Oracle Solutions
23 September 2013
TABLE OF CONTENTS
1
Service Overview ........................................................................................................... 3
2
Why Capgemini ............................................................................................................. 3
3
The Capgemini Proposition .......................................................................................... 4
3.1
Approach ......................................................................................................................... 4
3.2
Our Oracle Services ........................................................................................................ 7
4
Benefits ........................................................................................................................ 15
4.1
Summary of Proposition ................................................................................................ 15
5
Pricing .......................................................................................................................... 16
6
Rightshore®.................................................................................................................. 16
7
Training ........................................................................................................................ 16
8
Information Assurance................................................................................................ 16
9
Ordering & Invoicing Process .................................................................................... 17
10
Termination Terms ...................................................................................................... 17
11
Trial Service ................................................................................................................. 17
12
Further Information ..................................................................................................... 17
13
Additional Information ................................................................................................ 17
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1
Service Overview
Capgemini offers a comprehensive suite of Oracle solutions and services across the
application lifecycle. These include Design, Development & Implementation, Upgrade &
Modernisation, Support & Maintenance, Management Information & Reporting,
Integration, Mobile, Roadmap & Enhancements, Training & Enablement, Centres of
Excellence and Consultancy. With extensive expertise and experience in a range of
Oracle software, hardware and middleware, including Oracle eBusiness Suite, Oracle
Database, Oracle Fusion, Oracle Hyperion and Oracle Business Intelligence, Capgemini
has contributed to Oracle implementations across many industries and sectors, including
UK Government.
Capgemini’s Lifecycle Services for Oracle Applications is a comprehensive managed
service that encompasses the entire lifecycle of your Oracle Applications Landscape. By
entrusting Capgemini with part or all of your applications landscape, you can benefit from
improved business agility, optimised costs, continuous improvement of your application
landscape and, importantly, the increased freedom to innovate and add value to your
business.
This menu card-based service gives you control over the cost and scope of your entire
Oracle applications landscape, making costs predictable and investments more
affordable. It can help you shift from capital to operational expenditure and enables you
to manage the real value of each business service. It also provides you with the
guarantee of continuous evolution of your applications and the platforms underneath,
enabling you to access to the full potential of Oracle applications. With Capgemini’s
lifecycle managed services for Oracle applications, you subscribe to non-stop application
improvement and value development to continuously meet your dynamic business
needs.
2
Why Capgemini
As the largest independent UK Oracle practice, the Capgemini Oracle Solution Centre
has an unparalleled track record in delivering a broad spectrum of projects, from
traditional Enterprise Resource Planning (ERP) implementations to major technology-led
business transformations. Our deep knowledge of the entire Oracle eBusiness Suite, and
our experience in its complementary tools and underlying technologies, has delivered
dramatic improvements for our clients across front and back office.
Capgemini Group is an Oracle Diamond level partner, the highest ranking available in
the Oracle Partner Network (OPN) Specialised program. This recognises our extensive
expertise in implementing Oracle software and our record of helping customers
worldwide leverage Oracle technologies to accelerate growth and business success.
As an Oracle Certified Advantage partner, we enjoy a close relationship with Oracle
which allows us to influence their innovations and remain close to their product strategy.
We were invited to the first Oracle eBusiness Suite Release 12 training sessions
delivered in the US and later in the UK, and are involved in the development and testing
of Oracle Fusion applications and middleware. We are the only Oracle Partner in the UK
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engaged in this process. This collaboration has enabled us to deliver successful Release
12 implementations and upgrades, for the public and private sectors, both in the UK and
further afield.
Our partnership with Oracle also beings several unique benefits, such as:

Executive Sponsorship, Global Alliance and Industry Alignment;

Development Cooperation, insight into Oracle vision & Strategy;

Field (Sales & Accounts) Coordination with dedicated channel/account manager;

Robust Delivery & Support.
Capgemini have been an Oracle partner since 1995 and have twice been awarded the
Oracle Partner of the Year Award (2009; 2010) for client satisfaction. Amongst the other
awards we have received for our Oracle capabilities are:
3

2013 | Capgemini UK | Oracle Specialised Partner of the Year (Applications)

2012 | Capgemini Group | Oracle Specialized Partner of the Year (Oracle on Oracle)

2012 | Capgemini NL | Oracle Fusion Partner of the Year (Middleware)

2012 | Capgemini Norway | Oracle Partner of the Year (Applications)

2012 | Capgemini Spain | Oracle Specialized Partner of the Year (Oracle on Oracle)

2012 | Capgemini Belgium | Oracle Partner of the Year (Applications)

2011 | Capgemini Group | Oracle Specialised Partner of the Year (Applications)

2011 | Capgemini Group | Leader, Forrester Wave (Oracle Services Providers)

2010 | Capgemini North America | Magic Quadrant, Gartner Research (ERP)

2010 | Capgemini UK | Oracle Partner of the Year (Most Innovative Use of Oracle
Software)

2010 | Capgemini UK | Partner of the Year (Customer Service)

2009 | Capgemini UK | Partner of the Year (Customer Service)
The Capgemini Proposition
3.1 Approach
Collaboration is at the heart of our business. At Capgemini we work with our clients to
determine how Oracle approaches, solutions and services can best contribute to the
success of your organisation. Capgemini are delivering Oracle projects across many
sectors and have developed a comprehensive approach to such deliveries.
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Project Management
Capgemini has developed a number of project management and governance
methodologies. Our Unified Project Management (UPM) methodology provides a
detailed description of the management activities to be completed to enable the
successful delivery of a project. The method is flexible and can be tailored for use on
projects of any size. It provides a comprehensive repository of information covering all
aspects of project management based on Capgemini experience from delivering
successful projects in a time-critical and cost-sensitive manner. UPM is compliant with a
number of project management methodologies such as PRINCE2.
The overall structure of UPM is shown in the diagram below:
Figure 1: UPM Structure
Project Governance
Capgemini’s proposed project governance structure is based on our Unified Project
Management method and includes governance of the support organisation for the
business as usual activities as we see these as a key stakeholder in the project as the
project continues.
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Figure 2: Governance of the Support Organisation
Quality Assurance
As part of the Capgemini Quality Management System (QMS), DELIVERTM, Capgemini
has put in place processes, polices and artefacts to ensure appropriate levels of quality
assurance and compliance monitoring are in place to deliver against these standards.
For example, we regularly schedule technical Quality Assurance (PQA) reviews
throughout the lifecycle of a project. As part of this PQA, an Architectural review is
conducted which ensures that the project meets the agreed standards and other nonfunctional requirements such as interoperability.
DELIVER is aligned with ISO 9001:2000, supporting all our services with roadmaps,
frameworks, methods, templates and tools for delivering any engagement we
undertake. We have achieved ISO accreditation for the provision of consultancy and IT
services to the Public Sector and many areas are also TickIT compliant. Project
management in DELIVER is based on and fully compliant with PRINCE2; Operations
Management is fully aligned to ITIL.
Change Management
Effective change management increases the likelihood that a project will be completed
successfully and that anticipated benefits will be delivered. Capgemini’s approach to
change management is supported by our experience of 100s of global implementation
programs. It addresses the political and emotional aspects of change as well as the
rational and so covers all the most likely areas of resistance. Our approach identifies that
the known risks of implementation failure are managed, lessons of success from our past
experience are leveraged and resources and effort can be allocated in the most
appropriate way. This approach to change tackles systematically the specific areas that
typically cause major transformation programs to fail and therefore increases the
likelihood of success for the program.
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3.2 Our Oracle Services
Capgemini offers a comprehensive suite of Oracle solutions and services from across
the project lifecycle, which can be purchased either in combination or individually. For
more
information
on
our
Oracle
services,
please
visit:
http://www.uk.capgemini.com/oracle
3.2.1 Oracle Design
Capgemini has extensive experience in the design of new Oracle systems. Our standard
approach involves using a set of process templates and walking these through with
organisations in a series of iterative workshops to understand an organisation’s specific
requirements, and to determine where these can be met using out-of-the-box solutions
and configurations and where a more customised approach is more appropriate. From
this analysis, a number of gaps are identified, documented and discussed through
interviews or further workshops. Where requested, Capgemini will document the
requirement and a selection of design options, allowing organisations to make informed
decisions based on the costs and benefits of a particular design. Capgemini may also
review an organisation’s existing reporting, data migration and cutover strategies to help
the organisation ready itself for implementation when the time comes.
Standard deliverables from this design phase are a configured and documented base
system, a gap analysis log for each business area, a record of design decisions, options
for gaps functionally documented at a business level, comprehensive reporting, data
migration and cutover strategies.
3.2.2 Oracle Development & Implementation
Typically Capgemini will work with organisations to take the agreed standard and
customised processes and complete any functional designs. Once completed,
Capgemini will if required document the technical specifications, build and test any code
related to extensions, modification, reports and interfaces. Capgemini if required will then
extract data from legacy systems and map these onto the newly configured Oracle
system while continuing to test loading processes. We then update system
configurations, prepare for and execute system and integration testing, to ensure the
system works effectively within your existing applications landscape. Upon completion,
Capgemini will support User Acceptance Testing (UAT) and begin cutover of data to the
new system.
Standard deliverables from this build, test and implement phase are functional and
technical specifications for the new system, unit tested code, data migration
specifications, system test scripts and outputs, data migration scripts and outputs and a
comprehensive cutover strategy.
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3.2.3 Oracle Upgrade / Modernisation
Capgemini has produced a proprietary methodology to either deliver a rapid Oracle
ERP/Technology upgrade or transform the existing business processes by modernising
an existing Oracle E-Business Suite application enabling improved planning, forecasting,
consolidation, analysis and re-modeling based on intelligent management reporting.
Our proven proprietary upgrade methodology provides a flexible and scalable path at low
cost where risk is mitigated by using proven and repeatable processes, and
complements in-house expertise by extensive knowledge transfer throughout the
upgrade
process
–
collaboration being the
key success factor.
Standard deliverables
from
an
Oracle
upgrade project are
workshops
to
understand
new
functionality and its
impact on existing
customised features,
and
how
new
functionality may be
exploited to add value
to the organisation.
Technical upgrade of
some or all of the
operating system, the database layer,
applications layer and existing data as necessary; testing of any new systems and
functionality and a smooth migration to the live system.
The assessment of our customer’s existing application landscape assists the customer in
making an informed decision to agree whether an upgrade will be sufficient or a
modernisation is required. Capgemini performs an assessment based on a number of
factors; some examples include:
I)
Set-Up & Strategy – does
existing implementation match
business requirements as they
have evolved over time.
II)
Module Redundancy – have
currently
utilised
application
modules significantly changed or
has complicated configuration
significantly
changed
their
original ‘vanilla’ functionality?
III) System State – how good/clean
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is the application data and how much of it is still important?
Capgemini’s portfolio of clients have
significantly benefited from application
modernisations. In essence, this is
harnessing new features of Oracle
ERP as well as the underlying
technology supporting the application;
technologies include Oracle Fusion
Middleware integration and business
process engineering software such as
Oracle Service Bus (OSB), Oracle
SOA Suite & Oracle BPM. In addition
to this, we have experience of
revolutionising our client’s reporting
capabilities through the implementation of Oracle Business Intelligence Applications
(provided through the OBIEE technology).
Our portfolio of Oracle upgrades and modernisations includes a varied selection of both
public and private sector clients.
3.2.4 Oracle Support & Maintenance
The Capgemini Applications Management (AM) service takes contracted responsibility
for the maintenance and evolution of applications within well defined service levels, to
maximise cost savings, quality and flexibility. We have a number of Oracle clients that
are supported via this service and covering most of the major applications sets including
E Business Suite, Fusion, PeopleSoft, Siebel and JD Edwards
This service typically covers:

Service Management: provides resource management, service planning, service
measurement, control and reporting, quality management, service evolution.

Maintenance: provides production support, corrective maintenance, preventive
maintenance, release management, configuration management.

Database Administration Services: provides performance monitoring, capacity
planning, backup management, database recovery, database refresh.

Enhancements and New Development: provides the modification of existing software,
the development of new software or the installation of software packages to respond
to regulatory changes, business changes, technology changes.

Configuration Management: provides for the version control of the build of software
and documentation while in development. Also maintains records and control of
released versions of software, hardware and documentation.

Release Management: provides for the control of updates of software, hardware and
documentation to the user community.
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
User Support: provides second and third level help desk support, training and
education services, business and feasibility analysis, business needs analysis,
solution consulting.

Change Management:
in this context Change Management provides the
management and control of all changes applied to your IT systems using a proven
mechanism. Change at the IT development and enhancement level is as rigorous as
discussed above for the change to the operational system through incident
resolution.
3.2.5 Oracle Management Information & Reporting
Capgemini are unique among the UK SI community in having a dedicated Business
Information Management (BIM) capability. This has been in existence since 2005 in the
UK and this focus on BIM is now worldwide with a dedicated BIM function within each of
our major countries. In the UK we have a BIM CTO and Head of Architecture and some
250 BIM consultants.
The BIM capability is based around the following structure; Analytics and Business
Intelligence; Data Management and Content Management. Each of these teams
specialise in the technology, advisory, project delivery and application support for major
products within their discipline. Sitting across all these technology specialisms is the
Information Strategy team, who focus on using BIM technology to provide enhanced
business outcomes through delivery of improved decision making capabilities at an
enterprise level. Our web site has more details on these BIM capabilities
www.capgemini.com/services-and-solutions/technology/business-informationmanagement/overview/
The BIM service lines address skills in all the major BIM technologies used in today’s
marketplace. Capgemini are recognised as the #1 Oracle BI Partner in Europe, #2
Oracle BI Partner in NA, over 1000 Oracle BI & EPM consultants located throughout
North America, Europe, & Asia Pacific and Oracle Advanced Specialised and
Recognized BI Leader. For the Oracle solution these cover:

Oracle Data Warehouse

Oracle OBIEE reporting for Oracle e-business

Hyperion.
3.2.6 Oracle Integration
Capgemini’s proposed approach to integration is through the use of Oracle’s Fusion
Middleware Service Orientated Architecture (SOA) and Identity Management suites.
Oracle Fusion Middleware’s comprehensive SOA toolset suite enables ‘point to point’
and distributed integrations to be built and efficiently re-used. These integrations can
form the building blocks of a full Service Orientated Architecture should client elect to
implement this at some point in the future. This has many benefits over traditional
integration strategies including increased flexibility, manageability, and reduced
development time through the use of a single Integrated Development Environment
(IDE). Oracle’s SOA suite leverages a client’s existing investments by being modular,
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open and extendible; it may be adopted in a heterogeneous environment without needing
to remove or replace existing systems as well as in an incremental fashion.
Our SOA approach is based upon our SOA Accelerated Delivery Method. This method
includes specific recommendations and re-usable services for error handling and control.
For example, in our delivery method we have a standard set of components that
formulate all our error logging and handling capabilities. This framework leverages a mix
of standard Oracle SOA 11g capabilities combined with our proprietary template based
services. In summary this provides:

Template integration patterns for Oracle SOA and Oracle Service Bus

XML (Extensible Mark-up Language) and XSD (XML Schema Definition) templates
for common objects

Standard error management capabilities, including error capture, logging and
notification. This includes pre-built services that support email based error notification
leveraging Oracle SOA 11g fault handlers to distinguish and control different types of
events e.g. business or runtime errors

The benefits of our lessons learnt for SOA adoption – a combination of governance
methods and technical lessons learnt

A pre-built error management viewer integrated into Oracle E-Business Suite (if
applicable) that provides the ability to search, query and monitor errors across a
solution

A set of common pre-built SOA services capable of meeting common integration
needs. Examples include pre-built services to commonly used Oracle E-Business
Suite modules such as General Ledger, Accounts Payables, Accounts Receivable,
Human Resources and CRM.
Within the UK, we have successfully delivered SOA integrations between a number of
Oracle COTS products and third party or bespoke applications.
3.2.7 Oracle Mobile
Capgemini has extensive experience in designing and implementing Oracle solutions to
work in a mobile environment. Our experience covers the integration of Oracle package
applications such as Oracle E-Business Suite and Siebel with mobile devices to facilitate
a wide range of key business process notifications such as Requisition or Purchase
Order approvals along with Service Request notifications to Facilities / Maintenance staff
across an organisation.
We also have experience in integrating Oracle to work with standard SMTP enabled
clients such as Microsoft Outlook, Lotus Notes or those associated with mobile devices,
such as Blackberry.
For more enhanced Mobile integration we also have experience with the implementation
of Oracle Application Development Framework (ADF) Mobile. ADF Mobile extends
support to newer versions of mobile operating systems such as Apple iOS and Android,
along with device-native push notification and full file attachment viewing.
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3.2.8 Oracle Roadmap & Enhancement
Capgemini have a strong track record of supporting clients with their future roadmap
development, visioning, business case development and decision making in order to
extract the maximum benefit from their existing IT infrastructure and future IT
investments. We provide a ‘Discovery and Diagnostic Service’ providing clients with a
detailed assessment of their options including costs / benefit analysis, risk analysis and
insightful, evidence based recommendations informing benefits based transformation
roadmaps.
We have a proprietary toolkit and method to support efficient roadmap and business
case development which focuses on the following five areas of analysis:

Organisational baseline and bench marking

Leading practise policy, organisation and process modelling

Business Transformation

Infrastructure, hosting and support

Applications Landscape, Integration and BI.
Deliverables from the service include Outline Business Case and Strategic Roadmap,
Change Impact Assessment, Transformation Strategy (including benefits management),
ERP & Transformation Programme Design.
3.2.9 Oracle Training & Enablement
Capgemini has over 30 years experience in helping clients develop
and deliver successful training programmes to support effective
business transformation. With our professional training service and
training consultants all accredited by the Institute of IT Training (ITT),
we can coach your programme Training Manager to develop a training
solution that is tailored to the business and learning needs of our
clients.
Training requirements are delivered using a number of mechanisms on our Oracle
engagements, including the Oracle User Productivity Kit (UPK) tool.
Our consultants are experienced in the creation of training material using Oracle UPK
and deliver these to a set of standards that are agreed with each client, enabling us to
deliver a set of courses that meet immediate training requirements and can be
maintained by the client going forward to change in line with any business and solution
changes.
The courses we deliver using Oracle UPK can either run as CBT courses that individuals
run and use interactively as part of their role, or delivered as a facilitated e-Learning
course. This allows us to provide training in line with the needs of the users and ensure
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that users have a mechanism to continually learn and renew their understanding of how
to perform certain activities. These delivery mechanisms use the different modes
available in the standard Oracle UPK tool, i.e. know-it, see-it, do-it etc. and where
appropriate, also tied in with the online help.
3.2.10 Oracle Centres of Excellence
Capgemini has an extensive and growing network of Global Centres of Excellence (CoE)
covering a wide range of technologies, industries and skills. With respect to the Oracle
solutions our key CoE is our general Oracle CoE with some 1200 plus Oracle staff
covering a wide range of skills, competences, specialisations and experience.
In addition we have CoE’s for the following which encompass Oracle skills:
CHROME – CHROME is Capgemini’s Centre for Manufacturing Excellence, with a
dedicated solution lab located in Mumbai India. The CHROME CoE develops industry
specific leading practice solutions and enablers that can accelerate project execution for
our customers. CHROME benchmarks and industrializes leading practices that cultivate
deep domain experience within our 16,000 practitioners servicing manufacturing clients
globally.
CHROME for Oracle solution from Capgemini offers a pre-configured hosted instance of
Oracle E-Business Suite (Oracle EBS) powered by industry – leading practices and
associated documents for manufacturing clients. This pre-built solution provides clients
with a holistic visualisation on how the various processes are carried out in Oracle R12.
Based on our experience this can help the client to reduce the project timeline up to
20%. We will have a pre-configured instance based on leading practices at the
beginning of the design phase.
CRESCENT - provides CP&R-related support across various streams of activity:
As part of Delivery Support, CRESCENT enables delivery teams with industry best
practices, template solutions and delivery accelerators. It also participates in business
analysis, fit-gap studies and business process mapping, the COE can execute a
complete cycle for a proof of concept.
Capability Development, CRESCENT constantly enriches its offerings with domain- and
industry-specific solutions and imparts training on them. Across all these streams,
CRESCENT helps to maximise results from effort and to minimise risk for all our CP&R
engagements.
For Oracle specifically we have a JD Edwards Template: based on our Consumer
Products Reference Model, this template incorporates best practices from our extensive
domain knowledge and rich experience of JD Edwards engagements with the world’s
leading consumer product manufacturers
Fusion – Capgemini Oracle Fusion Experience (COFE) Centre supporting Capgemini
globally to derive business benefits for clients wishing to move into the Oracle Fusion
applications. We work with organizations across verticals to streamline their business
processes using Oracle Fusion products, Conducting Proof of Concepts identified by
Oracle and Capgemini Consulting Services, publishing white papers and providing sales
support to Oracle, Capgemini and client teams. This is supported by a strong pool of
Fusion SMEs supporting various technology stacks across business verticals
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Testing - The integration of TMap®, Capgemini Group’s leading business-driven Test
Management approach for structured software testing, into Oracle Application Testing
Suite significantly reduces the cost and complexity of deploying Oracle environments.
The combination of Capgemini Group’s expert testing skills and Oracle Applications and
technology provides an end-to-end solution, comprised of people, processes and
technology. We can help companies to more thoroughly test their Oracle Applications,
Middleware and Databases as well as other Web and/or SOA-based applications and
their underlying infrastructure.
3.2.11 Oracle Consultancy
Given the increasingly complex nature of IT systems, the complexity of the solutions and
the myriad of legacy applications clients increasingly are finding themselves wondering
what the future looks like and how to achieve the changes they need to support their
business. At Capgemini we have recognized these issues and developed a structured
approach to helping clients understand the issues, providing solutions and planning for
the future across the breadth of the Oracle applications, technology and hardware
landscape.
The approach breaks down into three distinct phases:

Assess:
o

Optimise:
o

Driving out the issues behind the problem and providing a solution for the
business enabled by Oracle
Embedding the solutions within the business to maximise the benefits
Plan:
o
Production of a roadmap for future benefits and opportunities for improvement to
the solution.
There are four key areas that are reviewed during the assess phase which cover
Technology, Process, People and Information as outlined in the table below:
Technology
Process
People
Information
Fully supported
solution, versions?
Efficient?
User adoption
Decision Support
and manual effort
involved?
Supportable solution,
too many
customisations?
Controls in place?
Training
Access to the right
information as and
when
Landscaperationalisation,
integration?
Agility for business
change?
Process ownerships
Date distribution
correct?
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Technology
Process
Cost of run? Host?
AM?
People
Flexibility
transferable skills
B
BMDM approach
4
Information
Quality, integrity
Single/multiple
sources
Benefits
Capgemini understands the opportunities and challenges presented by Oracle solutions.
Our extensive experience across many industries, solutions and elements of the Oracle
stack have given us a unique insight into those areas which help to deliver real and
tangible benefits to our clients.
Our Oracle solutions can help deliver:
I)
Reduction of business costs and improvements in efficiency through standard, best
practice processes, for example at the London Borough of Havering these
methodologies were able to support £4.5m of savings to the Council on an annual
basis.
II)
Replace, improve and extend current functionality using industry best practices,
delivering value to the business and maximising value for money.
III)
Improve management information reporting to drive group wide savings and spend
analysis.
IV)
Reduced TCO: By using Capgemini’s Application Management Service Centres
(AMSCs) and Infrastructure Management Service Centres (IMSCs) processes,
best practices (including Rightshore®), tools, shared resources and scalable
infrastructure.
V)
Direct Access to Oracle competencies, including experienced and competent
Oracle support teams.
VI)
Clear and measurable results through structured standard approaches and
contracts (Service Level Agreements, Operational Level Agreements, etc.) and
high level of commitment to the customer.
VII) Strong Alliances: Enabling technology innovations through Capgemini’s ecosystem
and our existing diamond partnership with Oracle.
4.1 Summary of Proposition
Capgemini can provide individual services within each phase to support the client
through the initial assessment, design, development, implementation, integration and
training phases, or can provide a comprehensive service covering an entire Oracle
implementation. The scope of the individual services to be provided will be determined
after an initial discussion.
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5
Pricing
Please refer to individual SFIA Rate Cards for pricing information. Capgemini would also
be pleased to discuss any requirements for fixed price proposals based on an agreed
scope of work.
6
Rightshore®
Capgemini has an extensive Rightshore® Oracle capability with a proven track record in
the provision of delivery excellence. Our Oracle Centre of Excellence (CoE) in India is
made up of more than 1200 experienced Oracle experts who can provide:

Mature delivery processes using our Global DELIVERTM methodology along with the
Distributed Delivery Framework (DDF) and CMMi quality framework.

Experienced and accredited project managers – Oracle project managers are either
Capgemini EM certified or PMI certified.

Deep service offerings covering new development as well as upgrades covering the
entire life cycle of project– we have expertise from development to maintenance.

Significant knowledge base of templates, design and development objects, test
scripts and Run-books to reduce time to delivery.

Significant implementation experience – all implementation leads have more than 8
years of relevant Oracle product experience.

Continuous skills and capability enhancement process leading to highly talented pool
of consultants.

Focus on innovation – team has developed several innovations around various
aspects of Oracle application implementations.
Capgemini can bring this extensive Rightshore® presence to bear on projects to enhance
in country skills, help to reduce costs and speed up the mobilization of projects.
7
Training
Training is offered as a discrete service. Please see above for further details.
8
Information Assurance
Capgemini has worked with many clients with stringent information assurance
requirements and can provide services cleared to Impact Level 3 and above. Capgemini
personnel can be cleared to SC and DV level as required.
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9
Ordering & Invoicing Process
[Standard]
10 Termination Terms
[Standard]
11 Trial Service
There is no free trial service available for the services above.
12 Further Information
For
further
information
on
publicsector.opps.uk@capgemini.com
our
Oracle
solutions,
please
contact:
13 Additional Information
The following information is provided for the avoidance of doubt:
the Impact Level (IL) at which the G-Cloud
Service is accredited to hold and process
information;
Please see above;
which department granted this accreditation or
pan-government accreditation;
Not applicable;
the G-Cloud Service is not currently accredited
early state and also indicate the target Impact
Level (IL) at which you believe the G-Cloud
Service is able to hold and process information;
Not applicable;
whether you hold a suitably scoped ISO27001
certificate for this G-Cloud Service;
Capgemini holds a valid ISO27001
certificate covering our data centres and
some secure offices. Please see
supporting documentation;
If this G-Cloud Service is not eligible for
accreditation (i.e. IL0 services and most Lot 4
Specialist cloud services that do not include
infrastructure, platform, or software) then indicate
the Impact Level (IL) for information which you
believe the G-Cloud Service may be used to
process that information;
Please see above;
On-boarding and Off-boarding processes/scope
etc;
Not applicable;
Pricing (including unit prices, volume discounts (if
Please see above;
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any), data extraction etc.);
Service management details;
Where applicable, Capgemini would
expect to discuss any Service
Management requirements with the client
on an individual basis prior to purchase;
Service constraints (e.g. maintenance windows,
level of customisation permitted, schedule for
deprecation of functionality/features etc.);
(extraction etc.);
Where applicable, Capgemini would
expect to discuss any Service Constraints
with the client on an individual basis prior
to purchase;
Service Levels (e.g. performance, availability,
support hours, severity definitions etc.);
Where applicable, Capgemini would
expect to discuss any Service Levels
required with the client on an individual
basis prior to purchase;
Financial recompense model for not meeting
service levels;
Where applicable, Capgemini would
expect to discuss any Financial
Recompense Models required with the
client on an individual basis prior to
purchase;
Training;
Training is provided only where this is
offered as a discrete service;
Ordering and invoicing process;
Please see above;
Termination terms;
Please see above;
Data restoration / service migration;
Not applicable
Consumer responsibilities;
Where applicable, Capgemini would
expect to discuss any Consumer
Responsibilities with the client on an
individual basis prior to purchase;
Technical requirements (service dependencies
and detailed technical interfaces, e.g. client side
requirements, bandwidth/latency requirements
etc.);
Where applicable, Capgemini would
expect to discuss any Technical
Requirements with the client on an
individual basis prior to purchase;
Details of any trial service available;
No trial service is available for the services
above;
G-Cloud
service definitions
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