RESUME
Name : Wan Jamaluddin Bin Wan Jusoh
Address : No. 27-2B, Jalan Perdana 4/6,
Pandan Perdana
55300, Kuala Lumpur.
Mobile No. : 019 – 297 4125
Email : waniej@yahoo.com
Personal Particulars
Age : 36 years
th
Date of Birth : 25 December 1976
Nationality : Malaysia
Gender : Male
Marital Status : Married
IC No. : 761225-06-5339
Educational Background
Level Grade : SPM ( Grade A )
Institute: Sek.Men.Kg.Awah,Temerloh,Pahang Darul Makmur.
Graduation Date : January 1993
Certification Year Obtained
Diploma Basic Management Course ( McDonald’s Corporation ) 1997
Diploma Intermediate Operations Course ( McDonald’s Corporation ) 1997
Diploma Basic Operations Course ( McDonald’s Corporation ) 1995
Basic Management Training ( Burger King Corporation ) 2002
ServSafe® Food Certification ( National Restaurant Association Educational Foundation ) 2002
People – The Winning Edge Course ( Burger King Corporation ) 2003
Intermediate Management Training ( Burger King Corporation ) 2004
Supervisory Training Program ( Burger King Corporation ) 2004
Advanced Restaurant Operations Course ( Burger King Corporation ) 2004
I-MIRT Certified Restaurant Trainer ( Burger King Corporation ) 2005
HACCP Awareness Training Program ( Quantum Food Academy ) 2006
Kursus Pengendalian Makanan ( AFHB Sdn Bhd ) 2010
Employment History
1. Company Name : Nouvelle Hotel,KL – Seremban Highway Sg Besi
Position Title : Restaurant Manager
Monthly Salary : RM 4500
Date Joined : October 2010
Date Left : January 2012
Work Description :
To achieving the successful implementation, development and maintenance of all operational
procedures, standards and goals within individual restaurant or business unit. Managing the team by
providing excellent leadership, innovation, delivering the highest quality service, and creating good
practice
 Achieve productivity by maximizing the use of team synergies
 Show concern for dignity, self-esteem, welfare and contributions of all employees, while
demanding performance
 Train & coach staff with knowledge to service market segments at the highest level
 Training of staff in specialized food, beverage & service as required
 Coaching of staff in relation to relevant custom & culture
 Identify customer requirements and expectations
 Maintain maximum focus of team and business operations to deliver the highest level of service to
our customers
 Identify new business and service improvement opportunities through customer feedback
 Up-sell all promotion available in the outlet.
 Gather/evaluate information on quantity and quality of the business operation
 Identify action steps necessary to ensure high levels of productivity
 Maximize equipment/resource capacity
 Commitment to providing excellence in service to a variety of market segments
 Liaise closely with relevant internal and external contacts in relation to guests and their needs
 Strive to exceed quantity and quality goals
 Adopt a marketing approach to build a successful operation in a competitive environment
 Identify opportunities for advanced technology applications (training, systems, practices etc.)
 Conduct work as a team with other staff to exceed guest expectations
 Develop and share with all employees a vision for the enterprise
 Treat internal partners as customers who seek to have their needs and expectations met or exceeded
 Identify how performance, decisions and actions will ultimately impact on customer satisfaction
 Develop success through an outcome-driven focus on long term accomplishments
 Lead for successful change and foster innovation to enable positive consequences to changing
environments
2. Company Name : Genesis BBQ ( Malaysia ) Sdn Bhd ( BBQ Chicken )
Position Title : Area Manager
Monthly Salary : RM 4700
Date Joined : August 2008
Date Left : September 2010
Work Description :
 Ensure that all reporting and control procedures in the areas of operational compliance,
customer service, management control store, production, staff hygiene, maintenance and
general administration are in place and are completed in accordance with company’s policy and
procedures.
 Provides effective leadership to all employees directly or indirectly supervised and ensures that
they are properly recruited, selected, trained, motivated and developed.
 Ensures that commitment of all employees to provide a 101% level of customer satisfaction in
all stores by :
 Assisting Operation Managers to develop and implement action plans to improve and maintain
excellent product Quality; fast, efficient service and clean stores and facilities kept in good
repair and conducting periodic QSCV evaluations
 Optimizes profitability and efficiency of stores under direct supervision by :
 Building sales through participating in company marketing programs and training employees in
customer service and suggestive selling techniques and
 Analyzing product, labor and other controllable cost implementing improvements where
needed.
 Specialize in outlets opening and its daily operational issues as well as reporting. Work closely
with Franchise Department to resolve any operational issues faced by the franchisee.
 Close involvement with training team and launching team as well in order to come out with a
training plan as well as training schedule for outlets opening
3. Company Name : Secret Recipe Cakes & Café Sdn Bhd ( Secret Recipe )
Position Title : Cafe Manager
Monthly Salary : RM 3500
Date Joined : Jan 2007
Date Left : July 2008
Work Description :
To ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality
and exceed customers’ satisfaction consistently
Providing leadership and guidance to the team to ensure daily café’s operation are managed
effectively and customers’ satisfaction achieved consistently
Work with the team closely to ensure full compliance of the SOP
Work with the team closely to maintain QSC compliance. Thus making sure all corrective actions
are completed within the set dateline. Consult the AM or SAM when assistance is required
Take full responsibilities and paying serious attention to customer service by making sure all
customers are satisfied with our service.
Making sure all crew demonstrate friendliness, interest and care towards all customers equally and
consistently
To ensure all staff greet customers with smiles, perform suggestive & up selling at all time and
follow by complementary closing as per SOP
Attend and follow up to all customers’ request or order promptly
Making sure that all food and beverage orders are served on time as stated in the SOP
Responsible for table visitation to check on customers’ satisfaction in a very personalized and
professional manner consistently
Be responsible, handle / resolve customers’ complaint promptly and courteously without being
defensive
Responsible for making sure all complaints and feedback are reported to AM or SAM in charge
immediately for further action and log onto the log book provided for reference
Required to provide a written explanation on customers’ complaint in detail of what happen and
action taken to resolve the problem.
Giving written feedback on operational issues arise and ensure that corrective actions are
completed by active communication and follow ups
Identify the critical training needs, inclusive of refresher course and work closely with the outlet
leaders and consult the training department for advice and support.
Be responsible and provide on job training and monitoring to all new and existing staff
consistently
Responsible to provide training for outlet Leaders (SC & Supervisor)
Take responsibilities and monitor the performance of the staff, SC and Supervisor in your team.
4. Company Name : Cosmo Restaurant Sdn.Bhd ( Burger King )
Position Title : Area Manager
Monthly Salary : RM 3700
Date Joined : May 2004
Date Left : December 2006
Work Description :
To maximize restaurant sales and profitability whilst maintaining the highest possible standards of
quality, service and cleanliness to the customer in multiple restaurants locations.
To develop management and crew staff enabling them to achieve the primary objective.
To achieve sales and profit targets as agreed with Operation Manager for the restaurants under his
control. Development and implementation of systems and controls to effectively manage the business
while achieving sales and profit targets.
Maintain and improve BK quality assurance standards within restaurants while delivering the
highest possible QSC to the customer.
Train, motivate and develop all subordinate management and crew though the implementation of
Management, crew development program and on going support.
Set objectives and conduct appraisals of the Restaurant Management Team in accordance with
OFS Policy.
To maintain authorized staffing levels and ensure that all staff receive adequate training in
operations and procedures according to the Operations Manual. Identify staff members with potential
for Management Development.
Maintain secure and accurate personnel documentation on all restaurant staff in a clear and timely
manner.
Establish and monitor security systems relating to cash, inventory and assets.
Ensure proper level of hygiene, safety and maintenance is consistently present within restaurants.
Identify local restaurant marketing opportunities and implement in conduction with the Marketing
Department. Special attention should be paid to involvement and development of local community
relations.
To keep abreast of local and international business trends and other factors affecting the individual
restaurants trade.
Ensure strict adherence to all current Government legislation.
Involvement in the planning phase of individual restaurant budget preparation.
Recommendations to management on capital expenditure and improvements.
Development of initiatives in restaurant to improve restaurant performance and profitability.
Top Skills
Skill Years
Setting up new Outlets
<5
Food Costing & Budgets
<5
MS Office
<5
Food & Beverage
Accounting
<5
Training, Development
<5
Recipe Development
<5
Business Development
<5
POS ( Point Of Sales )
<5
Languages
Proficiency
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Advanced
Proficiency ( 0=Poor - 10=Excellent )
Language
Spoken
Written
Bahasa Malaysia
10
10
English
5
5
Additional Info
 I’m very committed and willing to take any given task.
 Can work independently, self motivated and have a good interpersonal skills.
 Able to work and cooperate in a team.
 Work independently with minimum supervision.
 Positive work attitude essential
 Can work with tight deadlines.
Miscellaneous
Willing to Travel : Moderate ( 25% to 50% )
Willing to Relocate : Will Consider
Possess Own Transport : Yes ( Motorcycle )
Expected Monthly Salary : Salary is negotiable, depending on the responsibilities of the position
Availability : Immediately
Awards
Dean List Awarded ( McDonald’s Corporation ) 1997
Completing 5 years Service ( McDonald’s Malaysia ) 1997
Manager of the Year Award ( Burger King Malaysia ) 2002
Highest Sales Building Award ( Burger King Malaysia ) 2003
Excellent Sales Target Award ( Burger King Malaysia ) 2003
Zero Medical Leave Award ( Burger King Malaysia ) 2004
References
Name : Hon Kham Cheong
Telephone No. : 012 – 608 9663
Email : chefcheonghk@gmail.com
Position : Executive Chef
Company : M3 Station Sdn Bhd
Relationship : Superior
Name : Danny Cheah
Telephone No. : 60- 16- 322 5631
Email : danny.cheah@genesisbbq-ap.com
Position : Operation Manager
Company : Genesis BBQ ( Malaysia ) Sdn Bhd
Relationship : Superior