Review Module 1 (Solutions)
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Comm 244
Solutions to Review Mod 1
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Teams evolve through various stages of development. ANSWER: T
Norming is the initial stage of the team development process ANSWER: F
During the forming stage, the project manager needs to provide direction and
structure. ANSWER : T
During the performing phase, team members begin to feel increasing
dissatisfaction with dependence on the direction or authority of the project
manager. ANSWER: F
During the norming phase, the project team has accepted its operating
environment. ANSWER: T
Control and decision making are transferred from the project manager to the
project team during the performing stage. ANSWER: F
A project team is a group of interdependent individuals working cooperatively to
achieve the project objective. ANSWER: T
Effective team members appreciate each other’s expertise, skills, and
contributions to achieving the project objective .ANSWER: T
Open, frank, and timely communication is the norm on an effective project team.
ANSWER: T
On effective teams, conflict is suppressed so it doesn’t interfere with the growth
and learning process. ANSWER: F
Although the project manager is ultimately responsible for the success of a
project, each member of the project team shares in that responsibility.
ANSWER: T
Team building is the sole responsibility of the project manager. ANSWER: F
Conflict is bad and should be avoided if a team is to succeed. ANSWER: F
In the competing or forcing approach, conflict is viewed as a win–lose situation.
ANSWER: T
The accommodating or smoothing approach makes a conflict situation livable and
leads to resolving the issue. ANSWER: F
Multiple Choices
A.
goal.
____________ is cooperative effort by members of a team to achieve a common
a.
a.
b.
c.
slicing
Norming
forming
teamwork
ANSWER: D
B.
B.W. Tuckman’s research suggest that there are ____ stages of development for a
team.
a. two
b three
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c. four
d. five
C.
ANSWER: C
In the forming stage, individuals do a lot of _____________.
a. arguing
b. negotiating
c. questioning
d. performing
ANSWER: C
D.
During the ________________ phase, team members begin to feel increasing
dissatisfaction with dependence on the direction or authority of the project manager.
a. forming
b. norming
c. performing
d. storming
ANSWER: D
E.
The ___________ stage is characterized by feelings of frustration, anger, and
hostility.
arguing
questioning
storming
performing
ANSWER: C
F.
During the _____________ phase, relationships among team members and
between the team and the project manager have become settled.
storming
norming
forming
performing
ANSWER: B
G.
In the ________________ approach, conflict is viewed as a win–lose situation.
avoiding
battling
compromising
competing or forcing
ANSWER: D
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H.
In the _____________________ approach, team members tackle the issue directly
and look for a win–win outcome.
avoiding
accommodating or smoothing
compromising
collaborating, confronting, or problem solving
ANSWER: D
Short Answer
1
List the 4 stages of team development and growth.
ANSWER:
a.
Forming
b.
Storming
c.
Norming
d.
Performing
2.
Name 5 characteristics associated with effective project teams.
ANSWER:
a.
a clear understanding of the project objective
b.
clear expectations of each person’s role and responsibilities
c.
a results orientation
d.
a high degree of cooperation and collaboration
e.
a high level of trust
3.
List 8 barriers to effective project teams.
ANSWER
a.
unclean goals
b.
unclear definition of roles and responsibilities
c.
lack of project structure
d.
lack of commitment
e.
poor communication
f.
poor leadership
g.
turnover of project members
h.
dysfunctional behavior
4.
List 7 sources of conflict on a project.
ANSWER
a.
Work scope
b.
Resource assignments
c.
Schedule
d.
Cost
e.
Priorities
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f.
g.
5.
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Organizational issues
Personal differences
List 5 ways of dealing with conflicts on a project.
ANSWER:
a.
Avoiding or withdrawing
b.
Competing or forcing
c.
Accommodating or smoothing
d.
Compromising
e.
Collaborating, confronting, or problem solving
B.
The Project Manager
1.
It is the responsibility of the project manager to make sure that the customer is
satisfied that the work scope is completed in a quality manner, within budget, and on
time.
ANSWER: T
2.
Involving the project team in developing the project plan increases cost and time
and should be avoided by the project manager
ANSWER: F
3.
To control the project, the project manager implements a project management
information system designed to track actual progress and compare it with planned
progress.
ANSWER: T
4.
The project manager plays the leadership role in planning, organizing, and
controlling
the
project
and
should
try
to
do
it
alone.
ANSWER: F
5.
Project leadership involves inspiring the people assigned to the project to work as
a team to successfully implement the plan and achieve the project objective.
ANSWER: T
6.
Unproductive
ANSWER: T
team
meetings
can
decrease
motivation.
7.
Capable project managers have high expectations of themselves and of a few
people
on
the
project
team.
ANSWER: F
8.
Good
ANSWER: F
project
managers
spend
more
time
talking
than
listening.
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9.
It’s important for the project manager to provide timely feedback to the team and
customer.
ANSWER: T
10.
Used appropriately, humor can help a project manager handle the stress and break
the
tension.
ANSWER: T
Multiple/Choice
1. ______________ involves securing the appropriate resources to perform the work
and creating an environment in which the individuals are highly motivated to work
together as a project team.
a.
Planning
b.
Scheduling
c.
Organizing
d.
Controlling
ANSWER: C
2. In ___________ the project, the project manager implements a project management
information system designed to track actual progress and compare it with planned
progress.
Planning
Scheduling
Organizing
Controlling
ANSWER: D
3. To foster an atmosphere of _________ the project manager lives up to his or her word
and follows through on his or her commitments.
trust
humor
empowerment
improved communication
ANSWER: A
4. Good ______________skills enable a project manager to empathize with individuals
when special circumstances arise.
delegation
problem solving skills
time management skills
interpersonal
ANSWER: D
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5 __________________ involves empowering the project team to achieve the project
objective and empowering each team member to accomplish the expected results for his
or her area of responsibility.
planning
delegation
controlling
demanding
ANSWER: B
Short Answer
1.
Name 7 important skills for a project manager.
ANSWER:
a.
Strong leadership ability
b.
The ability to develop people
c.
Excellent communication skills
d.
Good interpersonal skills
e.
The ability to handle stress
f.
Problem-solving skills
g.
Time management skills.
2.
List 5 reasons it is important for the project manager to have frequent
communication.
ANSWER:
a.
To keep the project moving along
b.
To identify potential problems
c.
To solicit suggestions for improving project performance
d.
To keep abreast of customer satisfaction
e.
To avoid surprises
3. List 8 ways people can develop the skills needed to be effective project managers.
ANSWER:
a.
Gain Experience
b.
Seek feedback from others
c.
Conduct a self-evaluation and learn from mistakes
d.
Interview successful project managers
e.
Participate in training programs
f.
Join organizations
g.
Read journals and related articles
h.
Volunteer
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Types of Project Organizations
1.
Functional organization structures are typically used in businesses that primarily
sell and produce standard products. ANSWER: T
2.
In the project organization structure, groups consist of individuals who perform
the same function. ANSWER: F
3.
In a functional organization, individuals continue to perform their regular
functional jobs while they may serve part-time on a project task force.
ANSWER: T
4.
In the matrix organization structure, people are hired to work on a specific
project. ANSWER: F
5.
In the functional-type organization, each project is operated like a mini-company.
ANSWER: F
6.
Project organization
ANSWER: T
7.
In the matrix organization structure, individuals are assigned to the project for the
length of time they are needed. ANSWER: T
8.
In a matrix-type organization, it’s not unusual for an individual from a functional
component to be assigned part-time to several concurrent projects.
ANSWER: T
9.
The project organization structure allows for fast response upon problem
identification because it has both a horizontal (project) and a vertical (functional)
path for the flow of information. ANSWER: F
10.
By bringing specialists from the same discipline together in the same
organizational unit, a functional-type organization reduces duplication and
overlap of activities. ANSWER: T
11.
In the project organization structure, there is a low level of knowledge transfer
among projects. ANSWER: T
12.
The dual communication paths of the project organization increase the chances
that problems will be identified rather than suppressed. ANSWER: F
structures
are
prevalent
in
Multiple Choice
1.
The most common types of organization structures are:
a.
functional, project, and matrix
aerospace
industries.
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b.
c.
d.
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functional, progressive, and matrix
framework, project, matrix
functional, project, management
ANSWER: A
2.
______________ organization structures are typically used in businesses that
primarily sell and produce standard products.
matrix
functional
progressive
project
ANSWER: B
3.
In the ____________________ organization structure, each functional group, or
component, concentrates on performing its own activities in support of the company’s
business mission.
matrix
functional
progressive
project
ANSWER: B
4.
In a _______________ organization(s), the project manager does not have
complete authority over the project team.
project
matrix
functional
functional and matrix
ANSWER: D
5.
Companies with _______________ organization structures seldom perform
projects involving external customers.
project
matrix
functional
temp-based
ANSWER: C
6.
In the _________________ organization structure, people are hired to work on a
specific project.
project
matrix
functional
temp-based
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ANSWER: A
7.
In the ________________ organization structure, a full-time project manager has
complete project and administrative authority over the project team.
project
matrix
functional
temp-based
ANSWER: A
8.
The _________________ organization is well positioned to be highly responsive
to the project objective and customer needs because each project team is strictly
dedicated to only one project.
matrix
functional
progressive
project
ANSWER: D
9.
Each ________________ manager in a matrix organization structure is
responsible for how the assigned work tasks will be accomplished and who (which
specific people) will do each task.
middle
proposal
functional
project
ANSWER: C
10.
The ________ organization structure allows for fast response upon problem
identification because it has both a horizontal (project) and a vertical (functional) path for
the flow of information
matrix
mixed
functional
progressive
ANSWER: A
11.
Teamwork with other functions is not emphasized, and there is little crossfertilization of ideas in the ________________ organization structure.
matrix
mixed
functional
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progressive
ANSWER: C
12.
The ___________________ type organization structure lacks customer focus.
matrix
mixed
functional
progressive
ANSWER: C
Short Answer
1.
Name the 3 common types of organizational structures?
ANSWER:
functional
roject
matrix
2.
What are some advantages and disadvantages of the functional organizational
structure?
ANSWER:
Advantages: No duplication, Functional excellence.
Disadvantages: Insular, Slow responsiveness, Lack of customer focus.
3.
What are some advantages and disadvantages of the project organization
structure?
ANSWER:
Advantages: Control over resources, Responsive to customers.
Disadvantages: Cost inefficient, Low knowledge transfer among projects.
4.
What are some advantages and disadvantages of the matrix organization
structure?
ANSWER
Advantages: Efficient utilization of resources, Functional expertise available to all
projects, Increased learning and knowledge transfer, Responsiveness, Customer
focus
Disadvantages: Dual reporting relationships, Need for balance of power
Comm244/Review Mod 1.03 Solutions.