Victorian Purchasing Guide for FNS10 Financial Services – Version 5
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Victorian Purchasing Guide for FNS10 Financial Services Training Package Version No 5 August 2013 © State of Victoria (Department of Education and Early Childhood Development) 2013 Copyright of this material is reserved to the Crown in the right of the State of Victoria. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Australia licence (http://creativecommons.org/licenses/by-nd/3.0/au/). You are free use, copy and distribute to anyone in its original form as long as you attribute Higher Education and Skills Group, Department of Education and Early Childhood Development as the author, and you license any derivative work you make available under the same licence. 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Page 2 of 80 Victorian Purchasing Guide Version History Training Package Version Date VPG Approved FNS10 Financial Services Version 5 14/08/2013 Comments New qualification: FNS60513 Advanced Diploma of Superannuation Imported electives updated in all qualifications. 2 new units added: FNSFLT301A Be MoneySmart FNSFLT401A Be MoneySmart through a career in small business FNS10 Financial Services Version 4 27/02/2013 1 updated qualification – FNS51011 Diploma of Financial Markets 2 new units added: FNSASICL503A Provide advice in a regulated emissions market FNSFMK512A Apply knowledge of emissions markets FNS10 Financial Services Version 3 25/05/2012 3 updated Accounting qualifications; 2 updated Life Insurance qualifications. 19 new units (including 3 units migrated from FNS04) added in Accounting, Life Insurance, Compliance and Customer Service 3 updated Accounting units FNS10 Financial Services Version 2 26/04/2012 NSSC endorsed changes to a number of qualifications to remove or replace units in the core with units more appropriate to the qualification or to better reflect workplace requirements. 2 qualifications have been restructured to meet emerging regulatory requirements. 2 qualifications reinstated from FNS04 Financial Services Training Package. 2 new units are included and 7 units migrated from FNS04 Financial Services Training Package. Inclusion of new electives as part of ISC upgrades to some qualifications to provide pathways to ASIC RG146 compliance and removal of restrictive packaging of electives in a number of qualifications. FNS10 Financial Services Training Package Version 1 30 March 2011 Replaces FNS04 Financial Services Training Package. Page 3 of 80 FNS10 Financial Services Training Package Victorian Purchasing Guide CONTENTS INTRODUCTION 5 What is a Victorian Purchasing Guide? 5 Registration 5 QUALIFICATIONS 6 UNITS OF COMPETENCY AND NOMINAL HOURS 8 SAMPLE TRAINING PROGRAMS 24 CONTACTS AND LINKS 77 GLOSSARY 80 Page 4 of 80 INTRODUCTION What is a Victorian Purchasing Guide? The Victorian Purchasing Guide provides information for use by Registered Training Organisations (RTOs) in the provision of Victorian government subsidised training. Specifically the Victorian Purchasing Guide provides the following information related to the delivery of nationally endorsed Training Packages in Victoria: The nominal hour range (minimum-maximum) available for each qualification. Nominal hours for each unit of competency within the Training Package. Sample Training Programs Registration RTOs must be registered by either the Victorian Registration and Qualifications Authority (VRQA) or the Australian Skills Qualification Authority (ASQA) regulatory body to be eligible to issue qualifications and statements of attainment under the Australian Quality Framework (AQF). The VRQA is the regulatory authority for Victoria that registers VET training organisations who provide courses to domestic students only and who only offer training in Victoria. To register to provide training to international students and in other Australian states and territories you will need to apply with ASQA. Page 5 of 80 QUALIFICATIONS Code Title Qualification Nominal Hour Range Minimum Maximum FNS10110 Certificate I in Financial Services FNS20111 Certificate II in Financial Services 190 245 FNS30111 Certificate III in Financial Services 200 555 FNS30210 Certificate III in Personal Injury Management (Claims Management) 305 560 FNS30311 Certificate III in Accounts Administration 280 480 FNS30410 Certificate III in Mercantile Agents 370 430 FNS30511 Certificate III in General Insurance 260 535 FNS30610 Certificate III in Insurance Broking 455 550 FNS40111 Certificate IV in Credit Management 375 505 FNS40211 Certificate IV in Bookkeeping 470 610 FNS40310 Certificate IV in Personal Injury Management (Claims Management) 605 725 FNS40410 Certificate IV in Personal Injury Management (Return to Work) 550 650 FNS40510 Certificate IV in Personal Injury Management (Underwriting) 415 590 FNS40611 Certificate IV in Accounting 580 700 FNS40710 Certificate IV in Financial Practice Support 460 695 FNS40811 Certificate IV in Finance/Mortgage Broking 505 535 FNS40911 Certificate IV in Superannuation 470 595 FNS41011 Certificate IV in Banking Services 370 470 FNS41110 Certificate IV in Financial Markets Operations 540 660 FNS41211 Certificate IV in Mobile Banking 400 455 FNS41311 Certificate IV in Personal Trust Administration 390 510 FNS41411 Certificate IV in General Insurance 380 775 FNS41512 Certificate IV in Life Insurance 390 525 FNS41611 Certificate IV in Loss Adjusting 445 1160 FNS41710 Certificate IV in Insurance Broking 495 570 FNS41811 Certificate IV in Financial Services 275 750 FNS50110 Diploma of Personal Injury Management 525 730 FNS50210 Diploma of Accounting 490 580 FNS50311 Diploma of Finance and Mortgage Broking Management 645 790 FNS50411 Diploma of Conveyancing 705 850 FNS50511 Diploma of Personal Trustees 560 600 FNS50611 Diploma of Financial Planning 705 935 FNS50711 Diploma of Superannuation 520 845 FNS50811 Diploma of Integrated Risk Management 435 680 FNS50910 Diploma of Banking Services Management 525 690 Page 6 of 80 185 Code Title Qualification Nominal Hour Range Minimum Maximum FNS51011 Diploma of Financial Markets 390 605 FNS51110 Diploma of General Insurance 465 870 FNS51210 Diploma of Insurance Broking 645 895 FNS51312 Diploma of Life Insurance 435 935 FNS51410 Diploma of Loss Adjusting 715 935 FNS51511 Diploma of Credit Management 460 680 FNS51611 Diploma of Securitisation 620 680 FNS51710 Diploma of Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) Management 620 720 FNS51811 Diploma of Financial Services 340 885 FNS60110 Advanced Diploma of Insurance Broking 685 970 FNS60210 Advanced Diploma of Accounting 410 520 FNS60311 Advanced Diploma of Conveyancing 980 1100 FNS60410 Advanced Diploma of Financial Planning 525 690 FNS60513 Advanced Diploma of Superannuation 600 940 FNS60610 Advanced Diploma of Banking Services Management 660 830 FNS60711 Advanced Diploma of Financial Licensing Management 560 755 FNS60811 Advanced Diploma of Integrated Risk Management 485 740 Page 7 of 80 UNITS OF COMPETENCY AND NOMINAL HOURS RTOs are advised that there is a mapping inside the Training Package that describes the relationship between new units and superseded or replaced units from the previous version of FNS10 Financial Services Training Package. Information regarding transition arrangements can be obtained from the state or national VET Regulating Authority (see Contacts and Links section). You must be sure that all training and assessment leading to qualifications or Statements of Attainment from the FNS10 Financial Services Training Package is conducted against the Training Package units of competency and complies with the requirements in the assessment guidelines. Listing of the Units of Competency and Nominal Hours Unit Code Unit Title Nominal Hours FNSACC301A Process financial transactions and extract interim reports 60 FNSACC302A Administer subsidiary accounts and ledgers 40 FNSACC303A Perform financial calculations 30 FNSACC401A Process business tax requirements 50 FNSACC402A Prepare operational budgets 40 FNSACC403B Make decisions in a legal context 60 FNSACC404A Prepare financial statements for non-reporting entities 60 FNSACC405A Maintain inventory records 20 FNSACC406A Set up and operate a computerised accounting system 80 FNSACC407A Produce job costing information 40 FNSACC501A Provide financial and business performance information 60 FNSACC502B Prepare legally compliant income tax returns for individuals 80 FNSACC503A Manage budgets and forecasts 40 FNSACC504A Prepare financial reports for corporate entities 70 FNSACC505A Establish and maintain accounting information systems 50 FNSACC506A Implement and maintain internal control procedures 40 FNSACC507A Provide management accounting information 60 FNSACC601B Prepare and administer compliant tax returns for legal entities 80 FNSACC602A Audit and report on financial systems and records 40 FNSACC603A Implement tax plans and evaluate tax compliance 60 Accounting units Page 8 of 80 Unit Code Unit Title Nominal Hours FNSACC604A Monitor corporate governance activities 60 FNSACC605A Implement organisational improvement programs 60 FNSACC606A Conduct internal audit 40 FNSACC607A Evaluate business performance 60 FNSACC608A Evaluate organisation's financial performance 60 FNSACC609A Evaluate financial risk 40 FNSACC610A Develop and implement financial strategies 60 FNSACC611A Implement an insolvency program 70 FNSACC612A Implement reconstruction plan 70 FNSACC613A Prepare and analyse management accounting information 60 FNSACC614A Prepare complex corporate financial reports 60 Account management units FNSACM301A Administer financial accounts 10 FNSACM302A Prepare, match and process receipts 10 FNSACM303A Process payment documentation 10 FNSACM401A Evaluate and authorise payment requests 10 FNSASIC301C Establish client relationship and analyse needs 50 FNSASIC302C Develop, present and negotiate client solutions 50 FNSASIC303A Provide advice on First Home Saver Account Deposit Products and Noncash Payments 50 FNSASIC304A Provide Tier 2 general advice in general insurance 50 FNSASIC305A Provide Tier 2 personal advice in general insurance 50 FNSASICL503A Provide advice in the regulated emissions market 50 FNSASICM503A Provide Tier 1 personal advice in life insurance 50 FNSASICN503A Provide Tier 1 personal advice in general insurance 50 FNSASICO503A Provide Tier 1 general advice in general insurance 50 FNSASICP503A Provide Tier 1 general advice in life insurance 50 FNSASICQ503A Provide advice in First Home Saver Market Linked Accounts 50 ASIC units Page 9 of 80 Unit Code Unit Title Nominal Hours FNSASICR503A Provide advice in Margin Lending 50 FNSASICS503A Provide advice in Foreign Exchange 50 FNSASICT503A Provide advice in Managed Investments 50 FNSASICU503A Provide advice in Superannuation 50 FNSASICV503A Provide advice in Derivatives 50 FNSASICW503A Provide advice in Securities 50 FNSASICX503A Provide advice in Life Insurance 50 FNSASICY503A Provide advice in Insurance Broking 50 FNSASICZ503A Provide advice in Financial Planning 50 FNSBKG401A Develop and implement policies and procedures relevant to bookkeeping activities 30 FNSBKG402A Establish and maintain a cash accounting system 40 FNSBKG403A Establish and maintain an accrual accounting system 40 FNSBKG404A Carry out business activity and instalment activity statement tasks 40 FNSBKG405A Establish and maintain a payroll system 30 FNSBNK401A Coordinate a small business customer portfolio 60 FNSBNK402A Align banking products with the needs of small business customers 60 FNSBNK403A Provide services in a Business Transaction Centre 40 FNSBNK404A Promote mobile banking services 40 FNSBNK405A Provide mobile banking sales and service 40 FNSBNK406A Manage customer visits 30 FNSBNK501A Manage banking and service strategy for small business customers 60 FNSBNK502A Manage services in a Business Transaction Centre 60 FNSBNK503A Provide business advisory services within a financial services context 40 Comply with financial services legislation 80 Bookkeeping units Banking units Compliance units FNSCMP501A Page 10 of 80 Unit Code Unit Title Nominal Hours FNSCNV501A Take instructions in relation to a transaction 120 FNSCNV502A Read and interpret a legal document and provide advice 80 FNSCNV503A Analyse and interpret legal requirements for a transaction 50 FNSCNV504A Prepare legal documents 80 FNSCNV505A Finalise the conveyancing transaction 30 FNSCNV506A Establish and manage a trust account 60 FNSCNV601A Identify and conduct searches 60 Conveyancing units Credit management units FNSCRD301A Process applications for credit 20 FNSCRD302A Monitor and control accounts receivable 20 FNSCRD401A Assess credit applications 30 FNSCRD402A Establish and maintain appropriate securitisation 30 FNSCRD403A Manage and recover bad and doubtful debts 30 FNSCRD404A Utilise the legal process to recover outstanding debt 30 FNSCRD405A Manage overdue customer accounts 30 FNSCRD501A Respond to personal insolvency situations 40 FNSCRD502A Manage factoring and invoice discounting arrangements 40 FNSCRD503A Promote understanding of the role and effective use of consumer credit 40 FNSCRD504A Manage the credit relationship 40 FNSCRD505A Respond to corporate insolvency situations 40 Customer service units FNSCUS301A Respond to customer enquiries 25 FNSCUS401A Participate in negotiations 20 FNSCUS402A Resolve disputes 25 FNSCUS403A Deliver a professional service to customers 25 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers 50 Page 11 of 80 Unit Code Unit Title Nominal Hours FNSCUS502A Monitor client requirements 40 FNSCUS503A Review business performance 50 FNSCUS504A Manage premium customer relationships 60 FNSCUS505A Determine client requirements and expectations 70 FNSCUS506A Record and implement client instructions 75 FNSCUS601A Establish, manage and monitor key relationships 50 Financial literacy units FNSFLT201A Develop and use a personal budget 20 FNSFLT202A Develop and use a savings plan 20 FNSFLT203A Develop understanding of debt and consumer credit 25 FNSFLT204A Develop understanding of superannuation 40 FNSFLT205A Develop understanding of the Australian financial system and markets 40 FNSFLT206A Develop understanding of taxation 40 FNSFLT301A Be MoneySmart 40 FNSFLT401A Be MoneySmart through a career in small business 40 FNSFLT501A Assist customers to budget and manage own finances 40 FNSFLT502A Facilitate customer awareness of the Australian financial system and markets 40 FNSFLT503A Promote basic financial literacy skills 30 FNSFLT504A Facilitate customer understanding of personal financial statements 30 FNSFLT505A Facilitate customer or employee understanding of superannuation as an investment tool 60 Finance/mortgage broking units FNSFMB401A Prepare loan application on behalf of finance or mortgage broking clients 30 FNSFMB402A Provide finance and mortgage broking services 40 FNSFMB403A Present broking options to client 40 FNSFMB501A Settle applications and loan arrangements in the finance and mortgage broking industry 30 FNSFMB502A Identify and develop complex broking options for client 60 FNSFMB503A Present broking options to client with complex needs 50 Page 12 of 80 Unit Code Unit Title Nominal Hours FNSFMB504A Implement complex loan structures 50 Financial markets units FNSFMK401A Reconcile financial transactions 20 FNSFMK402A Develop and maintain knowledge of financial markets products 40 FNSFMK403A Interpret financial markets information 40 FNSFMK501A Analyse financial markets and information 60 FNSFMK502A Analyse financial market products for client 50 FNSFMK503A Advise clients on financial risk 60 FNSFMK504A Complete settlement and confirmation processes 40 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSFMK506A Detect errors and fraud when processing financial transactions 60 FNSFMK507A Analyse risk mitigation in the operations process 60 FNSFMK508A Monitor and process collateral 70 FNSFMK509A Apply knowledge of transaction documentation and processing 60 FNSFMK510A Prepare trading strategies for clients 70 FNSFMK511A Apply limits when trading 60 FNSFMK512A Apply knowledge of emissions markets 70 FNSFMK601A Price financial transactions 60 FNSFMK602A Hedge financial products 70 Financial planning units FNSFPL401A Extract and analyse information on specified financial strategies and products 50 FNSFPL402A Prepare financial plans to set strategies and guidelines 50 FNSFPL403A Implement financial plans to predetermined guidelines 40 FNSFPL501A Comply with financial planning practice ethical and operational guidelines and regulations 50 FNSFPL502A Conduct financial planning analysis and research 50 FNSFPL503A Develop and prepare financial plan 60 FNSFPL504A Implement financial plan 50 Page 13 of 80 Unit Code Unit Title Nominal Hours FNSFPL505A Review financial plans and provide ongoing service 40 FNSFPL506A Determine client requirements and expectations 60 FNSFPL507A Provide financial planning advice 50 FNSFPL508A Conduct complex financial planning research 50 FNSFPL601A Provide technical and professional guidance 40 FNSFPL602A Determine client requirements and expectations for clients with complex needs 50 FNSFPL603A Provide comprehensive monitoring and ongoing service 40 FNSFPL604A Develop complex and innovative financial planning strategies 50 FNSFPL605A Present and negotiate complex and innovative financial plans 40 FNSFPL606A Implement complex and innovative financial plans 50 Industry advice units FNSIAD301A Provide general advice on financial products and services 30 FNSIAD501A Provide appropriate services, advice and products to clients 150 FNSIAD502A Provide appropriate and timely information and advice to clients 70 Insurance broking units FNSIBK301A Provide insurance broking services in response to a customer enquiry 40 FNSIBK302B Provide general advice in general insurance broking products and services 40 FNSIBK401A Research and analyse client and industry information for a broking risk assessment 50 FNSIBK402B Provide personal advice in general insurance broking products and services 50 FNSIBK403A Implement an agreed insurance program for a broking client 50 FNSIBK404A Provide a claims service to an insurance broking client 50 FNSIBK405A Meet industry and legislative guidelines and organisational procedures relating to insurance broking 50 FNSIBK501B Provide general advice in general insurance broking products and services 60 FNSIBK502B Provide general advice in life insurance broking products and services 60 FNSIBK503B Provide personal advice in general insurance broking products and services 60 Page 14 of 80 Unit Code Unit Title Nominal Hours FNSIBK504B Provide personal advice in life insurance broking products and services 60 FNSIBK505A Undertake risk analysis for an insurance broking client 60 FNSIBK506A Monitor broking clients 60 FNSIBK507A Review broking client service performance 60 FNSIBK508A Implement changes to broking client’s insurance program 60 FNSIBK509A Identify and advise on significant risk changes to broking client insurances 60 FNSIBK510A Assess and negotiate complex risk portfolio for broking client at renewal 50 FNSIBK511A Review incidence of loss for broking clients 60 FNSIBK512A Negotiate complex claims settlement for insurance broking client 40 FNSIBK601A Develop guidelines for broking services 80 FNSIBK602A Implement broking service support systems 100 FNSIBK603A Manage contractual obligations for insurance and insurance broking products 80 FNSIBK604A Develop and manage marketing plans for an insurance broking business 80 FNSIBK605A Manage insurance brokerage service performance 60 FNSIBK606A Manage compliance requirements for an insurance broking business 60 Insurance general units FNSIGN401A Provide technical guidance 100 FNSIGN402A Inspect quality of work 100 FNSIGN403A Estimate jobs 140 FNSIGN404A Inspect damage and develop scope of work 140 FNSIGN405A Inspect vehicle systems and components and determine preferred repair action 100 FNSIGN406A Inspect vehicle or property for saleable items and determine their value 35 Insurance loss adjusting units FNSILA501A Plan and implement loss investigation 150 FNSILA502A Evaluate collected information 150 FNSILA503A Report findings and provide guidance to involved parties 80 Page 15 of 80 Unit Code Unit Title Nominal Hours FNSILA504A Negotiate and effect settlement 60 FNSILA505A Provide ancillary services 60 Insurance life distribution units FNSILD501A Prepare a distribution plan 60 FNSILD502A Resource a distribution plan 60 FNSILD503A Establish services to provide advice 50 FNSILD504A Implement and manage the distribution plan 50 FNSILF302A Process a life insurance application 20 FNSILF303A Issue a life insurance policy 20 FNSILF401A Contribute to the life risk underwriting process 50 FNSILF402A Settle policy payments and terminations 50 FNSILF403A Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector 40 FNSILF404A Process requests for policy alterations and assignments 40 FNSILF405A Evaluate life insurance claims 40 FNSILF406A Collect and manage information to facilitate claims assessment 30 FNSILF407A Settle life insurance claims 40 FNSILF408A Process life insurance contract maturity and surrender payment requests 45 FNSILF501A Assess extraordinary risks 60 FNSILF502A Underwrite complex medical risks 50 FNSILF503A Underwrite complex non-medical risks 50 FNSILF504A Manage complex life insurance claims 50 FNSILF505A Manage ongoing disability claims 50 FNSILF506A Manage group life insurance claims 60 FNSILF507A Manage group life insurance policy administration 50 Insurance life units Industry capability units FNSINC301A Work effectively in the financial services industry 30 FNSINC401A Apply principles of professional practice to work in the financial services 30 Page 16 of 80 Unit Code Unit Title Nominal Hours industry FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 FNSINC501B Conduct product research to support recommendations 80 FNSINC601A Apply economic principles to work in the financial services industry 60 FNSINC602A Interpret and use financial statistics and tools 60 Insurance services units FNSISV301A Evaluate risk for renewal business 30 FNSISV302A Process alteration to insurance policy 20 FNSISV303A Issue contract of insurance 20 FNSISV304A Issue renewal advice 10 FNSISV305A Issue cancellation advice 10 FNSISV306A Receive and record or register a claim 20 FNSISV307A Follow organisation procedures to process claim 10 FNSISV308A Process facultative and treaty reinsurance claim 40 FNSISV309A Settle claims 40 FNSISV310A Process claims payments 20 FNSISV401A Evaluate risk for new business 40 FNSISV402A Underwrite new business 50 FNSISV403A Survey potential risk exposure 100 FNSISV404A Underwrite renewal business 50 FNSISV405A Analyse insurance claims 60 FNSISV406A Use specialist terminology in insurance claims 30 FNSISV407A Use medical terminology in an insurance context 35 FNSISV501A Issue contracts of insurance covering non-routine and complex situations 50 FNSISV502A Review operational performance of the portfolio 100 FNSISV503A Undertake post-loss risk management 100 FNSISV504A Negotiate treaty reinsurance 40 FNSISV505A Determine risk rating for investment and insurance products 50 Page 17 of 80 Unit Code Unit Title Nominal Hours FNSISV506A Investigate claims 60 FNSISV507A Implement claim recovery procedures 50 FNSISV508A Review and advise on claims costs, policies and procedures 60 FNSISV509A Analyse financial, medical and psychological claims assessment 60 FNSISV510A Manage non-routine and complex claims 50 FNSISV511A Settle non-routine and complex claims 30 FNSISV512A Work with legal teams to resolve complex claims 80 FNSISV513A Provide decisions on legal liability and indemnity of a claim 60 FNSISV514A Review and update claim reserves in portfolio 40 FNSISV515A Evaluate and report on status of claims portfolio 50 FNSISV516A Allocate authorities and guidelines for distribution 80 FNSISV517A Review claims settlement policies and procedures 60 Mercantile agents units FNSMCA301A Collect debts 40 FNSMCA302A Repossess property 40 FNSMCA303A Serve legal process 40 FNSMCA304A Locate subjects 15 FNSMCA401A Develop and document case recommendations 20 FNSMCA402A Initiate legal recovery of debts 40 Organisational skills units FNSORG301A Administer fixed asset register 50 FNSORG401A Conduct individual work within a compliance framework 40 FNSORG501A Develop and manage a budget 80 FNSORG502A Develop and monitor policy and procedures 50 FNSORG503A Develop a resource plan 50 FNSORG504A Monitor and supervise work practices to meet financial services regulatory requirements 60 FNSORG505A Prepare financial reports to meet statutory requirements 40 FNSORG506A Prepare financial forecasts and projections 70 Page 18 of 80 Unit Code Unit Title Nominal Hours FNSORG507A Manage client service and business information 120 FNSORG508A Analyse and comment on management reports 40 FNSORG601A Negotiate to achieve goals and manage disputes 50 FNSORG602A Develop and manage financial systems 60 FNSORG603A Establish and prepare operational guidelines in a financial services organisation 50 FNSORG604A Establish outsourced services and monitor performance 50 Insurance broking units FNSPIM301A Process benefit payments 30 FNSPIM302A Determine claim liability 20 FNSPIM303A Work within the personal injury management sector 35 FNSPIM304A Manage claims 60 FNSPIM401A Plan and implement rehabilitation and return to work and health strategies 80 FNSPIM402A Represent personal injury management agent or insurer at conciliation and review hearings 80 FNSPIM403A Educate clients on personal injury management issues 60 FNSPIM404A Assist injured persons with job placement 70 FNSPIM405A Facilitate a return to work 60 FNSPIM406A Develop and maintain knowledge of personal injury management insurance 40 FNSPIM407A Register policy 30 FNSPIM408A Renew and maintain policy 20 FNSPIM409A Maintain customer relationship 25 FNSPIM410A Collect, assess and use information 10 FNSPIM411A Manage personal injury case loads 60 FNSPIM412A Participate in formal communication processes 30 FNSPIM501A Develop a return to work and health strategy 80 FNSPIM502A Facilitate workplace assessment with stakeholders for personal injury cases 60 Page 19 of 80 Unit Code Unit Title Nominal Hours Practice management units FNSPRM601A Establish, supervise and monitor practice systems to conform with legislation and regulations 60 FNSPRM602A Improve the practice 60 FNSPRM603A Grow the practice 60 FNSPRM604A Prepare, supervise and monitor application of practice guidelines 60 FNSPRM605A Establish or review marketing, client services and supplier relationships 80 FNSPRM606A Establish or review human resources, administration and information support 80 Personal trustee units FNSPRT301A Establish entitlements to an intestate estate 30 FNSPRT302A Administer a non-complex estate 50 FNSPRT303A Administer a non-completed trust 50 FNSPRT401A Administer an intestate estate 40 FNSPRT402A Prepare a will 50 FNSPRT403A Administer a complex estate 60 FNSPRT404A Administer a complex trust 60 FNSPRT405A Establish powers of attorney 50 FNSPRT406A Administer powers of attorney or financial administration orders 50 FNSPRT501A Advise clients on trust structures 60 FNSPRT502A Advise clients in estate planning 30 FNSPRT503A Allocate, assess and supervise work within the personal trustee sector 60 Financial risk management units FNSRSK401A Implement risk management strategies 40 FNSRSK501B Undertake risk identification 40 FNSRSK502A Assess risks 40 FNSRSK601A Develop and implement risk mitigation plan 50 FNSRSK602A Determine and manage risk exposure strategies 50 Financial retail services units Page 20 of 80 Unit Code Unit Title Nominal Hours FNSRTS301A Provide customer service in a retail agency 30 FNSRTS302A Handle foreign currency transactions 60 FNSRTS303A Balance retail transactions 30 FNSRTS304A Administer debit card services 30 FNSRTS305A Process customer accounts 50 FNSRTS306A Process customer transactions 50 FNSRTS307A Maintain Automatic Teller Machine (ATM) services 10 FNSRTS308A Balance cash holdings 10 FNSRTS309A Maintain main bank account 30 FNSRTS401A Manage credit card services 40 FNSRTS402A Prepare government returns and reports 15 Sales and marketing units FNSSAM301A Identify opportunities for cross-selling products and services 25 FNSSAM401A Sell financial products and services 30 FNSSAM402A Implement a sales plan 50 FNSSAM403A Prospect for new clients 30 FNSSAM501A Apply advanced selling techniques to selling of financial products and services 50 FNSSAM502A Assess market needs 50 FNSSAM503A Monitor market opportunities 50 FNSSAM601A Monitor performance in sales of financial products or services 20 FNSSAM602A Identify and evaluate marketing opportunities in the financial services industry 80 FNSSAM603A Tailor financial products to meet customer needs 50 FNSSAM604A Establish agreements with intermediaries for product distribution 80 Self-managed superannuation units FNSSMS401A Process self-managed superannuation contribution 40 FNSSMS501A Invest self-managed superannuation funds assets 60 FNSSMS502A Manage changes to fund structure 50 Page 21 of 80 Unit Code Unit Title Nominal Hours FNSSMS503A Manage administration activities of a superannuation fund 70 FNSSMS504A Meet self-managed superannuation fund compliance requirements 50 FNSSMS505A Support trustee in the selection and performance monitoring of outsourced services 50 FNSSMS601A Provide advice in self-managed superannuation funds 100 FNSSMS602A Apply taxation requirements to advising in self-managed superannuation funds 80 FNSSMS603A Apply legislative and operational requirements when advising in selfmanaged superannuation funds 120 Superannuation units FNSSUP301A Process superannuation fund payments 40 FNSSUP302A Establish, maintain and process superannuation records 30 FNSSUP303A Process superannuation contributions 20 FNSSUP304A Process Superannuation Rollover Benefits 20 FNSSUP305A Implement member investment instructions 40 FNSSUP306A Terminate superannuation plans 40 FNSSUP401A Process complex superannuation benefit or insurance claim 40 FNSSUP402A Assist in meeting superannuation compliance requirements 50 FNSSUP403A Administer retirement income streams 50 FNSSUP404A Establish and customise complex employer accounts 30 FNSSUP405A Implement fund review practices 50 FNSSUP406A Establish and maintain fund or plan 70 FNSSUP407A Assess complex superannuation benefit or insurance claims 70 FNSSUP501A Supervise complaints procedures 50 FNSSUP502A Supervise insurer liaison 50 FNSSUP503A Develop client relationships with employers and establish superannuation systems 60 FNSSUP504A Provide advanced customer service to superannuation clients 50 FNSSUP505A Produce reports for superannuation 80 FNSSUP506A Supervise and monitor operational guidelines in a superannuation organisation 50 Page 22 of 80 Unit Code Unit Title Nominal Hours FNSSUP507A Review compliance with regulatory and contractual requirements 80 FNSSUP508A Provide effective information to members 60 FNSSUP509A Work within a defined benefit fund 50 FNSSUP601A Liaise with and support trustees 60 FNSSUP602A Manage official complaints procedures and proceedings 70 FNSSUP603A Integrate investment strategy with fund operations 80 FNSTPB501A Apply legal principles in corporations and trusts laws 60 FNSTPB502A Apply legal principles in commercial and property law 60 Page 23 of 80 SAMPLE TRAINING PROGRAMS A range of Sample Training Plans have been provided to demonstrate the flexibility of qualifications contained in the FNS10 Financial Services Training Package, but are by no means mandatory. Occupation /Work Function This qualification does not have an employment outcome. Qualification Title Certificate I in Financial Services Qualification Code FNS10110 Description Entry level qualification designed to facilitate an understanding of the Australian financial services marketplace and personal financial situations. Unit Code Unit Title Hours Core FNSFLT201A Develop and use a personal budget 20 FNSFLT202A Develop and use a savings plan 20 FNSFLT203A Develop understanding of debt and consumer credit 25 FNSFLT204A Develop understanding of superannuation 40 FNSFLT205A Develop understanding of the Australian financial system and markets 40 FNSFLT206A Develop understanding of taxation 40 Total Hours 185 Page 24 of 80 Occupation / Work Function This qualification does not have an employment outcome. Qualification Title Certificate II in Financial Services Qualification Code FNS20111 Description This qualification is intended to meet the financial literacy and basic financial skill needs of remote and indigenous communities or new entrants wishing to build potential pathways into the industry, particularly through VET in Schools programs. Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 BSBWOR203B Work effectively with others 15 BSBWOR204A Use business technology 20 FNSINC301A Work effectively in the financial services industry 30 FNSFLT201A Develop and use a personal budget 20 FNSFLT203A Develop understanding of debt and consumer credit 25 FNSFLT205A Develop understanding of the Australian financial system and markets 40 FNSRTS301A Provide customer service in a retail agency 30 Electives Total Hours 200 Page 25 of 80 Occupation / Work Function Trainee Public Trust Officer Qualification Title Certificate III in Financial Services Qualification Code FNS30111 Description This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as: responding to customer enquiries sales and service maintaining financial records performing clerical duties applying fundamental skills in banking, credit management, insurance and retail financial services. Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 BSBWOR203B Work effectively with others 15 BSBWOR204A Use business technology 20 FNSINC301A Work effectively in the financial services industry 30 FNSSAM301A Identify opportunities for cross-selling products and services 25 FNSACC301A Process financial transactions and extract interim reports 60 FNSPIM412A Participate in formal communication processes 30 FNSPRT301A Establish entitlements to an intestate estate 30 FNSPRT302A Administer a non-complex estate 50 FNSPRT303A Administer a non-completed trust 50 FNSPRT405A Establish powers of attorney 50 FNSPRT406A Administer powers of attorney or financial administration orders 50 BSBGOV403A Analyse financial reports and budgets 50 Electives Total Hours 430 Page 26 of 80 Occupation / Work Function Customer Service Officer in a retail financial services organisation Qualification Title Certificate III in Financial Services Qualification Code FNS30111 Description This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as: responding to customer enquiries sales and service maintaining financial records performing clerical duties applying fundamental skills in banking, credit management, insurance and retail financial services Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 BSBWOR203B Work effectively with others 15 BSBWOR204A Use business technology 20 FNSINC301A Work effectively in the financial services industry 30 BSBCUS301B Deliver and monitor a service to customers 35 FNSSAM301A Identify opportunities for cross-selling products and services 25 FNSRTS303A Balance retail transactions 30 FNSRTS304A Administer debit card services 30 FNSRTS308A Balance cash holdings 10 FNSASIC301C Establish client relationship and analyse needs 50 FNSASIC302C Develop, present and negotiate client solutions 50 FNSRTS305A Process customer accounts 50 BSBGOV403A Analyse financial reports and budgets 50 Electives Total Hours 365 Page 27 of 80 Occupation / Work Function Claims Processor Qualification Title Certificate III in Personal Injury Management (Claims Management) Qualification Code FNS30210 Description This qualification is designed to reflect the role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Work functions may include: processing case claims acting as a claims agent assisting in making workplaces and other relevant areas safe promoting health, safety and welfare of workers and others monitoring and reviewing processes to ensure treatment is prompt, proactive and effective promoting and improving return to work outcomes. Unit Code Unit Title Hours Core BSBCUS301B Deliver and monitor a service to customers 35 BSBWOR404B Develop work priorities 40 FNSPIM301A Process benefit payments 30 FNSPIM302A Determine claim liability 20 FNSPIM303A Work within the personal injury management sector 35 FNSPIM304A Manage claims 60 FNSPIM410A Collect, assess and use information 10 BSBCMM301B Process customer complaints 30 BSBOHS201A Participate in OHS processes 20 BSBWOR203B Work effectively with others 15 CHCTC302A Provide client-centred telephone counselling 60 FNSCUS401A Participate in negotiations 20 TAEDEL404A Mentor in the workplace 30 Electives Total Hours 405 Page 28 of 80 Occupation / Work Function Accounts Clerk / Bookkeeper Qualification Title Certificate III in Accounts Administration Qualification Code FNS30311 Description This qualification reflects the job roles of employees with functions that could include: filing, checking and processing financial data entry and processing accounts payable / accounts receivable providing customer service in financial transactions assisting in processing payroll front line cashiering and bank account maintenance assisting with entering transaction data to ledgers and maintaining a general ledger processing purchases and sales including EFT/e-business producing GST reports. Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 BSBITU306A Design and produce business documents 80 BSBWRT301A Write simple documents 30 FNSACC301A Process financial transactions and extract interim reports 60 FNSACC302A Administer subsidiary accounts and ledgers 40 FNSACC303A Perform financial calculations 30 FNSINC301A Work effectively in the financial services industry 30 BSBFIA302A Process payroll 30 FNSBKG402A Establish and maintain a cash accounting system 40 FNSBKG403A Establish and maintain an accrual accounting system 40 FNSCRD302A Monitor and control accounts receivable 20 Electives Total Hours 420 Page 29 of 80 Occupation / Work Function Mercantile Agent (Process Serving) Qualification Title Certificate III in Mercantile Agents Qualification Code FNS30410 Description This qualification is designed for job roles in the mercantile agents sector and has employment pathways for typical operational environments of mercantile agents covering: collections process serving repossessions. Unit Code Unit Title Hours Core BSBFIA301A Maintain financial records 60 BSBFIA401A Prepare financial reports 50 BSBWOR204A Use business technology 20 FNSCUS402A Resolve disputes 25 FNSINC301A Work effectively in the financial services industry 30 FNSMCA301A Collect debts 40 FNSMCA303A Serve legal process 40 FNSMCA304A Locate subjects 15 Electives Group B (Process Serving and Repossessions) FNSMCA302A Repossess property 40 Electives aligned at Cert IV level FNSPIM410A Collect, assess and use information 10 BSBPMG408A Apply contract and procurement procedures 30 BSBCOM402B Implement processes for the management of a breach in compliance requirements 20 General Electives Total Hours 380 Page 30 of 80 Occupation / Work Function Assistant / new entrant in the insurance industry; typically working in claims handling or administration and requiring Tier 2 RG146 compliance. Qualification Title Certificate III in General Insurance Qualification Code FNS30511 Description This qualification reflects the job roles of employees in general insurance and may meet ASIC requirements for Tier 2 general insurance through selected electives. Possible work functions may include: processing and issuing policies processing and settling claims responding to customer enquiries and maintaining customer database. Notes Selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC. Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 BSBWOR203B Work effectively with others 15 BSBWOR204A Use business technology 20 FNSINC301A Work effectively in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Group A Electives (Insurance Services) FNSISV306A Receive and record or register a claim 20 FNSISV307A Follow organisation procedures to process claim 10 FNSISV310A Process claims payments 20 Group B Electives (ASIC) *FNSASIC304A Provide Tier 2 general advice in general insurance 50 *FNSASIC305A Provide Tier 2 personal advice in general insurance 50 Group B Electives (General) BSBCCO203A Conduct customer contact 100 BSBCMM301B Process customer complaints 30 BSBRKG304B Maintain business records 30 Total Hours 435 Page 31 of 80 Occupation / Work Function Entry Level Receptionist / Administration Assistant in an Insurance Brokerage; Broker Assistant Qualification Title Certificate III in Insurance Broking Qualification Code FNS30610 Description This qualification is designed to reflect the role of entry level employees carrying out work in insurance broking in a range of environments including as a member of a team in a large organisation or a small broking practice and may meet ASIC requirements for Tier 2 general insurance advice. Possible work functions may include: Unit Code assisting in managing broking business on behalf of a client handling customer complaints responding to customer enquiries for insurance broking products and services assisting a broking client with an insurance claim. Unit Title Hours Core FNSINC301A Work effectively in the financial services industry 30 FNSIBK301A Provide insurance broking services in response to a customer enquiry 40 FNSIBK401A Research and analyse client and industry information for a broking risk assessment 50 FNSIBK402B Provide personal advice in general insurance broking products and services 50 FNSIBK403A Implement an agreed insurance program for a broking client 50 FNSIBK404A Provide a claims service to an insurance broking client 50 BSBCMM201A Communicate in the workplace 40 BSBCMM301B Process customer complaints 30 BSBWOR203B Work effectively with others 15 FNSACC301A Process financial transactions and extract interim reports 60 FNSCUS401A Participate in negotiations 20 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Electives Total Hours 475 Page 32 of 80 Occupation / Work Function Team Leader performing a Credit Management function Qualification Title Certificate IV in Credit Management Qualification Code FNS40111 Description This qualification reflects entry level job roles in credit management in a range of financial services sectors and to credit management functions in other industries. Unit Code Unit Title Hours Core FNSORG401A Conduct individual work within a compliance framework 40 FNSCRD401A Assess credit applications 30 FNSCRD402A Establish and maintain appropriate securitisation 30 FNSCRD403A Manage and recover bad and doubtful debts 30 FNSCRD404A Utilise the legal process to recover outstanding debt 30 FNSCRD405A Manage overdue customer accounts 30 FNSCUS402A Resolve disputes 25 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSRSK401A Implement risk management strategies 40 BSBCUS403B Implement customer service standards 30 BSBWOR402A Promote team effectiveness 50 FNSCRD503A Promote understanding of the role and effective use of consumer credit 40 Electives Total Hours 405 Page 33 of 80 Occupation / Work Function Contract Bookkeeper Qualification Title Certificate IV in Bookkeeping Qualification Code FNS40211 Description This qualification is designed to reflect the job roles of contract bookkeepers and employees performing bookkeeping tasks for organisations in a range of industries. Notes This qualification is currently cited as meeting some of the educational requirements for BAS agent registration by the Tax Practitioners Board (TPB) (see Packaging Rules). Other conditions apply, including a designated period of experience. Persons seeking BAS agent registration should check current registration requirements with the TPB as this is regularly under review. Unit Code Unit Title Hours Core BSBFIA401A Prepare financial reports 50 BSBITU306A Design and produce business documents 80 BSBOHS201A Participate in OHS processes 20 FNSBKG401A Develop and implement policies and procedures relevant to bookkeeping activities 30 FNSBKG402A Establish and maintain a cash accounting system 40 FNSBKG403A Establish and maintain an accrual accounting system 40 FNSBKG404A Carry out business activity and instalment activity statement tasks 40 FNSBKG405A Establish and maintain a payroll system 30 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 BSBCUS301B Deliver and monitor a service to customers 35 BSBITU402A Develop and use complex spreadsheets 50 FNSACC404A Prepare financial statements for non-reporting entities 60 FNSACC406A Set up and operate a computerised accounting system 80 Electives Total Hours 585 Page 34 of 80 Occupation / Work Function Case Manager Qualification Title Certificate IV in Personal Injury Management (Claims Management) Qualification Code FNS40310 Description This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. Possible work functions may include: processing case claims within a large organisation coordinating case claims managing a claims team analysing claims resolving disputes Unit Code Unit Title Hours Core FNSCUS402A Resolve disputes 25 FNSISV405A Analyse insurance claims 60 FNSPIM303A Work within the personal injury management sector 35 FNSPIM409A Maintain customer relationship 25 BSBPMG510A Manage projects 60 CHCCOM403A Use targeted communication skills to build relationships 55 CULEVP401A Present information on activities, events and public programs 50 FNSCUS401A Participate in negotiations 20 FNSPIM401A Plan and implement rehabilitation and return to work and health strategies 80 FNSPIM402A Represent personal injury management agent or insurer at conciliation and review hearings 80 FNSPIM403A Educate clients on personal injury management issues 60 FNSPIM405A Facilitate a return to work 60 FNSPIM411A Manage personal injury case loads 60 Electives Total Hours 670 Page 35 of 80 Occupation/Work Function Return-to-Work Coordinator Qualification Title Certificate IV in Personal Injury (Return-to-Work) Qualification Code FNS40410 Description This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It involves assisting persons returning to work, ensuring that organisations adhere to return to work programs, educating stakeholders, and maintaining a return to work information base. Unit Code Unit Title Hours Core BSBWOR401A Establish effective workplace relationships 50 FNSPIM303A Work within the personal injury management sector 35 FNSPIM403A Educate clients on personal injury management issues 60 PSPIM504A Contribute to a quality injury management system 60 BSBHRM604A Manage employee relations 60 HLTHIR403C Work effectively with culturally diverse clients and co-workers 20 CHCDIS509D Maximise participation in work by people with disabilities 50 FNSCUS401A Participate in negotiations 20 FNSPIM401A Plan and implement rehabilitation and return to work and health strategies 80 FNSPIM502A Facilitate workplace assessment with stakeholders for personal injury cases 60 PSPIM402A Undertake initial rehabilitation assessments 40 PSPIM404A Conduct situational workplace assessments 40 FNSPIM405A Facilitate a return to work 60 Electives Total Hours 635 Page 36 of 80 Occupation/Work Function Underwriting Officer or Premium Officer or Credit Officer Qualification Title Certificate IV in Personal Injury Management (Underwriting) Qualification Code FNS40510 Description Possible work functions may include: evaluating new underwriting business within a large organisation working as an underwriting agent coordinating new underwriting business managing an underwriting team settling policy payments and terminations assessing risk in relation to new business within policy guidelines negotiating terms and conditions with clients within policy guidelines leading and supporting a team. Unit Code Unit Title Hours Core BSBCUS301B Deliver and monitor a service to customers 35 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSPIM303A Work within the personal injury management sector 35 FNSPIM406A Develop and maintain knowledge of personal injury management insurance 40 FNSCRD403A Manage and recover bad and doubtful debts 30 FNSCUS402A Resolve disputes 25 FNSISV401A Evaluate risk for new business 40 FNSISV402A Underwrite new business 50 FNSISV404A Underwrite renewal business 50 FNSPIM403A Educate clients on personal injury management issues 60 FNSPIM407A Register policy 30 FNSPIM408A Renew and maintain policy 20 FNSPIM410A Collect, assess and use information 10 Electives Total Hours 455 Page 37 of 80 Occupation / Work Function Account Clerk managing a small finance unit of a company Qualification Title Certificate IV in Accounting Qualification Code FNS40611 Description This qualification reflects accounting job roles in financial services and other industries requiring accounting support functions. Notes This qualification is currently cited as meeting some of the educational requirements for BAS agent registration by the Tax Practitioners Board (TPB) (see Packaging Rules). Other conditions apply, including a designated period of experience. Persons seeking BAS agent registration should check current registration requirements with the TPB as this is regularly under review. Unit Code Unit Title Hours Core BSBFIA401A Prepare financial reports 50 BSBITU306A Design and produce business documents 80 BSBOHS201A Participate in OHS processes 20 FNSACC301A Process financial transactions and extract interim reports 60 FNSACC403B Make decisions in a legal context 60 FNSACC404A Prepare financial statements for non-reporting entities 60 FNSACC406A Set up and operate a computerised accounting system 80 FNSBKG404A Carry out business activity and instalment activity statement tasks 40 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSBKG402A Establish and maintain a cash accounting system 40 FNSBKG403A Establish and maintain an accrual accounting system 40 FNSBKG405A Establish and maintain a payroll system 30 FNSACC302A Administer subsidiary accounts and ledgers 40 Electives Total Hours 630 Page 38 of 80 Occupation/Work Function Trainee Financial Planner Qualification Title Certificate IV in Financial Practice Support Qualification Code FNS40710 Description This qualification is for individuals performing a support role to qualified financial planners and para-planners. Notes The core units meet Tier 2 status Australian Securities and Investments Commission (ASIC) accreditation requirements for providing limited financial products advice. Conditions relating to this should be obtained from ASIC. Unit Code Unit Title Hours Core FNSASIC301C Establish client relationship and analyse needs 50 FNSASIC302C Develop, present and negotiate client solutions 50 FNSFPL401A Extract and analyse information on specified financial strategies and products 50 FNSFPL402A Prepare financial plans to set strategies and guidelines 50 FNSFPL403A Implement financial plans to predetermined guidelines 40 FNSFPL501A Comply with financial planning practice ethical and operational guidelines and regulations 50 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 BSBWOR204A Use business technology 20 FNSCUS505A Determine client requirements and expectations 70 FNSCUS506A Record and implement client instructions 75 FNSINC501A Conduct product research to support recommendations 80 Electives Total Hours 565 Page 39 of 80 Occupation / Work Function Trainee Mortgage Broker Qualification Title Certificate IV in Finance and Mortgage Broking Qualification Code FNS40811 Description Individuals working in finance and mortgage broking performing such duties as: securing new clients and contacts interested in mortgage or finance broking services presenting broking options to clients based on identified needs preparing and presenting loan applications to lenders assisting in the settling of a loan managing legislative and code of practice obligations relevant to the mortgage and/or finance broking industry specifically. Unit Code Unit Title Hours Core BSBITU306A Design and produce business documents 80 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSCRD301A Process applications for credit 20 FNSFMB401A Prepare loan application on behalf of finance or mortgage broking clients 30 FNSFMB402A Provide finance and mortgage broking services 40 FNSFMB403A Present broking options to client 40 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 FNSFMB501A Settle applications and loan arrangements in the finance and mortgage broking industry 30 BSBCUS301B Deliver and monitor a service to customers 35 FNSSAM403A Prospect for new clients 30 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers 50 Electives Total Hours 505 Page 40 of 80 Occupation / Work Function Superannuation Administration Officer Qualification Title Certificate IV in Superannuation Qualification Code FNS40911 Description This qualification prepares individuals for job roles in a variety of contexts in the superannuation industry. It involves applying solutions to a defined range of superannuation problems, and analysing and evaluating information from a variety of relevant sources. Possible work functions may include: administering income streams assisting with meeting industry compliance requirements establishing and maintaining employer accounts processing benefits claims and payments. Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 FNSCUS402A Resolve disputes 25 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSSUP301A Process superannuation fund payments 40 FNSSUP401A Process complex superannuation benefit or insurance claim 40 FNSSUP402A Assist in meeting superannuation compliance requirements 50 FNSSUP403A Administer retirement income streams 50 FNSSUP404A Establish and customise complex employer accounts 30 BSBCCO405A Survey stakeholders to gather and record information 40 BSBCUS301B Deliver and monitor a service to customers 35 BSBCUS403B Implement customer service standards 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Perform financial calculations 30 Group A Electives Group B Electives Electives Other FNSACC303A Total Hours 460 Page 41 of 80 Occupation / Work Function Senior Sales Consultants in branch or customer contact centres (CCC), Lending Consultants Qualification Title Certificate IV in Banking Services Qualification Code FNS41011 Description Prepares individuals for job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Unit Code Unit Title Hours Core BSBCUS403B Implement customer service standards 30 BSBOHS201A Participate in OHS processes 20 BSBWOR204A Use business technology 20 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Group A Electives (Sales and Marketing) BSBCUS401B Coordinate implementation of customer service strategies 40 FNSSAM401A Sell financial products and services 30 FNSSAM402A Implement a sales plan 50 Group B Electives (Lending) FNSCRD401A Assess credit applications 30 FNSASIC301C Establish client relationship and analyse needs 50 FNSASIC302C Develop, present and negotiate client solutions 50 BSBWOR501B Manage personal work priorities and professional development 60 General Electives Total Hours 450 Page 42 of 80 Occupation / Work Function Operations staff Qualification Title Certificate IV in Financial Markets Operations Qualification Code FNS41110 Description Prepares individuals for job roles in financial markets back office operations, performing duties such as : confirming financial transactions settling financial transactions reconciling financial transactions assisting in the settling of a loan Unit Code Unit Title Hours Core BSBCOM501B Identify and interpret compliance requirements 20 BSBFIA301A Maintain financial records 60 BSBRSK401A Identify risk and apply risk management processes 50 BSBWOR404B Develop work priorities 40 FNSFMK401A Reconcile financial transactions 20 FNSFMK402A Develop and maintain knowledge of financial markets products 40 FNSFMK501A Analyse financial markets and information 60 FNSFMK504A Complete settlement and confirmation processes 40 FNSACM401A Evaluate and authorise payment requests 10 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 BSBITU402A Develop and use complex spreadsheets 50 BSBWOR401A Establish effective workplace relationships 50 FNSFMK403A Interpret financial markets information 40 BSBWOR501B Manage personal work priorities and professional development 60 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 Electives Total Hours 650 Page 43 of 80 Occupation / Work Function Lending Consultant, Lending Officer, Senior Sales Consultant in branch or customer contact centre Qualification Title Certificate IV in Mobile Banking Qualification Code FNS41211 Description Prepares individuals for job roles requiring advanced understanding of financial products and services and working in customer contact or retail financial service mobile banking environments. Unit Code Unit Title Hours Core BSBCUS403B Implement customer service standards 30 BSBOHS201A Participate in OHS processes 20 BSBWOR204A Use business technology 20 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 FNSBNK404A Promote mobile banking services 40 FNSBNK405A Provide mobile banking sales and service 40 FNSBNK406A Manage customer visits 30 FNSSAM401A Sell financial products and services 30 FNSSAM403A Prospect for new clients 30 FNSCRD401A Assess credit applications 30 FNSCRD503A Promote understanding of the role and effective use of consumer credit 40 Deliver and monitor a service to customers 35 Group A Electives General Electives BSBCUS301B Total Hours 415 Page 44 of 80 Occupation / Work Function Junior Trustee Officer Qualification Title Certificate IV in Personal Trust Administration Qualification Code FNS41311 Description Prepares individuals for employment in job roles with duties such as: administering estates administering trusts preparing wills for clients establishing and administering powers of attorney. Unit Code Unit Title Hours Core FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSPRT401A Administer an intestate estate 40 FNSPRT402A Prepare a will 50 FNSPRT403A Administer a complex estate 60 FNSPRT404A Administer a complex trust 60 FNSPRT405A Establish powers of attorney 50 FNSPRT406A Administer powers of attorney or financial administration orders 50 FNSSAM301A Identify opportunities for cross-selling products and services 25 FNSCUS505A Determine client requirements and expectations 70 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 BSBREL402A Build client relationships and business networks 50 Electives Total Hours 475 Page 45 of 80 Occupation / Work Function Assistant role in general insurance, typically in a claims handling, customer enquiry role. Requiring Tier 1 RG146 compliance Qualification Title Certificate IV in General Insurance Qualification Code FNS41411 Description Prepares individuals for employment in an assistant role in general insurance involving functions such as: claims handling customer enquiries determining risk exposure dispute resolution providing customer service sales support underwriting. Notes Selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC. Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 BSBWOR401A Establish effective workplace relationships 50 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 *FNSASICN503A Provide Tier 1 personal advice in general insurance 50 *FNSASICO503A Provide Tier 1 general advice in general insurance 50 BSBCCO405A Survey stakeholders to gather and record information 40 BSBCUS301B Deliver and monitor a service to customers 35 BSBCUS403B Implement customer service standards 30 FNSISV405A Analyse insurance claims 60 FNSCUS401A Participate in negotiations 20 FNSCUS402A Resolve disputes 25 Electives Total Hours 450 Page 46 of 80 Occupation / Work Function Claims Administrator/Life Administrator Qualification Title Certificate IV in Life Insurance Qualification Code FNS41512 Description The Claims Administrator receives and processes claims that are made when customers contact the organisation. Unit Code Unit Title Hours Core FNSINC301A Work effectively in the financial services industry 30 FNSILF403A Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector 40 FNSCUS301A Respond to customer enquiries 25 FNSILF302A Process a life insurance application 15 FNSILF303A Issue a life insurance policy 15 FNSILF404A Process requests for policy alterations and assignments 40 FNSILF406A Collect and manage information to facilitate claims assessment 30 FNSILF407A Settle life insurance claims 40 BSBCMM301B Process customer complaints 30 FNSCUS402A Resolve disputes 25 FNSCUS403A Deliver a professional service to customers 35 FNSILF405A Evaluate life insurance claims 40 FNSILF408A Process life insurance contract maturity and surrender payment requests 45 Electives Total Hours 410 Page 47 of 80 Occupation / Work Function Assistant role in loss adjusting; supporting a senior loss adjustor in an administration role. Qualification Title Certificate IV in Loss Adjusting Qualification Code FNS41611 Description Prepares individuals for job roles in loss adjusting in a range of insurance organisations. Possible work functions may include: applying procedures and strategies for retaining and enhancing the customer relationship inspecting for damage, recommending repair work and inspecting quality of work related to insurance claims Unit Code Unit Title Hours Core BSBOHS201A Participate in OHS processes 20 BSBWOR401A Establish effective workplace relationships 50 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSCUS401A Participate in negotiations 20 FNSISV405A Analyse insurance claims 60 BSBCUS301B Deliver and monitor a service to customers 35 BSBCUS403B Implement customer service standards 30 BSBCUS401B Coordinate implementation of customer service strategies 40 FNSCUS402A Resolve disputes 25 BSBCCO405A Survey stakeholders to gather and record information 40 FNSILA501A Plan and implement loss investigation 150 FNSILA502A Evaluate collected information 150 FNSILA503A Report findings and provide guidance to involved parties 80 Electives Total Hours 730 Page 48 of 80 Occupation / Work Function Senior Receptionist / Administration Assistant in an Insurance Brokerage; Senior Broker Assistant Qualification Title Certificate IV in Insurance Broking Qualification Code FNS41710 Description Reflects job roles in insurance broking in a range of environments including as a team member in a large organisation or a small brokerage practice with possible work functions such as: assisting in managing the broking business on behalf of a client identifying customer needs presenting risk options to clients responding to customer enquiries for insurance broking products and services assisting a broking client regarding an insurance claim undertaking research and producing reports for broking submissions. Notes Selecting the identified unit * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC Unit Code Unit Title Hours Core FNSINC301A Work effectively in the financial services industry 30 FNSIBK401A Research and analyse client and industry information for a broking risk assessment 50 *FNSIBK402B Provide personal advice in general insurance broking products and services 50 FNSIBK403A Implement an agreed insurance program for a broking client 50 FNSIBK404A Provide a claims service to an insurance broking client 50 FNSIBK405A Meet industry and legislative guidelines and organisational procedures relating to insurance broking 50 BSBCCO405A Survey stakeholders to gather and record information 40 BSBRES401A Analyse and present research information 40 BSBWOR401A Establish effective workplace relationships 50 FNSCUS401A Participate in negotiations 20 FNSCUS402A Resolve disputes 25 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Electives Total Hours 495 Page 49 of 80 Occupation Branch Manager within Credit Unions, Building Societies and Mortgage Organisations Qualification Title Certificate IV in Financial Services Qualification Code FNS41811 Description This qualification addresses roles that involve working across a range of duties in the financial services sector. Likely job roles are: Generalist financial services roles where a varied skill base is required Retail financial services officer in a small branch or organisation where the role is varied Retail or wholesale financial services administration staff (where a financial services qualification is better suited to address industry and compliance knowledge/skill training outcomes to support employee in the role). Leading/supervising a team Unit Code Performing duties of a first line supervisor Unit Title Hours Core FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSCUS402A Resolve disputes 25 BSBCUS402B Address customer needs 50 FNSASIC301C Establish client relationship and analyse needs 50 FNSASIC302C Develop, present and negotiate client solutions 50 BSBCOM405A Promote compliance with legislation 40 BSBCOM401B Organise and monitor the operation of compliance management system 50 BSBSMB407A Manage a small team 40 FNSCRD401A Assess credit applications 30 FNSCRD503A Promote understanding of the role and effective use of consumer credit 40 FNSSAM401A Sell financial products and services 30 FNSSAM403A Prospect for new clients 30 FNSFMK402A Develop and maintain knowledge of financial markets products 40 Electives Total 505 Page 50 of 80 Occupation / Work Function Senior Case Manager / Team Leader Claims Management Qualification Title Diploma of Personal Injury Management Qualification Code FNS50110 Description Job roles requiring well-developed skills and a broad knowledge base in a wide variety of leadership contexts in the personal injury management sector. It will involve leadership and guidance to others with some responsibility for the personal injury management work outcomes of others. Unit Code Unit Title Hours Core FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSCUS503A Review business performance 50 FNSORG504A Monitor and supervise work practices to meet financial services regulatory requirements 60 FNSRSK502A Assess risks 40 BSBCMM401A Make a presentation 30 FNSISV506A Investigate claims 60 FNSISV509A Analyse financial, medical and psychological claims assessment 60 FNSPIM501A Develop a return to work and health strategy 80 FNSPIM502A Facilitate workplace assessment with stakeholders for personal injury cases 60 PSPGOV516A Develop and use emotional intelligence 40 TAEDEL402A Plan, organise and facilitate learning in the workplace 25 FNSRSK501B Undertake risk identification 40 Electives Total Hours 625 Page 51 of 80 Occupation / Work Function Assistant Accountant Qualification Title Diploma of Accounting Qualification Code FNS50210 Description Prepares individuals for employment in accounting job roles with duties such as: introducing and maintaining accounting systems maintaining internal control systems preparing financial statements for a non-reporting entity preparing tax returns reporting on business performance managing small teams developing business plans Notes This qualification contributes to, but does not encompass, educational requirements for providing tax agent services. Persons seeking tax agent registration should check current registration requirements with the Board as this is regularly under review. NB: This qualification has Entry Requirements see Training Package for details. Unit Code Unit Title Hours Core FNSACC501A Provide financial and business performance information 60 FNSACC502B Prepare legally compliant tax returns for individuals 80 FNSACC503A Manage budgets and forecasts 40 FNSACC504A Prepare financial reports for corporate entities 70 FNSACC506A Implement and maintain internal control procedures 40 FNSACC507A Provide management accounting information 60 FNSACC601B Prepare and administer compliant tax returns for legal entities 80 FNSTPB501A Apply legal principles in corporations and trusts laws 60 FNSTPB502A Apply legal principles in commercial and property law 60 Electives Total Hours 550 Page 52 of 80 Occupation / Work Function Owner Mortgage Broker Qualification Title Diploma of Finance and Mortgage Broking Management Qualification Code FNS50311 Description Reflects management job roles in finance and mortgage broking, including roles that are independent, undertaken through an aggregator, or involve managing a workplace team and performing duties such as: securing new clients and contacts interested in mortgage or finance broking services presenting broking options preparing and presenting loan applications to lenders and settling of a loan assessing prospective borrowers' eligibility to obtain finance and their capacity to service debt brokering complex and/or commercial leases and equipment finance, commercial finance, project finance and finance for property developers. Unit Code Unit Title Hours Core BSBRSK401A Identify risk and apply risk management processes 50 FNSFMB401A Prepare loan application on behalf of finance or mortgage broking clients 30 FNSFMB402A Provide finance and mortgage broking services 40 FNSFMB403A Present broking options to client 40 FNSFMB502A Identify and develop complex broking options for client 60 FNSFMB503A Present broking options to client with complex needs 50 FNSFMB504A Implement complex loan structures 50 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers 50 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSRSK602A Determine and manage risk exposure strategies 50 BSBMGT502B Manage people performance 70 BSBSMB405B Monitor and manage small business operations 45 BSBMGT605B Provide leadership across the organisation 60 FNSPRM603A Grow the practice 60 Electives Total Hours 765 Page 53 of 80 Occupation / Work Function Conveyancer in a Legal Practice Qualification Title Diploma of Conveyancing Qualification Code FNS50411 Description Prepares individuals for conveyancing job roles including: in a small business practice as a team member in a larger organisation. Notes Conveyancing is a licensed occupation. Licensing regimes for Conveyancers differ between States and Territories in Australia. To determine the most appropriate pathway to satisfy licensing requirements within a particular State or Territory it will be necessary to contact the relevant licensing body for advice. Unit Code Unit Title Hours Core FNSACC403B Make decisions in a legal context 60 FNSCNV501A Take instructions in relation to a transaction 120 FNSCNV502A Read and interpret a legal document and provide advice 80 FNSCNV503A Analyse and interpret legal requirements for a transaction 50 FNSCNV504A Prepare legal documents 80 FNSCNV505A Finalise the conveyancing transaction 30 FNSCNV506A Establish and manage a trust account 60 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 BSBLEG415A Apply principles of contract law 60 BSBLEG512A Apply legal principles in property law matters 60 FNSCNV601A Identify and conduct searches 60 BSBMGT605B Provide leadership across the organisation 60 BSBMGT502B Manage people performance 70 Electives Total Hours 820 Page 54 of 80 Occupation / Work Function Senior Trustee Qualification Title Diploma of Personal Trustees Qualification Code FNS50511 Description Reflects the job role of individuals working in organisations offering personal trustee services and prepares for employment in personal trustee job roles performing duties such as: advising clients on estates and trust structures acting as a financial administrator under a guardianship order supervising and managing teams or staff delegating work and responsibilities as needed working on complex types of financial plans relevant to the personal trustees sector. Unit Code Unit Title Hours Core BSBINM401A Implement workplace information system 40 FNSCUS502A Monitor client requirements 40 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSPRT501A Advise clients on trust structures 60 FNSPRT502A Advise clients in estate planning 30 FNSPRT503A Allocate, assess and supervise work within the personal trustee sector 60 BSBMGT605B Provide leadership across the organisation 60 BSBLED501A Develop a workplace learning environment 60 FNSFPL506A Determine client requirements and expectations 60 BSBLEG504A Draft legally binding documents 80 BSBMGT502B Manage people performance 70 Electives Total Hours 590 Page 55 of 80 Occupation / Work Function Para-Planner Qualification Title Diploma of Financial Planning Qualification Code FNS50611 Description Appropriate for a financial para-planner providing advice to clients on financial products and services within the ASIC licensing framework for the sector. Notes This is a licensed occupation and core units in this qualification meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 status. Unit Code Unit Title Hours Core BSBITU402A Develop and use complex spreadsheets 50 FNSASICZ503A Provide advice in Financial Planning 50 FNSFPL501A Comply with financial planning practice ethical and operational guidelines and regulations 50 FNSFPL502A Conduct financial planning analysis and research 50 FNSFPL503A Develop and prepare financial plan 60 FNSFPL504A Implement financial plan 50 FNSFPL505A Review financial plans and provide ongoing service 40 FNSFPL506A Determine client requirements and expectations 60 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSCUS506A Record and implement client instructions 75 FNSFPL508A Conduct complex financial planning research 50 FNSFPL601A Provide technical and professional guidance 40 FNSORG506A Prepare financial forecasts and projections 70 FNSFPL604A Develop complex and innovative financial planning strategies 50 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers 50 Electives Total Hours 775 Page 56 of 80 Occupation / Work Function Team Leader / member of a superannuation operations team Qualification Title Diploma of Superannuation Qualification Code FNS50711 Description Prepares individuals for employment in the superannuation industry in roles that may involve providing leadership, guidance and responsibility for the superannuation work outcomes of others. Possible work functions may include: establishing and maintaining relationships with employers establishing and maintaining relationships with insurers implementing quality systems managing complaints managing superannuation compliance systems preparing documents and reports on superannuation matters providing advice in superannuation supervising administration activities of a superannuation fund. Notes If ASIC Tier 1 compliance in superannuation is required, all units from Group A must be selected. Unit Code Unit Title Hours Core FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 FNSASICU503A Provide advice in Superannuation 50 FNSIAD501A Provide appropriate services, advice and products to clients 150 FNSCUS505A Determine client requirements and expectations 70 FNSCUS506A Record and implement client instructions 75 FNSINC501B Conduct product research to support recommendations 80 FNSSUP407A Assess complex superannuation benefit or insurance claims 70 FNSSUP502A Supervise insurer liaison 50 FNSSUP506A Supervise and monitor operational guidelines in a superannuation organisation 50 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSORG504A Monitor and supervise work practices to meet financial services regulatory requirements 60 Electives Total Hours 805 Page 57 of 80 Occupation / Work Function Risk Management Coordinator employed in local government Qualification Title Diploma of Integrated Risk Management Qualification Code FNS50811 Description This qualification provides cross-industry competencies for specialist financial and related risk management activities in a range of organisations involving: managing risk in operational areas strategic planning managing occupational health and safety controlling fraud assessing project management risk. Unit Code Unit Title Hours Core FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSORG502A Develop and monitor policy and procedures 50 BSBRSK501B Manage risk 60 FNSRSK501B Undertake risk identification 40 FNSRSK502A Assess risks 40 BSBRSK401A Identify risk and apply risk management processes 50 BSBWOR401A Establish effective workplace relationships 50 BSBCOM402B Implement processes for the management of a breach in compliance requirements 20 BSBMGT515A Manage operational plan 60 FNSRSK601A Develop and implement risk mitigation plan 50 BSBPMG501A Manage application of project integrative processes 60 BSBCOM501B Identify and interpret compliance requirements 20 Electives Total Hours 530 Page 58 of 80 Occupation / Work Function Team Leader (Contact Centre), Branch Managers, Contact Centre Managers, Small Business Banking Manager Qualification Title Diploma of Banking Services Management Qualification Code FNS50910 Description Pathways from this qualification are possible employment in banking and related organisations involving: team leader or manager roles in branch environments sales and marketing small business banking commercial and retail lending customer contact service centre management. Unit Code Unit Title Hours Core BSBINM401A Implement workplace information system 40 BSBMGT502B Manage people performance 70 BSBSMB405B Monitor and manage small business operations 45 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers 50 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 Group B Electives (Sales and Marketing) BSBSLS502A Lead and manage a sales team 60 FNSSAM503A Monitor market opportunities 50 FNSSAM501A Apply advanced selling techniques to selling of financial products and services 50 Group C Electives (Commercial and Retail Lending) FNSBNK501A Manage banking and service strategy for small business customers 60 FNSBNK402A Align banking products with the needs of small business customers 60 Group D Electives (General Business) BSBWOR501B Manage personal work priorities and professional development 60 FNSCUS504A Manage premium customer relationships 60 Total Hours 635 Page 59 of 80 Occupation / Work Function Client Adviser in Managed Investments Qualification Title Diploma of Financial Markets Qualification Code FNS51011 Description The primary pathway from this qualification is employment in financial markets’ specific roles in: client advisory services operations dealing rooms. Unit Code Unit Title Hours Core BSBCOM406A Conduct work within a compliance framework 30 FNSFMK501A Analyse financial markets and information 60 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSRSK502A Assess risks 40 FNSFMK502A Analyse financial market products for client 50 FNSFMK503A Advise clients on financial risk 60 FNSCUS505A Determine client requirements and expectations 70 FNSCUS506A Record and implement client instructions 75 FNSINC501A Conduct product research to support recommendations 80 Electives Total Hours 495 Page 60 of 80 Occupation / Work Function Team Leader in claims department of general insurance company Qualification Title Diploma of General Insurance Qualification Code FNS51110 Description This qualification is designed to reflect team leader or supervisor roles in general insurance in a range of organisations with possible work functions including: analysing and improving portfolio performance analysing claims trends and recommending strategies for improvement conducting claims investigation determining risk rating issuing insurance contracts. Unit Code Unit Title Hours Core BSBOHS404B Contribute to the implementation of strategies to control OHS risk 40 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Group B Electives (Claims management) FNSISV507A Implement claim recovery procedures 50 FNSISV508A Review and advise on claims costs, policies and procedures 60 FNSISV510A Manage non-routine and complex claims 50 FNSISV511A Settle non-routine and complex claims 30 FNSISV512A Work with legal teams to resolve complex claims 80 FNSISV513A Provide decisions on legal liability and indemnity of a claim 60 FNSISV514A Review and update claim reserves in portfolio 40 FNSISV515A Evaluate and report on status of claims portfolio 50 Group D Elective (Client relationship management) BSBCUS501C Manage quality customer service Total Hours 40 570 Page 61 of 80 Occupation / Work Function Account Executive / Insurance Broker Qualification Title Diploma of Insurance Broking Qualification Code FNS51210 Description This qualification is designed to reflect job roles in insurance broking in a range of organisations as a team member or leader in a large organisation / small business practice or as a sole operator with possible work functions including: identifying risk within a client’s broking portfolio negotiating with insurers on behalf of their clients in an insurance claim preparing new business proposals for insurance broking clients working as an insurance broking account executive in the life, general or reinsurance sector. Unit Code Unit Title. Hours Core FNSIBK405A Meet industry and legislative guidelines and organisational procedures relating to insurance broking 50 FNSIBK505A Undertake risk analysis for an insurance broking client 60 FNSIBK506A Monitor broking clients 60 FNSIBK507A Review broking client service performance 60 FNSIBK508A Implement changes to broking client’s insurance program 60 FNSIBK503B Provide personal advice in general insurance broking products and services 60 FNSASICY503A Provide advice in Insurance Broking 50 FNSIBK403A Implement an agreed insurance program for a broking client 50 BSBRES401A Analyse and present research information 40 FNSIBK509A Identify and advise on significant risk changes to broking client insurances 60 FNSIBK510A Assess and negotiate complex risk portfolio for broking client at renewal 50 FNSIBK511A Review incidence of loss for broking clients 60 FNSIBK512A Negotiate complex claims settlement for insurance broking client 40 Electives Total Hours 700 Page 62 of 80 Occupation / Work Function Senior Claims Officer/ Case Officer Qualification Title Diploma of Life Insurance Qualification Code FNS51312 Description A senior claims officer analyses claims and settles valid claims by processing payments Unit Code Unit Title Hours Core FNSILF403A Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector 40 FNSASICM503A Provide Tier 1 personal advice in life insurance 50 FNSASICX503A Provide advice in Life Insurance 50 FNSCMP501A Comply with financial services legislation 80 FNSCUS505A Determine client requirements and expectations 70 FNSCUS506A Record and implement client instructions 75 FNSISV506A Investigate claims 60 FNSISV515A Evaluate and report on status of claims portfolio 50 FNSISV517A Review claims settlement policies and procedures 60 FNSIAD501A Provide appropriate services, advice and products to clients 150 FNSINC501A Conduct product research to support recommendations 80 FNSILD501A Prepare a distribution plan 60 Electives Total Hours 825 Page 63 of 80 Occupation / Work Function Loss Adjusting Manager of small loss adjusting business. Qualification Title Diploma of Loss Adjusting Qualification Code FNS51410 Description This qualification is designed to reflect a leadership or supervisory function in loss adjusting in a range of organisations with possible work functions including: analysing claims trends and recommending strategies for improvement collecting and analysing evidence conducting claims investigation determining risk rating. Unit Code Unit Title Hours Core BSBOHS404B Contribute to the implementation of strategies to control OHS risk 40 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSILA501A Plan and implement loss investigation 150 FNSILA502A Evaluate collected information 150 FNSILA503A Report findings and provide guidance to involved parties 80 FNSILA504A Negotiate and effect settlement 60 Group A Electives (Manage operations) BSBCOM603C Plan and establish compliance management systems 50 BSBMGT515A Manage operational plan 60 FNSILA505A Provide ancillary services 60 Group B Electives (Manage client relationships) BSBCUS501C Manage quality customer service 40 FNSCUS505A Determine client requirements and expectations 70 FNSCUS506A Record and implement client instructions 75 Total Hours 865 Page 64 of 80 Occupation / Work Function Credit Manager State / National level Senior Team Leader Qualification Title Diploma of Credit Management Qualification Code FNS51511 Description This qualification reflects job roles such as credit manager in a range of financial services and other industry enterprises Notes The qualification includes the units of competency which could meet the educational requirements for obtaining an Australian Credit Licence (ACL). Conditions relating to ASIC accreditation should be obtained from ASIC. Unit Code Unit Title Hours Core FNSORG401A Conduct individual work within a compliance framework 40 BSBRSK501B Manage risk 60 FNSCRD501A Respond to personal insolvency situations 40 FNSCRD504A Manage the credit relationship 40 FNSCRD505A Respond to corporate insolvency situations 40 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSORG502A Develop and monitor policy and procedures 50 FNSCRD503A Promote understanding of the role and effective use of consumer credit 40 FNSORG604A Establish outsourced services and monitor performance 50 BSBCOM402B Implement processes for the management of a breach in compliance requirements 20 BSBMGT502B Manage people performance 70 FNSCRD502A Manage factoring and invoice discounting arrangements 40 Electives Total Hours 520 Page 65 of 80 Occupation / Work Function Securitisation professional Qualification Title Diploma of Securitisation Qualification Code FNS51611 Description This qualification is designed for professionals entering the securitisation sector in specialist job roles such as: issuer swap provider insurer and guarantor tax specialist auditor rating agent trustee and originator. Unit Code Unit Title Hours Core FNSFMK501A Analyse financial markets and information 60 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSFMK601A Price financial transactions 60 FNSSAM603A Tailor financial products to meet customer needs 50 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 FNSINC501A Conduct product research to support recommendations 80 FNSRSK501B Undertake risk identification 40 BSBINM401A Implement workplace information system 40 BSBSUS501A Develop workplace policy and procedures for sustainability 50 FNSACC403B Make decisions in a legal context 60 FNSINC601A Apply economic principles to work in the financial services industry 60 Electives Total Hours 650 Page 66 of 80 Occupation / Work Function AMF/CTF Compliance Officer or Compliance Manager Qualification Title Diploma of Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) Management Qualification Code FNS51710 Description This qualification is designed for job roles in financial services or related industry organisations where anti-money laundering and counter terrorism financing legislation applies. Unit Code Unit Title Hours Core BSBCOM503B Develop processes for the management of breaches in compliance requirements 30 BSBCOM602B Develop and create compliance requirements 50 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 FNSORG502A Develop and monitor policy and procedures 50 FNSRSK501B Undertake risk identification 40 FNSRSK502A Assess risks 40 PSPREG417A Undertake compliance audits 50 PSPREG502A Coordinate investigation processes 80 Develop and implement risk mitigation plan 50 BSBRKG404A Monitor and maintain records in an online environment 50 FNSINC601A Apply economic principles to work in the financial services industry 60 BSBRES401A Analyse and present research information 40 Group A Elective FNSRSK601A General Electives Total Hours 660 Page 67 of 80 Occupation Branch Manager Qualification Title Diploma of Financial Services Qualification Code FNS51811 Description This qualification is designed to reflect the role of employees working across a range of duties in the financial services sector. they may perform management or supervisory duties in areas such as: financial and business processes customer/client service a branch/section advisory/distribution services a financial services office/practice Unit Code a wholesale business unit or team Unit Title Hours Core Apply principles of professional practice to work in the financial services industry 30 FNSCUS502A Monitor client requirements 40 FNSIAD501A Provide appropriate services, advice and products to clients 150 FNSSAM502A Assess market needs 50 FNSSAM501A Apply advanced selling techniques to selling of financial products and services 50 BSBMGT515A Manage operational plan 60 FNSCUS505A Determine client requirements and expectations 70 BSBCOM503B Develop processes for the management of breaches in compliance requirements 30 BSBMGT502B Manage people performance 70 FNSCUS402A Resolve disputes 25 FNSINC401A Electives Total Hours 575 Page 68 of 80 Occupation / Work Function Senior Account Executive / Office Manager / Principal Qualification Title Advanced Diploma of Insurance Broking Qualification Code FNS60110 Description This qualification is designed to reflect roles in insurance broking in a range of organisations as a team member or leader in a large organisation/small business practice or as a sole operator with possible work functions including: developing and implementing business plans managing compliance for the business developing work processes in broking developing marketing plans and growth strategies managing business performance. Unit Code Unit Title Hours Core FNSINC401A Apply principles of professional practice to work in the financial services industry 30 FNSIBK601A Develop guidelines for broking services 80 FNSIBK503B* Provide personal advice in general insurance broking products and services 60 FNSIBK602A Implement broking service support systems 100 FNSIBK605A Manage insurance brokerage service performance 60 BSBCOM603C Plan and establish compliance management systems 50 BSBMGT515A Manage operational plan 60 BSBMGT616A Develop and implement strategic plans 80 BSBSUS501A Develop workplace policy and procedures for sustainability 50 FNSSAM602A Identify and evaluate marketing opportunities in the financial services industry 80 FNSIBK603A Manage contractual obligations for insurance and insurance broking products 80 FNSIBK604A Develop and manage marketing plans for an insurance broking business 80 FNSIBK606A Manage compliance requirements for an insurance broking business 60 Electives Total Hours 870 *Pre-requisite for FNSIBK601A Page 69 of 80 Occupation / Work Function Qualified Accountant Qualification Title Advanced Diploma of Accounting Qualification Code FNS60210 Description This qualification is designed to reflect the role of individuals working in accounting and seeking professional identification. Notes This qualification has entry requirements. See Training Package for details. Unit Code Unit Title Hours Core FNSACC604A Monitor corporate governance activities 60 FNSINC601A Apply economic principles to work in the financial services industry 60 FNSINC602A Interpret and use financial statistics and tools 60 FNSACC601B Prepare and administer compliant tax returns for legal entities 80 FNSACC602A Audit and report on financial systems and records 40 FNSACC603A Implement tax plans and evaluate tax compliance 60 FNSACC608A Evaluate organisation's financial performance 60 FNSACC613A Prepare and analyse management accounting information 60 Electives Total Hours 480 Page 70 of 80 Occupation / Work Function Owner/manager of a conveyancing business Qualification Title Advanced Diploma of Conveyancing Qualification Code FNS60311 Description This qualification is designed to reflect the role of conveyancers responsible for conveyancing work, team leadership and/or the management of a practice. Notes Conveyancing is a licensed occupation. Licensing regimes for Conveyancers differ between States and Territories in Australia. To determine the most appropriate pathway to satisfy licensing requirements within a particular State or Territory it will be necessary to contact the relevant licensing body for advice. Unit Code Unit Title Hours Core BSBLEG415A Apply principles of contract law 60 FNSCNV501A Take instructions in relation to a transaction 120 FNSCNV502A Read and interpret a legal document and provide advice 80 FNSCNV503A Analyse and interpret legal requirements for a transaction 50 FNSCNV504A Prepare legal documents 80 FNSCNV505A Finalise the conveyancing transaction 30 FNSCNV506A Establish and manage a trust account 60 FNSCNV601A Identify and conduct searches 60 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 BSBITS401B Maintain business technology 40 BSBWOR401A Establish effective workplace relationships 50 FNSPRM602A Improve the practice 60 BSBCOM602B Develop and create compliance requirements 50 BSBCUS501C Manage quality customer service 40 FNSORG601A Negotiate to achieve goals and manage disputes 50 FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers 50 BSBWOR501B Manage personal work priorities and professional development 60 BSBSMB401A Establish legal and risk management requirements of small business 60 Electives Total Hours 1030 Page 71 of 80 Occupation / Work Function Financial Planner Qualification Title Advanced Diploma of Financial Planning Qualification Code FNS60410 Description This qualification is for financial planners who provide a comprehensive range of financial planning services across a variety of product environments, including those involving complex issues and/or innovative strategies. Notes The above work is subject to Australian Securities and Investments Commission (ASIC) regulation and licensing. This qualification has entry requirements see Training Package for details. Unit Code Unit Title Hours Core FNSFPL508A Conduct complex financial planning research 50 FNSFPL601A Provide technical and professional guidance 40 FNSFPL602A Determine client requirements and expectations for clients with complex needs 50 FNSFPL603A Provide comprehensive monitoring and ongoing service 40 FNSFPL604A Develop complex and innovative financial planning strategies 50 FNSFPL605A Present and negotiate complex and innovative financial plans 40 FNSFPL606A Implement complex and innovative financial plans 50 FNSPRM601A Establish, supervise and monitor practice systems to conform with legislation and regulations 60 FNSFMK502A Analyse financial market products for client 50 FNSFMK503A Advise clients on financial risk 60 FNSCUS505A Determine client requirements and expectations 70 Electives Total Hours 560 Page 72 of 80 Occupation / Work Function Risk Manager: Superannuation risk and compliance Qualification Title Advanced Diploma of Superannuation Qualification Code FNS60513 Description This qualification is designed to reflect job roles in the superannuation industry providing leadership and guidance with responsibility for the superannuation work outcomes of others with possible work functions including: developing and managing business systems for superannuation liaising with and supporting trustees managing and supervising superannuation industry staff providing advice on superannuation services and products providing comprehensive services to superannuation employers and clients working as a trustee of a superannuation fund. Notes This qualification has entry requirements. See Training Package for details. Unit Code Unit Title Hours Core FNSCUS601A Establish, manage and monitor key relationships 50 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 Group B Electives (Fund Trustee) FNSSUP601A Liaise with and support trustees 60 FNSSUP602A Manage official complaints procedures and proceedings 70 FNSSUP603A Integrate investment strategy with fund operations 80 Group D Electives (Organisational Support) BSBCOM602B Develop and create compliance requirements 50 BSBCOM603C Plan and establish compliance management systems 50 FNSORG604A Establish outsourced services and monitor performance 50 FNSRSK601A Develop and implement risk mitigation plan 50 FNSORG504A Monitor and supervise work practices to meet financial services regulatory requirements 60 FNSSUP509A Work within a defined benefit fund 50 BSBINM601A Manage knowledge and information 80 General electives Total Hours 680 Page 73 of 80 Occupation / Work Function Regional Executive, Senior Manager in the Contact Centre, Business Banking Managers / Account Executives Qualification Title Advanced Diploma of Banking Services Management Qualification Code FNS60610 Description This qualification is designed to flexibly reflect senior management and/or sales and service job roles, with team and business result responsibilities in banking, or other deposit taking institutions' customer contact centres or retail financial services environments. Unit Code Unit Title Hours Core BSBSMB409A Build and maintain relationships with small business stakeholders 20 FNSSAM601A Monitor performance in sales of financial products or services 20 FNSINC401A Apply principles of professional practice to work in the financial services industry 30 BSBCUS501C Manage quality customer service 40 BSBREL701A Develop and cultivate collaborative partnerships and relationships 40 BSBMGT605B Provide leadership across the organisation 60 BSBMGT502B Manage people performance 70 BSBMGT608B Manage innovation and continuous improvement 70 FNSSAM602A Identify and evaluate marketing opportunities in the financial services industry 80 BSBINN601A Manage organisational change 60 BSBMGT616A Develop and implement strategic plans 80 FNSORG501A Develop and manage a budget 80 FNSPRM605A Establish or review marketing, client services and supplier relationships 80 BSBMGT605B Provide leadership across the organisation 60 Electives Total Hours 790 Page 74 of 80 Occupation / Work Function Responsible Manager in a financial markets organisation Qualification Title Advanced Diploma of Financial Licensing Management Qualification Code FNS60711 Description This qualification is designed for individuals occupying the position of responsible manager in a financial services organisation, who are responsible for organisational compliance under the Australian Securities and Investments Commission (ASIC) Regulatory Guide 105 (RG105). Unit Code Unit Title Hours Core BSBCOM603C Plan and establish compliance management systems 50 BSBMGT605B Provide leadership across the organisation 60 FNSFMK505A Comply with financial services legislation and industry codes of practice 80 FNSPRM601A Establish, supervise and monitor practice systems to conform with legislation and regulations 60 FNSPRM606A Establish or review human resources, administration and information support 80 FNSIAD501A Provide appropriate services, advice and products to clients 150 FNSRSK501B Undertake risk identification 40 FNSRSK502A Assess risks 40 FNSRSK601A Develop and implement risk mitigation plan 50 FNSRSK602A Determine and manage risk exposure strategies 50 Electives Total Hours 660 Page 75 of 80 Occupation / Work Function Risk Manager employed to mitigate risk in a manufacturing company Qualification Title Advanced Diploma of Integrated Risk Management Qualification Code FNS60811 Description The primary pathway from this qualification is employment in a financial services sector or other industry organisation senior risk management roles involving: managing risk in operational areas strategic planning managing occupational health and safety controlling fraud assessing project management risk. Unit Code Unit Title Hours Core BSBCOM602B Develop and create compliance requirements 50 BSBCOM603C Plan and establish compliance management systems 50 FNSRSK601A Develop and implement risk mitigation plan 50 FNSRSK602A Determine and manage risk exposure strategies 50 FNSACC609A Evaluate financial risk 40 FNSACC503A Manage budgets and forecasts 40 BSBOHS504B Apply principles of OHS risk management 40 BSBOHS507B Facilitate the application of principles of occupational health to control OHS risk 40 BSBMGT605B Provide leadership across the organisation 60 BSBOHS606B Develop and implement crisis management processes 50 FNSPRM601A Establish, supervise and monitor practice systems to conform with legislation and regulations 60 BSBPMG608A Direct risk management of a project program 50 Electives Total Hours 580 Page 76 of 80 CONTACTS AND LINKS Industry Skills Council (ISC) Innovation and Business Skills Australia (IBSA) This ISC is responsible for developing this FNS10 Financial Services and can be contacted for further information. You can also source copies of the Training Package and support material. Address: Level 11, 176 Wellington Parade, East Melbourne, VIC, 3002 Phone: 03 9815 7000 Email: http://www.ibsa.org.au/contact-us.aspx Web: http://ibsa.org.au, National Register for VET in Australia Training.gov.au (TGA) TGA is the Australian governments’ official National Register of information on Training Packages, qualifications, courses, units of competency and RTOs. www.training.gov.au Australian Government The Department of Education, Employment and Workplace Relations (DEEWR) DEEWR provides a range of services and resources to assist in delivery of Training Packages. Search the DEEWR website for links to a range of relevant resources and publications. www.deewr.gov.au Higher Education and Skills Group is responsible for funding and the implementation of Vocational Education and Training (VET) in Victoria, including Apprenticeships and Traineeships. www.skills.vic.gov.au State Government Department of Education and Early Childhood Development Higher Education and Skills Group Approved Training Schemes: http://www.skills.vic.gov.au/corporate/publications/brochuresand-fact-sheets/apprenticeships-and-traineeships-in-victoriaindustry-guides Page 77 of 80 Curriculum Maintenance Manager (CMM) Business Industries The CMM service is provided by Executive Officers located within Victorian TAFE institutes on behalf of Higher Education and Skills Group. Alan Daniel Address: Chisholm Institute, P O Box 684, Dandenong, VIC, 3175 Phone/fax:9238 8501/9238 8504 Email: Alan.Daniel@chisholm.edu.au Web: http://trainingsupport.skills.vic.gov.au State VET Regulatory Authority Victorian Registration and Qualifications Authority (VRQA) The VRQA is a statutory authority responsible for the registration of education and training providers in Victoria to ensure the delivery of quality education and training. www.vrqa.vic.gov.au Phone: 03 9637 2806 National VET Regulatory Authority Australian Skills Quality Authority (ASQA) ASQA is the national regulator for Australia’s VET sector vocational education and training sector. www.asqa.gov.au Info line: 1300 701 801 ASQA regulates courses and training providers to ensure nationally approved quality standards are met. Industry Regulatory Body Tax Practitioners Board (For information on BAS and Tax Agents Registration) Business Licensing Authority The industry Regulatory body can provide advice on licensing, legislative or regulatory requirements which may impact on the delivery of training or the issuance of qualifications in this Training Package. Phone/fax: 1300 362 829 For information on licensing in relation to Conveyancing Phone/fax: 1300 135 452 Email: tpbwebsite@ato.gov.au Web: http://www.tpb.gov.au/ Email: bla@justice.vic.gov.au Web: http://www.bla.vic.gov.au/home/conveyancers/ Page 78 of 80 Industry Regulatory Body Australian Securities & Investments Commission (ASIC) Insurance Contracts Phone: (03) 9280 3200 Superannuation (Resolution of Complaints) Superannuation Industry (Supervision) Life Insurance National Consumer Credit Protection (including information about the Australian Credit Licence) Web: http://www.asic.gov.au/asic/asic.nsf Page 79 of 80 GLOSSARY Code Nationally endorsed Training Package qualification code. Title Nationally endorsed Training Package qualification title. Unit Code Nationally endorsed Training Package unit code. Unit Title Nationally endorsed Training Package unit title. Nominal Hours The anticipated hours of supervised learning or training deemed necessary to conduct training and assessment activities associated with the program of study. These hours are determined by the Victorian State Training Authority. Nominal hours may vary for a qualification depending on the units of competency selected. Scope of Registration Scope of registration specifies the AQF qualifications and/or units of competency the training organisation is registered to issue and the industry training and/or assessment services it is registered to provide. Page 80 of 80
