
These study is designed to investigate the effect of employees job
satisfaction on organizational productivity in the selected business enterprise in
Enugu with view to identifying issues and prospect as the affects.
i.
provision of welfare
ii.
in consistency, in payment of workers salaries
iii.
workers attitudes to work
iv.
wages and salaries administration
v.
promotional policy in selected industry
vi.
features and prospects in encouraging workers.
More so, high lighten suggestion for general existing policies and
amendment of existing polieres and regulation where the needs arise. This will
enhance mutual understanding and peaceful co-existance between management
and the workers of the organization.
1.4
SIGNIFICANCE OF THE STUDY
The findings from the study serves as a reference for future researchers
who may while wish to explore the subject. This will enable them to get
9
feedback regarding the effectiveness of the subsequent policy formulation and
planning.
The employee themselves will find this study very useful it will the need
arise.
The motivational tendency of workers to feel that their effort and
welfare have been recognized in an organization.
It will also give the employees the idea of what to expect the
management to do for them and also serve as a guide enabling them set limit to
their unnecessary demands.
The employee will serve the effort of any of the management and
restores sanity to organization productivity. The workers used for the study
should not only be useful at a practical level but all in the theory where it
would assit in propagating knowledge in workers job satisfaction. It would
also constitute a useful and interesting text in library. The study would also
provide a data base for future research work.
1.5
THE SCOPE OF THE STUDY
10
This study was limited to three selected business enterprise in Enugu
North Local Government Area of Enugu state, to make researchers work easier
to coordinate.
These selected industry are as follows
1.
Service industry
2.
Banking industry
3.
Production industry.
There are many motivational tools available in satisfying human being
of various categories, in most establishment, but this study entirely based on
studying those satisfaction that directly related to job satisfaction.
1.6
RESEARCH QUESTION
It is the objective of this study to know if:
1.
Whether the workers are attracted in the company
2.
workers are happy working with their company.
3.
The effects of workers are will recognized and rewarded.
4.
Whether workers are well paid by company.
5.
How banks staff and customers relate to one another.
11
1.7
THE DEFINITION OF IMPORTANT TERMS
1.
Output = The finished products production
2.
Input = The material composition finished product.
3.
Paradoxical = The result, that is the opposite of expectation.
4.
Psychological life = The driver in human life
5.
Drive = The motivational to act or carry out an action.
6.
Emotion = The inward feelings for outward observation.
7.
Job satisfaction = The total body of felling that an individual has
about his job.
These feelings inverted in effect, weighing the sum total of influence of job.
8.
Job dissatisfied = When those some total of influence on job are non
existence .
9.
Ethic = The professional rules or code of doing job/.
10.
Delima = The crucial state of incident
11.
Corporate objective = the company set goal.
12.
mirage = The deserving aspect of something
12
13.
Bifurcation of objective = When the corporate objective conflict with
the workers objectives.
14.
Conceptualized = This means the imagine and visualized the presence
of something in presence.
15.
Circulation flow = This means continuous movement.
16.
Interesting = The job or satisfaction and desire from doing something
he likes.
13
REFERENCES
Cumbers Mim (1976)
Job satisfaction London Macmillian Publisher
Bcayfield and Crockert (1985) Employee attitude and Performance, U.S.A,
Hugotcy
Adesunloye R.O
Role of Employees Business Times August 10 1980 p.5
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