Hope Lowdermilk 33 Harry Agganis Way, Box 9542, Boston, MA 02215 949-842-9984 hopealla@bu.edu EDUCATION Boston University; Boston, MA Boston University Collaborative Degree Program Bachelor of Science in Business Administration Concentration in Organizational Behavior Bachelor of Science in Communication Concentration in Women Studies Cumulative GPA: 3.43 May 15th 2013 Activities/Honors Chancellor and Ritual Chair of Delta Sigma Pi Recipient of the Harold D Hodgkinson Scholarship Academic Team Project The Past, Present and Future of the Utility Industry Analyzed the past, present and future of five utility companies using Porter’s 5 Forces, Financial Ratios, SWOT, and the DuPont Identity. Created and presented three PowerPoint presentations to 35 students about five different utility companies illustrating their niches, corporate strategies, and marketing plan. Collaborated with team members in brainstorming, designing and explaining the business cycle of the utility industry. EXPERIENCE Boston University’s Marketing and Communications; Boston, MA January 2010 – Present Communications Assistant Trained four employees which reduced training time from one month to two weeks. Identified common customer complaints and worked with management to create training guide which outlined quick solutions to common problems, improving quality of customer service. Operated as a liaison between student and department groups and creative services to ensure posters were delivered using excel and Microsoft outlook. Jessica Chen; Ladera Ranch, CA September 2003 – August 2009 Caretaker Organized school, extracurricular and carpooling activities. Cooked, cleaned and maintained the safety of two young girls. Retained CPR and First Aid training credentials. VOLUNTEER EXPERIENCE HSM Small Groups; Las Flores, CA December 2009 – Present Engaged in conflict management between members of the small group and installed a system of conflict resolution that students can maintain themselves. Updated the HSM teaching curriculum and incorporated more interactive elements according to the ages of the members. SKILLS INTERESTS Computer: Microsoft Word, Excel, Outlook, PowerPoint, and the Adobe Creative Suite Cooking dessert, collecting fortunes, writing, and photography.