JOB DESCRIPTION
TITLE
Health Club Operations Manager
DEPARTMENT
Aero
LINE MANAGER(S) – Health Club & Membership Manager
MAIN GOALS OF POSITION
To manage and support the leisure team in providing a welcoming and professional environment with standards of service to the highest level
possible, actively supporting the leisure manager by managing the day to day operations of the Leisure Club. To provide structured systems and
procedures to ensure the enjoyment and experience of our customers is at the forefront of aspect of the club.
DUTIES & RESPONSIBILITIES
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Manage the day-to-day operation of the Leisure Team, ensuring all staff adhere to procedures in place in their individual
departments.
Ensure you update and maintain your knowledge of all fitness-related matters so as to provide knowledgeable and professional
advice on relevant subjects.
Open up and close down the department when on the relevant shift, in accordance with club and departmental operating procedures.
To be conversant with and comply with the company’s Health and Safety and fire policies. Ensure high standards of operational
safety, reporting accidents or maintenance issues in the prescribed manner and maintain high standards of hygiene and cleanliness
within the Aero club.
To ensure all staff qualifications are up to date inc lifeguards/fitness instructors/studio instructors etc
Maintain a comprehensive knowledge of all aspects of the leisure club, including all services and products offered by the department
and communicating relevant information to reception team to enable them to do the same.
Maintain a strong line of communication within department through regular meetings ensuring all staff attend.
Ensure work areas are maintained in a clean, tidy and hygienic condition.
Work alongside the Membership Team to ensure customer service is of the highest standard, ensuring retention of customers.
Initiate / Implement member Wow Factors and monthly gym challenges to aid retention.
Personally undertake operational duties within the department in accordance with the demands of the business, taking full
responsibility of staff scheduling and cover in the event of staff holidays and sickness. Plan and manage colleagues rotas to ensure
maximum efficiency, in line with departmental budget.
Train team where required and promote upselling techniques for all services and/or products offered by department.
Ensure that the department operates a proactive recruitment strategy. Manage and develop all colleagues and motivate them to
deliver service to the highest standard. Manage performance by delivering to all colleagues the recommended number of appraisals
each year. Actively pursue job chats as required
Clean and maintain equipment in line with manufactures instructions and site specific schedule and guide team members ie.
Lifeguards on doing the same.
Responsible for the implementation and management of the Member’s Journey check sheet
Responsible for ensuring and maintaining high standards of hygiene and cleanliness within Aero club implementing/using Pool
Duties/Members Journey check sheets as guidance.
Responsible for the weekly sign off of all department check sheets in place
Attend training sessions and departmental meetings as and when requested.
Undertake any reasonable request from a member of the management team to promote a high standard of service and/or a
harmonious working environment.
Follow the company’s Health and Safety procedures for everyone using the Fitness suite and Exercise Studio ie.screening forms,
correct footwear etc.
Devising appropriate and structured programmes, applying the company systems, for each new member, monitoring them on a
regular basis, as agreed with the fitness instructor.
Teaching exercise classes within their qualifications and abilities.
Reception cover.
Develop and Implement training requirements across the department
Please email your CV to Kerry Elliott with a covering message o: stmellion-pa@crown-golf.co.uk
Or by post to:
Kerry Elliott
St Mellion International Resort
St Mellion
Cornwall
PL12 6SD
Person Specification – Leisure Operations Manager
Requirement
Qualifications / Education / Training:
Industry Specific
 Fitness Instructor Level 2
 NPLQ
Experience:
 Experience of managing the day to day operation of a Leisure
Club
 Experience of managing individuals and teams of staff. People
Management and leadership skills.
 Experience of dealing with customers, front of house
 Experience of developing and implementing retention activities
 Experience of managing payroll
 Experience of developing and implementing SOP’s
Knowledge:
 Knowledge of day to day operations of a Leisure Club
 Knowledge of the rotaing, payroll and stock systems
(knowledge of excel spreadsheets essential here)
 Knowledge of Health & Safety Regulations
 Knowledge of Risk Assessments and First Aid practices
Skills & Competencies:
 Excellent communication skills, particularly able to
communicate in an engaging manner to suit a variety of
audiences – staff / customers / shareholders
 Ability to process and interpret complex information
 Strong prioritisation skills and ability to manage own workload
 Ability to work flexibly
 Team player
 Ability to identify opportunity and complete feasibility analysis
Personal Attributes:
 Self-motivated
 Ability to make decisions and use own initiative
 Creative, comes up with ideas
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Other:
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Essential or
Desirable?
Essential
How Assessed?
Via application form
Desirable
Essential
Via application form and interview
Essential
Ability to implement and deliver high
standards in all front of house
areas/back of house areas and
operationally.
Essential
Desirable
Desirable
Desirable
Essential
Desirable
Essential
Essential
Essential
Essential
Essential
Essential
Essential
Desirable
Essential
Essential
Desirable
Prepared to step into any situation in any of the leisure
departments – reception/poolside/gymnasium
Prepared to learn new skills
Essential
Ability to use Microsoft Word and ESP
Willing to participate in any area of the business as the need
dictates
Desirable
Essential
Essential
Show people management and
leaderships skills by delivering the
above in all areas
Via interview. Demonstration of excel
spreadsheet use, ability to produce
spreadsheets that aid payroll tracking
and forecasting, stock holding and
purchases utilising formula, look ups
and pivot tables.
Demonstrate a clear understanding of
NOP’S and EAP’s for areas of the
business including Pool Complex and
Fitness Suite requirements
Via working interview / interview
Demonstrate prioritisation skills by
ensuring the ‘Members Journey’ is
focused on at all times. Ensuring the
completion and supervision of check
sheets in place
Via interview
Via interview
Via written and group exercises
Via interview
Via Interview
Demonstrate multi-skilled approach to
tasks given including class booking,
pool testing, kids club organisation.
Via interview
Via interview