CURRICULUM VITAE
RUPINDER KOHLI - BA Hons.
191 BATH ROAD
HOUNSLOW
MIDDX
LONDON UK TW3 3BU
A Project Management/Business Analyst Professional With Extensive Experience
In Telecommunications, Process Improvement, Project Management And Business Analysis
Seeking To Further Develop Career Progression
PERSONAL SUMMARY
Date of Birth
Email
Home Tel
Mobile
29th August 1973
rupinderkohli@hotmail.com
0208-570-6620
07939-130-791
EDUCATION SUMMARY
1998-1999
MA – Masters Degree In Marketing – Record of Achievements
Thames Valley University
1994-1998
BA Combined Honours Degree In Business Management, Marketing and Law
(2:2 Honours)
London Guildhall University
1992-1994
BTEC National Diploma In Business And Finance
1991-1992
BTEC First Diploma In Engineering - Record of Achievements
1990-1991
City & Guilds – Introductory Computing – Record of Achievements
West Thames College
1986-1990
G.C.S.E.’s In English, Information Technology, Drama, European Studies,
(Maths) And Science
Hounslow Manor Secondary School
EMPLOYMENT SUMMARY
Sept 1999 – Current
NTL/CABLE & WIRELESS COMMUNICATIONS
CONTRACT PROCESSING CO-ORDINATOR
Permanent Position
Working in a corporate call centre environment, my duties include daily management of the validation process of business
corporate sales orders and the daily business management of business corporate feasibilities as per geographical franchise across
the UK.
Building and maintaining internal and external relationships with corporate business clients and in-house engineers, access
network and business planners, account and project managers communicating with effective response any site survey
management queries that arise.
Effectively managing own workload in reference to meeting monthly targets and achieving productivity targets set by
departmental Team Leader. Working and meeting ICMS target-based service level agreements, which form coalition of widercompany driven SLA’s and % targets.
PROJECT MANAGEMENT EXPERIENCE
1
December 2000 – Ongoing - Project Starfish
Project Starfish is a project designed to investigate and implement and upgrade a new IT Technical Validation System that
would enable the validation team to validate much more easily and effectively.
Project Management Methodology
 Prince 2
Exposure. (Limited)
 RAMP
(Risk Analysis And Management For Projects)
 MS Project Intermediate use of project planning tool
Project Management And Co-ordination
 Third party liaison.
 Responsible for project control and project leadership – project starfish.
 Adopting Project Management Framework – Diagram – Defining The Stages.
 Responsible for (project) people management, teamwork, communication and providing leadership ability.
 Ability to empower, delegate and manage through others – responsible for the management of the project team.
 3-4 Years extensive experience - project analysis - project planning - project co-ordination - project management.
 Adopts a professional approach seen by management and associates as reliable and dependable, assertive, and methodical.
 MS Project Extensive Experience – Three Years –Managed and distributed project task allocations concerning Project
Starfish as per project management and co-ordination techniques.
Project Life Cycle And Project Communication
 Manage and report the identification, escalation and the resolution of project issues and failures.
 Working in accordance with the project life cycle, ensuring project performance and objectives are achieved.
 Establishing and agree project delivery subject to time-scales, acceptance criteria, quality and efficiency criteria.
 Ensure an effective communication process with the internal and external customers, Project Team, and Team Leaders.
Project Planning
 Produced report documentation - Project SWOT Analysis –Risk Analysis Assessment.
 Establish and achieve objectives and appropriate sign-off in relation to Project Starfish.
 Used MS Project to produce Pert Charts - Gantt Charts - Critical Path Analysis – for Project Starfish.
 Utilising project planning and control and managing project team resources and internal resources effectively.
 Ensuring management, planning, and project co-ordination in accordance to departmental requirements and processes.
 Meets deadlines - can use project estimation and tracking techniques (MS Project 98) to ensure projects are completed
within budgets and deadlines.
Project Implementation - Project Documentation And Testing Analysis
 Writing and Incorporating Project Business Proposal/Business Case.
 Providing assistance and insight in the IT systems design and system application of the project.
 Software development and implementation - Project Starfish - Currently under going final testing phase
 Ensure smooth and reliable integration between all project processes and functions and increase project efficiency.
 Written project definition report for Project Starfish underlining the investigation and implementation of the project.
 Ensure that the project is being managed in accordance with the chosen project management methodology. (MS Project 98)
 Raise Quality Control performance and generate departmental image/reputation awareness across the company spectrum.
May 2000 – November 2000 – The LORS Project
The LORS Project is to provide project management assistance in producing an up to date Corporate Business Telephone
Directory for the whole of the UK. Maintained a project plan by the use of PowerPoint and MS Project 98.
PROJECT MANAGEMENT AND IT SKILLS
ICMS
MS Project 98
Microsoft Office
Reliability Testing
Software Development
Unified Modelling Language
Visio
Microsoft Word
Microsoft Access
Understanding SAP
Data Delivery / Routing
IT Project Documentation
ARTICLES IN PROJECT MANAGEMENT
Jan 2001 – April 2002
2
PowerPoint
Microsoft Excel
Negotiation Skills
PerformanceTesting
PM Book of Knowledge
Critical Path Analysis
Windows 2000
Systems Testing
Functional Testing
Networking Essentials
Rational Unified Process
Telecoms Fundamentals
Project Management – An Enigma of Choices
Written a research article based on the ideology, methodology and application of Project Management.
BUSINESS ANALYSIS EXPERIENCE
Business Analysis – Business Process Improvement
 Analytical Analysis of complex departmental monthly statistical reports.
 Third party liaison, co-operates with others, communicates task details to ensure understanding.
 Serve as departmental liaison for internal projects, compiling project analysis reports.
 Responsible for B2B feasibility consultation, documentation, implementation and management.
 Experience in working as part of a “Virtual” project team. Providing cross training to colleagues.
 2-3 Years providing business and statistical analysis of all feasibilities, which have failed their SLA.
 Maintaining and developing corporate business to business client relationships. (Internal and External)
 Produce documentation analysis and provide support and recommend ‘best practice’ for internal business processes.
 Account Management – Providing management and business process to the needs and requirements of corporate clients.
Documentation And IT System Implementation Analysis
 Ability to operate and evaluate, to provide project documentation and manage IT systems.
 Incorporating Excel based statistics into a presentable PowerPoint Slide Show for management review.
 Produce SLA and Business Process driven business analysis report researching all outstanding business feasibilities.
 Business analysis of feasibility process to other internal departments such as Business Customer Services, Sales, Business
Development, and Service Delivery.
BUSINESS PROCESS IMPROVEMENT - TECHNICAL AUTHOR AND DOCUMENTATION EXPERIENCE
As IT Systems Technical Author, I have successfully written and documented several functional IT system requirement user
guides and Business Process and Change Control documentation in reference to IT Applications Systems. Examples are given
below:
Project Starfish IT Technical Implementation Project
The LORS Project (3 x IT Project Analysis Reports)
Business Analysis - Outstanding Feasibility Reports
Contract Database IT Technical Implementation Manual
Monthly Sales and Feasibility Rejection Reports
Site Survey IT Technical Implementation Manual
Failure Analysis IT Technical Implementation Manual
Provide Front Office IT Technical Implementation Manual
** - Currently providing IT System And Documentation Analysis - Outstanding Feasibility Report - **
KEY SKILLS
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Eight Years Customer Services Experience.
Manages own workload effectively to achieve results.
+3 Years Telecommunications and Project Management Experience.
Communicates at all levels – Middle, Senior and Corporate Management.
Excellent communication and presentation skills, seen as a pro-active team player.
Three Years Experience In Telesales. Customer, Telesales and Teamwork focused.
Highly developed organisational, planning, and communication business to business skills.
Adopts logical, coherent, methodical and consistent approach and is motivated to work under pressure.
INTERESTS
I like to pursue and maintain sports hobbies such as football, snooker and pool with friends.
champion award/certificate in accordance to exemplary acts of teamwork and strategy.
REFERENCES
Available Upon Request
3
Awarded team paintball challenge