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Interpersonal communication helps us in -
1.
A
understanding each other
B
back-biting
C
increasing conflicts
D
none
What is the name of our land line prepaid service ?
2.
A
CLPP
B
CLCP
C
FLPP
D
none
What is NGN ?
3.
A
it is near geographical network
B
it is network generated noise
C
it is a technology to implement 2G
D
it is next generation network
MPLS technology can give leased line in the range of
4.
A
64 Kbps to 155 Mbps
B
only 64 Kbps
C
only 2 mbps
D
none of above
Customers willingness to pay for product, depends on
5.
A
best suitable plan
B
value for money
C
free trial periods
D
above all
Service access code for UAN (long distance service is
6.
A
Hyderabad
B
Bangalore
C
Kolkotta
D
Lucknow
Which type of ISDN interface is primarily for Business use
7.
A
BRI
B
PRI
C
2B+D
D
none
Roaming facility means
8.
A
getting service in other LSA
B
getting service in own LSA
C
both
D
none
What are the traits of a supportive climate
9.
A
spontaneity
B
equality
C
problem orientation
D
all
Opening your mind and heart & expressions to new possibilities,
alternatives & options is called
10.
A
synergistic communication
B
ineffective communication
C
proper communication
D
none
In `Fast action in execution of work` which of the following word is false
11.
A
speed
B
time bound
C
trust
D
delay
There will be two soft switches in NGN, one at New Delhi & other at
12.
A
cochin
B
Calcutta
C
Mumbai
D
Chennai
The real key to influence others is :-
13.
A
your actual conduct
B
your acting skills
C
your listening skills
D
none
In WLL CDMA the maximum coverage in urban area is upto
14.
A
25 Kms
B
10 Kms
C
5 Kms
D
15 Kms
We engage in inter-personal communication to-
15.
A
gain knowledge
B
fight with customer
C
gossips about others
D
none of the above
Is voice mail service possible under WLL-Mobile system
16.
A
yes
B
no
C
sometimes
D
none
What are the technologies used in BSNL for providing WLL services
17.
A
CDMA
B
Cordect
C
both
D
none
Which of the following is not a method to increase revenue ?
18.
A
provide connection in rural area
B
giving poor service
C
giving additional facilities
D
none
The maximum character length of any SMS is
19.
A
160 characters
B
90 characters
C
70 characters
D
none
What are the types of differences one has among people
20.
A
mental
B
emotional
C
psychological
D
all
WLL CDMA supports the data speed more than
21.
A
20 Kbps
B
24 kbs
C
28 Kbps
D
10 Kbps
Which of the following is not a characteristic of services ?
22.
A
intangibility
B
separability
C
Heterogeneity
D
perishability
We should treat customer as a -
23.
A
real boss
B
least important person
C
enemy
D
none
How many bills will a customer get for increase in number of services in
NGN platform?
24.
A
the bill will depend upon the number of services per customer
B
the bill will be generated by the customer as per customer`s requirement
C
a single bill which will be generated by centralised billing server
D
centralized billing server will generate multiple bill with respect to services.
Minimum speed guaranteed in broadband is
25.
A
64Kbps
B
128 Kbps
C
256 Kbps
D
512 Kbps
WLL mobile network provides
26.
A
limited mobility to subscriber
B
total mobility to subscriber
C
no mobility to subscriber
D
none
The utility of authentication centre in mobile network is
27.
A
to controlling the network
B
to provide security
C
both
D
none
MPLS technology is being widely adopted by service providers worldwide
to
28.
A
implement VPNs to connect geographically separated customer sites
B
implement point to point leased line
C
implement dial-up VPN
D
all of the above
How to retain the customer? Choose the false sentence from the
following.
29.
A
help your customers to make more money with your products
B
help your customers to reduce costs with your products
C
help your customers to save time with your products
D
help your customer to make loss with your products
The main function of base station controller is
30.
A
to control a group of BTS
B
to control group of handsets
C
both of the above
D
none
In NGN the customer is free to use any terminal to get the service using
31.
A
closed-interface
B
operated-interface
C
diverted-interface
D
open-interface
What shall be the method of identification of customer in NGN for giving
multiple services ?
32.
A
multiple username & password depending on type of services
B
two username & password will be sufficient to authenticate all the services
C
single username & password will be sufficient to authenticate all the services
D
none of the above
In ISDN how many terminals can be connected to one S/T interface
33.
A
34.
2
B
4
C
8
D
12
Choose the correct sentence from the following
A
customers are everywhere
B
customers are everyone
C
customers will come any time
D
all the above
Choose the negative response of your communication to customer from
the following
35.
A
I can
B
you can
C
I will
D
I cannot
______________ is the most important skill in life :-
36.
A
communication
B
fighting
C
silence
D
none
Calling line identification presentation means
37.
A
display of calling party number
B
display of called party number
C
display of BTS number
D
none
Choose the false sentence
38.
A
listen to your customer
B
accept customer`s suggestion
C
admit your mistakes
D
none of above
BSNL is providing broadband using __________________ technology ?
39.
A
ADSL using copper cable
B
Cable network
C
fibre network
D
none
ADSL stands for _________________
40.
A
asymmetric digital subscriber line
B
asymptotic data subscriber loop
C
asynchronous digital subscriber line
D
none
Centralised resources like announcements is provided by
41.
A
IP
B
SSP
C
SCP
D
SMP
A major advantage of CDMA WLL system is
42.
A
reuse of frequency
B
large bandwidth
C
better quality
D
none
Communicating with large base of customer is :-
43.
A
easy task
B
not possible
C
gigantic task
D
none
BSNL is providing the triple play services which includes
44.
A
voice, data & video
B
voice , data & speech
C
data & video
D
none
Why do customers quit ? Choose the correct answer
45.
A
because of competition
B
because of product dissatisfaction about our services & improve there upon
C
about services we offer to customers
D
because of indifferent attitude of employees towards customers
B Channel speed in BRI is
46.
A
64 Kbps
B
16 Kbps
C
32 Kbps
D
384 Kbps
At customer premises the equipment
contains_______________&_____________in broadband
47.
A
ADSL Modem & splitter
B
leased line modem & splitter
C
both
D
none
Choose the correct sentence
48.
A
marketing is simply go & sell the product
B
find the need and fill it
C
to sit one place and sell the product
D
above all
Which of the following is lowest level of communication
49.
A
low trust
B
high trust
C
respectful
D
none
Which of the following statements is false ?
50.
A
conflict is a part of most interpersonal relationships
B
conflict is an expressed struggle between different inter-dependent parties.
C
there is no place for conflict in interpersonal communication
D
both a & b