William Davis Snead
3231 Old Gun Road East
Midlothian, VA 23113
wdsnead@verizon.net
(804) 323-1323(H) (804) 869-9995(C)
My varied computer skills and my customer focus make me an excellent choice for any position that needs
to bring computers and individuals together eliminating the fear of computers and helping people become
more competent and productive. I understand how computers work, how they can help the work force and
am able to present that knowledge in a clear and understandable manner.
EXPERIENCE
7/2003 - Present
TR Solutions, Inc.
Richmond, VA
IT Specialist
 Determined company’s computer needs, purchased, set up and supported the company’s
computers.
 Created, maintained, and backed up a MS Access database used in day to day operation of the
company.
 Created, implemented and maintained the company web site.
 Created a document server for the office using Windows 2000 Professional as the operating
system. Created a documentation web site on the document server organizing and listing the
available files by name and description with appropriate links from that documentation web site.
 Experienced with the Avaya IP Office PBX system including installation, programming and
troubleshooting.
11/2001 – 7/2003
Contractual Work
 Performed contractual work for Manpower on the rollout of Outlook for their Bank of America
customers covering Richmond thru Norfolk.
 Worked contractually with Andrews Customized Software on a Visual Basic database for the
Sickle Cell Anemia Study being conducted by the Medical College of Virginia.
7/1998 – 11/2001
IBM
Richmond, VA
IT Specialist - Desk Side Support
 Provide desk side computer (software/hardware) support for Lucent Technologies and Avaya, Inc.
for Central Virginia including Danville in the western part of the state to Virginia Beach in the
eastern part of the state. This encompasses the installation and set up of computers, printers
and other computer-related devices in a WAN/LAN networked environment.
 Successful resolution of software problems/concerns in an effective and timely manner to meet
the company's Service Level Agreement (SLA).
 A ready resource for my peers and am frequently called on for help in resolution of problems.
 Work with my customers to design creative solutions (MS Access databases, form templates, etc.)
for their daily functions.
 Recognized for my customer focus and am known as "Mr. Customer Support" by both peers and
clients.
5/1968 - 7/1998
AT&T, Avaya, Inc.
Greensboro, NC and Richmond, VA
Available upon request
EDUCATION
Clemson University, Clemson, South Carolina – 7/1966 thru 5/1968
VCU, Richmond, Virginia
J. Sargeant Reynolds, Richmond, Virginia
C Programming Data Structures
Pascal Programming
C Programming
Introductory Mathematical Analysis
Basic Computer Concepts
General Psychology
PL1 programming language
Oral Communications
Several Coaching Courses
Principles of Computer Science
Mary Baldwin College -- Courses in Psychology
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