Ahsan Javed
478 1-C-1 Ali Street Township, Lahore, Pakistan.
Phone# 0092-42-5110644
Mobile# 0092-343-4053289
E-mail: ahsan_3b@hotmail.com
Executive Summary
I'm a hardworking, honest and willing individual who is capable of learning new ideas. I had a total of 4
years working experience. More than 2 years I had worked in call center industry that had enabled me in
developing some fine communication skills. Since last 2 years I am working in TCS Pvt Ltd. Where my
core job is to manage the outdoor projects. I had performed various roles in this time span some of them
are:
• Team leader Projects
• Assistant Team lead.
• Training of new Employees.
• Telemarketing.
• Customer support.
• Debt Collection officer.
• Researcher
I also worked as an article writer and provided some valuable information to the client as per their
demand.
In my whole career I had proven myself by giving the best results as per the instructions.
My objective is to obtain an opportunity in the Accounting/Finance department or Audit department in
order to implement the knowledge I had gained during my academic experience and enhance it. Where I
can show results and be a valuable asset for the employer/Organization.
Qualifications
 Mphill Banking and Financial Economics
GCU Lahore (2013-2015)
 Master in Business Administration (Finance)
Virtual University (2010-2012)
 Bachelor of Commerce (2007 – 2009)
University of the Punjab.
 Intermediate in Pre-engineering (2005 – 2007)
Govt. Model Degree College.
 Matriculation (2003 – 2005)
The Punjab School
Experience
TCS
Industry: Courier Services & Logisitics
Designation: Team Leader Projects
October 2013 till Present
Results Delivered:
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Managing outdoor projects.
Respond to customer queries and resolving the issues in given period.
Managing the workforce of 100 staff members, their tanning and professional development.
Doing quality check.
Presenting monthly profit and loss statements to have a better idea about where the projects are standing.
Analysis of feasibility report before starting a new project.
Initiating special projects e.g. Zong Biometric Sim Delivery, Telenor Biometric verification.
Analysis of monthly costs incurred by the projects.
Managing administrative issues of outdoor projects.
Route planning of outdoor projects for minimizing the operational costs.
Formation of JD plan for outdoor project staff for smooth working.
Developing an orientation schedule for project staff that will complement their core job responsibility.
Interviews of new employees and their documentation.
Cyber Systems Inc
August 2013 till October 2013
Industry: BPO & Call Center
Designation: Medical Billing Executive
Results Delivered:
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Collecting debt from insurances companies on behave of doctors.
Training of new employees.
Correction in decline claims.
Follow up on previously submitted claims.
Arham Soft
October 2012 till August 2013
Industry: BPO & Call Center
Designation: Support Analyst
Results Delivered:
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Prepared a phone script for the team of Sales&Support.
Done a complete research to find Government Grants available to client in Canada.
Done the research to make the LinkedIn company page more attractive and also applied that research on
Client Company page.
Prepared a draft budget for a convention of 10,000 people.
Prepared a phone script for a client providing Search Engine Optimization Services (SEO) who wants to
market his services in North America.
Prepared a Training Schedule for new employees.
Provided assistant in preparing salary and compensation plan for employees.
Done quality check for the website templates and wizards offered by client.
Prepared a draft for how the Business Prospectus of the company should look.
Created a Quality Checklist for the Web Development team.
SEO articles writing.
Axis Recruitment
June 2012 till October 2012
Industry: BPO & Call Center
Designation: Recruitment Customer Service Sales Executive
Results Delivered:
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Generating lead to contact nurses in United Kingdom.
Contacting nurses and tells them about the job opening we are providing.
Setting a meeting between nurses and clients.
Annzo corporation
March 2012 till June 2012
Industry: BPO & Call Center
Designation: Business sales Executive
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Results Delivered:
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Generating leads from Google to contact businesses in USA and Canada.
Contacting those businesses and tell them about the services we are offering.
Generating sales out of those calls.
Making Follow-up calls on potential clients.
Mind Bridge
December 2011 till March 2012
Industry: BPO & Call Center
Designation: Sales Executive
Results Delivered:
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Generating Sales.
Promoting the products Magazines and Care Express.
Reporting to the Team leader.
Sequel Systems Inc
Industry: BPO & Call Center
Designation: Medical Billing Officer
Results Delivered:
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Collecting debt from insurances companies on behave of doctors.
Training of new employees.
Correction in decline claims.
Managing team if team leader is not available.
Generating reports for team leader and Manager.
March 2011 till December 2011
Professional Skills
In my humble opinion these are some skills which I have developed during 2 years of my career.
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Team work
Team Building
Focused
Analyzing available circumstances and drawing/deriving strategy to achieve the set land mark
Communication skill
Report Writing
Computer Skills
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Windows Troubleshooting
Microsoft Office.
SharePoint
Personal Data
Date of Birth
5th May 1989
Nationality
Pakistani
Marital Status Single
Father’s Name Muhammad Javed Khalid
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Interpersonal Skills
Committed to smart work
Enjoy work in challenging environment
A good listener with thrust for learning
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References will be provided when needed.