WINTEL / AccountiX - PABX telephone traffic evaluation program
Introduction
WINTEL / AccountiX program can be used to control and statistically evaluate telephone traffic on the
subsidiary telephone exchanges (PABX). The user of the program obtains all the necessary data
about the telephone traffic going through the exchange. In outgoing calls, he will know who telephoned
where when and at what cost. In incoming calls the user will learn who telephoned when at what time
and how long and if the incoming telephone call includes identification information of the caller, this will
be also at the user' s disposal.
Areas of usage
The program is designed for all the users of the subsidiary telephone exchanges who need to have a
detailed overview of the ongoing telephone expenses. The user can use the program to issue bills
and/or text documentation to hirers, as well as individual employees, for instance for their private calls.
The option of processing incoming calls makes it possible to follow the level of incoming traffic, for
instance at the operator, at the dialing servicing centres, etc. In conjunction with the information on
outgoing calls it is then possible to evaluate the overall load of the exchange, broken down according
to a time sequence.
WINTEL / AccountiX basic features
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call fee calculation for selected extensions, state lines, account codes, authorisation codes,
access numbers
PABX traffic statistics: incoming calls analysis, PABX traffic analysis, WINTEL / AccountiX self
diagnostics, extreme calls statistics (most often called numbers, busiest day, busiest hour,
most costly calls), analysis of incoming calls (ACD)
private/business call summary, call types summary
extensions can be organized in a 4 level hierarchical structure, lines and account codes in 2
level structure
when calculating call statistics calls can be filtered according to: called number, called place,
call duration (from-to), call fee, call tag in special numbers database, call type
(incoming/outgoing, transferred/direct, not answered) in addition to selected
extensions/groups of extensions, line,account
output report export (formats : text, CSV, HTML, DBF, MS Excel), Windows clipboard
automatic invoice generation
easy graphic presentation of results (various types of 3D graphs)
output results presented in tables can be easily sorted according to selected column, finding of
any text is possible too
easy program control using Control panel (can be modified by user), Speed buttons panel and
menu
support of call rating programs of alternative operators
PABX Least Cost Routing (LCR) support
new call operators call rating programs can be imported from TTR files distributed regularly by
ATECO or can be edited by user
new operators can be created by a user
possibility to repeat last commands (Command history)
possibility to compare call rates using alternate call operators
possibility to define output reports that should be carried out regularly (e.g. monthly invoice
printing). These reports can be carried out without any operator intervention, the output can be
printed, exported to a file, or sent by e-mail
address maintenance system can maintain customer address system that can be used
especially in automatic report generation. Output reports can be customised (header contents,
paging.).
automatic regular program parameters backup
automatic data files backup
PABX data download: serial transmission (COM port), TCP/IP protocol, FTP protocol, support
of COM/TCP convertors
possibility to follow ended calls in real time and to print call receipts
possibility to check correct data download using the Supervisor module (error message can
be sent by e-mail or SMS)
WINTEL / AccountiX output
All the processed information can be easily printed as a simple bill or a tax invoice. The tax invoice
fully conforms to the law on Value Added Tax. The holder of the lease can be also billed on the same
invoice for further additional services, such as the programming of telephones, the relocation of an
extension, etc. This means that all the expenses incurred by the customer may be registered easily
and clearly.
All the text outcomes can be exported from the program for further use in the company' s other
information systems. It is possible to export the outcomes as text. It is also possible to define the
dividers of items or export the data directly into Excel. The whole set-up can be exported into DBF files
as well.
It is also possible to make clear graphs from the text data. Graphic output of the processed data can
be obtained in the form of circular graphs, bar graphs or line graphs. These include the outcomes of
extensions, lines and groups as well as the load of the exchange.
Extensions to the Program
The network modem variant
The network modem variant makes it possible to process data from several exchanges
simultaneously. A modem calls distant exchanges from the central computer collects data from them
and processes them on the central PC. The modem variant is designed for distance processing of
telecommunications tariff data. It is suitable for businesses, which have several branch offices at
separate locations but constitute a single accounting entity.
The net LAN variant
The net LAN variant makes it possible to gain multiple access to processed data drown from several
computers of a single LAN/WAN local network. The LAN variant is designed for those businesses
which hire offices in a single building (one LAN/WAN) whose owner allows the users of the rented
property access to their telephone data, or for companies in which all heads of departments wish to
have access to their telephone accounts.
The Hotel variant
The hotel variant makes it possible in a simplified way to register the dates and times of arrivals and
departures of guests, which makes it possible for the receptionist to deal with the program quickly
when issuing the guest his/her telephone bill. This variant makes it possible for the user to set a credit
level for each hotel branch. Once the credit level is exceeded the costs in the account are highlighted.
This variant is designed for small hotels and boarding houses.
The consultation variant
This variant makes it possible for the users to set an additional consultation fee, for instance 500
Czech crowns per hour, to be added to the incoming or outgoing telephone costs. Such figures may
then be used as a basis for the invoicing of additional costs to individual clients. This variant is
designed for legal and consultation firms.
The attendance variant
This variant makes it possible for the branch telephone exchange to be used as equipment for
checking attendance, without the use of any additional equipment or tools. All employees have their
own personal PIN numbers and they key it in whenever they leave the office using any telephone on
the premises, giving also the reasons why they are leaving (visiting the doctor, going on a business
trip, etc.) The program will process this data and produce a monthly evaluation.
The WEB server variant
Shows WINTEL / AccountiX report output in Internet explorers. WEB server application runs in a
server using Windows NT/2000 and MS Internet server. WEB server application is designed for users
requiring remote access to data from many (distant) places. It is not necessary to install WINTEL /
AccountiX program on each computer from which you want to view WINTEL / AccountiX data.
The SQL database variant
WINTEL / AccountiX output data can be regularly exported to SQL database, so WINTEL / AccountiX
data can be directly shared by other company information applications using the common SQL server.
Multilingual variant
Makes possible to select language version of the program without the need to reinstall program.
Czech, Slovak, and English versions are available up to date.
Incoming calls analysis
Analysis of incoming calls according to call duration, ring time, day distribution, region distribution.
The manufacturers of the exchanges
The program is compatible for most telephone exchanges, available on the Czech market, for instance
made by manufacturers like Alcatel, Alphatel, AT&T (Lucent Technologies), Bosch Telecom, DeTeWe,
Ericsson, Goldstar, Interconect, Kapsch, Matra, Mitel, Nitsuko, Panasonic, Philips, Samsung,
Siemens, Tesla, 2N etc.
Hardware requirements
To be able to use the WINTEL / AccountiX processing programm of telephone costs you need to have
the following hardware and software: PC Pentium 200 and higher, HDD 500 MB, RAM at least 16 MB,
VGA adapter, one free serial port (independent IRQ). the computer must be able to run Windows :
WIN 95, Win 98, WIN NT, WIN 2000 (also older versions such as Windows 3.11)