A Transportation Primer for Providers
…what consumers would like providers to know
about public transportation
by the
Northwest Regional Mental Health Board’s
Consumer Action Group
Ver. 10/28/11
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Introduction
The Consumer Action Group spent many months discussing the challenges of public
transportation, what is and is not available, and what all consumers should know to
enable everyone to make the most of “what’s out there.”
As providers often find themselves in the position of attempting to help consumers in this
area – but often know less about public transportation than the consumers themselves –
this Primer was developed to assist providers and consumers both.
Following is the information everyone should have. It is critical to remember that public
transportation information can and does change regularly.
Some important considerations:
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Providers should use any specific public transportation themselves before trying
to teach consumers how to use it.
Staff should go with individuals and groups on public transportation to support
use of buses etc as a means to independence.
Local classes in the use of public transportation would be helpful.
Often buses will limit what can be carried aboard, usually two bags or whatever
you can hold on your lap if the bus is crowded.
Know what is where on each bus route – there may be many resources:
Laundromats, shops, beaches and parks, work and jobs.
Know about barriers and issues that might be encountered such as stairs or ramps.
Many transfers or very long rides may not be an option for some people due to
personal/mental health issues.
Providers and consumers should know the routes and schedules for their own area
(runs, days and hours of operation.)
A review of what public transportation is available makes it clear that the smaller
communities and suburbs are generally NOT accessible by public transportation.
The northwest catchment area (CA #22) also has the resource of TRED, and some
additional transportation is available through DMHAS –funded programs but as
these are not public transportation, they are not included here.
The Kennedy Center offers travel training in all parts of the region.
Logisticare: (1-888-248-9895) provides transportation across the region for
medical appointments for people who are Aged, Blind or Disabled (ABD).
Members of those groups can get a bus pass IF they have a Medicare card.
Logisticare must be called three days before the appointment for a one-day pass.
A multi-use pass may also be obtained. It was noted that Logisticare does do
follow-up about the use of passes and mis-use can result in the loss of access. The
passes are mailed to the home or a case manager. In some cases cab rides may
be provided; persons living on a bus line may have such a pass denied.
FOLLOWING IS PUBLIC TRANSPORTATION INFORMATION ORGANIZED BY
AREA: GREATER DANBURY, TORRINGTON AND WATERBURY
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Danbury Area
Provider
Communities
Served
Information,
telephone and
website, e-mail
Housatonic Area Regional Transit (HART)
Danbury, Bethel, Brookfield and New Milford
Housatonic Area Regional Transit,
62 Federal Road, Danbury, CT 06810
For Schedule & Route Information: (203)748-2034 or (203)744-4070
Office Hours: Monday – Thursday, 8:30 a.m. – 4:30 p.m.
Friday, 8:30 a.m. – 1:00 p.m.
Website: http://www.hartransit.com/
Buses are follow a fixed route (except for SweetHART Para Transit) which originate from a hub located
on Main Street and Kennedy Avenue known as Pulse Point.
Riders can either pay the driver or purchase tickets from HART. HART operates a Ticket Window at
Pulse Point which is open M-F from 6:30 AM to 11 AM.
Full Fares are $1.25
Fares
Student Fares (K-12) are 90 cents
One month “Fast Passes” and 10 ride “Bye-Passes” are available as well
as “Uni-Ticket” Passes which combine HART passes and Metro-North
Train tickets
Operating
Schedule
Para Transit
Inter-City Access
Comments:
Senior and People with Disabilities are 60 cents
Most Routes operate 6 AM to 6 PM M-F. However, one route (Route 4)
operates from 9AM to 3PM M-F.
8 AM to 5 PM Saturday and Holidays
8 AM to 5PM Saturday and Holidays
HART provides Para-Transit through its SweetHART service. SweetHART
arranges door to door transportation for people with disabilities who are
certified as being eligible by HART.
For a reservation and/or information please call 203-748-2511 or
for ADA Priority transportation is provided with ¾ mile of the HART
Fixed Route System.
Reservations are first come, first served
In Danbury SweetHART operates between 7 a.m. and 4 p.m.,
Monday through Friday.
 60 cents-trips within one town.
 75 cents – trips between two towns
 $1.25 – ADA priority trips
 $3.00 – same day trips
 Discount passes are available through HART
Para Transit is available in Bethel, Brookfield, Danbury, New Fairfield,
Newtown, New Milford, Ridgefield, and Roxbury. However, hours for
towns other than Danbury will vary by town
Contact number is 203-748-2511 New Milford 860-355-6075.
o HART has bus routes to Norwalk, CT and Brewster NY
o HART does not provide direct access to Waterbury or points east
along Route 84 Corridor.
There is a special person at HART for complaints/concerns.
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Torrington Area
Provider
Northwestern Connecticut Transit District
Communities
Served
Torrington, Harwinton, Winchester, Litchfield, Morris, Kent, Sharon,
Falls Village, Colebrook, Salisbury, Nortfolk, New Hartford, Cornwall,
Canaan, Barkhamstead
Bus service is provided through Kelley Transportation services operated by the Northwestern
Connecticut Transit District under the name of “Candystriper.” Buses running Mon-Friday originate
from the Torrington Library; Saturday Service originates from “Downtown Plaza”
Northwest Connecticut Transit District,
Information,
957 East Main Street
telephone and
Torrington, CT 06790
website, e-mail
860-489-2535
www.nwcttransit.com
Fares
Operating
Schedule
Para Transit
Inter-City Access
Adults: $1.25
Students: .90
Children up to age five with adult: Free
Transfers: Free
Candystriper Commuter Service (Winsted and Litchfield): $2.00
10-Ride Ticket (from Driver): $11.25
Reduced Fare (for people with disabilities and people 60 or over.
10-Ride Ticket Reduced Fare at 65¢ per ticket.
Candystriper is a “deviated flexible route service” for 5 fixed routes
(with the capacity of picking up riders within ¾ of a mile from those
routes) Monday through Friday as well as one Route on Saturdays.
Paratransit service for all towns is available for a donation. 860-4892535
Northwest Transit District offers an inter-regional service that provides
curb-to-curb service for medical and other appointments, such as:
Newington Veteran’s Administration, Hartford, Hospital, Yale New
Haven Hospital, Greater Waterbury Area, Westfarms Mall.
Hours of Operation: 9:00-3:00PM Tuesday, Wednesday, Thursday.
Reservations are first come-first serve basis, with a 24 hour advance
notice. Contact: 860-489-2535 or 1-866-906-7433
Fares vary depending on destination (range from $9.00 for trips to the
Danbury Area to $12.50 for New Haven/Hartford Areas. People 60 or
older ride free and individuals with disabilities who have Medicare or
state issued card pay ½ fare.
Comments:
Schedules are not firm.
Flagging down a bus has been cited as a problem.
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Waterbury Area
Provider
Communities
Served
Information,
telephone and
website, e-mail
Connecticut Transit (CT Transit) Waterbury
Waterbury, Watertown, Middlebury, Wolcott, Prospect and Naugatuck
Website: http://www.cttransit.com
(website includes a contact form to report problems or ask questions)
Information number for Waterbury Routes: 203-753-2538
Buses follow a fixed route which originate from various locations on the North and East Side of the
Waterbury Green as well as intersection of South Main Street and East Main Street. Some routes
may vary on Sat/Sun/holidays, or not run on those days.
Riders can either pay the driver or purchase tickets from several locations:
North East Transportation (NET) Offices
1717 Thomaston Avenue, Waterbury
8:00 AM-4:00 PM Monday through Friday.
The Travel Center
188 Bank Street, Waterbury
6:30 AM to 6PM Monday through Friday
Any Stop & Shop courtesy desk (requires cash or debit)
NOTE: fares will change as of January 1, 2012.
Fares
Fairs are payable either using exact fare cash, ticket and pass options.
Regular Cash Fare: $1.25
Children Age 4 and Under: Free
Youth (ages 5-15): $1.00 (or 10 ride ticket for $9.00)
Transfers are free when continuing a one way trip and within 90 minutes of
the time the ticket is issued.
10-Ride Ticket: $11.25
All-Day Pass: $3.25
3-Day Pass
$7.50
5-Day Pass: $11.25
7-Day Pass: $15.00
31-Day Pass: $45.00
Senior and People with Disabilities (with Medicare Card or state issued
Reduced Fare Id): Cash: 60¢ (10 ride ticket, $5.40)
As of 1/1/12: 31 day pass for seniors: $23.00
All CT Transit buses have Wheelchair lifts and racks for bicycles
Operating
Schedule
Most routes run Seven days per week from about 6:00AM until 6:30 Pm.
However, riders should check schedules before planning to use bus.
(http://www.cttransit.com/RoutesSchedules/Display)
NEW: as of October 24, 2011 changed hours: for regular and
paratransit
Monday -- Friday 5:00 AM to 11:00 PM (formerly 5:30 PM)
No evening service on Sundays.
Some routes operate 6 a.m. – midnight.
Pamphlets with routes and fares are often available right on the bus.
Para Transit
There are two types of para-transit in this area.
Para Transit is provided in Waterbury by the Greater Waterbury Transit
District, 67 Farrington Avenue, Waterbury, CT 06706
Tel/Fax: 203-573-8627
Email: GWTD8@aol.com
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Eligibility for Para Transit is determined through each municipality
and participants must be:
60 years and older or a person with a disability and a resident of
Cheshire, Middlebury, Naugatuck, Prospect, Thomaston,
Waterbury, Watertown, Wolcott.
No fares are charged for the use of Para Transit services.
Hours of operation: 9:00AM to 4:00 PM Tuesday through Friday.
Reservations must be made between 3 and 14 days in advance.
Some types of para-transit have a $2.50 fee; check ahead.
Para Transit is also provided in Southbury from 8:00AM to 4:00PM
Monday through Friday. For information and reservations contact (203756-5550)
There is a Para Transit Service from Waterbury to Gaylord Hospital in
Cheshire for more information contact GWTD
Inter-City
Access
Comments:
Transfers to other communities include:
Local Bus Services: Middletown Area Transit, Greater Bridgeport Transit
Agency, Coastal Link, Norwalk Transit District, Milford Transit, Route 7
Link
J bus: Waterbury, Cheshire, Hamden, New Haven
Hartford Express: Peter Pan/Arrow, Collins Bus Service, DATTCO, Kelley
Transit
New York Bus Services: Bee Line, Tappan Zee Express, Transport of
Rockland
NOTE: While local bus services accept CT Transit Transfers and Passes,
transfers are not always free for the Hartford Express and New York Bus
Service links. Check CT Transit for clarification.
Three area food markets provide some transportation as follows:
- Compare Foods, 155 Thomaston Ave., pick-up from 10 am-9 pm.
No charge. Must spend $50 for a ride home. Call (203) 754-5700.
- Shop Rite, 943 Wolcott Rd. Schedule varies, mornings &
afternoon. No children under 7 allowed. Min. spending $45. Call
(203) 756-2415.
- Stop & Shop, Chase Ave. Senior shuttle for people over 60 cost
$4.00 round-trip. Apply via Area Agency on Aging (203) 346-2607.
To schedule rides once registered (203) 757-5355.
- Bravo market on Baldwin Street: If you spend at least $50 can get
a free ride home.
Check with different medical providers to see if they have kind of
unique transportation support for their patients, and what the
conditions might be (only certain days)
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