THE NEW YORK INSTITUTE OF TECHNOLOGY SCHOOL OF MANAGEMENT SPRING, 2008 INTRO E-COMMERCE MGMT-775-W01 DR. STEPHEN W. HARTMAN PREREQUISITE: MIST 595 3 CREDITS OFFICE HOURS MONDAYS AND WEDNESDAYS 2-4 PM WISSER LIBRARY, 3RD FLOOR AND BY APPOINTMENT OFFICE TEL.: (516) 686-7972 O.W. REFERENCE WEB SITE COURSE WEB SITE COURSE OBJECTIVES This course explores how the landscape of online commerce is changing and evolving. With balanced coverage of both the technological and the strategic aspects of successful e-commerce, students are able to tackle the real-world business cases included in each chapter. Reflecting changes in the economy and how businesses are responding, this course emphasizes revenue and transaction cost reduction models as an alternative to the older ideas of business models. The business phenomenon that we now call electronic commerce has had an interesting history. From humble beginnings in the mid-1990s, electronic commerce grew rapidly until 2000, when a major downturn occurred. Many people have seen news stories about the “dot-com boom” followed by the “dotcom bust” or the “dot-bomb.” In the 2000 to 2003 period, many industry observers were writing obituaries for electronic commerce. Just as the unreasonable expectations for immediate success fueled the high expectations during the boom years, overly gloomy news reports colored perceptions during this time. Although the rapid expansion and high levels of investment of the boom years are not likely to be repeated, the second wave of electronic commerce has begun. WEB SITE Supplementary information for the course is available at Dr. Hartman. The Web site contains PowerPoint slides, class announcements, the course syllabus, test dates, and other information for the course. TEXTBOOK Gary Schneider, Electronic Commerce, Seventh Edition (Thompson Course Technology, 2007). ISBN 1-4188-3703-2. Greg Holden. Starting an Online Business For Dummies, 4th Edition ISBN: 0-7645-8334-4. Paperback. EXAMINATIONS There will be two fifty question multiple choice examinations based upon the readings in the text and lecture material. Dr. Hartman MGMT 775 Page 2 E-COMMERCE TERM PROJECT The students are required to prepare and develop an E-Commerce project. The purpose of this project is to have the students become familiar with the elements of an E-Commerce site and its functionality. While students are not required to make this an actual online site, the project will involve several steps. 1. Choose a product(s) or service(s) to market utilizing an e-commerce website. Refer to Chapter 2 of Starting an Online Business for Dummies for a range of choices. 2. Do a market study to justify choosing this particular product(s) or service(s). Who is the competition? What is the demand? Why will it be successful? What is your competitive advantage? 3. Explore hosting sites. What would be a practical hosting site for your ecommerce web site? Refer to Chapter 3 of Starting an Online Business for Dummies for an in depth discussion. 4. Choose a domain name. While it is not necessary to register your domain name unless you plan on activating the site, show all the steps necessary to register your domain. Refer to Chapter 8 of Starting an Online Business for Dummies for an in depth discussion. 5. Choose a web page editor and develop a web page for your business. In addition to having a full description of the product or service you are offering, It should have all the functionality necessary to insure a successful online business including having inventory management, a shopping cart, and a method of payment. Additional features such as a newsletter, search features, guest book etc. add to the value of your website. 6. Refer to Chapter 15 of Starting an Online Business for Dummies and develop a marketing strategy for your online business. What search services will you register with? What is the cost for this service? Is it possible to start a partnership for your business? 7. What is your Operations Plan? How will this site actually operate? Be comprehensive. 8. What is your Financial Plan? The Financial Plan should include a statement of the financial assumptions used to generate the plan numbers, a break-even analysis that identifies the amount of sales needed to cover fixed and variable expenses, a statement of the sources and uses of funds that explains how the e-business expects to secure capital and how it will spend it, the ownership of the e-business, and what the expected return on the business is. 9. Who will manage this business? There should be a management statement accompanying this business plan. 10. Prepare an Issues analysis and critical risk statement that identifies threats or opportunities the e-business will face including economic, market and environmental considerations. 11. Due Date April 30, 2008. Dr. Hartman MGMT 775 Page 3 STUDENT PARTICIPATION As graduate MBA students it is expected in this course that each student will at least read the Wall Street Journal. The instructor will make available a special student discount subscription form for those not having access to the paper. Additionally, student discount subscription forms for Business Week, Fortune and Investor's Business Daily will be made available. In recent years E-Commerce has revolutionized the way we do business. Students are therefore asked to contribute to the classroom discussion by reading publications such as the E-Commerce Times, http://ecommerce.internet.com/, New York Times, Forbes magazine, Money magazine, and others. KEEP UP TO DATE! While it is impossible to keep up with everything, students should at least be aware of the major developments of the day. Consistent with this philosophy students are asked to cut out and bring to class one article from the press each class session relating to e-commerce. Prepare to be called on and discuss the contents of the article with the class. GRADE WEIGHTING Examination #1 30% Examination #2 30% Term Paper 30% Class Participation (Articles) 10% GRADING 90-100 = A 86-89 = B+ 80-85 = B 76-79 = C+ 70-75 = C 0-69 = F ATTENDANCE If you stay current in your readings, get the notes, and do the assignments, isolated absences should not, in general, have any adverse effects. However, more than three absences may force your withdrawal. Dr. Hartman MGMT 775 Page 4 Please exchange phone numbers with those sitting around you. Please do not call to notify me of your absence unless you have an unusual problem. Your absence will be obvious. If you do miss a class, stay current by calling one of your classmates and get the notes etc. A B AVERAGE IS A PASSING GRADE IN ALL GRADUATE COURSES. MAKEUP EXAMINATIONS ARE NOT GIVEN. STUDENTS WHO DO NOT PASS AT LEAST ONE EXAMINATION WILL NOT PASS THE COURSE! READING ASSIGNMENTS Week 1 2 3 Chapter Reading Topics Introduction to Electronic Commerce Technology Infrastructure: The Internet and the World Wide Web Selling on the Web: Revenue Models and Building a Web Presence Marketing on the Web Chapter 1 Chapter 4 Prepare a brief discussion paper that examines different brand names after searching for them on the Web. How does the presentation differ? Examine sites such as Amazon.com and BarnesAndNoble.com. What are their similarities? Their differences? Examine Pepsi.com and CocaCola.com as well. Examine these brands and their method of ‘getting the name out there’. Business-to-Business Strategies: From Electronic Chapter 5 E-Commerce outline due. Chapter 2 Chapter 3 4 5 Chapter Projects Dr. Hartman MGMT 775 project State Page 5 Exams Data Interchange to Electronic Commerce 13 Online Auctions, Virtual Communities, and Web Portals The Environment of Electronic Commerce: Legal, Ethical, and Tax Issues Web Server Hardware and Software Electronic Commerce Software Security for Electronic Commerce Payment Systems for Electronic Commerce Planning for Electronic Commerce Term Papers Due and Presentation 14 Final Exam 6 7 8 9 10 11 12 product(s) or service(s) of your e-commerce site. Justify it with a preliminary marketing survey. State your basic operations strategy. Chapter 6 Mid-term Exam Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 E-Commerce Term Paper Due Date April 30, 2008 E-COMMERCE REFERENCES CyberAtlas: Internet Statistics and Market Research for Web Marketers http://cyberatlas.internet.com/ Publisher: Jupitermedia Corporation Doing Business on the Internet http://www.loc.gov/rr/business/ecommerce/inet-business.html Publisher: LC Business Reference Service E-Commerce Times http://www.ecommercetimes.com/ Publisher: ECT News Network, Inc. ebusinessforum.com: Global Business Intelligence for the Digital Age http://www.ebusinessforum.com/ Publisher: Economist Intelligence Unit Limited ecommerce-guide.com http://ecommerce.internet.com/ Dr. Hartman MGMT 775 Page 6 Publisher: internet.com Corp. Catalog Record/Annotation 98801970 Electronic Commerce Guide http://ecommerce.internet.com/ Publisher: Mecklermedia Corporation Catalog Record/Annotation 98801970 Market Research & Internet Marketing Research http://www.knowthis.com/research/marketingresearch.htm Publisher: Knowthis OECD: Electronic Commerce Electronic Commerce OECD: Electronic Commerce http://www.oecd.org/topic/0,2686,en_2649_37441_1_1_1_1_37441,00.html Publisher: OECD UNeTradeS.Net: Standards for Trade and Electronic Business http://www.unece.org/etrades/ Publisher: United Nations Virus Hoaxes and Netlore http://www.hoaxinfo.com/ Publisher: J. Richards Catalog Record/Annotation 2002556425 GENERAL SOURCES FOR DOING BUSINESS ON THE INTERNET CommerceNet A not-for-profit 501c(6) mutual benefit corporation which is conducting the first large-scale market trial of technologies and business processes to support interoperable electronic commerce via the Internet. Free Pint Written by information professionals in the UK, this free e-mail newsletter gives "tips, tricks and articles on how and where to find reliable Web sites and search more effectively." Global Internet Statistics (By Language) (GlobalReach) Provides the latest estimated figures of the number of native speakers online worldwide by language. Includes links to more detailed language information by country, as well as a chart showing the evolution & projections of online linguistic populations, beginning with 1996. Also includes a section on projected e-commerce by country. Sources for the data are included. Internet Economy Indicators The Internet Economy Indicators (TM), which are derived from analysis of four "layers" of the internet economy: infrastructure, application, intermediary/market maker, and commerce, are Dr. Hartman MGMT 775 Page 7 tools for tracking and understanding the rapidly expanding Internet economy. They are designed to quantify the sales volume and employment in various groups of Internet-related products and services. Internet Fraud Watch (National Consumer League) Part of the National Fraud Information Center, the Internet Fraud Watch assists consumers to "distinguish between legitimate and fraudulent promotions in cyberspace and route reports of suspected fraud to the appropriate law enforcement agencies." PeerSpectives (Edward Lowe Foundation) Designed for the business owner, the site emphasizes peer-networking and "next-level" thinking, encouraging business owners to anticipate issues the company is likely to encounter at the next level of growth and to understand the organizational changes required to move the company to that level. Includes numerous short articles on such topics as building an organization, acquiring and managing finances, human resources, legal issues, taxes, operations and technology. Some articles include citations to additional sources of information, including books, articles, research centers, professional associations, and web sites. Marketing Resources (Tenagra Corp.) Links to various resources and statistics on Internet marketing, as well as to bibliographic information on print publications on Internet marketing, advertising, and the business use of the Web. Includes links to purchase information and book reviews from Amazon.com. Wilson Internet: Web Marketing and E-Commerce Includes links to full-text articles and other resources relating to e-commerce and web marketing. "Netiquette" for Doing Business on the Internet Learn the Net Covers a wide range of Internet basics, including a brief history or the Internet, netiquette, email, web browsers, newsgroups, web publishing, multimedia, conferencing, security, and privacy. Presents a guide and tutorial for learning to use the Internet, describes publishing, researching, and doing business on the Internet. Contains a glossary, a FAQ section, and a site search form. Provides access to French, German, Italian, and Spanish versions of site information. The Net: User Guidelines and Netiquette (Arlene Rinaldi) Sets forth guidelines to "assist users of the Internet to know what is considered abuse of available resources and ... to be responsible in how they access or transmit information through the Internet." Internet Business Directories BizWeb: Business Guide to the Web Internet resources of businesses, arranged by the companies' products and services. Uses broad subject categories. Dr. Hartman MGMT 775 Page 8 AllBusiness (AllBusiness) Claims to be "the largest and most comprehensive business catalog in the world.". SuperPages.com Maintained by Verizon Information Services, the site allows users to search yellow and white pages nationwide. Also includes other features such as product reviews and an interactive MerchantMatch page. Internet Services and Consultants for Businesses BtoB: Advertising Age's Newspaper of the Marketing Revolution (Crain Communications) Site includes the Web Price Index, a monthly study of the cost of web services; NetMarketing 200, a ranking of two hundred business-to-business sites, searchable by name, rank, or industry; and the BtoB 100, a listing of top advertisers by spending or by medium. eBizSearch "eBizSearch is an experimental niche search engine that searches the web and catalogs academic articles as well as commercially produced articles and reports that address various business and technology aspects of e-Business. The search engine crawls websites of universities, commercial organizations, research institutes and government departments to retrieve academic articles, working papers, white papers, consulting reports, magazine articles, and published statistics and facts." From the eBizSearch Web Site, February 6, 2003. eCommerce-guide.com This portal to information on electronic commerce offers daily news, feature articles, product reviews, case studies, and an e-commerce events calendar, as well as an e-commerce- focused discussion forum. Internet Access Providers (Yahoo) Internet Business Consultants (Yahoo E - COMMERCE BIBLIOGRAPHY Afuah, Allan. Internet Business Models and Strategies: text and Cases. Table of Contents: http://www.loc.gov/catdir/toc/mh021/00040692.html Boston: Irwin/McGraw-Hill, 2001. HD30.37.A33 2001 (Dobbs Ferry) Bunnell, David. Making the Cisco Connection: the story behind the real Internet Superpower. New York: Wiley, 2000. HF5478 .B862000 (Dobbs Ferry) Dr. Hartman MGMT 775 Page 9 Bunnell, David. The E-bav Phenomenon: business secrets behind the world's hottest Internet company. New York: Wiley, 2000. HF5478 .B86 2000 (Dobbs Ferry) Cunningham, Michael J. B2B: How To Build A Profitable e-Commerce Strategy. Cambridge, Mass. Perseus, c2001. HF5548.32.C885 2001x (Dobbs Ferry) E-Commerce: Fundamentals and applications. ElectronicLink: Version of Resource: Table of Contents http://wwwJoc.gov/catdir/toc/wilev021/20 Chicester, New York: Wiley, 2001. HF5548.32 E.186 2001 (Manhattan) Focazio, Martin T. The e-Factor: Building a 24/7 Customer-Centric, Electronic Business for the Internet Age. New York: AMACOM, 2001. HF5548.32.F63 2001 (Yorktown) Goldstein, Douglas E. E-healthcare; harness the power of internet and e-care. Gaithersburg, MD : Aspen Publishers, 2000. R859.7.E43 G65 2000 (Dobbs Ferry) Hall, Robert Ernest. Digital dealing: How E-markets are Transforming the Economy. New York. W.W. Norton, 2001. Hartman, Amir. Net Ready: Strategies for success in the E-conomy. Electronic Link: Version of Resource: Table of Contents http://ww.loc.gov/catdir/toc/mh021/00687 New York: McGraw-Hill, 2000. Keen, Peter G. W. The eProcess Edge; Creating Customer Value and Business Wealth in the Internet Era. California: Berkeley, 2000 HD30.28.K44 2000 (Dobbs Ferry) Dr. Hartman MGMT 775 Page 10 Kalakota, Ravi. M-Business: the race to mobility. New York: McGraw-Hill, 2002. HF5548.32 .K354 2002 (Dobbs Ferry) Kubota, Takashi, editor..Cyberlaw for Global E-Business : Finance, Payment, And Dispute Resolution. Hershey PA : Information Science Reference, 2008. ISBN: 9781599048284. Lee, In, editor. E-Business Innovation and Process Management. Hershey, PA : CyberTech Pub., 2007. ISBN: 1599042770. Levy, Mitchell A. E-volve-or-Die.com; Thriving In the Internet Age Through E-Commerce Management. Indianapolis: New Riders, 2001. HF5548.32.L48 2001 (Dobbs Ferry) Mann, Catherine. Global Electronic Commerce; A Policy Primer. Washington, DC: Institute for International Economics, 2000. HF5548.32.M36 2000 (Dobbs Ferry) May, Paul. The Business of E-Commerce; From Corporate Strategy to Technology. Cambridge: Cambridge University Press, 2000. HF5548.32.M39 2000x (Bronx) Patel, Keyur. Digital Transformation; the essentials of e leadership. New York: KPMG McGraw-HUI, 2000. HF5548.32 .P38 2000 (Manhattan) Pavlik, John V. Journalism and the New Media. New York: Columbia University Press, 2001. PN4784 .E53 P38 2001 (Dobbs Ferry) Spector, Robert. Amazon.com: Get Big. Fast. New York: Harper Business, c2000. Z473.A485 S64 2000 (Bronx) Tiernan. Bernadette. E-tailing. Chicago: Dearborn, 2000. Dr. Hartman MGMT 775 Page 11 HF5548.32 .T532000 (Dobbs Ferry) E-COMMERCE - INFORMATION RESOURCES MANAGEMENT Fingar, Peter. The Death of "e" and the Birth of the real new economy: business models, technologies and strategies for the 21st century. Tampa: Meghan-Kiffer Press, 2001. HF5548.32 .F4542001x (Dobbs Ferry) Flynn, Nancy. The E-Policv Handbook: Designing and Implementing Effective E-Mail, Internet, and Software Policies. New York : AMACOM, 2001. HE7551.F58 2001 (Dobbs Ferry) Fraumeni, Barbara. Government Statistics e-commerce and the electric economy. Resource: http://Durl.access.gpo.gov/GPO/LPS18323 Washington, D.C.: U.S. Census Bureau, 2000. Kanter, Rosabeth Moss. E-Volve: Succeeding in the Digital Culture of Tomorrow. Boston: Harvard Business School Press, 2001. HC79.I55 K358 2001 (Dobbs Ferry) E- COMMERCE- INTERNET MARKETING Bayne, Kim M. The Internet Marketing Plan: the complete guide to instant web presence. ElectronicLink: Version of Resource Table of Contents http://www.loc.gov/catdir/toc/onix03/9905 New York: Wiley, 2000. HF5415.1265 .B39 2000 ( Manhattan Audio Visual) Birch, Alex. The Age of E-Tail: Conquering The New World of Electronic Shopping. Oxford, UK.: Capstone Pub, 2000. HF5429.12.B57 2000 (Dobbs Ferry) Bergeron, Bryan P. The Wireless Web: How to Develop and Execute a Winning Wireless Strategy. New York: McGraw-Hill, 2001 HF5548.32.B467 2001 (Dobbs Ferry) Bruner Rick E. NetResults.2: best practices for Dr. Hartman MGMT 775 Page 12 Web marketing. Indianapolis, IN.: New Riders, 2001. HF5415.1265 .B7 2001x (Dobbs Ferry/Yorktown) Coupey, Eloise. Marketing and the Internet. Upper Saddle River, NJ.: Prentice Hall, 2000. HF5415.1265 .C68 2001 (Manhattan) Hofacker, Charles F. Internet Marketing ElectronicLink: Version of Resource: Table of Contents http://www.loc.gov/catdir/toc/onix06/00036498.html New York: Wiley 2001. HF5415.1265 .H638 2001 (Manhattan) Levine, Rick. The Cluetrain Manifesto: The End of Business As Usual. Cambridge: Perseus Books, c2000. HF5548.32.C56 2000 (Dobbs Ferry/Bronx) Plunkett, Jack. Plunkett's E-Commerce & Internet Business Almanac. Houston, TX: Plunkett Research, 2000. REF HF5548.32.P55 (Dobbs Ferry Ref and Audio Visual) Steinbock, Dan. The Birth of Internet Marketing Communication. Westport, CT.: Quorum, 2000. HF5415.1265 .8735 2000 (Bronx) Sterne, Jim. World Wide Web Marketing: integrating the web in your marketing strategy. Table of Contents New York: Wiley, 2001. Electronic Link: http://www.loc.gov/catdir/toc/onix07/2001033011.html HF5415.1265 .8742 20 (Dobbs Ferry) Strauss, Judy. E Marketing. Upper Saddle River, N.J.: Prentice Hall, 2000 HF5415.1265 .8774 2001(Manhattan) Trepper, Charles H. E-Commerce Strategies. Redmond, Wash. Microsoft Press, c2000. HF5548.32.T74 2000 Dr. Hartman MGMT 775 Page 13 (Bronx) E-COMMERCE - INTERNET SECURITY. PRIVACY AND FRAUD Know the rules, use the tools: privacy in the digital age: a resource for Internet users. Washington, D.C.: U.S. Senate Judiciary Committee. 2001. Resource: http://purl.access.gpo.gov/GPO/LPS16318 Camp, L. Jean. Trust and Risk in Internet Commerce. Cambridge: MIT Press, 2000. HF5548.32.C355 2000 (Dobbs Ferry) Merkow, Mark S. The E-privacv Imperative: Protect your Company's survival in New York, AMACOM, 2002 HF5548.32.M47 2002 (Dobbs Ferry) the Electronic Age. Mintz, Anne P. Web of Deception: misinformation on the Internet. Medford, NJ.: Cyberage Books, 2002 ZA4201 .W43 2002 (Dobbs Ferry) Schneier, Bruce. Secrets and Lies: Digital Security in a Networked World. New York. Wiley, 2000. QA76.9.A25S352 2000 (Dobbs Ferry) Sindell, Kathleen. Safety Net: protecting your business on the Internet. ElectronicLink: Version of Resource: Table of Contents http://www.loc.gov/catdir/toc/Wilev023/20 New York: Wiley, 2002. HV6773 .S56 2002 (Manhattan) E-CQMMERCE- LEGAL Brinson, J. Diane. Internet Law and Business Menlo Park, CA.: Ladera Press, 2000. KF889.B75.2000x (Dobbs Dr. Hartman MGMT 775 Ferry) Page 14 Butler, Susan. eBusiness Legal Kit for Dummies. Foster City, CA: IDG Books Worldwide, c2000. HF5548.32.B88 (Dobbs Cases in Electronic Commerce. Boston. Irwin/McGraw-Hill, HF5548.32.C365 2000x Ferry) c2000. Ferrer, Gerald. Cvberlaw; your rights in Cyberspace.Cincinnati: Thomson Learning, KF390.5.C6 C935 2001 (Dobbs Ferry) 2001 Impari, Steven D. Internet law: the Complete Guide. North Vancouver, B.C., Canada: Specialty Technical Publishers, 1998. Loose-leaf format updated quarterly. REF KF390.5.C6 1568 (Dobbs Ferry) Jasper, Margaret C. Banks and their Customers. Dobbs Ferry, N.Y.: Oceana Publications, 2000 KF975.G37 2000 (Dobbs Ferry) E-COMMERCE- WEB DESIGN Eccher, Clint. Professional Web design: techniques & templates. Hingham, MA: Charles River Media, 2002. TK5105.888.E37 2002 (Dobbs Ferry) Feiler, Jesse. Managing the Web-Based Enterprise. San Diego: CA, Morgan Kaufman, c2000. HF5548.32.F44 2000 (Dobbs Ferry) McClelland, Deke. Web Design Studio Secrets. Foster City, CA.: IDG Books Worldwide, 2000. TK5105.888.M3747 2000x (Yorktown) Mohler, James L. Flah 5: graphics, animation and interaction. Albany: Delmar Thomson Learning, 2001. Dr. Hartman MGMT 775 Page 15 T385.M632 2000 (Manhattan) Neilson, Jakob. Designing Web Usability. Indianapolis: New Riders, c2000. TK5105.888.N56 2000x (Dobbs Ferry) Rosenfeld, Louis. Information architecture for the World Wide Web. Cambridge, MA: O'Reilly, 2002. TK5105.888.R67 2002 (Bronx) Shelly, Gary B. Web Design: introductory concepts and techniques. Cambridge, MA: Course Technology, 2002 TK5105.888.S52 2002 (Dobbs Ferry) Smith, Bud F. Creating Web Pages for Dummies. New York: Hungry Minds, c2002. QA76.76.H94 S62 2002x (Manhattan) Tamura, Randall A. Domino 5 Web Programming With XML, Java and JavaScript. Indianapolis: Que, 2000. HF5548.4.L673 T35 2000x (Dobbs Ferry) Towers, J. Tarin. Dreamweaver 3 for Windows And Macintosh. Berkeley: Peachpit Press, 2000. TK5105.8885.D74 T6933 (Dobbs Ferry) Weinman, Lynda. Dreamweaver lynda.com/books, c2000 TK5105.8885.D74 W45 2000x (Dobbs Ferry/Yorktown) 3: H-O-T. Berkeley, CA.: Williams, Robin. The Non-Designer's Web book: an easy guide to creating, designing, and posting your own Web site. Berkeley, CA.: Peachpit Press, 2000. TK5105.888.W69 2000x Dr. Hartman MGMT 775 Page 16 (Dobbs Ferry) Worsley, Tim. Building a Website. London: Dorling Kindersley,2000. TK5105.888.W69 2000x (Dobbs Ferry) MAGAZINES Business 2.0. San Francisco, CA.: Business 2.0 Media, Inc. eWeek. New York: Ziff Davis Media Also available online in full-text format thru EBSCO Masterfile from 5/00. Internet World. Westport, CT: MecklerCorp. Related Internet site: http://www.iw.com Also available online in full-text format thru Wilson from 7/99; Proquest from 8/15/99 and EBSCO Masterfile from 7/99. SUBSCRIPTION DATABASES These can be accessed through the Mercy College Library Home Page. ABI/INFORM Global ABI indexes and abstracts articles in the area of business and management From 1,600 English-language U.S. and international professional publications, Academic journals and trade magazines. Articles from over 900 periodicals are full-text. Coverage varies by publication, with indexing for many beginning in the 1970s and full text in the 1990s. Updating is daily. MasterFILE Select (EBSCOhost) This database provides indexing and abstracting for over 2,650 magazines, journals, and newspapers in a broad range of topic areas and full-text for articles in over 760 of the publications. Indexing for many articles begins in 1984, with full text in the early 1990s. Updating is daily. Wilson Omnifile Full Text Select Wilson Omnifile provides complete full-text coverage of selected articles from Dr. Hartman MGMT 775 Page 17 more than 1400 periodicals indexed in Readers' Guide Abstracts, Humanities Abstracts, Social Sciences Abstracts, General Science Abstracts, Education Abstracts, and Wilson Business Abstracts. Coverage begins in 1994; updating is weekly. Internet Search Engines About.com http://www.about.com Also includes a subject directory. Business.com http://www.business.com It is also a directory for business information. Google http://www.google.com This search engine continues to expand its usefulness in all subject areas . Internets http://www.internets.com Searches can be done using the search engine or by category. LawGuru http://www.lawguru.com Links to other law search engines and a legal directory. LawRunner http://www.lawrunner.com A Legal Research Tool that operates in conjunction with AltaVista search engine and selected legal databases. Wisenut http://www.wisenut.com - Categories and direct links to websites. Dr. Hartman MGMT 775 Page 18