Backing up Outlook/Outlook Express
Windows xp, outlook 2003
Make sure show all files are selected
C:\documents and settings\username\local settings\application
data\microsoft\outlook\user name
File-import/export, next, choose personal folder file(PST) and click next. to back up
everything check include subfolders.
Transfering address book
file>import/export a file to a file>next> select comma separate value, click next, select
contacts>next browse to a destination folder click next and choose finish.
Backing up outlook Express (dbx)
Tools, options, Maintenance, store folder, copy the link, go to start and then run and paste
it click ok
This is where your email stuff is. you can save the folder then
for address book transfer, click on tools, then address book then click help, then about
address book, this will give you the location of the address book folder.
Backing Up email in Mozilla 1.7, Netscape 7.1 and thunderbird .7 in XP
C:\documents and settings\user name\application data then right click local folder then
properties and look for long file path shown in the local directory field.
Connection Issue:
*** modem status, link light or PC activities
*** Any Outage in the area
** Splitter at the wall? TV is working
firewall, gaming, p2p program may kick you out also
***Winipcfg or ipconfig
** Is Ping works?tracert?
** service pack 2 installed?
*** Power Cycling the modem or router
*4* Connection entries? Dialup and VPN is selected defaults?
***Recreating the account on CBS
***Reinstalling the adapter
** run xp network diagnostics (network connection) network troubleshooter, diagnose
network configuration and run automated network tests. set scanning option and make sure
everything are checked.
*** Changing the properties of the adapter.ie power managment and link speed
***Restore option for Me and XP
*** run inetwiz, msimn, winver,iexplore, sfc /scannow
*** Separarte socket for the power cable
***firewall/ norton internet security, zone alarm, Mcafee
*** changing the node (DU)
***use the proxy: proxy.shaw.ca, port 8080
*** browser by IP
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*** remove proxy and autodetect from the lan settings(bad gateway indication)
*** Obtain ip automatically (disable dns in xp, obtain dns automatically in win2000)
*** This device is working properly and enabled
*** Repair lan in XP, activities of the lan
*** Sis 900 adapter?
** Bad ethernet cable? use USB for motorola
** netsh int ip reset log.txt before service pack after service pack2 is netsh winsock reset
catalog and press ok
***127.0.0.1 ping network
*** added another ip and see
Email attachment
Pumpkin Tftp v 2.5
The program allow you to transfer large attachment
Msn Messenger
FTP
yahoo suitecase
www.yousendit.com
Up to 1 gigabyte
Send Up To 1GB Attachments
YouSendIt.com is a free service that will allow you to email files up to a gigabyte in size. All
you need to do is enter in the recipients email address and upload the file to
YouSendIt.com. Once complete it will send a message to the recipient stating a file is
waiting. The recipient can then follow the link in their email, and download the large file.
Outlook 2002
tools, options, mail setup, send/receive, edit, download complete item including attachment
Email Notes
We are looking for examples of a possible SMTP issue.
If you have a customer that can receive email properly, but cannot send, please do the
following:
1. Troubleshoot as normal (disable email scanning of AV, check firewall setting, client
settings, etc)
2. If this does not resolve the issue, try using the business outgoing mail server
(mail.shawcable.com) and see if it works, if it does then:
3. Create and FULLY document a Trouble Ticket (please note we cannot use your example
without a properly documented CSTT)
4. reply to this email with the following:
Customer account #:
Trouble Ticket Number:
Internet.abuse@sjrb.ca
mail-admins@sjrb.ca for /non delivery
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Email Problem
** Login to the webmail to see
** FQDN in the server settings
** Recreate the account in the email program
** Release/ renew ip to get a new subnet mask
** After reboot disable the firewall/antivirus program
** Is their IP pingable?
** SU for Verification purposes
------------------------------cx has a dial up? never dial a connection must be checked, to send email from shaw account,
outgoing mail server smtp must be shawmail or FQDN.
cx has a telus account: Incoming mail should be : pop3.telus.net but outgoing mail server is
shawmail or FQDN
___________________
To create email initiated by client:
Register at secure.shaw.ca (have your recent bill in front of you)
login to create.shaw.ca (have modem serial number and account number)
Login to manage.shaw.ca to : delete email, change password, manage junk mail, forward your
email, have auto reply and your web space
------------------------------Reply doesn't work? popup blocker is blocking it.
--------------------------------------------Q208814 all error code in Outlook Express from Microsoft.com
------------------Pod
IP
Current subnet
username
password
--------------slow email?
start>run> telnet shawmail.vc.shawcable.net 25
They should see something like this in a second or so,
220 pn2ml7so.prod.shaw.ca -- Server ESMTP (iPlanet Messaging Server 5.2 HotFix 1
.18 (built Jul 28 2003))
telnet shawmail.vc.shawcable.net 110 (for smtp retrieving mail)
www.dnsstuff.com to check valid email address
EXtracting Email Header/Email Delivery Problem
We have noticed that in the past customers have been commonly referred to
van.help@sjrb.ca to resolve email delivery issues from Technical Service and could be
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delayed when not providing all the necessary details. In order to facilitate a proper
escalation to TSR 2, we require Internet Headers from any failed/delayed messages, along
with the trouble ticket number, customer email username and password. Without this
information, there is a delay in us asking for it again and the issue is not immediately
resolved.
We have included a common response we give to our customers to show them how to extract
email headers from a variety of mail programs. Please try to walk a customer through the
extraction process, allowing the customer to send us relevant information that can be
immediately escalated through existing paths.
Extracting headers from email
Full email headers include information about an email and how it got to you. Most of the
information in an email header isn't displayed in the message itself. If you're not sure how
to extract email headers, the following are instructions for various email software
packages:
Outlook Express 4, 5 and 6
- Right mouse button click on the message
- Select "Properties"
- Click the "Details" tab
- Copy and paste window contents
Outlook
- Right mouse button click on the message
- Select "Options"
- Copy and paste the text in the Internet Headers window
Entourage
- Click on the message
- Select "Source" from the View menu
- Copy and paste
Netscape
Newer versions:
- Click on the "View" menu
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- Select "Page Source"
- Copy and paste contents
Older versions:
Click on the "View" menu
Select "Headers,"
Select "All."
Copy and paste contents
Eudora
- Open the message.
- Under the title bar are four options.
- The second from the left is a box which says "Blah, Blah, Blah."
- Click on that and all headers will be shown.
- Copy and paste contents
We appreciate you assistance in helping our E-Service team.
Internet is slow:
1- Go to internet options in control panel, under temporary internet files delete a) cookies
(click on delete cookies then click ok). b) delete files (click on delete on offline contents and
then click ok. C)Click on setting (beside delete files) and make sure the amount of disk
space is 30MB(Drag your mouse on the amount and type 30 on the keyboard) then click ok.
2- Delete History folder (right undernethe of Temp Intenet Files) and like yes when asked.
3- Go to connection tap (in internet option) and then click on LAN setting and make sure no
checkmarks for all 3 boxes (including automatically detect settings). So all boxes must be
cleared.
4- Click on Advacnced (in internet options) under browsing, remove the checkmark for "
Enable third party browser extension, require restart". Then go to security down below the
same screen and add a checkmark for " Empty temporary internet files folder when browser
is closed". Then click Apply and OK to make all these changes effective.
Hope this helps..if not give us to troubleshoot further. Thank you, Reza
IPconfig stuff
ipconfig /displaydns
ipconfig /flushdns
netdiag /q will display the potential problems
netstat /-a will display the ports
netsh diag gui will display the results of the network connection.
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Limited or not connectivity
run "netsh winsock reset catalog" from command prompt first
Re-installing TCP/IP in Windows XP
1. Open Device Manager.
2. On the View menu, click Show hidden devices.
3. Under Non-Plug and Play Drivers, uninstall TCP/IP Protocol Driver.
4. Reboot. XP should automatically re-install TCP/IP on reboot and should not ask for the
installation CD.
This seems to fix a number of problems, including the ARP cache cannot not be flushed
error when attempting to repair TCP/IP.
Comments:
[80% success rate with LAC repairs that fail instantly]
--------------------------------------------------also, try this:
netsh int ip reset reset.txt
netsh (then hit 'ENTER') type 'dump' you will see lots of listings there
ipconfig /flushdns
sfc /scannow
--------------------------------------------------Re-installing Win XP TCP/IP Revisited
Unlike other XP TCP/IP re-installation methods, this re-creates both the winsock and
winsock2 registry entries. It should correct the "operation was attempted on something
that is not a socket" error, among other winsock-related errors.
1. Start -> Run -> ncpa.cpl.
2. Right-click the connection in use and click Properties.
3. Click Install, click Protocol, then click Add.
4. Click Have Disk. In the Copy manufacturer's files from box browse to C:\windows\inf,
then click OK.
5. Select Internet Protocol (TCP/IP). Click OK.
6. When TCP/IP re-installation is complete you are returned to Connection Properties. Close
this window and restart Windows (if necessary).
kb884020
http://www.pchell.com/support/limitedconnectivity.shtml
Miscellenous Notes
-------------------------------Header in Outlook express:
Open the message, right-click the message, choose options
copy and paste from the " internet header" at the bottom
(microsoft internet email= file, properties, details tab)
( Netscape: view , header, all)
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(pagous= reader, show all hearder)
(Eudora= click blah blah botton over the message)
------------------------netsh int ip reset log.txt before service pack after service pack2 is netsh winsock reset
catalog and press ok
------------------------------SP2 support: 1-888-772-4357. support.microsoft.com- article id 884020
Limited or no connectivities
----------------------------www.oyah.net/isims.php
www.netfaqs.com
is simulation site
------------------------------Printer: \\obelix\vanST08T610
http://proxy:8080
proxy.vc.shawcable.net port 8080
winsock 2 www.spychecker.com
then click on top 25 downloads then winsock xp fix
1. DHCP client is not started
- Go to 'Run'
- Type in 'services.msc' and hit enter
- right click on 'DHCP Client' in the list
- If it gives you the option to 'start' click on that, if it is greyed out, and only has the
option to 'stop' leave it
2. There is a Winsock error
- Go to TSRNet
- Go to 'tip of the day' and click on the archive
- Go to 'March 2004'
- The first entry describes reinstalling the TCP/IP along with the Winsock2 client for
Win XP
3. TCP/IP settings are set to use a static IP rather than dynamic
Accessing Secure Web site is a problem?
regsvr32 softpub.dll
Outlook Express Address book import/export
Exporting Address Books or Business Cards
To export an address book or business card from Outlook Express to another e-mail
program, follow these steps in Outlook Express: 1. On the Tools menu, click Address Book.
2. On the File menu, point to Export, and then click Address Book or Business Card (vcard).
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3. If you are exporting an address book, click the address book you want to export, click
Export, and then proceed through the wizard. If you are exporting a business card, locate
and click the .vcf file you want to export, and then click Save.
Importing Address Books or Business Cards
To import an address book or business card from another e-mail program to Outlook
Express, follow these steps in Outlook Express:
1. On the Tools menu, click Address Book.
2. On the File menu, point to Import, and then click Address Book or Business Card (vcard).
3. If you are importing an address book, click the address book you want to import, and then
click Import. Depending on the type of address book you are importing, either locate and
click the address book file, and then click Open, or proceed through the wizard. If you are
importing a business card, locate and click the .vcf file you want to import, and then click
Save.
Ping Stuff
can't ping gateway?nic malfunction,router/gateway malfunction,cable is bad
Can't ping a remote host?adapter failure,firewall
Can't ping loopback 127.0.0.1? TCP?IP not installed properly
Can't ping the host but can ping the ip?DNS problem, see if you can ping dns
Can't ping ip address but you can ping loopback address, own ip address?
Clear out ARP cache: netsh interface ip delete arpcache
Ping ip but not url? winsock problem..
Ping drops? Noise on the modem or CPU is too busy(P2P software, Viruses, buggy programs
that don't release memory easy,) to paying attention to packet requests
Can you ping a site? if yes then you have a browser issue but dns is working (try puting url in
my computer address bar, create address bar from tools in system tray )
Cannot ping a site? security software issue, maybe VPN is interferring or winsock 2 problem
Internal IP address may start with:
10 or 169 or 192 or 172
The first 2 digits are network id and the rest are host id
Port stuff
total ports 65536
pop3=110
smtp=25
ftp anonymous=21
netbios=137
Imap server=143
snmp(simple network management protocal=161
file and print sharing=445
pcanywhere=5632
echo request=7
http web server=80
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www.insecure.org to scan ports with their nmap software
www.grc.com shield up program from Steve Gibson to scan your system
Registry cleaner
JV16 PowerTools from macefraft.com or download.com
Reinstalling TCP/IP in XP
Unlike other XP TCP/IP re-installation methods, this re-creates both the winsock and
winsock2 registry entries. It should correct the "operation was attempted on something
that is not a socket" error, among other winsock-related errors.
1. Start -> Run -> ncpa.cpl.
2. Right-click the connection in use and click Properties.
3. Click Install, click Protocol, then click Add.
4. Click Have Disk. In the Copy manufacturer's files from box browse to C:\windows\inf,
then click OK.
5. Select Internet Protocol (TCP/IP). Click OK.
6. When TCP/IP re-installation is complete you are returned to Connection Properties. Close
this window and restart Windows (if necessary).
Secure sites
Hey Gang,
We just wanted to send a quick reminder out, when a customer calls in and is unable to get
to a secure site or is protected by an internal VPN, please try the following steps:
Internet Explorer
Tools
Internet Options
Connections
LAN Settings
Enable Proxy Server
Address: proxy.vc.shawcable.net
Port: 8080
service pack 2 impacts
Programs that May Not Work in XP SP2
Microsoft has published a list of programs that may not function properly after Windows
XP Service Pack 2 is installed. kb 884130
limited or no connectivities link
http://www.pchell.com/support/limitedconnectivity.shtml
http://support.microsoft.com/kb/884020
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Speed Issue
1-Number of the people accessig the site
2-Network traffic
3-Time of the day
4-server type of the site
5-performance of your PC
Modem level check
How is the speed of PC and overall the performance of it?
HIGH downstream or upstream errors See the monthly report in modem tools ]
This is causing High packet loss and Slow Internet
**Deleting cookies
**Deleting temp internet files
**Setting of temp internet files to 30MB
**Removing Kazaa, Morpheus, Bit Torrent,Limewire or any other P2P networking
**Removing viruses, spyware and popups from the system
**Norton internet security? Zone Alarm or other firewall
** can you test by bypassing the router
**Browser version
**Fine-tune the lan
*** link speed to 100 or 10.5
**Ping value, dropped packets? noise on the modem or nic problem
** Send and receive level (packets) on the Local area connection (XP)
**task Manager, network must be zero
**Remove the third party browser extension from the advance browser settings
**Look into msconfig folder (http://windowsstartup.com/wso/search.php)
*** www.winpatrol.com
**Latest driver from the manufacture of the nic card/remove and reinstall
**for Docsis MRTG gragh
www.bandwidthplace.com and do a test (click on visit the speed test website)(choose cable
and click start)(select a region, canada middle option and then BC)
TCP Optimizer
http://www.speedguide.net/downloads.php
** upstream error in docsis in the last month, what's the upstream and downstream Kb
after a second or two?
What is the incorrectable errors compared to the total code words
**Quality of service
**card # and amount of people on the card
virus
shutdown -a
online scan virus
http://housecall.trendmicro.com/
www.symantec.com/securitycheck/
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http://support.f-secure.com/enu/home/ols.shtml
Web_Space
WA then Qw and make sure the account is enable
support.shaw.ca then webpage help, uploading files section
takes 30 min after enabling webspace
There have been a few complaints from clients saying they are unable to publish using the
url publish.shaw.ca. Currently IOC has requested examples in order to help us troubleshoot
if this is a real issue. Please gather and forward the following information to your local Tsr2
rep.
Webspace (username):
Password:
Full url of publish site:
To test please try walking the client on the phone through the following steps:
1.) Have them open a dos window (start > run > cmd or command)
2.)Get the client to type in ftp publish.shaw.ca at the prompt and hit enter
3.) Have the client type in their username, enter, then password, enter
4.) Lastly have them type in dir
Are they able to see a directory listing of their files?
Please forward this information to your local Tsr2. **Important** advise the client not to
remove or alter any files through the dos connection as they will have to uninstall and
reinstall front page extensions which takes a day.
Winsock in XP
Reset your TCP/IP stack by downloading and running www.spychecker.com a Visual Basic
program designed to fix corrupted TCP/IP issues, host file problems and a variety of other
connectivity issues.
XP SP2 Ipconfig Error
Win XP users with SP2 installed may receive the following error when they run ipconfig: "An
error has occurred while repairing the interface Local Area Connection. The requested
service provider cannot be loaded or initialized." This problem is caused by Winsock2
corruption. Winsock2 repair information is available at
http://support.microsoft.com/?id=811259.
Reset the netshell catalog
netsh winsock reset catalog and ok
KB 884020
winsock on 98 and xp and TCP/IP reinstall
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on 98
Can release/renew an IP fine, can ping IPs and (in most cases) domain names, but cannot
browse the internet. Assuming that you have tried replacing the tcp/ip stack and
reinstalling the NIC, try the Winsock 2 fix.
Resolution: The Winsock2 Key in the Registry Is Damaged:
Uninstall Dial-Up Networking. This is done through the "Windows Setup" tab of the
"Add/Remove Programs" applet in the Windows Control Panel
Using Regedit, remove the following key:
HKEY_Local_Machine\System\CurrentControlSet\Services\Winsock2 by right-clicking on
it and delete.
After removing the key, reinstall Dial-Up Networking.
Windows should ask to Restart.
---------Re-installing TCP/IP on Windows XP: A number of Windows XP TCP/IP re-install procedures
have been suggested, but currently this is the only known method that will repair all TCP/IP
components, including the winsock2 registry entry.
Resolution: Start -> Run -> regedit
Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\
Delete Winsock and Winsock2 folders.
Reboot machine.
Start -> Run -> ncpa.cpl
Right-click the Local Area Connection [X] in use and click Properties .
Click Install , click Protocol , click Add , then click Have Disk .
In the Copy manufacturer's files from box type or browse to C:\windows\inf , (where
windows = %SystemRoot%) then click OK .
Select Internet Protocol (TCP/IP) . Click OK .
When TCP/IP reinstallation is complete you are returned to Connection Properties. Close
this window and restart Windows (if necessary).
This will resolve "operation was attempted on something that is not a socket" error, as well
as various other Winsock errors.
Other XP TCP/IP re-install methods include: Other XP TCP/IP re-install methods include:
"netsh int ip reset log.txt"
Device Manager> View> Show Hidden Devices> Non-Plug and Play Drivers> TCP/IP Protocol
Driver> right click Uninstall> Reboot, then reinstall.
However, as mentioned, these other methods do not fix XP Winsock problems.
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