Sample Federal-Style Resume
Pat A. Candidate
Main Street
Anytown, US 12345
Home Phone: 123-456-7890 ~ Cell Phone: 123-456-7890
Email: info@fedjobs.com
SSN: 123-45-6789
U.S. Citizenship: Yes
Highest Federal Grade Level: N/A
Veterans Preference: N/A
OBJECTIVE:
Information Technology Specialist (Systems Analysis), GS-2210-9/11, Announcement # PTO-05-151
PROFESSIONAL SUMMARY:
Eleven years information technology experience analyzing technology and developing automated
information systems. Extensive knowledge in using information technology to independently solve
complex and challenging problems, achieve goals, and facilitate an effective functioning of the
organization. Serve as an authority and subject matter expert (SME) for Windows 2000/2003
deployment & administration, NT to 2000 migration, and configuration of network services, as well as
Windows Server and desktop operating systems and infrastructure services (i.e. WINS, DNS, DHCP.)
Provide expert advice and consultation on equipment configuration and system interrelationships.
Excellent communication skills, including proficiency in written reports and superior ability to
communicate with individuals at all levels of technical expertise. Outstanding rapport with peers and all
levels of management. Provide highly professional, precise, and dedicated service. Actively maintain
knowledge of emerging state-of-the-art technologies.
TECHNICAL SKILLS:
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2001-2005 – Patent & Trademark Automated Information & Workflow Systems:
o TW@H , PAIRS, RAM, UPWS, TRAM, Clearpath, TTABIS, and FOS
2001 – Microsoft Certified Systems Engineer (MCSE Windows 2000) (Server 2003)
2001 – Microsoft Certified Trainer (MCT) (expiring)
2001 – Microsoft Certified Professional (MCP)
2003 – Cisco Certified Network Associate (CCNA)
2000 – A+ Certified Technician
Windows Server 2003 Enterprise and XP Professional
Windows 2000 Server and Professional
Microsoft ISA Server Expertise
NT 4.0 Server and Workstation, Win98, Win95, DOS, Solaris, Linux, HPUX.
Competencies: Systems Administration. Business Systems Analysis. Network Engineer.
Hardware/Software Applications. Project Management. Automated Information Systems. Enterprise
Architecture. Technical & Analytical Skills. Computer Equipment Analysis. Negotiation. CustomerFocused. Results-Oriented. Problem Solver. Oral & Written Communication. Interpersonal Skills.
Resource Requirements. Initiative.
Prepared by Federal Research Service: www.fedjobs.com ~ frs@fedjobs.com ~ 703-914-5627
Pat A. Candidate
SSN: 123-45-6789
Page 2
WORK EXPERIENCE:
Systems and Network Engineer (Team Leader)
XYZ Company
Main Street, USA
Supervisor: Name & Number
11/2001-05/2005
Salary: $60,000/year
Hours: 50+ per week
Contact: Yes
Supported, planned, and/or developed a variety of automation projects for this help desk and support
resource company. Diagnosed, troubleshot and maintained systems, as well as performed analyses to
ensure optimal performance and integrity of networks. Engineered and implemented hardware and
software solutions for network devices/services and related connectivity as well as resource access in
client/server and workgroup environments.
As Team Leader for a group of Administrators and Engineers within the Network Operations Services
Division, provided top tier diagnostic and troubleshooting support for users, developers, engineers and all
types of support contractors working on high visibility government business systems and infrastructure.
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Independently, and as a team member, developed functional specifications and user requirements
by analyzing current and projected business processes and objections, project management
reporting requirements and related implementation processes.
Wrote server diagnostics and configuration documents, application user instructions, installation
procedures, user requirements definitions and instructional data for accessing Trademark Work
at Home (TW@H) and other automated systems, as well as implemented instructions for many
infrastructure services.
Worked with Trademark officials, users, General Dynamics contractors, and OCIO staff to cure
connectivity and slowness problems for TW@H users accessing USPTO information systems
such a FAST (First Action System for Trademarks) via Virtual Private Network (VPN).
Assisted General Dynamics (GD) contractors in defining the features and capabilities of
Trademark information systems. Met with TW@H users, GD contractors, and support staff to
formulate additions or upgrades to the TW@H system in order to increase productivity.
Accomplishments:
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Promoted to Team Lead supporting a large infrastructure and 10,000+ clients in 18 buildings
and remote locations across the country.
Led troubleshooting efforts for all production systems including all Nortel and Cisco devices as
well as application, server and network problems, assuring a nearly perfect 99.9% uptime for the
production network.
Primary implementer in the migration of Enterprise Windows NT (DNS, WINS, and DHCP) to
Windows 2000 including testing and implementation planning and worked with Microsoft to
assure best practices. Completed in early 2003
Consolidated Enterprise WINS and DHCP services onto 2 robust servers and reconfigured 300
scopes for Microsoft recommended DHCP scope redundancy, including testing and
implementation planning. Completed in early 2004.
Prepared by Federal Research Service: www.fedjobs.com ~ frs@fedjobs.com ~ 703-914-5627
Pat A. Candidate
SSN: 123-45-6789
Page 3
Microsoft Trainer
ABC Company
Main Street, USA
Supervisor: Name & Number
02/2001-11/2001
Salary: Internship
Hours: 10-15 per week
Contact: Yes
Microsoft Certified Trainer (MCT) for the Microsoft Certified Systems Engineer (MCSE) Windows
2000 course track and A+ seminar leader.
Duties & Accomplishments:
 Taught A+ seminars and Microsoft courses using MOC, MSPress and Microsoft approved
courseware for lab and course instruction in Windows 2000 Professional & Server, lab and
course instruction in Migration from Windows NT 4.0 to Windows 2000.
 Imaged 22-40 computers multiple times using Ghost or scripted installs of Windows 2000 Pro,
Server and Advanced Server.
 Configured and troubleshot student computers and the classroom network, including DNS,
WINS and NIC problems with Protocol and Packet sniffers and with TCP/IP tools.
 Pre-screened labs, including writing labs and lead test preparation and study sessions.
 Windows 2000 Deployment with Ghost, Remote Installation Service (RIS) and Unattended
Installations. Windows Server 2003 deployment and administration including new functionality
and management using Windows XP Remote assistance, Shadow Copy, etc
 Utilized Desktop Support Skills including navigating and troubleshooting complex operating
system or application problems in Windows 95, 98, NT, 2000, XP and related business
applications.
 Used Windows Installer and Group Policy to create and publish or assign applications.
(Windows 2000 & Server 2003)
 Performed extensive TCP/IP configuration including IP subnetting, LMHOST/HOST file
configuration, IP routing and filtering as well as multi-homed configurations. Diagnosed
connectivity and traffic problems using Protocol/Packet sniffers and TCP/IP tools. Used DHCP
for address allocation and configured DHCP Server and scope options, using WINS for
compatibility with older Windows systems.
 Setup and maintained remote access via VPN with PPTP or with L2TP & IPSEC using a
Certificate Server. VPN integration with ISA Server, ISA server configuration and Certificate
server configuration
 Used Metaframe server in lab environment to test other application access as well as install and
configure server.
PC and Network Support Specialist/Automotive Computer Technician
Self Employed
Main Street, USA
Supervisor: Please refer to references
07/1994-04/2001
Salary: $40,000/year
Hours: 40 per week
Built and brought networked computers online for Exxon, Goodyear, Citgo, Texaco and Mobil, including
home to business connectivity, Systems management, E-mail administration and developed and deployed
e-mail advertisements to customers.
Duties & Accomplishments:
 Installed and fully configured Windows NT and 2000 Servers and Win3.1/DOS and up on
Desktops.
 Troubleshot and repaired client software and hardware issues including OS problems, application
Prepared by Federal Research Service: www.fedjobs.com ~ frs@fedjobs.com ~ 703-914-5627
Pat A. Candidate
SSN: 123-45-6789
Page 4
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problems with specialized applications, network connectivity, upgrades and component
replacement for the clients listed above and also for many private client networks.
Deployed applications, configured network services, implemented and administered network
segments with routers and switches as well as provision and installed ISDN, DSL, Cable and
dial-up connectivity.
References:
 Name, Company Name, Title, Phone Number
 Name, Company Name, Title, Phone Number
 Name, Company Name, Title, Phone Number
EDUCATION:
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University of USA, Anytown, USA, 1986
Degree: Bachelors of Science
Major: Computer Engineer
High School, City, State, 06/1982; Degree: High School Diploma
TRAINING & CERTIFICATION:
Training:
 2005 – Microsoft Portal Server; 16 hours
 2005 – Microsoft Secure Remote Access; 16 hours
 2004 – Migration from Windows NT4 to Server; 16 hours
 2004 – Design, Deploy, & Manage Microsoft Operations Manager 2005 Workshop; 8 hours
 2003 – Windows Server 2003 Two-Day Workshop; 16 hours
 2003 – Windows Server 2003 Migration, Co-existence, and Interoperability Workshop; 16 hours
Certification:
 2003 – Cisco Certified Network Associate (CCNA)
 2001 – Microsoft Certified Systems Engineer (MCSE Windows 2000)
o Currently in the process of upgrading certification to MSCE Windows 2003
 2001 – Microsoft Certified Trainer (MCT)
 2001 – Microsoft Certified Professional (MCP)
 2000 – A+ Certified Technician
HONORS & AWARDS:
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2005 – 1st quarter Employee of the quarter award from USPTO contract management
2003 – Promoted to Team Lead for contractors supporting USPTO network/servers
MEMBERSHIPS:
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2003 – Cisco Certified Network Associate (CCNA)
2001 – Microsoft Certified Professional (MCP)
2000 – CompTIA Certified A+ membership
Prepared by Federal Research Service: www.fedjobs.com ~ frs@fedjobs.com ~ 703-914-5627
Pat A. Candidate
SSN: 123-45-6789
Page 5
COMPUTER SKILLS:
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Applications: Microsoft Office Suite 97, 2000 & 2003 (Word, Excel, Access, PowerPoint),
Project, Adobe, Visio, Remedy Trouble Ticket System, Remedy Asset Management Systems,
Netscape, Notes & Outlook Mail, Dialog, STNExpress, NAI Sniffer Pro & Microsoft Netmon.
Operating Systems: Microsoft Windows (XP, NT, 2000, Server 2003 98, 95), Solaris, UNIX,
Security: Strong authentication services (hard tokens), personal firewalls, McAfee, Checkpoint,
TrendMicro, biometric auth/smart card, Real Secure IDS (Intrusion Detection Systems)
Hardware: HP, Compaq, and Dell servers, various PCs and peripherals for support and hot desk,
network and memory cards, Cisco routers, Cabletron switches, Nextel Switches and routers
Internet: Internet Explorer, Netscape
Backup: Microsoft toolset; Legato, ARCserv
Utilities: Windows Update Service, SMS, Patrol monitoring, What’s Up Gold monitoring,
Openview, Tavve monitoring/root cause, Sitescope application monitoring
Programming Languages: Scripts and some Microsoft Script Host
SELF-CERTIFICATION:
I certify that, to the best of my knowledge and belief, all of the information on and attached to this
resume is true, correct, complete and made in good faith. I understand that false or fraudulent
information on or attached to this resume may be grounds for not hiring me or for firing me after I begin
work, and may be punishable by fine or imprisonment. I understand that any information I give may be
investigated.
Signature:
______________________________________
Date signed: _____________________
Prepared by Federal Research Service: www.fedjobs.com ~ frs@fedjobs.com ~ 703-914-5627