Header
Instructions in Header
Header
Background color
Information fields
Connect & Exit
buttons
Go
Viewport
Section 1: Queue Name:
(Queue name is provided by OCLC and used as the directory name as well as file name /queue/queue.html and /queue/queue_OUT.html)
Section 2: Patron form data language rules
Intake form section
Options
Default
Library selection
Page language
Any ASCII based language
English
Default.
Is it acceptable to display both
languages on the same page
NA
Yes. Display both Traditional
Chinese & English.
Do the Connect and Exit buttons
need to be translated?
NA
No.
Do alerts or error messages need
to also appear in this language?
Alerts and Error messages
appear in English
Default
Example: nom/name?
Section 3: Patron Intake form
Intake form section
Header Graphic
Header background color
Instructions in header
Text on the form
Anonymous session
Exit Button
Viewport
Options
224x24 pixels Gif or jpg on a
transparent background
Note that file size will impact the load
time of the form
Any color that can be expressed in HEX
notation
Text is displayed as a graphic and
cannot be copied and pasted
Default
Optional. Sometimes contains rules for
service use.
Yes or No
If Yes: Insert desired text label.
None
If Yes: Insert text for the hyperlink to
the explanation of anonymity
Any URL
Any non frame-busting* URL
Library selection
Please see the attachment
named “umask.gif”.
7EA778
Please enter the following and click the
“Connect” button
To use the real-time chat
reference service, please
enter the required
information below and
then click the “Connect”
button. 若要使用實時參考
服務，請輸入以下所需資
訊，然後按“Connect”
鍵。
Default
Yes
Check this box to make this session
anonymous.
Please click here for explanation.
No
http://www.lii.org
QP default
http://library.umac.mo
http://library.umac.mo/serv
ices/reference/reference.ht
ml
* Frame busting is a technique used by HTML designers to prevent a given page from being loaded within a framed HTML page. It is also known
as Reload page outside the frame
Section 4: Patron Intake Form data fields. Total of 13 fields.
a) Default Fields (3)
You may change the Default Text Label and/or the “required” option. You may also choose not to use any or all of these fields. Indicate
whether or not you wish to OMIT the particular field in its corresponding Library selection column.
Intake form section
Name field
Email field
Question field
Options
Text Label
Required Yes or No
Text label
Required Yes or No
Do you want this field confirmed
by requiring the email to be reentered?
If email confirmation is required.
Text label
Required Yes or No
Default
First Name
No
Email Address
No
Yes
Library selection
Your Name 姓名:
Yes
Your Email Address 電郵:
Yes
No
Confirm Email Address
Your Question:
No
Your Question 問題:
Yes
b) Optional Fields (Maximum of 10)
This page displays the 5 optional fields currently used by the default template. The library may change ANY FIELD THEY WISH. Please use the blank
field template on the next page for any changes to the first 5 fields, and indicate which fields you are changing by checking the box in the corresponding
field on this page.
Intake form sections
Field 1
Options
Text Label
If you wish to change this field, check
here: _____
and enter the desired change on next
page
Field 2
If you wish to change this field, check
here: _____
and enter the desired change on next
page
Field 3
If you wish to change this field, check
here: _____
and enter the desired change on next
page
Field 4
If you wish to change this field, check
here: _____
and enter the desired change on next
page
Field format
Required Yes or No
Field value for librarian monitor, transcripts and reports
Default
To have a phone conversation with your rep
during this session, enter your phone #
Text box
No
Phone
Text Label
Field format
Required Yes or No
Field value for librarian monitor, transcripts and reports
Name of Your School (required)
Text box
Yes
School
Text Label
Field format
Required Yes or No
Field value for librarian monitor, transcripts and reports
Zip Code
Text box
No
Zip code
Text Label
Field format
What is your Internet Connection?
Drop down with the following options:
Select one
Hi-Speed
Dialup
Don’t Know
No
Connection
Field 5
If you wish to change this field, check
here: _____
and enter the desired change on next
page
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Text Label
Field format
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Are you using a software firewall?
(ex: Norton Internet Security
Drop down with the following options:
Yes
No
I don’t know
No
Firewall
Optional Fields (1-5 changes.)
Use this page to change default Optional data fields from previous page
Intake form sections
Field 1
Field 2
Field 3
Field 4
Field 5
Options
Text Label
Field format
Required Yes or No
Field value for librarian monitor, transcripts and reports
Text Label
Field format
Required Yes or No
Field value for librarian monitor, transcripts and reports
Text Label
Field format
Required Yes or No
Field value for librarian monitor, transcripts and reports
Text Label
Field format
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Text Label
Field format
Library selection
Your Phone Number 電話:
Text box
No
Phone
Your User Type 讀者類別:
Drop down with the following options:
Academic Staff 教學人員
Administrative Staff 行政人員
CPU Student 預科生
Postgraduate Student 研究生
Undergraduate Student 本科生
Not Affiliated With UM 校外人士
Yes
User Type
Your Faculty/Centre 所屬學院/中心:
Drop down with the following options:
CCE 持續進修中心
CMS 澳門研究中心
CPU 預科中心
ELC 英語中心
FBA 工商管理學院
FED 教育學院
FLL 法學院
FSH 社會科學及人文學院
FST 科技學院
ICMS 中華醫藥研究所
ISCG 博彩研究所
Others 其他
Yes
Faulty/Centre
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Optional Fields continued. (Blank field template for fields 6 to 10)
Use this page to add any additionally desired fields to your form
Field 6
Field 7
Field 8
Field 9
Field 10
Text Label
Field format
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Text Label
Field format
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Text Label
Field format
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Text Label
Field format
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Text Label
Field format
Required Yes or No
Field value used in the librarian monitor, transcripts
and reports
Section 5: OUT PAGE
This is the page patrons see when no librarian is monitoring chat
Header
Instructions in Header
Header
Background color
Text on Page
Exit button
go
Intake form
section
Header Graphic
Header
background
color
Instructions in
header
Text on the page
Exit Button
Options
224x24 pixels
Gif or jpg
Note that file size will impact the load time of the
form
Any color that can be expressed in HEX notation
Default
(Same as patron intake form)
Please see the attachment
named “umask.gif”.
(Same as patron intake form)
7EA778
Text is displayed as a graphic and cannot be
copied and pasted
Sorry no librarians are available at this
time.
Often includes hours of service and other options
for the patron to consider such as links to web
form or other web pages
The QuestionPoint online reference
service is not available at this time.
Please try again in a few minutes.
Any URL
Library selection
http://www.lii.org
Real-time Reference Service
Hours: 15:00 - 17:00 (Monday
to Friday). The service will be
suspended during public
holidays.
實時參考服務時間: 15:00 –
17:00 (星期一至星期五)。公眾
假期將暫停服務。
Sorry! The librarian is not
available at this moment. You
can send us your question via
the Email Form or contact a
reference librarian at 3978170
during the following Reference
Desk Hours:

Monday - Friday: 9:00 20:30

Saturday: 9:30 - 17:30

Sunday: 10:30 - 18:30
對不起！圖書館員現時未能為您
提供服務，您可以透過電郵表格
將您的問題寄給我們或在以下參
考諮詢台服務時間內致電
3978170 與參考館員聯絡。

星期一至星期五：9:00 20:30

星期六：9:30 - 17:30

星期日：10:30 - 18:30 。
http://library.umac.mo