TITLE:
REPORTING TO:
SALARY SCALE:
HOLIDAYS:
HEALTH:
CHARACTER:
HOURS OF WORK:
WORKING WEEK:
ETHICAL CODE:
CONFIDENTIALITY :
JOB PURPOSE
Duty Manager, General Hotel Services Department
General Hotel Services Manager
Department of Health & Children salary scales apply
23 days per annum pro rata
A candidate for and any person holding the office must be free from any defect or disease which would render him/her unsuitable to hold the office and be in a state of health as would indicate a reasonable prospect of ability to attend regular and efficient service.
A candidate for and any person holding the office must be of good character.
39 hours per week. Details of starting and finishing times, which may vary in accordance with Hospice needs, will be notified to you by your Head of Department/Deputy. There will be times when you will be required to work outside of the normal office hours
Will be determined by Head of Department
The post holder is requested to respect the special charism, ethos and tradition of Our Lady’s Hospice and to observe and comply with its general policies, procedures and regulations.
You will have access to various types of records/information in the course of your work. Such records and information are strictly confidential and unless acting on the instruction of an authorised person, on no account must information concerning staff, patients or other Hospice business be divulged or discussed except in the performance of normal duty. In addition, records may never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.
The post holder will support the Hotel Services Management
Team, staff and volunteers in the delivery of quality catering and household service to patients, residents, visitors and clients in accordance with HIQA and National Standards and in line with budgetary allocation.
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Job Description & Person Specification. Duty Manager, General Hotel Services Department
November 2015

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Operational Responsibilities:
1. To promote the Mission and V alues of Our Lady’s Hospice and Care Services and to ensure integration of Mission
2. To assist in the management of the Hotel Services Department in accordance with statutory requirements, all policies and procedures.
3. To support and develop the departments within the remit ensuring the highest standards of service within a safe environment.
4. To work closely with General Hotel Services Manager and all Heads of Departments and representatives of the Hospice to ensure an effective, seamless service is provided for all clients by trained highly motivated staff.
5. To actively assist in business planning of departments through strategic and operational improvement and development.
6. To assist in the management of contracted services provided to the Hospice, assigned by the
General Hotel Services Manager
7. To ensure appropriate procedures and standards within the Hotel Services are in full compliance with HIQA & statutory regulations.
8. To maintain good working relationships with all Clinical and Nursing teams
9. To plan and carry out regular inspections/ audits of all areas as assigned, to ensure a high standard of hygiene is maintained, using the approved recording system.
10. To record and verify that all areas have a detailed checklist in place that it is recorded accurately and signed by relevant staff member
11. To ensure all equipment in use is maintained to the highest standard in accordance with legislation.
12. To participate in all relevant committees and assume responsibility as assigned.
13. To assist in preparations for independent audit and /or accreditation as directed by General
Hotel Services Manager i.e. EIQA Q-Mark
14. To deputise in the absence of the General Hotel Services Manager as required
Staffing / Industrial Relations
1. To demonstrate positive leadership skills fostering a culture of inclusiveness and open communications.
2. To ensure adequate staffing levels for all services, while maintaining census levels / budgets within the division.
3. To review work schedules in accordance with budget.
4. To support the current supervisory team in the management of staff within the department.
5. To ensure Hotel Service staff carry out their duties in accordance with HIQA National standards and all current food legislation.
6. To review and manage absence levels
7. To review and monitor staff holiday rotas in accordance with the needs of the Hospice and ensure most economical means of relief are deployed.
8. To manage orientation and induction training of new employees and sign off on probationary plans and reviews accordingly.
9. To ensure that staff observe all Hospice policies and procedures.
10. To ensure the correct standard of staff personal hygiene and grooming is maintained.
11. To ensure appropriate PPE is worn by Hotel service staff.
12. To support positive working relations with staff representative groups and external representation.
13. To maintain a harmonious working relationship amongst all staff.
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Job Description & Person Specification. Duty Manager, General Hotel Services Department
November 2015

Finance
1. To assist the General Hotel Services Manager with preparation of financial reports
2. To participate in the preparation of the monthly Catering Income and Expenditure accounts.
3. To assist the General Hotel Service Manager in ensuring expenditure is controlled within budget and identify potential for efficiency saving through improved practices and innovation
4. To participate in tenders / purchase of supplies, equipment, services etc. in conjunction with the General Hotel Services Manager and Procurement Manager
5. To liaise with staff to ensure stock requirements are maintained in all relevant areas
6. To review sales and explore marketing opportunities for future growth.
7. To perform duties efficiently, effectively and economically and in line with best practice and as directed by General Hotel Services Manager
Health and Safety
1. To be fully conversant with the Health and Safety at Work Act, 1989 and to assist the General
Hotel Services Manager in ensuring that all staff in the department are fully aware of their responsibilities.
2. To ensure a safe environment for him or herself, patients, residents, volunteers, colleagues and visitors
3. To ensure all equipment in use is maintained to the highest standard in accordance with safety legislation.
4. To oversee and coordinate the reporting of all accidents, incidents and near misses in accordance with the hospice policy.
5. To report unsafe conditions and to instigate and monitor safe methods of work which comply with fire and health and safety legislation.
Statutory Requirements
1. To ensure the highest standard of food quality and service to all patients, residents, clients and staff in accordance with the food safety legislation and all relevant National Standards.
2. To review all mandatory training ensuring appropriate attendance and compliance.
3. To support Performance Management within Hotel Services, in accordance with the Hospice policy as appropriate.
Professional
1. To assume responsibility for his/her own professional development and safe work practice.
2. To present and act in a professional manner at all times.
3. To ensure confidentiality on all matters and information obtained during the course of employment.
Garda Vetting.
Arrangements have been introduced, on a national level, for the provision of Garda Vetting in respect of candidates for employment in areas of the Health Services, where it is envisaged that potential employees would have substantial access to children or vulnerable individuals. Each candidate will be required to complete a Garda Clearance form.
The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This job description is reflective of the present service requirement and mayl be subject to review in the light of changing circumstances. It is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work
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Job Description & Person Specification. Duty Manager, General Hotel Services Department
November 2015

Factors
Qualifications
Experience
Essential Desirable

A Degree (FETAC Level 8) or
Diploma (FETAC Level 7) in Hotel and Catering Management or equivalent.

Train The Trainer (FETAC Level 6) or equivalent

Certificate in Food Safety &
HACCP (FETAC Level 5) or equivalent

ECDL or equivalent

Certified Health & Safety
Training.

BICSc Accredited
Qualification or equivalent

Minimum of three years current middle management experience in
Healthcare and/or Hospitality sector.

Knowledge of and experience in the Management and delivery of
National and legislative standards

Experience in the management of a diverse team.

Experience in managing a quality food service in accordance with
HACCP.

Proficient in all Microsoft packages
Microsoft Office, Word/ Excel /
Access

Experience in preparation for independent audit and /or accreditation. (JCI, Q Mark or equivalent).

To assist in the planning and mobilisation of
apital projects

To assist in the delivery of
Performance Management systems
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Job Description & Person Specification. Duty Manager, General Hotel Services Department
November 2015


Demonstrate knowledge in the area of :

National Hygiene Standards

Food Safety

Health and Safety

Managing budgets and compiling reports

Demonstrate an ability to apply best practice in the above areas.

Demonstrate a commitment to continuing professional development.

High level of attention to detail.

Shows strong initiative; can work outside of standard procedures when necessary

Able to bring new ideas/initiative to fruition

Demonstrate effective team skills

Must be highly organised and very flexible

Demonstrate flexibility and openness to change

Anticipates problems and issues and takes preventative action to address these

Can multi-task at a fast pace, without losing focus

Manages competing and changing priorities & requests

Strong understanding of Our L ady’s Hospice and
Care Services Core Values & Mission Statement.

Demonstrate sufficient command of the English language both written and verbal to effectively carry out the duties and responsibilities of the role

Display excellent communication and interpersonal skills

Able to communicate effectively with all colleagues and service partners

Demonstrate effective delivery of Customer service

Draws on a variety of communication methods to fit situation/circumstances.
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Job Description & Person Specification. Duty Manager, General Hotel Services Department
November 2015