RAYMOND POIRIER: PMP,MBB,CSSBB,CSCP,CBAP
(pending)
Raymond R. Poirier
31068 Silverdale Drive, Novi Michigan 48377
(734) 516-2251 (m)
SUMMARY:
PROFESSIONAL
EXPERIENCE:
03/12 to 02/13
PMP certified Sr. Project Manager and Business Analyst with over (20) twenty years of consulting
experience in numerous industries. Defined, developed and implemented multiple ERP systems
including but not limited to SAP and Oracle and various modules of those solutions. Served as the
Program Manager in a wide variety of IT leadership roles for the US Government, a
telecommunications company, a aerospace company, a software development company, a technical
services provider and numerous manufacturing companies. Extensive physical product development,
manufacturing engineering and supply chain domain experience and supplemented by numerous
professional certifications in these domain experience areas.
Lean Transformations LLC-Contract Service Firm
Assigned to HCL/Consumers Energy/TechEdge/Netcom Learning/Ulta Beauty
Senior Program Manager and Portfolio Lead

Managed staff of over fifty (50) people located locally and off shore in Nadia India to support
SAP and Non SAP Applications. Managed staff of over fifty (50) people located locally and off
shore in Nadia India to support SAP and Non SAP Applications.

Managed
SAP
ECC
Modules
and
related
technologies
including
FICA/FICO/Billing/DM/IDE/PWB/E-services/ Net Weaver Portals, SD/Front Office/ MM, CRM 5
to CRM 7 PS, PP, MM and SAP HR modules.

Responsible for all XI/PI interfaces, Biz Talk 9.0 EDI data transfers and manipulations and
managed file transfers and Redwood batch job scheduling application.

Worked with staff responsible for daily monitoring of multiple applications and batch run
activities, batch run failure resolution, daily Incident Management, Minor and Operational
Enhancement activities with the various SAP Modules and related technologies using HPSM
and HPQC and Clarity project management tools.

Supported applications under strict ITIL standards SLA for all incident, change, problem and
request for change enhancement activities. Managed over sixteen (16) ABAP developers
located both locally and offshore to support day to day support and enhancement activities.

Coordinated cross functional Portfolio and support coordination with Portfolio leaders and teams
supporting other SAP Core applications, Hardware Infrastructure, BI/BW, Share Service
including all Basis Teams and Non SAP Applications responsible for include call center Genesys
IVR call management and routing systems, MV-90,CE in house .net based, CMR application,
ISIS file printing application, ASP, BOS, Envision, PMX ,FMRS, Hyperion, Points Plus and CSR
applications.

Responsible for the knowledge transfer of multiple applications and new applications for
deployment of Smart Grid technologies including Itron MDM, Itron TMS, BIT Stew and Corvix
applications.

Developed and presented SAP Technical Awareness, Soft Skills and Program Management
Methodology and SDLC templates for Ray-Connect International SAP 6.0 ECC deployment for
their North America Manufacturing operations.

Facilitated and lead numerous JAD sessions to collect customer requirements for Enhancement
activities at Consumers Energy

Experienced in generating IT application and architecture full life cycle project artifacts such as:
business benefit analysis, ROI analysis, high level project estimates, project kick-off and charter
documents, RACI Matrix’s, project schedules, project risk assessments, product or process
specifications and standards documents, SOW creation, RFP creation, SLA creation, change
management activities

IT PM activities included creation of technical and functional blue printing documents , business
functional requirement documents, business or application enhancement documents, application
conversion documents, application interface documents, application form requirement
documents, application interface requirement documents, application data migration requirement
documents, application data archiving requirement documents, application reporting and metric
Raymond Poirier
Page 2 of 5



11/11 to 03/12
09/10 to 11/11
reporting requirement documents, application data mapping diagrams, infrastructure
architectural diagrams and impact analysis .
Develop training material and taught courses for obtaining PMP certification for Netcom
Learning.
Served as a troubleshooting Program Manager to get SAP POS enhancement projects on track
for Ulta Beauty to implement upgrades to their SAP-Traversity POS solution from V9.5 to V10.2
and to add application enhancements for Return Authorization and Transnet real time
messaging and file transfer capabilities to their sales processing activities.
Provided end to end PMO Methodology, set-up a PMO office and provided project management
process, IT Project Management deliverable templates/tools to Ulta Beauty to manage current
and future IT and SAP application enhancement projects.
Autodesk Inc.
PLM Product Manager

Served as internal consultant to Web-SQL-Java based platform software development team to
define requirements for the development of their new Autodesk 360 PDM-PLM Solution for multi
industry use for advanced BOM and Configuration Management capabilities, Program, Portfolio
and Project Management capabilities, Compliance Management system capabilities, Quality
Management System capabilities and Vendor and Supplier Management capabilities.

Identified, innovated, documented, developed use cases to justify product capabilities
improvements suggested to improve the platform functionality for both administrators and end
user experiences.

Developed a wide arrangement of End User Applications using the Autodesk PLM 360 platform
technology for areas of expertise that included solutions for New Product Development
Processes, ISO-9001/9001, AS-9100/3, ISO- TS-16949, APQP-PPAP, TQM, Lean Six Sigma,
Packaging and Material Management, Transportation Management, Material Flow and Supply
Chain Partner Assessments.

Defined requirements for software development included the application to be CMII complaint
for Change Management tools and processes, Quality reporting and tracking processes such as
CAPA, RMG, Warranty Management, Warehouse Management, and some International
Environmental Compliance directives, ROHS, REACH, WEEE and Export Control Regulations
such as ITAR, EAR for Intellectual Property Protection.

Coordinated Internal Platform integration efforts for data sharing and interoperability between
various Autodesk products including Autodesk Inventor, Autodesk Vault, Autodesk Buzz Saw
and Autodesk PLM-360 in preparation for the product launch.

Served on team to define requirements of for third party Middleware Software providers such as
the IBM Cast Iron and IBM Web-sphere products to establish an expert team of third party
application integrators to generate integration data links between ERP solutions such as SAP,
Oracle, Infor, Microsoft Dynamics, etc. with the Autodesk PLM 360 platform.

Participated in performing PLM competitor analysis for like PLM products such as Arena, Enovia,
Team Center and Wind-chill.

Facilitated and lead numerous JAD sessions to PLM system functionality requirements for
Enhancement

Lean Transformations LLC-Contract Service Firm
Assigned to Kelly Services-Yazaki-Army PEO-Bombardier Aerospace
IT Business Process Analyst and MBB Consultant

Functioned as IT Business and Process Consultant for Kelly Services to define, process map
and provide innovated manual and automated solution upgrades and process improvements to
launch their Enterprise Wide 2012 Annual Price Increase Process across there HQ and 2000
Branch Offices. Project launched successfully and expected to deliver over $20M of additional
net profit to Kelly Services Americans business operations.

Served as Business Analyst to manage and finalize technical requirements for (4) application
developers for developing and solidifying requirements for the Internally developed Yazaki PLM,
.net application and SQL database application legacy system integration project. Deploy IBM
Rational IT System Implementation Program Management process and Agile SDLC and
Waterfall methods for software development effort

Served as Project Management Leader for Bombardier Aerospace for the deployment of Supply
Chain Partner and Aircraft Final Assembly Line Advance Quality Planning Deployment for the
new C-Series single aisle aircraft.
Raymond Poirier
Page 3 of 5




10/07 to 09/10
Trained, coached and mentored (10) Bombardier personnel in Bombardier in understanding
current business processes for improvement, product design processes, validation and
verification processes and quality system.
Developed requirements for establishment and launching of BA Manufacturing Execution
System (MES) for their aircraft Final Assembly Line (FAL).
Facilitated and lead numerous JAD sessions to collect customer requirements for application
development activities at Yazaki
AQP deployment includes coaching and mentoring of BA staff in performing organizational cross
functional workshops for developing Business Process Flow Analysis, Design and Process
FMEA and Control Plans Program Manager for In House Software development activity for PLM
system integration and application enhancements. Project includes MDM development, data
migration, database attribute definition, business process mapping, business rules
establishment.
Jacobs Technology Inc.
CIO/CTO Office US Army
Lean Six Sigma Practice Director/System Engineer Enterprise Architecture

Served as Project Management Leader for US (AMC)Army Material Command HQ to deploy an
enterprise wide Product Lifecycle Management (PLM) configuration/program data management
and change management control solution and its integration to a SAP ECC 6.0 ERP core
solution. Project included defining requirements to consolidate numerous disparage legacy
business management applications within the SAP sub module tool set.

Facilitated and lead numerous JAD sessions to collect customer requirements for application
development activities at from the (35) Disparaged IT Systems that PLM was affected as part of
the solution development

Coordinated numerous SDLC development projects using wide arrangements of deployment
models such as PM Bok, IBM Rational, Agile/Scrum, Waterfall and Spiral methods.

Acted as core team member to deploy enterprise wide Business Intelligence (BI/BO) solution for
senior leadership performance dashboards for (AMC) of the US Army. Task include integration
of data sources, implementation of a data services layer with a SOA middle ware architecture
and unified communications, using ETI-ETL automated processes using IBM Infosphere
products for numerous disparaged IT system/databases to provide dashboards for operational
performance and readiness across numerous sub organizations of the enterprise.

Supported the development of Enterprise Architecture and system integration deployment plan
which included data sources layers, data services layer, date integration layer/web services
layer, with EDW and presentation layer for reporting all Army Material Command business
operation functions metrics in dashboards.

Acted as Project Leader in deploying helping numerous governance models that were
dependant on the functional business activity to help various government organizations become
certified in achieving CMMI-L1-L5, ITIL ISO-27000 Level certification. Key support and
coordination of project resourcing and activities across various DOD departments and functional
areas in engineering and logistics information data management and mapping, configuration
management and legacy business process integration for SAP ECC 6.0 solution to support the
Army Logistics Modernization Program (LMP).

Developed (MBD) Model Based Definition, Data Attributes, Data Model and Data Mapping for
various engineering and logistical functions to support the use of various 3D CAD Modeling
system, including Pro-E, UG, Catia V4-5, Solid works for use in both Share-point Enterprise
Content Management and Wind-chill PTC and SAP PLM change management and product data
management solution. Responsibilities included Program Management and generation of all IT
project management artifacts for the initiating, planning, blueprinting, realization, Quality
Assurance, Go Live and Final Project Support ad Close-up activities.

Served as enterprise MRAP-MATV FOV Configuration and Program Data Manager for PLM
integration into SAP ECC 6.0-LMP core and sub module system integration with various legacy
transactional and business/product design/product configuration management, fielding
deployment and spare part sustainment applications and databases.

Held enterprise data and configuration/data management coordination responsibilities including
control and management of various Military vehicle product engineering technical data
packages, software data packages, contractor DID CDRL data deliverables and contract
surveillance compliance for five (5) major DOD contractors.

Wrote and developed Contractual (SOW) Statement of Work Language to obtain proper data
from the defense contractors and to ensure all data deliverables and usage was in compliance to
FAR, DFAR and ITAR, CDRL, Military Standards, Data Item Descriptions (DID), and Mil
Raymond Poirier
Page 4 of 5
Specification-Handbook and performance specification requirements for data acquisition of
various types of DOD contracts including IDIQ, STS, CLS and CR contracts.
05/06 to 10/07
Booz Allen Hamilton
Associate/Business Process Improvement Analyst/Program Manager

Lean Sensei and Master Black Belt consultant to C-Level and Plant operational leaders of (18)
Airbus engineering and manufacturing facilities performing organization Business Process
Improvement and re-engineering assessments throughout Europe for the enterprise
redeployment of their LSS initiatives. Airbus effort included generation of location by location
LSS cost saving opportunities, LSS deployment roadmaps, establishment of enterprise LSS best
practice database and re-development of common comprehensive Lean and Six Sigma process
improvement and training program across the entire corporation. Component plants included
front and rear fuselage mfg, Aircraft interior mfg, wing mfg, cockpit mfg and tail mfg, landing gear
mfg an d electronic cabin control mfg operations.

Served in a SAP R3V4 troubleshooting capacity during plant assessments to resolve various
business enterprise solution to physical interfaces issues with internal/external supply chain
partners, functional support manual transactional business processes areas to overcome system
wide configuration management and system inter-connectivity functionality problems.

Worked as Program Manager to establish Full Lifecycle business enterprise system
requirements and deployment strategy that included system wide, requirement specification
generation, release for quotation packages, and assessment of SAP-Oracle technical proposals
and purchase for the deployment of SAP ECC 6.0 or Oracle 11i based ERP Business Enterprise
Solutions with over twenty (20) core/sub modules for Telecommunications Company in Saudi
Arabia.

Facilitated and lead numerous JAD sessions to collect customer requirements for Core and sub
module requirements for ERP application at Saudi Telecom

Acted as Project Leader in establishing numerous governance models for Saudi Telecom joint
venture to help them achieve CMMI-L1-L5, ITIL v3 certifications.

Telecommunications integration included the consolidation of nine retail joint venture partners
and business processes into a single consolidated SOA environment for fixed line and mobile
telecommunication services organization managed by a single ERP Business Enterprise
Solution.

Joint venture company consolidated included the Program Management and business
enterprise cut-over solution and IT infrastructure to support over 900 combined retail outlets,
thirty (30) distribution centers, 35,000 POS locations and 3000 employees with $4B USD/Year
revenues for a cash based business model.

Established internal (PMO) Program Management Office and its reporting infrastructure and
tools for Citigroup Financial Services that managed international and domestic Information
Technology Data Centers, Network Architectures and Software Development and Deployment
activities for the Organization

Facilitated the development and implementation of Performance Based Logistic PBL contracting
methods, analysis tools and processes flows for TACOM acquisition and contracting center.
04/03 to 04/06
Lean Transformation LLC Contract Service Firm
Assigned to multiple clients including Visteon/Daimler Chrysler
Consultant

Worked as Program Manager to define project scopes, organizational structure, business
processes, operational environment and business practices using physical or transactional
business process improvement capabilities.

Created WBS work plans, cost estimates and resource allocations for the establishment of new
facilities, manufacturing process, business network IT operating systems infrastructures,
manufacturing /logistical support processes to launch new business manufacturing operations in
Hermosillo and Toluca, Mexico, Windsor, Canada, St Louis, Missouri.

HBPO task included business case development, cost estimating and business capture of over
$200M USD of new business. HBPO project included integration of new facilities in US, Canada
and Mexico with existing SAP-R3 ECC 5.0 FM, MM, SCM, HCM, QM, WM sub modules system
infrastructure based out of Germany. Project included the coordination of ABAP and BAPI
customization of SAP ERP integration effort to support a business model that required (JIS)
“Just in Sequence” manufacturing processes procurement forecast and order management
capabilities including warehouse management SCM tools for these JIT/JIS approaches. HBPO
responsibilities included the specification, purchase or lease of new manufacturing facilities and
manufacturing/ logistical/test and IT hardware and software support equipment and processes.
Raymond Poirier
Page 5 of 5





Served as Consultant to Ingersoll Rand-Bobcat to resolve operational part shortage and internal
fabricated parts over/under stock issues due to a problem implementation of enterprise wide
Oracle 11i ERP MM and WM Modules. Improvements included new use of plant floor hand held
POS part tracking and labeling devices in the physical operation as well as establishment of predefined in-bound material receiving windows, warehouse inventory staging practices, new part
storage identification methods and reduced inbound product inspections.
Consultant to Daimler Chrysler Warren Truck Assembly plant to perform plant wide
manufacturing process optimization and process/part communization opportunity assessments
to find synergies between the 2006-2007 Dodge Ram, Dodge Dakota pick-up trucks and new
2009 Dodge Ram Light Duty Pick-up truck that resulting in over 350 opportunities for use of
common parts, improved data management and configuration management support processes.
Consultant to various small and medium size businesses in numerous manufacturing industries
to teach, educate and deploy Lean Six Sigma and business process improvement principles,
practices and methods for the Michigan Manufacturing Technology Center in support of State of
Michigan funded small business grants and financial incentives to improve the State of Michigan
overall manufacturing competiveness.
Consultant to “General Motors Power Train Division for the deployment of the GMS General
Motors Lean Manufacturing System for the launch of a highly manually assembled, low volume,
turbo charged engine assembly manufacturing line to build Cadillac CTS LS-7 V8 engine and
Corvette LC-3 500 HP turbo charged engines.
Contract employee to apply lean six sigma principles to Visteon/ACH Monroe chassis drive shaft
manufacturing operations supporting the Ford F-150 program. Implemented process
development-modification, tool set up and quality inspection modifications that reduced scrap by
20% reduced change over time by 30% and improved part productivity by 15% within a two (2)
month period.
06/01 to 04/03
Owens Corning Automotive
Senior Engineer/Program Manager
07/00 to 05/01
MSX International/G-Tech Services/Ford Motor Company
Product Development Engineer
10/07 to 12/11
Davenport University (Online/In-Seat)
Program Management/Information Technology/Information Assurance
10/09 to 12/12
ITT Technical Institute (Online/In-Seat)
Program Management/Information Technology/ Information Assurance
EDUCATION:
University of Phoenix
MBA, Technology Management
Siena Heights University
BS, Electro-Mechanical Robotic Technologies, Robotics/Fluid Power
CERTIFICATION:
Certified Master Black Belt MBB (BAH-MMTC) and Certified Six Sigma Black Belt SSBB (ASQ)
Certified Program Management Professional PMP (PMI)
Certified Requirements Analysis Expert (IIBA pending) (Brain bench)
Certified Lean Expert CLE (BAH/MMTC, Other)
Certified Supply Chain Professional CSCP (APICS)
Certified Information Insurance Professional CIAPT (NSRB)
Certified Configuration Management and PLM Specialist (DOD)
Certified System Engineer (DOD)
Certified Logistics, Acquisition, Contracting (DOD)
Certified Distance Learning Blackboard V-9 Instructor (Davenport University)
Certified Distance Learning Instructor (Questa) ITT Technical Institute
Over (20) Additional Certifications available upon request in Environmental, Health, Safety and
Technical and Supply chain and Logistical support areas
COMPUTER SKILLS
MS Word, Excel PowerPoint, Access, Project, Visio
Mindjet, SQL Queries, Functional Knowledge of Various SAP and Oracle Core and Sub Modules