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Question 1
0.02 out of 0.02 points
A ____ employs individuals, groups, or complete business units in geographically dispersed areas that can last for a few weeks or years, often requiring telecommunications or the Internet.
Answer
Selected Answer: virtual organizational structure
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Question 2
0.02 out of 0.02 points
A ____ is a significant and (ideally) long-term benefit to a company over its competition, and can result in higher-quality products, better customer service, and lower costs.
Answer
Selected Answer: competitive advantage
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Question 3
0.02 out of 0.02 points
A ____ is a single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.
Answer

Selected Answer: computer-based information system
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Question 4
0.02 out of 0.02 points
A ____ is an organizational structure with a reduced number of management layers.
Answer
Selected Answer: flat organizational structure
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Question 5
0.02 out of 0.02 points
A ____ is an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making.
Answer
Selected Answer: decision support system
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Question 6
0.02 out of 0.02 points

A ____ is any business-related exchange such as payments to employees, sales to customers, or payments to suppliers.
Answer
Selected Answer: transaction
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Question 7
0.02 out of 0.02 points
A ____ is centered on major products or services.
Answer
Selected Answer: project organizational structure
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Question 8
0.02 out of 0.02 points
A ____ organization is geographically distributed, and uses information technology to communicate and coordinate work.
Answer
Selected Answer: virtual
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Question 9

0.02 out of 0.02 points
A company’s ____ is usually a vice president concerned with the overall needs of the organization, and sets corporate-wide policies and plans, manages, and acquires information systems.
Answer
Selected Answer:
CIO
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Question 10
0.02 out of 0.02 points
A firm’s ____ includes all the hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.
Answer
Selected Answer: technology infrastructure
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Question 11
0.02 out of 0.02 points
A(n) ____ is a formal collection of people and other resources established to accomplish a set of goals.
Answer
Selected Answer:

organization
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Question 12
0.02 out of 0.02 points
A(n) ____ is a set of elements or components that interact to accomplish goals.
Answer
Selected Answer: system
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Question 13
0.02 out of 0.02 points
A(n) ____ is a set of integrated programs that manages the vital business operations for an entire multisite, global organization.
Answer
Selected Answer: enterprise resource planning system
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Question 14
0.02 out of 0.02 points
A(n) ____ is a set of interrelated components that collect, manipulate, store, and disseminate data and information and provide

a feedback mechanism to meet an objective.
Answer
Selected Answer: information system
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Question 15
0.02 out of 0.02 points
A(n) ____ is an agreement between two or more companies that involves the joint production and distribution of goods and services.
Answer
Selected Answer: strategic alliance
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Question 16
0.02 out of 0.02 points
A(n) ____ is an internal network based on Web technologies that allows people within an organization to exchange information and work on projects.
Answer
Selected Answer: intranet

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Question 17
0.02 out of 0.02 points
A(n) ____ is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers.
Answer
Selected Answer:
MIS
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Question 18
0.02 out of 0.02 points
A(n) ____ is an organized collection of people, procedures, software, databases, and devices used to record completed business transactions.
Answer
Selected Answer: transaction processing system
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Question 19
0.02 out of 0.02 points
A(n) ____ is basically a miniature IS department attached and directly reporting to a functional area in a large organization.
Answer

Selected Answer: information service unit
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Question 20
0.02 out of 0.02 points
A(n) ____ is software or hardware that protects the computer system or network from outside attacks.
Answer
Selected Answer: firewall
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Question 21
0.02 out of 0.02 points
A(n) ____ provides users with assistance, training, application development, documentation, equipment selection and setup, standards, technical assistance, and troubleshooting.
Answer
Selected Answer: information center
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Question 22
0.02 out of 0.02 points

A(n) ____ represents change theories by identifying the phases of change and the best way to implement them.
Answer
Selected Answer: change model
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Question 23
0.02 out of 0.02 points
In a traditional organizational structure, the positions or departments that are directly associated with making, packing, or shipping goods are called ____.
Answer
Selected Answer: line positions
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Question 24
0.02 out of 0.02 points
In information systems, ____ is information from the system that is used to make changes to input or processing activities.
Answer
Selected Answer: feedback

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Question 25
0.02 out of 0.02 points
Organizational learning is closely related to organizational ____.
Answer
Selected Answer: change
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Question 26
0.02 out of 0.02 points
A ____ employs individuals, groups, or complete business units in geographically dispersed areas that can last for a few weeks or years, often requiring telecommunications or the Internet.
Answer
Selected Answer: virtual organizational structure
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Question 27
0.02 out of 0.02 points
A ____ is a significant and (ideally) long-term benefit to a company over its competition, and can result in higher-quality products, better customer service, and lower costs.
Answer

Selected Answer: competitive advantage

Question 28
0.02 out of 0.02 points
A ____ is an organizational structure with a reduced number of management layers.
Answer
Selected Answer: flat organizational structure
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Question 29
0.02 out of 0.02 points
A ____ is centered on major products or services.
Answer
Selected Answer: project organizational structure
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Question 30
0.02 out of 0.02 points

A ____ organization is geographically distributed, and uses information technology to communicate and coordinate work.
Answer
Selected Answer: virtual
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Question 31
0.02 out of 0.02 points
A company’s ____ is usually a vice president concerned with the overall needs of the organization, and sets corporate-wide policies and plans, manages, and acquires information systems.
Answer
Selected Answer:
CIO
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Question 32
0.02 out of 0.02 points
A(n) ____ is a formal collection of people and other resources established to accomplish a set of goals.
Answer
Selected Answer: organization

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Question 33
0.02 out of 0.02 points
A(n) ____ is an agreement between two or more companies that involves the joint production and distribution of goods and services.
Answer
Selected Answer: strategic alliance
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Question 34
0.02 out of 0.02 points
A(n) ____ is basically a miniature IS department attached and directly reporting to a functional area in a large organization.
Answer
Selected Answer: information service unit
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Question 35
0.02 out of 0.02 points
A(n) ____ provides users with assistance, training, application development, documentation, equipment selection and setup, standards, technical assistance, and troubleshooting.
Answer
Selected Answer:

information center
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Question 36
0.02 out of 0.02 points
A(n) ____ represents change theories by identifying the phases of change and the best way to implement them.
Answer
Selected Answer: change model
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Question 37
0.02 out of 0.02 points
In a traditional organizational structure, the positions or departments that are directly associated with making, packing, or shipping goods are called ____.
Answer
Selected Answer: line positions
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Question 38
0.02 out of 0.02 points
Organizational learning is closely related to organizational ____.
Answer
Selected Answer:

change
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Question 39
0.02 out of 0.02 points
The ____ is centered on work teams or groups.
Answer
Selected Answer: team organizational structure
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Question 40
0.02 out of 0.02 points
The ____ model is a widely accepted model that identifies five key factors that can lead to attainment of competitive advantage.
Answer
Selected Answer: five-forces
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Question 41
0.02 out of 0.02 points
The ____ specifies the factors that can lead to better attitudes about the information system, along with higher acceptance and usage of the system in an organization.
Answer

Selected Answer: technology acceptance model
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Question 42
0.02 out of 0.02 points
The term ____ is used to describe a series of activities that includes inbound logistics, warehouse and storage, production, finished product storage, outbound logistics, marketing and sales, and customer service.
Answer
Selected Answer: value chain
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Question 43
0.02 out of 0.02 points
The term ____ refers to the ability of a product (including services) to meet or exceed customer expectations.
Answer
Selected Answer: quality
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Question 44
0.02 out of 0.02 points
____ helps determine what supplies are required for the value chain, what quantities are needed to meet customer demand, how the supplies should be processed (manufactured) into finished goods and services, and how the shipment of supplies and products to customers should be scheduled, monitored, and controlled.

Answer
Selected Answer:
Supply chain management
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Question 45
0.02 out of 0.02 points
____ investigates the additional profits or benefits that are generated as a percentage of the investment in IS technology.
Answer
Selected Answer:
ROI
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Question 46
0.02 out of 0.02 points
____ involves contracting with outside professional services to meet specific business needs.
Answer
Selected Answer:
Outsourcing
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Question 47
0.02 out of 0.02 points
____ involves rapidly responding to the organization’s flow of work as the need for computer resources varies.
Answer

Selected Answer:
On-demand computing
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Question 48
0.02 out of 0.02 points
____ involves the radical redesign of business processes, organizational structures, information systems, and values of the organization to achieve a breakthrough in business results.
Answer
Selected Answer:
Reengineering
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Question 49
0.02 out of 0.02 points
____ is a process for testing skills and knowledge that results in an endorsement by the certifying authority that an individual is capable of performing a particular job.
Answer
Selected Answer:
Certification
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Question 50
0.02 out of 0.02 points
____ is a statistical term that means products and services will meet quality standards 99.9997% of the time.
Answer

Selected Answer:
Six sigma
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Question 51
0.02 out of 0.02 points
____ is achieved when a company delivers different products and services.
Answer
Selected Answer:
Differentiation
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Question 52
0.02 out of 0.02 points
____ is achieved when a company delivers the lowest priced products and services.
Answer
Selected Answer:
Cost leadership
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Question 53
0.02 out of 0.02 points
____ is achieved when a company delivers to only a small market.
Answer
Selected Answer:

A niche strategy
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Question 54
0.02 out of 0.02 points
____ programs help a company manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sale, and programs to retain loyal customers.
Answer
Selected Answer:
Customer relationship management
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Question 55
0.02 out of 0.02 points
____ refers to organizational subunits and the way they relate to the overall organization.
Answer
Selected Answer:
Organizational structure
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Question 56
0.02 out of 0.02 points
____ is the activity of creating or modifying business systems.
Answer
Selected Answer:

Systems development
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Question 57
0.02 out of 0.02 points
____ is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision.
Answer
Selected Answer:
Knowledge
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Question 58
0.02 out of 0.02 points
____ is the electronic transmission of signals for communications.
Answer
Selected Answer:
Telecommunications
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Question 59
0.02 out of 0.02 points
____ is the knowledge of how data and information are used by individuals, groups, and organizations.
Answer
Selected Answer:

Information systems literacy
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Question 60
0.02 out of 0.02 points
____ is the simulation of a real or imagined environment that can be experienced visually in three dimensions.
Answer
Selected Answer:
Virtual reality