SANA IMRAN
Building # 2b, Apartment # 51, Ashiq Ali Street, Narimanov Region, Baku.
Tel: 00994-55-8507266, 012-5414663
e-mail: sana_ahd@yahoo.com
JOB OBJECTIVE
To pursue a career-oriented position in the field of business education, that utilizes my true
potential and work experience. Looking for a workplace, where I can contribute my professional
and personal skills to achieve the employer’s goal.
EDUCATIONAL PROFILE
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MBA from IQRA University (May 2000 - August 2002) Karachi, with majors in Marketing.
GPA - 3.84 (Gold Medalist)
Thesis: Based on an extensive research, submitted a thesis titled “Comparative study on
practice of below-the-line promotional activities & effectiveness measurement criteria of
various industries in Pakistan.”
 Bachelors in Commerce (Jan 1998- Dec 1999)
DHA Degree College for Women, Karachi
1st Division - 3rd Position
 Intermediate- Commerce (Aug 1995-July 1997)
Govt. College of Commerce and Economics, Karachi
A Grade
 Matriculation- Science (Aug 1993-May 1995)
Beacon House School System, Karachi
A-One Grade
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SUMMARY OF ATTRIBUTES
A promising back ground in the field of banking and business education, adding
credence to the teaching experience . An effective, credible and well trained resource
with proven expertise in imparting knowledge to learning individuals. Possesses
remarkable ability to deliver well prepared lectures and quality instructions on all
marketing related subjects. Retains significant skill in conducting research and
evaluation projects. Possesses exceptional inter-personal communication skills with
lucid expression in English. Bears requisite proficiency in conducting examinations,
grading papers and ensuring students’ satisfaction.
WORK EXPERIENCE
Khazar University Baku, Azerbaijan
November 2014 to date
Act as Visiting Lecturer at School of Economics and Management and teach marketing
and management related subjects to the BBA / MBA students of Khazer University
Army Public School Chhor Cantonment, Pakistan
August 2012 to May 2014
Principal at Army Public School
 Managing and heading a team of Section Heads, Teaching and Administrative
Staff, responsible for execution and management of institute’s objectives.
 Acting as key liaison person with the rest of the Section Heads and Teachers; to
facilitate planning and collaboration between groups.
 Working on skills development and conduct quarterly performance reviews,
based on goals and objectives of team members.
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Finance management, planning and budgeting of school income / expenses.
Islamia University of Bahawalpur, Pakistan
September 2011 to July 2012
Visiting Lecturer in Department of Management Sciences
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Established educational objectives and oversaw the preparation of materials
required for the course content.
Planned and prepared lectures while ensuring that material and structure remains
informative, relevant and interesting.
Researched and developed innovative lecture delivery techniques.
Monitored, assessed and marked the students’ work
The City School System, Pakistan
August 2011 to July 2012
Business Group Head / Senior Teacher in a Well Reputed School System
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Developed course and research modalities.
Contributed to the development of the subject material.
Participated in the department work and tutorial development.
Taught O-level students, subjects taught included Accounting, Business Studies
and Economics.
Newports Institute of Commerce and Economics, Karachi
June 2010 to May 2011
Lecturer (MBA / BBA Group) In A Financial Learning Institute
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Developed and carried out courses on both basic and advanced level in the
subject of marketing
Planned and prepared lectures, ensuring material and structure is informative,
relevant and interesting
Supervised students on various levels
Monitored, assessed and marked students work
Iqra University of Management Sciences, Quetta, Pakistan - February to December 2006
Lecturer (MBA Class) in Department of Management Sciences
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Developed informative and objective based lectures.
Delivered quality instructions and lectures, while ensuring student satisfaction.
Union Bank Limited, Karachi, Pakistan
October 2004 to January 2006
Process and Policy Manager (Secured) in Business Quality Unit
Responsibilities & Achievements:
- Process Re-engineering Initiatives – Initiated a number of process improvement
plans to ensure smooth functioning of the Consumer Asset Products.
- Launch of Consumer Asset Desks at the Branch – Prepared the project plan and
introduced Consumer Asset Desk at all the branches nation wide.
- Budgeting - Formulated business plan for the Unit including costing and budgeting
activities.
Union Bank Limited, Karachi, Pakistan
August 2003 - September 2004
Assistant Manager in Problem Resolution Unit (Business Quality)
Responsibilities & Achievements:
- Team Management - Plan, lead and supervise a team of specialists to ensure effective
and efficient customer problem resolution.
- Continuous Product Improvement - Develop reporting systems and ensure timely
rotation of the complaint MIS while conducting root cause analysis along with action
plan to rectify gaps.
- Capacity Planning - Conduct capacity planning to ensure availability of resources
and manage complaint volume.
- Evaluation - Evaluate performance of specialists on a monthly basis against defined
ABU standards.
Union Bank Limited, Karachi, Pakistan
August 2002 – July 2003
Executive in Problem Resolution Unit (Service Quality)
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Re-engineering Action Plan – Devised a strategic action plan to systematically
conduct successful process re-engineering to be used as a quality control tool.
Training Coordinator – Conduct training sessions in the department and to rotational
staff as an on-going practice.
Process Manual - Formulated a process manual for operational processes /
procedural requirements for handling customer complaints.
Internship at American Express Bank, Karachi, Pakistan May 2003 – July 2002
- Worked in the Corporate Banking Unit: Responsibilities included business analysis of
potential corporate clients and existing customers’ portfolios.
- Worked in the Capacity of an Intern in Consumer Banking Unit: Responsibilities
included Relationship Building with existing customers; was part of the team built for
product orientation and awareness program, assisted in devising policy for customer
retention. Conducted displays/workshops for customer relationship improvement
program.
AWARDS / COURSES
High Performance Awards
 Specialist of the Month Award, received thrice in a row.
 Top Performer for the Year – 2003 / Numerous Ready Cash Awards.
Workshops
 6 days workshop on “Risk Management in Consumer Banking” conducted by Lloyds
TSB Group / 2-days workshop on “Creative Thinking.”
SKILLS / INTERESTS
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– MS Word, MS Excel, MS Power Point, MS FrontPage
– Web browsing of marketing and finance related issues.
– Like to come up with new ideas and realizing them with on-hand
possibilities.
Sports
– Passion for swimming, badminton, hiking and outdoor sports.
Other Personal Skills – Good time management, analytical thinking, multi-task abilities,
fast learner - adapts well to changes & pressures.
Packages
Interests
Creativity