INFO 630 Reading Materials

ISYS 205 Reading Materials
Most of the following reading materials can be downloaded in one big zipped file from the course web site. The zipped file can be opened with almost
any compression utility (WinZip, Pkzip, etc.) Reading materials not in that file will be handed out in class. File names start with the week in which
that document is first used, and are based on the article title.
Most articles are in Word (*.doc), or Adobe PDF format (get Adobe Acrobat Reader from
All readings are required.
Drucker, P.F. 'The Next Information
Revolution', Forbes Magazine, 8/24/98
Gasson, Susan, “Aligning Information
Systems Strategy With Business Strategy”
Cross, J., et al, “Transformation of the IT
Function at British Petroleum,” SIM 1996
Star Video case study
HBS Case Study: Knowledge Sharing at
Buckman Laboratories
Rumizen, M. 'How Knowledge
Management Started A Chain Reaction At
Buckman Laboratories’
Eckhouse, J., 'Get Creative with
Knowledge Sharing ', Information Week,
February 8, 1999
Norris, J. 'Staying Ahead Of The EBusiness Curve,’ DM Review, April 2000
Shaw, Michael, “Building an E-Business
from Enterprise Systems,” Information
Systems Frontiers 2:1, 7±17, 2000
Conley, W., et al, “Building an e-Business
at FedEx Corporation,” SIM2000
Bloch, M., “The Impact of Electronic
Commerce on the Travel Industry,” UC
Berkeley web site.
Discusses why we need to focus on Information Resource Management and how we
should do this in organizations.
Supplement to the lecture notes.
Used for in-class discussion
Describes how a new information system changed the roles of some employees and
ultimately contributed to increased efficiency in the organization.
As John Eckhouse says, " In today's culture, businesses must rebuild their processes to
take advantage of their knowledge base". This case examines the issues associated with
planning to integrate information systems to share information and knowledge across the
company. and introduces the concept of the information supply chain.
4* Davenport, T. (1998). “Putting the
enterprise into the enterprise system.”
Harvard Business Review, 76(4), 121-131.
4* Deutsch, C. (1998). “Software that can
make a grown company cry.” New York
Times, November 8, section 3, page 1.
4* Johnson, D. (1994). “Computer ethics.”
Chapter 3
“Business reengineering at a large
government agency”
Gasson, Susan, “Business Process
Paper, D., “A Comprehensive Process
Improvement Methodology: Experiences
at Caterpillar's Mossville Engine Center
Moody, J., “The Training Challenge:
Installing a POS for Improved Reporting
and Customer Satisfaction”
“Mismanaging a Technology Project: The
Case of ABC Inc.”
“The Clinical Information System: A Case
of Misleading Design Decisions”
Explains concepts of Enterprise Resource Planning and presents examples of successful
and unsuccessful implementations of enterprise systems.
Explains concepts of Enterprise Resource Planning and presents examples of successful
and unsuccessful implementations of enterprise systems.
Introduces the concept of professional ethics and presents several scenarios of ethical
dilemmas for information systems professionals.
Describes the analysis and redesign of existing processes, procedures, and workflows at
one organization and demonstrates the problems of this type of initiative.
Supplement to the lecture notes.
Provides instruction in working with outside vendors and highlights the importance of
training in the systems implementation process.
Focuses on the requirements analysis phase of information systems development and
presents stakeholder analysis as an alternative to the traditional approach used in this
Garrity, E., & Sanders, G. (1998).
Chapter 1 presents definitions and examples of information systems success and failure.
Information systems success measurement. Chapter 9 presents “five small secrets” to information systems success.
Chapter 1 and Chapter 9
* these will be distributed in handouts, and do not appear in the zipped file of reading materials.
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