TATA STEEL EUROPE
JOB DESCRIPTION
17 June 2011 v2.4
JOB TITLE: Senior Business Analyst (Generic)
BUSINESS UNIT/GROUP FUNCTION: Corporate Functions / Group Information Services
DEPARTMENT & LOCATION: Different for each department.
REPORTS TO: Different for each department.
JOB HOLDER'S NAME:
SAP POSITION NO:
1. PURPOSE OF JOB
To identify ways in which IT can add value to the [specific business department or functional area]
and deliver effective and efficient solutions by engaging with and influencing senior managers and
stakeholders, managing the partnership between GIS and the business, leading initiatives to meet the
future needs of the business and ensuring that the benefits of IT solutions are realised.
2. PRINCIPAL ACCOUNTABILITIES – ROLES & RESPONSIBILITIES
2.1 Preliminary investigations
Conduct preliminary studies to draw insights into areas of improvement in business processes and
information structures that may be achieved through the implementation of new IT solutions
 Maintain internal and external contacts (clients, agencies, production companies, visionaries)
for investigations or studies for business process improvement
 Analyse business issues in relation to IT to identify strengths and weakness of IT related
processes
 Present the preliminary investigation/study results to senior managers, engaging and
challenging them in the process of developing solutions for their business issues and problems
2.2 Business Case Development
Assist project managers with the preparation of the business case is to enable decision makers to
take informed decisions about implementing new IT solutions.
 As the key holders of knowledge on the business’ requirements and current and future IT
solutions, develop organisational design, processes and technology roadmaps.
 Ensure that the set of IT solutions satisfies the business’ requirements and is compatible with
operational processes, and complies with GIS principles and policies.
 Validate the solution with infrastructure architects for the ease of implementation and evaluate
the risks involved in implementation
 Develop and present the recommended solution against alternatives, engaging with and
influencing business leaders ,
 Ensures solutions are directly linked with the overall company’s vision, OGSM, architecture
plans and ensure the necessary approval and support is obtained
2.3 Continuous improvement
Initiate and support projects to improve IT solutions to optimise and make the business processes
more effective and efficient
 Track new developments, changes, innovations and trends in business processes and related
areas, by taking part in various consultation bodies within and outside of TSE.
 Identify improvement opportunities in relation to business processes
 Formulate balanced advice in line with GIS policies.
2.4 Deployment advice
Provide advice on deployment and implementation to managers, project managers and technicians to
ensure that business processes, supported by IT are optimised.
 Monitor new business/IT capabilities to take into account for future developments.
 Advise on feasibility and sustainability of business IT solutions on a need basis
 Support specialists working on issues at various levels
2.5 Project Management
Participate in managing implementation projects so that improvements and innovations in systems
and business processes are realised by the business
 Prepare and define the project roadmap / plan
 Lead, supervise and inform stakeholders on the status of project implementation to ensure that
the project is on track and the milestones are achieved.
 Ensure timely and accurate completion of each project/assignment with an assessment of the
relevant project elements, in order to make sure that the end results effectively comply with the
specifications.
2.6 Business Architecture
Design new business processes using best practice architecture tools and techniques
 Maintain understanding of business processes and models for TSE and similar industrial
companies as well as industry best practices
 Develop models in consultation with the business/customers to ensure that main business
processes and their mutual relationships with other business processes are optimally facilitated
by the IT solutions
 Provide and maintain a map of the business architecture, obtain support for alterations to the
design and create a clear vision for future developments.
2.7 Business Interactions
 Interact with key stakeholders to make recommendations and persuade them to approve and
initiate GIS projects that will have a significant impact.
 Organize and deliver workshops to enhance the knowledge of key-users in a multi-disciplinary,
international environment with the experience and insights of specialists.
 Present and explain opinions and options to the senior management of Tata Steel, to reinforce
recommendations and promote the proposed business case and solution.
2.8 Manage people/team
Lead teams as appropriate to deliver solutions, including their individual performances with defining
their key result areas.
2.9 Health & safety
Continually demonstrate, through communication and action, that safety is the top priority for you.
3. CONTEXT
[specific to each department]
Knowledge
 Technical Expertise: Knowledge of business processes in the solutions domain area,
knows business and local operations and its related supporting systems. The jobholder
must have a very good knowledge of business operations and procedures in general, with
proven specific knowledge of business processes and systems aligned to Tata Steel, and
appreciation of business strategy.
 Language & culture: Good knowledge of English. Knowledge of various cultural
differences across Europe is preferable.
 Communication: A high level of verbal and written communication skills is required along
with a successful track record in negotiating and implementing change at all levels of
management and staff across a wide range of business functions.
 Education: Educated to honours degree standard or equivalent professional qualification.
Skills
 Strong analytical and problem solving skills to be able to quickly understand business
processes and how best they might be improved by IT support.
 Good presentation and communication skills.
 Influencing and relationship management skills.
 Project management skills.
 Strategy and vision - able to develop a longer-term perspective, which translates into
practical application.
 Strong ability to balance business needs over the short-, medium- and long-term
 Learning, innovation & excellence - able to identify talent within the team and facilitate
individual development. Motivates team to innovate and achieve high standards, confirmed
through benchmarking.
Competencies
4. KNOWLEDGE, SKILLS & EXPERIENCE
 Customer first – Possess a deep understanding of internal customer processes. Driven
by the need to understand and meet the expectations / requirements of customers, both
internally and externally. Proactively builds strong relationships across the customer
network. Personally builds / maintains strong relationships across the customer network.
 Managing change - Develops a shared vision and strategy for change. Delivers change
whilst managing the interface between “day to day” and improvement projects. Tenacious
in the pursuit of change goals
 Problem solving & decision making - Defines problems, systematically gathers and
analyses data, identifies cause & effects and establishes root causes & achievable
solutions. Makes good and timely decisions.
 Drive for results - Is passionate about and perseveres in the pursuit of challenging stretch
goals. Demonstrates energy, drive and enthusiasm when striving to accomplish and
improve results.
 Interpersonal effectiveness - Flexible use of accomplished interpersonal behaviours that
facilitate in building trust and engagement amongst others whilst reducing the opportunity
for conflict. Willing and able to handle difficult conversations in a positive manner.
5. DIMENSIONS
5.1 IT Dimensions
Dimension
Direct Reports (#)
In-direct Reports (#)
Run budget (m€)
Project budget (m€)
Total
NA
NA
NA
NA
5.2 Customer dimensions
Dimension
Total
Revenue (m€)
NA
Volume (kT)
NA
Employees (#)
NA
Supported users (#)
NA
6. ORGANISATION
[specific to each department]
Signed: Post Holder........................................................................... Date: .....................................
Immediate Superior….......................................................................... Date: .....................................