Joe Griffin - Project Manager
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JoeGriffinUSA@Aol.com
Direct (912)856-9300
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P.O. Box 128
Atlanta, GA 30319
Mobile: (727) 753-9001
Website: www.joegriffin.info
LinkedIn: www.linkedin.com/in/joegriffinusa
• Seasoned high tech program manager with Fortune 100 consulting experience, PMP training and MBA
• Over 20 years delivering complex multi-million dollar projects utilizing PMI best practices with strong client-facing skills.
• Broad technical background: telecom, I/P networks and VOD (video on demand), mobile broadband, multimedia, IT Infrastructure
and BSS / OSS (business and operational support systems).
• Skilled in AGILE software development, project team leadership, release management, business cases, road maps, budgets, margin
analysis, risk management, vendor supply chain and contract negotiations, executive dashboards, MS-Office, MS-Project, Oracle ERP.
• Experienced matrix managing international and domestic multi-site, multi-functional project teams.
EXPERIENCE
5/2012 - present
Cox Communications Inc., Atlanta, GA - Senior Project Manager,
• Project managing launch and national infrastructure deployment of converged network I/P services, including: HD-TV, multi-client
video app, broadband, and corporate BSS (Billing Support System).
• Leading, planning and nation-wide operational readiness for updated Cox all-digital video-on-demand (VOD) and database analytics
subscriber viewing recommendation engine.
• Coordinating multiple project teams, product roadmaps, budgets and complex issue tracking and resolution.
• Interfacing with software development, network provisioning, QA, marketing, product management, customer support / training,
supply chain vendors, providing KPI metrics and executive dashboards.
8/2011 – 2/2012
Cisco Inc. Advanced Delivery Systems, Seattle, WA
Program Manager to AT&T Wireless (remote and on site in Redmond, WA)
• Cisco contract program manager responsible for coordinating AT&T teams responsible for the design, development and deployment of
enhanced network infrastructure serving 4G networks: IP converged messaging, HSPA,LTE enhanced wireless services.
• Managed four separate cross-functional AT&T project teams of 50 engineers involving project plans, schedules, forecasting, budgets,
UAT, user acceptance testing, vendor supply chain, weekly meetings on status, issues, jeopardies and risks,
7/2010 – 12/2010
AT&T Wireless -Business Solutions, Atlanta, GA
Senior Project Manager, Product Realization
• Recruited to provide fast-start expertise and project manage 30 person cross-enterprise product team chartered to accelerate delivery
and launch of AT&T hosted, cross-platform, mobile solutions.
• Responsible for go-to-market deployment and implementation, executive dashboard, customer care provisioning, billing issues,
business case, legal clearance, KPIs, performance metrics, forecasting, technical specs, marketing and sales channel support and project
plan.
• As lead project manager, oversaw key IT vendors: (Accenture, SalesForce.com, Cisco, IBM)
to ensure timely launch across target vertical markets.
4/2008 – 12/2009
RBS America – The Royal Bank of Scotland, Atlanta, GA
Director, Product Management – credit transactions, debit cards and ACH payments.
• Led advanced product development team for credit and debit solutions for Internet retailers, travel & leisure, hospitality, petroleum,
and restaurants.
• Responsible for product lifecycle, (SDLC) cradle to grave - strategy, value proposition, end user experience, product development, QA
testing and operational performance metrics.
• Coordinated customer-facing business development efforts, AGILE software engineering, sales, customer support, QA and project
managing software development, IT and other resources.
• Authored go-to-market plans, road map, MRDs, functional product specs, launch plans
7/2005 – 5/ 2007
VeriSign Inc. Wireless & VeriSign Trusted Site Internet services, Savannah, GA
Director, Product Management (Note: VeriSign was acquired by Symantec)
• Supported $500M wireless telecom operational support system (OSS) and business support system
(BSS) enterprise software, ecommerce transaction security (SSL) market.
• Managed US and off-shore AGILE software development, accelerated delivery and launch of $80M (telecom) software development
platform for Tier 1 and Tier 2 wireless telecoms supporting billing,
on-line activation (OLA), 4G, LTE, WiMax and UMTS, handset inventory and help desk.
• Coordinated cross-functional project teams, client relationships, business plans, created go-to-market strategies, technology licensing,
business development, RFP responses, sales presentations.
8/1998 – 6/2005
GCS-Team, L.L.P ., Schaumburg, IL
Co-founder and lead consultant
• After $ 3.2 billion acquisition of Aerial Communications by T-Mobile, co-founded an 8 person strategy consulting partnership focused
on mobile broadband, multimedia, telecommunications, emerging technology and consumer electronics firms.
• Served as interim business development, project manager (PMP), strategic marketing, product development, pricing guru, project
leader and accelerated time-to-market.
• Key deliverables: project management, multi-channel go-to-market strategies, accelerated time
to market programs, reference accounts, proof-of-concept trials, SWOT assessments, market intel., dashboards, M&A and related due
diligence, branding, JVs, strategic partnerships and alliances.
4/1996 – 8/1998
T-Mobile Inc., Chicago, IL (formerly Aerial Communications, acquired in 1998)
Vice President of Business Development
• Member of founding core management team that took a PCS wireless telecom start-up from
pre-launch phase through successful $180 million IPO to $1.1 billion market cap in 2 years
• Guided Executive leadership team, parent firm and investors through successful $280 million vendor financing with Nokia, completed
$340 million credit-line with ABN-AMRO and $180 million IPO.
• Led management team through a comprehensive M&A merger & acquisition due diligence process and negotiated supplemental $200
million investment in Aerial by Telecom Finland.
• Spearheaded $30 million regional joint venture to expand rural GSM wireless coverage involving shared infrastructure to provide
enhanced wireless service. The project required extensive legal coordination in Wash. D.C. presentations and negotiations with FCC.
4/1992 – 4/1996
General Magic Inc. Sunnyvale, CA
Director, Business Development and Alliance Management
• Licensed $25 million software IPR for pioneering Silicon Valley PDA software start-up with angel investments by Apple, AT&T, Sony,
and Motorola.
• Managed pre-IPO project office team (PMO) with licensees to track engineering progress, resolve development issues, and manage
non-recurring engineering software projects.
• Led business development efforts with AT&T, Motorola and Sony for the multi-channel market trials involving vertical market
segments and consumer VISA home banking trials.
1/1990 – 4/1992
Visa International Inc. San Francisco, CA
Director, Business Development
• Directed product development and marketing launch of Visa Business Card in cooperation with
Visa US banks leading to nation-wide product launch to small business and SOHO market
• Spearheaded product development, program management for home banking trials and business development for payment services for
Visa member banks, world-wide.
• Served as telecommunications technology guru to Visa technical advisory board on new product development for innovative bank card
products and risk management services.
6/1983 – 1/1990
AT&T Inc. Basking Ridge, NJ
Director, Emerging Technologies SBU (Strategic Business Unit)
• Recruited in 1983 to manage $50 million online information (videotext) service project.
• Managed field trials using Bell Labs-developed TV set top boxes linked to AT&T data network in partnership with Knight-Ridder Inc.
and Times Mirror.
• Promoted in 1986 to lead business development team of Bell Labs tech staff and national account managers to open new revenue
streams involving strategic relationships.
Results: $40 million in licensing for Bell Labs smart card and other emerging technologies to AMEX, Citicorp, Matsushita, Motorola,
Olivetti, Philips Electronics, Visa and United Airlines.
• Spearheaded a new strategic business unit chartered to assess and commercialize $270 million portfolio of Bell Labs Intellectual
Property Rights (IPR) and applied technology R&D projects.
• In 1989-1990 coordinated and led strategic negotiations on AT&T Universal VISA/MasterCard credit card business at the C-levels
between Visa International and A&T Corp. on business planning and market entry.
EDUCATION / PROFESSIONAL DEVELOPMENT
DePaul University; Chicago, IL 6/1980
• Master of Business Administration – International Marketing
University of Illinois; Chicago, IL 6/1978
• Bachelor of Science – Business Administration and Computer Science
MIT – Harvard University, Cambridge, MA 7/1998
• Executive Development Program
Armstrong Atlantic University; Savannah, GA 7/2010
• PMP program, Project Management Professional