New York City College of Technology, CUNY
Department of Hospitality Management
Hospitality Management Internship
HMGT 4802/Summer 2012
Instructor
E-mail
Phone
Office
Course
Site
Prof. Karen Goodlad
kgoodlad@citytech.cuny.edu
718- 260 -5638
TBA
Credits
Course Section
Location
Time
http://openlab.citytech.cuny.edu/hmgtinternshipsum12/
3 credits
0062
On-line
On-line
Course Description
Work experience in the hospitality field, defined as part-time, supervised employment.
Each student is responsible for getting and keeping an appropriate supervisory position
for the required period: a minimum of 120 hours for a minimum of eight weeks.
Measurable career objectives and related readings are defined in the initial
meeting.
Course Objectives
Upon completion of HMGT 4802, students will be able to:
a. Identify at least three areas of interest which will be enhanced through the internship
and state these interests as concrete, achievable goals.
b. Evaluate his/her progress throughout the semester in weekly summary/evaluation
reports to instructor.
c. Identify management skills and non-managerial behaviors required for a successful
career in Hospitality Management/Tourism.
d. Apply knowledge, skills and techniques learned in classroom to industry conditions.
e. Evaluate progress and professional development during the internship in terms of
individual goals.
f. Utilize and improve communications skills.
Prerequisites
HMGT 3501, HMGT 3502, HMGT 3602
Course Materials
Professional journals, newspapers, magazines related to work as it pertains to the area of
concentration to further career goals.
Recommendations of acceptable journals and trade publications include:
Cornell Quarterly
The New York Times/Food or Business
Food Arts
Sections
Hotel & Motel Management
Restaurant Hospitality
Journal of Hospitality & Tourism
Restaurant & Institutions
Research
Restaurant Business
Lodging
The Wall Street Journal
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3/8/2016
New York City College of Technology, CUNY
Department of Hospitality Management
TECHNOLOGY PREREQUISITES:
1. Active City Tech email account
2. Active City Tech Library access from off campus
3. Register for OpenLab at http://openlab.citytech.cuny.edu/register/
4. Join the internship course: http://openlab.citytech.cuny.edu/groups/internship-2012/
5. You must have access to and be able to use the most recent version of Firefox web
browser
6. You need access to a computer with at least 32MB RAM and an Internet connection
via a minimum of a 28.8 modem.
Online Behavior:
Each student has the right to study and learn in a comfortable environment without fear,
without humiliation, without intimidation, without offensive or suggestive language, and
without the destruction of self-esteem.
The Virtual Schedule:
We are in a virtual world and time can easily lapse. The class is primarily self-paced
with only one time when the entire class must meet face-to-face. I encourage you to
participate fully in the discussions and assignments. For the maximum benefit,
participate in the postings often. (Note the Blackboard system indicates the date and time
of postings.) If you have a problem posting to the system or cannot meet a deadline, send
an E-mail to me.
Distance Learning
Diligence, commitment, and personal dedication are essential to successful distance
learning. The obligation to complete assignments in a timely manner is based on the
students’ ability to properly manage their time without constant reminders from a faculty
member.
Electronic Etiquette
When communicating electronically (e-mail, discussion board…) it is important to keep
your audience in mind. In this case, it is a professor or fellow student. It is expected that
all communication be completed on a college level and in a professional manner. Use the
following as a guideline:
 Always address the person receiving the e-mail (Dear XXXX)
 Ensure your name is clearly communicated on every e-mail message. Place it in
the subject heading and at the end of your communication.
 Never abbreviate, write the complete word (you, not “u”; I, not “i”…)
 Always include a subject heading when sending e-mail.
 Proofread for spelling, grammar and other errors.
Since most of our communication will be completed electronically, mastering these skills
is essential. Students will be asked to redo any work that is not completed in a
professional manner. The following website should be reviewed to ensure that all
communication is completed properly:
http://owl.english.purdue.edu/handouts/pw/p_emailett.html#format
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3/8/2016
New York City College of Technology, CUNY
Department of Hospitality Management
Personal Demeanor
Proper completion of the course in its entirety is required to achieve a passing grade for
the semester. Remember that you are representing yourself as well as New York City
College of Technology in all you do. Be aware that your actions and decisions will affect
the outcome of your experience; only you can make it a positive and beneficial one.
ATTENDANCE POLICY
The department policy for attendance follows the rules printed in the college catalog
(page 30): “A student may be absent without penalty for up to 10% of the number of
scheduled class meetings during the semester.
Lecture classes meeting 1 time/week for 15 weeks: 2 allowable absences
Lecture classes meeting 1 time/week for 5 or 7 weeks: 1 allowable absence
Laboratory classes meeting 1 time/week for 15 weeks: 1½ allowable absence
Every lateness (up to 10 minutes after the scheduled start time) equals ½ absences. As
stated in the college catalog, “If a student’s class absences exceed the limit established
for a given course or component, the instructor will alert the student that a grade of ‘WU’
may be assigned.”
COURSE REQUIREMENTS/ASSESSMENT
For a Grade of A, excellence is required in all written and posted reports. It is the
student’s responsibility to submit all work in a timely manner and in an acceptable
format for full credit.







Internship goals, signed by your supervisor
Weekly reports
Shared Reading
Industry research (3 posts)
Industry research (5 comments)
Student evaluation by Field/Site supervisor
Final report (on time and complete)
5 points
20 points
5 points
10 points
10 points
30 points
20 points
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New York City College of Technology, CUNY
Department of Hospitality Management
CRITERIA FOR ASSESSMENT
Internship goals, signed by your supervisor
 Choose a suitable work environment within the field of hospitality—club, institution,
hotel, restaurant, publishing or consulting firm.
 Discuss the objectives of the internship with your field supervisor (employer).
 Submit your objectives in a memo to your Field Supervisor and ask your Field
Supervisor to sign the objectives indicating approval of the objectives.
 Scan and send the objectives memo to your faculty supervisor via email. This must
be done by the first week of the course.
Weekly Journals
 Each weekly journal will include the date, a brief summary of the duties and a
discussion of the observations and lessons learned, including operations, management
and human resources situations. The student should be mindful of their behavior and
of what they are learning in the internship process. Students should be aware of the
broader picture of the industry and with their professional development.
 Submit journals according to schedule. Weekly summaries must be submitted to the
instructor before 6 p.m. Thursdays for the previous week.
 Weekly journals are to be posted on OpenLab addressing issues of your own personal
growth, achievements and/or challenges faced throughout your experience. Submit
entries as a “DOC” on the course profile section of the site. Mark the “DOC” private.
Shared Reading
Walsh, K., M. C. Sturman, and B. Carroll. (2011). “Preparing for a successful career in
the hospitality industry. In The Cornell School of Hotel Administration on
Hospitality : cutting edge thinking and practice. John Wiley & Sons, Inc.
Hoboken, New Jersey.

Read the article, post a comment about how you can use the tools described to
become a better professional and work towards your career goals.
Industry Research (3 posts and 5 comments)
 Research a minimum of three articles that are related to your internship and can give
you information or provoke thought about your stated career goals.
 Start a discussion board, write a reaction to the article and add the article as a file or
link to the article.
 Read discussions started by your classmates, comment on at least five different
discussions.
Student Evaluation by Field/Site Supervisor
 Download the evaluation form from the File Section of the course profile.
 Provide the form to your supervisor at the midpoint of the semester.
 The form can be mailed to the instructor (provide an envelope that is addressed to the
instructor and stamped) or scanned and emailed from the site supervisor only.
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New York City College of Technology, CUNY
Department of Hospitality Management
CRITERIA FOR ASSESSMENT (continued)
Final Report
 Title Page (APA format)
 Table of contents
 Statement of relevance of internship in view of specific career goals, post internship.
(minimum of three pages)
o Briefly state the purpose of your internship and your choice of the internship site.
Include educational principles and theories relevant to this experience. Indentify
new skills and knowledge you gained, and how you applied these skills in daily
situations. Describe new ways you became aware of your own strengths and
weaknesses, as well as other meaningful personal insights.
 Updated resume to include internship experience
 Historical profile of the company
 Current company’s organizational chart indentifying your position
 Job description for your position; standard shifts for your position; average salary or
hourly wage for your position
 Statement of employee benefits for full time employees; indicate whether union or
non-union which unions, if applicable; indicate whether company has an employee
handbook
 Copies of all thank you notes to supervisors for your interviews
 Copies of all thank you letters to supervisors and appropriate colleagues, post
internship experience. Must be in business letter format (no e-mails)
All FINAL REPORTS must be submitted before August 2, 2012.
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New York City College of Technology, CUNY
Department of Hospitality Management
SCHEDULE Summer 2012
Week 1 :
5/31
REQUIRED ORIENTATION MEETING
Thursday, May 31, 2012
Week 2 :
6/07
Statement of Internship Objectives Due.
Send instructor name, title, full address of site supervisor
as well as email address.
First weekly summary is due.
Shared Reading Blog Posts
Week 3 :
6/14
Post first Industry Research item, respond to another
Student’s posting, continue weekly summaries.
Week 4 :
6/21
Continue weekly summaries and industry research
postings and responses.
Week 5 :
6/28
Continue weekly summaries and industry research
postings and responses.
Week 6 :
7/5
Continue weekly summaries and industry research
postings and responses.
Week 7 :
7/12
Continue weekly summaries and industry research
postings and responses.
Week 8 :
7/19
Continue weekly summaries and industry research
postings and responses.
Week 9 :
7/26
Complete all weekly summaries and required
industry research postings and responses.
Week 10:
8/2
Submit FINAL REPORT
Evaluation by instructor
All FINAL REPORTS must be submitted by Thursday, August 2 at 2 p.m. LATE
REPORTS ARE NOT ACCEPTED. Location to be announced
Note: It is the student’s responsibility to submit all work on time in an acceptable format
for full credit. It is expected that students will initiate and confirm arrangements for
appointments with instructor via email. Final Internship Reports are kept on file in the
Faculty Project Office. You may request to see samples of excellent reports.
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New York City College of Technology, CUNY
Department of Hospitality Management
MISSION STATEMENT
The mission of the hospitality management department of New York City College of Technology is to provide students with a
hospitality career education that integrates applied management practices and theory with liberal arts and sciences. To fulfill its
mission the department will:
offer a comprehensive applied management curriculum;
provide students with the necessary professional and communications skills for successful careers;
foster an understanding of social responsibility through involvement in community service.
NYC COLLEGE OF TECHNOLOGY POLICY ON ACADEMIC INTEGRITY
Students and all others who work with information, ideas, texts, images, music, inventions, and other intellectual property owe their
audience and sources accuracy and honesty in using, crediting, and citing sources. As a community of intellectual and professional
workers, the College recognizes its responsibility for providing instruction in information literacy and academic integrity, offering
models of good practice, and responding vigilantly and appropriately to infractions of academic integrity. Accordingly, academic
dishonesty is prohibited in The City University of New York and at New York City College of Technology and is punishable by
penalties, including failing grades, suspension, and expulsion. The complete text of the College policy on Academic Integrity may
be found in the catalog.
STATEMENT ON PLAGIARISM
As stated in the college catalog (page 52), “plagiarism is the act of presenting another person’s ideas, research, or writings as your
own.” Plagiarism will not be tolerated.
STATEMENT OF CLASSROOM BEHAVIOR
Each student has the right to study and learn in a comfortable, safe, supportive environment that promotes self-esteem--- free of fear,
humiliation, intimidation, offensive or suggestive language.
USE OF ELECTRONIC DEVICES
As stated in the Student Handbook (page 66), the use of cellular phones and audio equipment in all academic and study an area of the
college is prohibited. Cellular phones, beepers, pagers, IPods, etc.must be turned off during class sessions. Students are not permitted
to take calls or text message during class or to leave the classroom during scheduled class time to conduct a conversation. Students
may not use their cell phones as calculators.
ORAL PRESENTATION STYLE STATEMENT:
The hospitality management department has developed a standardized format for all oral presentations. Refer to oral presentation
rating form and Effective Speaking Guidelines.
WRITING STYLE STATEMENT
The hospitality management department has developed a standardized format for all written assignments. Written work must be
prepared using APA Style Publication Manual of the American Psychological Association, 5 th edition as a reference guide. All
editorial formats, abbreviations, use of statistics, graphs, citations and references must conform to APA style. Footnotes are not
permissible. Visit the City Tech Library website http://library.citytech.cuny.edu/instruction/papersupport.html for APA Style
Guides.
Unless otherwise instructed, all papers are to be simply bound with a staple in the upper left-hand corner. No report covers are to be
used. All papers must be computer generated, double-spaced on white bond or computer paper (8½  x 11 with no holes), standard
margins (1 top x 1 bottom x 1 left x 1 right), Courier or Times Roman typeface, 12 points. Correct spelling, sentence structure
and grammatical construction are expected. Proofreading is a given!
Standard title (cover) page must include assignment name centered on the title page; one double space below, type student’s name;
one double space below, type course title / section number; one double space below, type instructor’s name; one double space below,
type due date; all entries are centered under assignment name. Exceptions to standardized format: Memoranda follow a standard
memo format. Internship reports must be spiral bound.
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