BOH4M – Organizational Studies
HISTORICAL FOUNDATIONS OF MANAGEMENT
Name: ______________________________
Date: ________________________
APPLICATION:
(20 marks)
Decide which approach to management is being used in the following descriptions and
clearly explain WHY you feel that management approach is being used for the given
situation. Choose from the following approaches to management: (use each only once)
1. Mary Parker Follett,
2. Max Weber (Bureaucracy),
3. Chester Bernard (Organizations as “Systems” thinking),
4. Quantitative approach to management,
5. Frank and Lillian Gilbreth (Motion studies) and Taylor
6. Maslow’s Theory of Human Needs,
7. Theory Y, and Argyris (Adult Personality)
8. Theory X,
9. Hawthorne Effect (based on Hawthrone Studies),
10. Henri Fayol (Rules of Management)
a.
BMO Nesbitt Burns uses written guidelines to direct employee behavior and
written personal files are keep on each employee. Company rules apply to
everyone. No one receives preferential treatment. Workers are promoted based
on ability and performance.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
b.
Four Seasons Hotels and Resorts divides its business into separate departments
which are interrelated to meet a shared goal (the best luxury hotel chain in the
world). Each department must perform its tasks well and the managers must
direct the communications so all departments are in cooperation.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_____________________________________________________________________________
c.
At Executive Shred workers jobs are carefully designed to maintain productivity.
Workers know exactly how to process orders from start to finish, they have a time
frame to check their progress and break time is also standardized for them. The
employees know exactly how to shred each document from feeding position to the
placement of shredded items and exactly how long it should take.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
d.
ABY transport offers profit sharing to employees to encourage a feeling of
community.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
______________________________________________________________________________
e.
At KFC managers use formulas related to queuing theory to determine how
customers should flow through each outlet and avoid bottlenecks.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
f.
At Casino Niagara workers who are also students are eligible to receive help with
their tuition payments if they meet special requirements. In addition, workers that
have to commute a far distance from work may be eligible for transportation
rebates from the Casino.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_______________________________________________________________________________
g.
At Nortel Networks employees have a goal setting session where managers
encourage employees to set their own goals and share their action plan for
accomplishing them. Employees are also encouraged to ask for more job
responsibility.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_______________________________________________________________________________
h.
Mrs. Krug singles out certain people to be CEO’s for the semester’s
organizational behavior project. Each person clearly understands the expectations
related to the position and is identified to other class members as CEO’s for the
project.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_______________________________________________________________________________
i.
At ABC Transport inc. managers must constantly supervise employees and
frequently tell them what to do. Workers need constant supervision and direction
or else nothing will get done.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_______________________________________________________________________________
j.
JDS Enterprises uses rules of management that each manager follows. Executives
feel that management can be taught so they plan and direct every administrative
function and provide principles to guide managerial action. They feel that one
manager should be in charge of all activities that have the same performance
objective.
Management approach:
_______________________________________
Why? __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_______________________________________________________________________________