Course:
Code:
Credit (ECTS):
Instructor:
Classes:
Operations Management
OM
3
Candidate of Technical Sciences, Docent Tatiana.V. Zhubreva
One 2-hour lecture per week for 10 weeks (L)
One 2-hour seminar per week for 15 weeks (S)
In dealing with the subject of production and service operations, two
conceptual approaches are used. In the first place, a system view; the
operation is considered as a half open system in which inputs of some kind or
other are transformed into outputs of a desired nature. The system receives
feedback from its external environment, especially from its market. The other
approach used is a service management view, in which service providing
viewed from a broad perspective.
Self-management and a critical attitude are very important in this module.
Finding additional relative information and data is strongly recommended.
General aims
(1) The student evaluates the main concepts of operations management
(2) The student analyses the operational strategy and relates it to the
corporate strategy
(3) The student evaluates the purposes of the design of an operation, with a
special focus upon service operation
(4) The student evaluates the different aspects of planning and control of
operations in general and of service operations in particular
(5) The student evaluates effective ways of business processes improvement.
The course should allow the student successfully participate in business life.
Operations Management. Nigel Slack, Stuart Chambers, Robert Johnston.
Text:
Fifth edition. Prentice Hall, 2007.
Operations management. Jesse Russell, Ronald Cohn. Bookvika Publishing,
2012. (Optional)
The points given for active participation are either 0 points or 5 points.
Participation:
Assessment:
One-hour knowledge test (100 points) and a one-hour problem analysis
(100).
Teaching Methods: Lectures, seminars, home tasks, and presentations.
Aims:
Weekly Schedule
Week
№№
1,2 L
5S
3,4 L
6,7,8 S
5L
10,11 S
6,7 L
12,13 S
10,11 L
10-16 S
17
Topic
Total
Introduction Operations Management.
Definitions, terms, and modes. Case study.
Managing Process Flow. Case study. Module test.
Operations strategy. The role of operations strategy in
the organisation. Case study.
Design in Operations Management. Network,
Technology, Product, and Job design. Case study.
Planning and Control in Operations Management.
Process flow diagram. Information flow diagram. The
bottle necks in the process flow and information flow.
Materials management. Supply chain planning &
control.
Final Assignment: Case study.
TOTAL
14
18
18
18
Hours
Self-study
Lect.
4
8
8
10
10
Sem.
2
4
6
4
4
4
4
4
28
12
12
6
102
4
52
20
2
30