Class Date
Materials
Module 1: Process Analysis and Design
1
Thurs Shouldice Hospital
10/28
The Operations Course at Darden:
An Introduction
Case #
Topics
9-683-068
How can Operations
support a firm’s business
strategy?
UVAOM-1073
Chapters 1 & 2, Managing
Business Process Flows
2
Fri
10/29
YBE & Company
UVAOM-0917
An Introduction to Process
Analysis
UVAOM-1096
UVAOM-0818
3
Mon
11/1
Great Northern Bunk Beds
4
Tues
11/2
The Goal: A Process of Ongoing
Improvement
5
Thurs
11/4
OceanCove
An Introduction to Process
Analysis
Identifying bottlenecks and
making capacity decisions
Managing scarce and
plentiful resources
UVAOM-1022
Estimating the impact of
variability on process
performance
Chapter 3, Managing Business
Process Flows
6
Fri
11/5
Littlefield Technologies
Reading: TBA
7
Tues
11/9
Dore Dore
9-692-026
Analyzing manufacturing
process design choices
8
Thurs
11/11
Reading Rehabilitation Hospital:
Implementing Patient-Focused
Care
9-898-172
Analyzing service process
design choices
9
Fri
11/12
Tastee Snax Cookie Company
UVAOM-0803
Managing projects: the
critical path method
A Note on Project Scheduling.
Experiential learning on
capacity management
Class
10
Date
Mon
11/15
Materials
Littlefield Technologies Class
Discussion
Case #
Topics
Experiential learning on
capacity management
11
Thurs
11/18
Note on Waiting Line Service
Processes: Calculations and
Analysis
UVAOM-1063
Introduction to waiting line
management
UVAOM-0836
Waiting line management:
Managing capacity at a call
center
Waiting line management:
Managing capacity at a
bank
12
Fri
11/19
13
Wed
12/1
Waiting Line Management,
Chapter 11, Fundamentals of
Operations Management
Beau Ties Ltd. of Vermont
Global Financial Corporation
OIT20
GFC Assignment Supplement
14
16
Exam
Thurs
12/2
Fri
12/3
Mon
12/6
Executive Shirt Company Inc.
9-696-071
Executive Shirt Company Inc.
9-696-071
To be distributed.
Review of process analysis
and design
Review of process analysis
and design