Enhanced Personal Health Care: Support Roles for Your Organization The following support staff members are available to California provider organizations to support all aspects of participation inEnhanced Personal Health Care. The level of interaction of the support team may vary by organization. Our general mailbox is: [email protected] Network Director for Payment Innovation Programs – Travis Herzog Phone: (818) 234-2752 Email: [email protected] The Network Director for Payment Innovation Programs (“Network Director”) is responsible for the strategy and implementation of the Program. The Network Director is the lead point of contact for provider organizations to address contracting and operational elements for the Program. Contract Advisor – Maria Nimfa Lui Phone: (818) 234-0973 Email: [email protected] The Contract Advisor provides support for practice operations, implementation and ongoing maintenance of the Program. This team member organizes local meetings and collaborative learning events for the provider organizations. Care Consultant Sr. – Andrea Thurman Phone: (702) 556-7941 Email: [email protected] Care Consultant Sr. – Maryrose Coughlin Phone: (805) 335-7512 Email: [email protected] The Care Consultant Senior is a quality improvement specialist who is responsible for consulting with provider organizations to improve the effectiveness and efficiencies of practice activities that impact quality, cost of care and patient experience. This team member helps practices identify and target high-risk populations and develop corresponding strategies to optimize outcomes, leveraging hot spotter reports and gaps in care reporting. Referral Specialist – Suzette Campbell Phone: (805) 713-0134 Email: [email protected] Referral Specialist – Stephanie Dempsey Phone: (804) 354-3404 Email: [email protected] Referral Specialist – Chad Glass Phone: (502) 889-2699 Email: [email protected] The Referral Specialist works closely with the Care Consultant and is responsible for processing referrals that practices submit to health plan-sponsored programs. The Referral Specialist provides support to the Care Consultant with initial introduction of program requirements along with care planning and care coordination program curriculum. This curriculum includes non-clinical topics such as promoting the use of program tools (reports, toolkit, MMH+) and referrals into health plan-sponsored programs.