YAŞAR UNIVERSITY
FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES
TOURISM AND HOTEL MANAGEMENT DEPARTMENT
COURSE SYLLABUS
Course
Code
Semester
THMN 108
2
Course Title
Front Office Management
Course Hour/Week
Theory
2
Practice
2
Yaşar Credit
ECTS
3
6
Course Type
1. Compulsory Courses
1.1. Programme Compulsory Courses
X
1.2. University Compulsory Courses (UFND)
1.3. YÖK (Higher Education Council) Compulsory Courses
2. Elective Courses
2.1. Program Elective Courses
2.2. University Elective Courses
3. Prerequisites Courses
3.1. Compulsory Prerequisites Courses
3.2. Elective Prerequisites Courses
Language of Instruction
Level of Course
English
Undergraduate (First Cycle)
(compulsory)
Special Pre-Conditions of the Course
(recommended)
Course Coordinator
Assist. Prof.Dr. Ferika Özer SARI
Mail: ferika.ozersari@yasar.edu.tr
Web: www.yasar.edu.tr
http://fozer.yasar.edu.tr
Course Instructor(s)
Course Assistant(s)/Tutor (s)
Mail:
Web:
Aim(s) of the Course
The aim of the course aims students to get knowledge and competence
about front office department and its organizational structure.
Learning Outcomes of the Course
1. The students will get detailed information about reservation, cashier
operations, occupancy calculation methods and check in and check out
operations.
2. They will be eligible to work in a front office department of a hotel and
carry out the necessary duties.
3. They will gain skills to run a “Hotel Management” computer program
naming Fidelio.
Course Content
In this course, reservation process, rate structures, hotel revenue cycle will
be examined in detail.
COURSE OUTLINE/SCHEDULE (Weekly)
Preliminary Preparation
Topics
Methodology and
Implementation
(theory,practice,
assignment etc)
1
Hotel Organization
Theory
2
Front Office Operations
Theory and practice
3
Reservations I
Theory and practice
4
Reservations II
Theory and practice
5
Registration and Rooming Procedures
Theory and practice
6
Registration and Rooming Procedures
Theory and practice
7
Front Office Responsibilities
Theory and practice
8
Midterm exam
Theory and practice
Week
9
Front Office Responsibilities
Theory and practice
10
Basic Communication Skills
Theory and practice
11
Front Office Accounting
Theory and practice
12
Check-out and account settlement
Theory and practice
13
The Front Office Audit
Theory and practice
14
Planning and Evaluating Operations
Theory and practice
Required Course Material (s) /Reading(s)/Text Book (s)
Recommended Course Material (s)/Reading(s)/Other
Managing Front Office Operations - M.L.. Kasavana and R.M.
Brooks
Check In, Check Out, Managing Hotel Operations - G.K.
Vallen and J.J. Vallen
ASSESSMENT
Semester Activities/ Studies
Mid- Term
NUMBER
WEIGHT in %
1
40
1
60
Attendance
Quiz
Assignment (s)
Project
Laboratory
Field Studies (Technical Visits)
Presentation/ Seminar
Practice (Laboratory, Virtual Court, Studio Studies etc.)
Other (Placement/Internship etc.)
TOTAL
100
Contribution of Semester Activities/Studies to the Final Grade
50
Contribution of Final Examination/Final Project/ Dissertation to the Final Grade
50
TOTAL
.
CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME OUTCOMES
100
Level of
Contribution (1lowest/ 5highest)
No Programme Outcomes
1
1
To explain the terminology, history, geography, definitions, nature, operations, theories and
concepts of hospitality, tourism marketing and management
2
To explain the patterns and characteristics of tourism supply and tourism demand and their
X
impacts on tourism destinations
3
To define full comprehension of the ways, motivations and trends in tourist decision making
X
processes and behavioral patterns at tourism destinations
4
To adopt and employ the ethical and innovative approaches associated with the application,
X
operation and development of the international tourism and travel industry
5
To demonstrate the skills sufficient methodological, technical, statistical and computing skills for
collecting, processing and interpreting data in international tourism and travel industry.
6
To interpret the approaches used for the development of tourism products and the sub segments
X
of tourism industry though concepts of policy and planning
2
3
4
5
X
X
To describe and evaluate the social, economic, environmental, political, cultural, legal, innovative,
7 sustainable and ethical influences and impacts on hospitality enterprises and alternative tourism X
products
8
To recognize and embrace the significance of life long learning and use the learning skills in
tourism and travel industry
9
To demonstrate the understanding of the domestic, international, intercultural and
X
entrepreneurial dimensions of tourism
X
To fully analyze the dynamics of global tourism market and the managerial relations between
10 tourism supply (the providers of tourism services) and the tourism demand (consumers of
tourism)
X
ECTS /STUDENT WORKLOAD
NUMBER
UNIT
HOUR
TOTAL
(WORKLOAD)
Course Teaching Hour (14 weeks* total course hours)
14
Week
4
56
Preliminary Preparation and finalizing of course notes,
further self- study
14
2
28
20
20
7
21
25
25
ACTIVITIES
Week
Assignment (s)
Number
Presentation/ Seminars
Number
Quiz and Preparation for the Quiz
Number
Mid- Term(s)
1
Project (s)
Number
Field Studies (Technical Visits, Investigate Visit etc.)
Number
Practice (Laboratory, Virtual Court, Studio Studies etc.)
3
Final Examination/ Final Project/ Dissertation and
Preparation
1
Other (Placement/Internship etc.)
Number
150
Total Workload/ 25
ETHICAL RULES WITH REGARD TO THE COURSE (IF AVAILABLE)
Number
Number
Total Workload
ECTS
Number
6
6
6
ASSESSMENT and EVALUATION METHODS:
Final Grades will be determined according to the Yaşar University Associate Degree, Bachelor Degree and Graduate
Degree Education and Examination Regulation
PREPARED BY
UPDATED BY
Ferika Özer SARI, 3.5.2013
APPROVED