WLL CDMA supports the data speed more than
1.
A
20 Kbps
B
24 kbs
C
28 Kbps
D
10 Kbps
We should treat customer as a -
2.
A
real boss
B
least important person
C
enemy
D
none
Mass calling SCP is located at
3.
A
Hyderabad
B
Bangalore
C
Kolkotta
D
Lucknow
The maximum character length of any SMS is
4.
5.
A
160 characters
B
90 characters
C
70 characters
D
none
How to become a customer friendly business? Choose the false
statement.
A
put yourself in the shoes of your customer
B
become a effective talker
C
become a good listener
D
become a loose talker
Pacify is a ________step process
6.
A
six
B
five
C
three
D
none
MPLS technology is being widely adopted by service providers
worldwide to
7.
A
implement VPNs to connect geographically separated customer sites
B
implement point to point leased line
C
implement dial-up VPN
D
all of the above
In ISDN how many terminals can be connected to one S/T
interface
8.
A
2
B
4
C
8
D
12
What should we do to face the competition? Choose the correct
sentence.
9.
A
To improving our service quality
B
update our knowledge
C
To review our skills
D
10.
above all
MPLS technology can give leased line in the range of
A
64 Kbps to 155 Mbps
B
only 64 Kbps
C
only 2 mbps
D
none of above
11.
In WLL CDMA the maximum coverage in urban area is upto
A
25 Kms
B
10 Kms
C
5 Kms
D
15 Kms
12.
Which of the following is a facilitator for marketing the services ?
A
affordability
B
high cost
C
poor quality
D
none
13.
Which of the following is highest form of communication ?
A
synergistic
B
respectful
C
hateful
D
none
14.
Which of the following statement about complaints is true
A
complaints are disguised opportunities
B
complaints are wakeup calls
C
people complaining are the people to value
D
15.
all the above
Which of the following is true about personalised customer service
?
A
people like to buy from people
B
pay 100% attention to customer at all times
C
both
D
none
16.
In NGN the customer is free to use any terminal to get the service
using
A
closed-interface
B
operated-interface
C
diverted-interface
D
open-interface
17.
Which of the following does not indicate positive communication ?
A
talking in customer`s language
B
treating customers politely
C
giving negative response to customers
D
all the above
18.
Key points to be remembered for success in field of marketing.
Choose the correct sentence
A
positive attitude towards your job
B
positive attitude towards your employees
C
positive attitude towards your customers
D
above all
19.
A
When customer visits to your office. Choose the correct sentence
first talk with customer
B
first listen with customer
C
first negotiate with customer
D
none of above
20.
Which of the following statement is true ?
A
we must dominate in any situation
B
we should not give value to other`s opinion
C
we should value the differences in our perceptions
D
none
21.
While marketing of services, which of the following should be kept
in mind
A
a service has no physical substance
B
a service cannot be separated from the service provider
C
both
D
none
22.
Roaming facility means
A
getting service in other LSA
B
getting service in own LSA
C
both
D
none
23.
Interpersonal communication helps us in -
A
understanding each other
B
back-biting
C
increasing conflicts
D
none
24.
How many bills will a customer get for increase in number of
services in NGN platform?
A
the bill will depend upon the number of services per customer
B
the bill will be generated by the customer as per customer`s requirement
C
a single bill which will be generated by centralised billing server
D
centralized billing server will generate multiple bill with respect to services.
25.
Which of the following statement is false ?
A
new customer will be an asset
B
with lower tariffs, only high volume can give profit
C
both are true
D
none
26.
What is required to become a customer friendly business?. Choose
the correct sentence.
A
treat the customer like your partner
B
give them better ways to make profits
C
the personalised service to the customer
D
above all
27.
In `Fast action in execution of work` which of the following word
is false
A
speed
B
time bound
C
trust
D
delay
28.
What shall be the method of identification of customer in NGN for
giving multiple services ?
A
multiple username & password depending on type of services
B
two username & password will be sufficient to authenticate all the services
C
single username & password will be sufficient to authenticate all the
services
D
29.
none of the above
The real key to influence others is :-
A
your actual conduct
B
your acting skills
C
your listening skills
D
none
30.
How can we make every customer a special customer ?
A
speedy disposal of customer`s request & demand
B
personalised service to customer
C
providing information about services to the customer
D
all of the above
31.
Which of the following is not a characteristic of services ?
A
intangibility
B
separability
C
Heterogeneity
D
perishability
32.
The utility of authentication centre in mobile network is
A
to controlling the network
B
to provide security
C
both
D
none
33.
The frequency range allotted for GSM mobile working is
A
890-915 mhz
B
935-960 mhz
C
450-890 mhz
D
Both A and B
34.
Which of the following statement is true ?
A
speed is competitive advantage
B
everything is time-bound
C
both of the above
D
none
35.
A
What does marketer possess while marketing the product ?
Choose the correct sentence
knowledge about the product & the services being offered to the customer
B
knowledge about the available plans related to the services offered to
customers
C
knowledge about the tariff related to the services offered to customer
D
above all
36.
Calling line identification presentation means
A
display of calling party number
B
display of called party number
C
display of BTS number
D
none
37.
Choose the correct sentence from the following
A
customers are everywhere
B
customers are everyone
C
customers will come any time
D
all the above
38.
A
What is the name of our Landline service ?
b fone
B
basic phone
C
BSNL Landline
D
none
39.
_________ is the need to exercise leadership & prove one`s
abilities-
A
controlling the group
B
affection
C
inclusion
D
none
40.
Choose the false sentence
A
listen to your customer
B
accept customer`s suggestion
C
admit your mistakes
D
none of above
41.
Write the full form of WLL
A
wireless line loop
B
wireless in local loop
C
wireless in Layer loop
D
none
42.
BSNL is providing the triple play services which includes
A
voice, data & video
B
voice , data & speech
C
data & video
D
none
43.
Choose the correct factor which makes us outsmart.
A
customer gives us chance to improve ourselves
B
customer makes us realize about our weakness & shortcomings
C
our dedication towards our work
D
above all
44.
ADSL lamp on the front side of modem indicates the condition
of_______________
A
telephone line
B
trunk line
C
both
D
none
45.
B Channel speed in BRI is
A
64 Kbps
B
16 Kbps
C
32 Kbps
D
384 Kbps
46.
Centralised resources like announcements is provided by
A
IP
B
SSP
C
SCP
D
SMP
47.
Choose the negative response of your communication to customer
from the following
A
I can
B
you can
C
I will
D
I cannot
48.
At customer premises the equipment
contains_______________&_____________in broadband
A
ADSL Modem & splitter
B
leased line modem & splitter
C
both
D
none
49.
ADSL stands for _________________
A
asymmetric digital subscriber line
B
asymptotic data subscriber loop
C
asynchronous digital subscriber line
D
none
50.
A major advantage of CDMA WLL system is
A
reuse of frequency
B
large bandwidth
C
better quality
D
none