LOREDANA-ELENA PROTIENCU
(F, 31 years old, married)
Residing in: Str. Mihai Viteazu, nr.4-6
City: Suceava
Department: Suceava
Country: Romania
Mobile : +40746 66 11 99
Email loripitic@yahoo.com
Experience:
Fields: , Sales, Marketing, Health
Experience level: 3-5 years
Marketing & Sales Coordinator
Job field: Hotels
Company: S.C. CONTINENTAL HOTELS SA BUCURESTI, Suceava branch
Field of activity: Sales & Marketing
Period: 2005.04 - present
Responsibilities: Direct coordination of the marketing – sales activity.
Prospecting new clients
Continuing the development of existing clients
Elaboration of the strategy projects and of the marketing policies (tourist offer, tourist
programs, sales, prices, promotion) at the level of the branch.
Application of the strategy and marketing policies approved at the level of the hotel
chain, of the other regulations from the tourism field, of the services quality and of the
diversity of these ones.
Elaboration of own studies and researches which aim the tourists demands for the
elaboration of the marketing program and adaptation of the tourist offer to the market
demands.
The periodical control of the provided services quality by the units (hotel, restaurant,
conference halls, parking, artistic programs) offered to the tourists in order to ensure the
respect of the contract conditions and to prevent the complaints.
Commercial correspondence of the marketing & sales department.
Evidence of the signed contracts (of sales and promotion), pursuance of the contract
conditions respect for the offsets and the quality of the services.
The development of the relationships with the partner companies in order to attract these
ones as potential clients.
Information about the existing competition and about the news of the tourist demands.
Analyze of the existing list of partners within the department and the inventory of the
events list to be performed within the branch (fairs, exhibitions, congresses, symposia,
festivals).
Transmission of the Continental tourist product offer towards the partners from the list,
periodical contact and negotiation with these ones the sales of the requested services,
actions that leaded to the conclusion of contracts or the performance of some events in
the public alimentation places and also supplementary services.
Other attributions disposed by the branch manager
References: George Moisescu – General Manager
Aneta Pavel – Human Resources Manager
Assistant Manager
Job field: Secretariat
Company: S.C. MEDICAL TECHNOLOGIE TRANSFER SRL
Field of activity: Health
Period: 2003.11 - 2005.04
References: Philip Rozopol – General Manager
Ion Anisoara – Accounting Manager – MTT Group
Sales representative
Job field: Sales
Company: S.C. ERNA COSMETICS SRL
Field of activity: Sales
Period: 2001.11 - 2002.04
Responsibilities: Promotion and sales of cosmetic products in Suceava, Radauti, Siret, G.
Humorului, C.Lung Moldovenesc and Vatra Dornei areas.
Maintenance of the existing clients, creation of new contacts.
Achievement of the monthly target.
References: at request
Education
Study level: Faculty (graduate)
\"Stefan cel Mare\" University
Institution profile: Polytechnic
Country: ROMANIA
Period: 1998 - 2003
Specialization: Faculty: Engineering
Management
Obtained diploma: Bachelor of Science
References: At request
Profile:
Engineering
and
Technological
\"Petru Rares\" National College
Institution profile: Physics
Country: ROMANIA
Period: 1993 - 1997
Specialization: Profile: Physics - Chemistry
References: At request
Courses: Conflict Management
Institution: S.C. CONTINENTAL HOTELS SA
Country: ROMANIA
Period: 2008 - 2008
Specialization: To obtain positive solutions from confliction situation and most of build
on this result, interpersonal relationships.
Negotiation skills
Institution: S.C. CONTINENTAL HOTELS SA
Country: ROMANIA
Period: 2008 - 2008
Specialization: Style of negotiating and how to get the best from your negotiating style.
Proactive Sales
Institution: S.C. CONTINENTAL HOTELS SA
Country: ROMANIA
Period: 2007 - 2007
Specialization: Development of a personal sales philosophy by the acquirement of a
strategic/consultative sales model
Train the Trainers
Institution: S.C. CONTINENTAL HOTELS SA
Country: ROMANIA
Period: 2007 - 2007
Specialization: Development of the communication and presentation skills, creating and
providing a training.
Proactive sales - Advanced skills
Institution: CONTINENTAL HOTELS SA
Country: ROMANIA
Period: 2007 - 2007
Specialization:
Detection of the buying needs, selling the benefits
Treating the objectives
Closure techniques
Influencing techniques
Personal sale style, Buying styles of the clients and how to identify them; How we sell
according to the type of client.
Building Service Culture
Institution: Educo Training
Country: ROMANIA
Period: 2007 - 2007
Specialization: Training program: - managers’ involvement in developing the serving
skills of the employees and implementation-support-follow up of the application of the
excellence serving standards – increase of the guests’ satisfaction and implicitly the
faithfulness of these ones by offering them excellent services – training of the managerial
team for the administration of the services quality by identifying the client-oriented
behavior – the creation of a common language within the company as for the excellence
in offering services
Sales - Basic 1 (Sales Communication Course)
Institution: S.C. CONTINENTAL HOTELS SA
Country : ROMANIA
Period: 2007 - 2007
Specialization: - Profile of a salesman, sales attitude, communication channels,
communication barriers, assertive language and empathy, active listening, positions in
life and how they influence our negotiation capacity, the question technique.
Development of the sales abilities, relationship and phone negotiation
Institution: Accelera Accor Services
Country ROMANIA
Period: 2006 - 2006
Quality relationships with clients
Institution: Continental Hotels SA Bucuresti (Central Headquarter)
Country ROMANIA
Period: 2005 - 2005
Thoroughness of the marketing knowledge at the branch level
Institution: Arad Continental Hotel
Country : ROMANIA
Period: 2005 - 2005
Product implementing Techniques
Institution: Medical Intelligence Transfer
Country: ROMANIA
Period: 2004 - 2004
Sales Steps
Institution: Coty Cosmetics Romania
Country ROMANIA
Period: 2002 - 2002
Other information:
Foreign languages:
French: Speaking – beginner, reading – beginner, writing: beginner
English : Speaking – advanced, reading – advanced, writing: advanced
Driving license: B category (since 1996)
Other skills : Negotiation / Contracts conclusion (3 -5 years)
Hobbies: Skiing