JARLENE QUEEN DATOL VILLANUEVA
Address:
Villa 15 St. 2 Al Sultan Complex Ain Khaled, Qatar
Mobile:
+97433840659
Email:
jarlenequeen@yahoo.com
II. WORKING EXPERIENCES
B and B Writing Firm Corp.
Caridad Village, Cabanatuan City, Philippines
June 2011-January 2013
Secretary/Administrative Assistant
 Reviews, analyzes and reports on periodic expenditures
 Coordinates activities with other executives to ensure timely completion
 Plans and schedules meetings, responds to various inquiries both external and internal,
manages communications via e-mail, phone calls etc.
 Organizes and accurately maintain filing system of confidential information
 Open, sort, and distribute incoming correspondence, including faxes and email;
 Perform general office duties such as ordering supplies, maintaining records, management
systems, and performing basic bookkeeping work
Skills and Knowledge:
 Understanding written sentences and paragraphs in work related documents
 Giving full attention to what other people are saying, taking time to understand the points
being made, and not interrupting at inappropriate times
 Actively looking for ways to help people
 Communicating effectively in writing as appropriate for the needs of the audience
 Knowledge of administrative and clerical procedures and system such as word processing,
managing files and records and other office procedures and terminology
 Computer Literate
ICT Group of Company
4th floor Mega center the mall
Cabanatuan City, Philippines
May 2008-July 2010
(Technical Support Representative)
 Provide technical and network problem resolution to end-users;
 Provide by clearly communicating technical solutions in a user-friendly, professional manner;
 Deliver service and support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet;
 Interact with customers to provide and process information in response to inquiries, concerns,
and requests about products and services;
 Gather information and determine the issue by evaluating and analyzing the symptoms;
 Identify and escalate priority issues per Client specifications;
 Follow up and make scheduled call backs to customers where necessary;
 Stay current with system information, changes and updates
Skills and Knowledge:
 Proper Phone etiquette;
 Ability to speak and write clearly and accurately;
 Demonstrated proficiency in typing and grammar;
 Knowledge of relevant software computer applications and equipment;
 Multi-tasking capabilities;
 Willingness to co-operate with others and work to the greater good
Jack’s Global Connection
2nd floor Jack’s coffee shop
Burgos St. Cabanatuan City, Philippines
October 2010-April 2011
(Customer Service Representative)
 Contributes to team effort by accomplishing related results as needed;
 Prepares product or service reports by collecting and analyzing customer information;
 Recommended potential products or services to management by collecting customer information
and analyzing customer needs;
 Resolves product or service problems by clarifying the customer’s complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting
correction; following up to ensure resolution;
 Serves customers by providing product and service information; resolving product and service
problems
Skills and Knowledge:
 Customer Service
 Quality Focus
 Analyzing more Information
 Resolving Conflict
 Documentation Skills
 Market Knowledge
 Phone skills
III. EDUCATIONAL ATTAINMENT
COLLEGE ATTAINMENT
2004-2006
Bachelor of Science in Nursing
Wesleyan University – Philippines
Mabini Extension, Cabanatuan City, Philippines
2006-2008
Hotel and Restaurant Institute of Management
Wesleyan University - Philippines
Mabini Extension, Cabanatuan City, Philippines
2007-2008
Caregiver Course
St. John Regis Institute of Technology
2nd Floor Wycoco Building, Paco Roman Street
Cabanatuan City, Philippines
SECONDARY
San Agustin Diocesan Academy
2000-2004
Poblacion, Jaen, Nueva Ecija, Philippines
PRIMARY
San Agustin Diocesan Academy
1995-2000
Poblacion, Jaen, Nueva Ecija, Philippi
I. GENERAL INFORMATION
Name
:
Jarlene Queen Datol Villanueva
Contact Number
:
+97433840659
Sex
:
Female
Date of Birth
:
December 09, 1988
Place of Birth
:
Guihulngan District Hospital, Negros Oriental, Philippines
Civil Status
:
Married
Nationality
:
Filipino
Religion
:
Christian
Blood Type
:
A
Home Address
:
Villa 15 St. 2 Al Sultan Complex Ain Khaled, Qatar
Parent’s Name
:
Vivencio G. Datol (Deceased)
Swedylo L. Datol
VI. CHARACTER REFERENCES

Benjamin Joel Breboneria, RN, MAN
Assistant Professor I
College of Nursing
Wesleyan University-Philippines
0916-6442327

Lauro Mendoza Jr.
Nurse
09154297267

Fritzie Marie Cajucom
Owner, FMC (YAMAHA) School of Music
044-600-0453

Kristian Sotelo Domingo
Globe Telecom Specialist
09178985747
I hereby certify that the above details provided here in are true and accurate to the best of my
knowledge and ability.
JARLENE QUEEN DATOL VILLANUEVA