Unit 18 – Tutor J. Trimnell
Course Title BTEC National in
Aviation Operations
Unit: 18
Assignment Title: Team Leadership in the
Aviation Industry
Student
The assignment for this unit has been divided into the following sections:
PART A
Hand in date: W/C 17th October 2011
PART B
Hand in date: W/C 14th November 2011
Hand in date: w/C 12th December
PART C
2011
This document includes:


The Assignment brief
Feedback Sheets
FOR STAFF ONLY
Summative
Feedback
FINAL GRADE AWARDED FOR THE UNIT:
Tutor Signature:
Student Signature:
Assessment Criteria Achieved
P1
M1
D1
P2
M2
D2
P3
M3
P4
P5
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Unit 18 – Tutor J. Trimnell
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Unit 18 – Tutor J. Trimnell
Assignment Description
Scenario
You work as a team leader for a major ground handling firm. You have been
asked to work within a small team to put together a training programme
that could be used when training future team leaders.
Part A
Task 1 (P1)
Write up part one of the training package by introducing the following:
•
•
•
different styles of leadership, including authoritarian, democratic,
formal and informal
roles and responsibilities of the team leader, the qualities and skills
they need and the benefits team leaders can bring to the organisation
and team members
benefits of teams to aviation organisations e.g. efficiency, commitment
of staff and to team members themselves e.g. shared expertise,
personal development
Task 2 (M1)
Refer to two different aviation organisations for example British Airways and
Ryan Air. Compare the different leadership styles used within these two
organisations referring to the impact that these different styles of
leadership and management have on the role of the team leader.
Task 3 (D1)
Based on these comparisons evaluate the effectiveness of two different
types of leadership within aviation organisations and make appropriate
suggestions for improvement. For example if an airline adopts an
authoritarian style of management team members may perform well when
the manager is there but no so well if the manager is absent because they
are used to operating under instruction. A suggested improvement could
be……..
You need to produce the following:
 A written introduction to the training package
Websites:
 http://www.britishairwaysjobs.com/baweb1/?newms=info1
 http://www.ryanair.com/en/about
Assignment issue and hand in details: Part A
Date issued:
W/C 15th September 2011
Hand in date:
W/C 3rd October 2011
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Unit 18 – Tutor J. Trimnell
Part A: Checklist
(for learners)
Assessment Criteria
P1 describe the styles of
leadership and the role of team
leader, making reference to
the benefits of teams in the
aviation industry
M1 compare two different styles
of leadership in organisations in
the aviation industry
D1 evaluate the effectiveness of
two different styles of
leadership in organisations in
the aviation industry, making
suggestions for improvement
Mark Scheme
(for tutors)
Evidence Requirements
Leadership styles: authoritarian; democratic; formal; informal
Team leader role: roles, eg project management; responsibilities, eg to
manage budget, to ensure quality; qualities needed, eg adaptability,
listening skills, empathy; skills needed, eg communication, delegation;
benefits (to organisation,to team members)
Benefits of teams: to organisation, eg efficiency, commitment of staff; to
team members, eg shared expertise, personal development
Make sure that you have referred to TWO different types or leadership
style within different aviation organisations
Make that you give example and suggestions for improvements
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Unit 18 – Tutor J. Trimnell
Part A Feedback
Student:
Feedback and actions (can be used
in conjunction with mark scheme)
Not yet
achieved
(date + sig)
Achieved
(date + sig)
P1 describe the styles of
leadership and the role of team
leader, making reference to
the benefits of teams in the
aviation industry
M1 compare two different styles
of leadership in organisations in
the aviation industry
D1 evaluate the effectiveness
of two different styles of
leadership in organisations in
the aviation industry, making
suggestions for improvement
Tutor Signature:
Student Comments:
Date:
Signed
Date
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Unit 18 – Tutor J. Trimnell
Part B
Task 1 (P3)
Participate in a team activity which will be filmed as part of a training film.
The aim of the film is to describe/present types of communication e.g. nonverbal. The role of the team leader will be shared to allow you the
opportunity to use appropriate skills and qualities to lead a team. It is
important to ensure team goals e.g. to ensure the quality of the film, are
set and met. Relevant processes will also have to be followed e.g. team
meetings and allocating roles.
Task 2 (P2)
Describe/present the different types of communication that a team leader
would use when leading a team e.g. non-verbal, verbal.
Within the team activity you will be assessed on your ability to
communicate with a team situation.
Non-verbal communication including:

open and closed body language

personal presentation

gestures

expressions

listening skills
Verbal communication including:

voice tone, pitch and pace

clarity

appropriateness to the task

the use of relevant aviation terminology
Communications including:

face-to-face

written

presentations

using figures, e.g. in sales presentations
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Unit 18 – Tutor J. Trimnell
Your tutor will complete an observation sheet to assess the communication
skills and qualities that you need to demonstrate to achieve P2 and P3. (See
attached check list)
Task 3 (M2)
To achieve M2 you must ensure that you demonstrate the skills and qualities
effectively and confidently.
Task 4 (D2 partial achievement)
To achieve D2 you must ensure that you demonstrate high levels of
effectiveness when leading the team.
You need to produce the following:

A communication training film
Assignment issue and hand in details: Part B
Date issued:
W/C
Hand in date:
September 08/09/2011 – Version 1
3rd October 2011
W/C 21st November 2011
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Unit 18 – Tutor J. Trimnell
Part B: Checklist
(for learners)
Assessment Criteria
P3 participate in leading a team
in an activity to meet specific
goals
Mark Scheme
(for tutors)
Evidence Requirements
Participate in leading a team in an activity to meet specific goals.
Be able use appropriate skills and qualities to lead a team:
Skills and qualities e.g. professionalism, approachability, time
management, effective listening, commitment, motivational & delegation
skills
Team goals: e.g. to ensure quality, to solve problems, to perform ma
routine task and to undertake a non-routine role
Processes: leading team meetings; allocating roles; delegating
responsibilities; monitoring progress; evaluating outcomes and liaising
with senior staff
P2 describe types of
communication that a team
leader would use to lead an
effective team
Discuss:
Non-verbal: body language (open/closed);personal presentation; gestures;
expressions; listening skills
Verbal: voice (tone, pitch, pace); relevant terminology, eg. aviation terms
Communication: face-face; written; presentation; using figures, e.g. sales
presentations.
M2 demonstrate effective
communication, skills and
qualities in leading a team
To achieve M2 you must you must demonstrate effective communication
skills when leading a team.
D2 demonstrate high levels of
effectiveness in leading a team
and make insightful judgements
on performance with
recommendations for
improvement for both the team
leader and the team
To achieve D2 you must ensure that you demonstrate high levels of
effectiveness when leading the team.
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Unit 18 – Tutor J. Trimnell
Part B Feedback
Student:
Feedback and actions (can be used
in conjunction with mark scheme)
Not yet
achieved
(date + sig)
Achieved
(date + sig)
P3 participate in leading a team
in an activity to meet specific
goals
P2 describe types of
communication that a team
leader would use to lead an
effective team
M2 demonstrate effective
communication, skills and
qualities in leading a team
D2 demonstrate high levels of
effectiveness in leading a team
and make insightful
judgements on performance
with recommendations for
improvement for both the team
leader and the team
Tutor Signature:
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Date:
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Unit 18 – Tutor J. Trimnell
Student Comments:
Signed
Date
Part C
Task 1 (P4)
Describe the barriers to effective team performance e.g. poor
communication, lack of appropriate skills. You should describe the barriers
in general although specific examples from research may be given where
appropriate
Task 2 (P5)
Describe evaluation methods that can be used to assess effective team
leadership e.g. completion of task within a given timescale, skills
development.
Task 3 (M3)
Analyse your own performance in leading the team in part B, discuss the
barriers to effective teamwork you faced and suggest possible solutions e.g.
lack of team motivation which could be solved with frequent meetings to
keep motivation high.
Task 4 (D2)
Make considered judgements on your performance as team leader and make
recommendations for improvements for both team and leader.
Communication is an area which can be commonly improved on by both the
team leader and team.
You need to produce the following:

An evaluation of your performance
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Unit 18 – Tutor J. Trimnell
Suggested resources:
Belbin M – Team Roles at Work (Butterworth-Heinemann, 1996) ISBN
0750626755
Television programme
The Apprentice – BBC
Assignment issue and hand in details: Part C
Date issued:
W/C 21st November 2011
Hand in date:
W/C 12th December 2011
Part C: Checklist
(for learners)
Assessment Criteria
Mark Scheme
(for tutors)
Evidence Requirements
P4.
describe the barriers to
effective teamwork
Barriers to effective performance: lack of commitment , e.g. leader, team
member; poor communication; lack of appropriate skills; resource issues
(financial, physical, staff): personal factors , e.g. challenges to authority,
conflict between team members
P5
describe evaluation methods
used to assess effective team
leadership
Evaluation methods: measurement of goals achieved; measurement of
performance (own, team) assessment of skills development needs (own,
team) ; compiling recommendations for future
M3
analyse own performance in
leading a team, suggesting the
barriers to effective teamwork
and possible solutions
Consider you performance in leading a team discuss the barriers you faced
and possible solutions e.g. personal problems which may affect the teams
performance
D2
demonstrate high levels of
effectiveness in leading a team
and make insightful judgements
on performance with
recommendations for
improvements both the team
leader and the team
Discuss aspects of your own and your team’s performance that could be
improved. To gain D2 you are looking at commenting on internal factors
e.g. your own time management
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Unit 18 – Tutor J. Trimnell
Part C Feedback
Student:
Feedback and actions (can be used
in conjunction with mark scheme)
Not yet
achieved
(date + sig)
Achieved
(date + sig)
P4.
describe the barriers to
effective teamwork
P5
describe evaluation methods
used to assess effective team
leadership
M3
analyse own performance in
leading a team, suggesting the
barriers to effective teamwork
and possible solutions
D2
demonstrate high levels of
effectiveness in leading a team
and make insightful
judgements on performance
with recommendations for
improvements both the team
leader and the team
Tutor Signature:
Student Comments:
September 08/09/2011 – Version 1
Date:
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Unit 18 – Tutor J. Trimnell
Signed
September 08/09/2011 – Version 1
Date
13