CeBIT, Hanover, Germany – 6 th March 2012 – Today, Plantronics Inc. (NYSE: PLT) is extending its lead in enterprise headset innovation by announcing partnerships with three Independent Software Vendors (ISVs), to enhance communications and collaboration for mobile professionals .
Combining the premier audio technology, intuitive design excellence and advanced intelligence of the Voyager™ PRO UC SmartSet and the Spokes™ software platform, together with ISVs’ real-time communication applications, Plantronics is delivering on the promise of context-enriched work experiences.
The Voyager PRO UC is the first of a new generation of intelligent headsets incorporating sensors that detect aspects of the user’s physical world. By utilizing the Plantronics
Spokes software developer kit (SDK), application vendors can incorporate this contextual intelligence into their applications to know when the headset is worn, user proximity to their PC, mobile call state, and with whom the user is talking. This new level of user awareness is a boon to application developers who want to create user experiences that directly translate to improved productivity and more effective business workflows.
“According to Gartner, the three technology forces of mobile, cloud, and context are together shaping the future of our business and personal lives. Plantronics has long invested in mobile with a portfolio of intelligent products that support consumer and professional use. What’s new today is the introduction of how business applications are leveraging Plantronics contextual intelligence to deliver better collaboration experiences
and more reliable workflow routing”, said Jeffrey Siegel, Vice President Strategy for
Plantronics.
Five9 , PGi and Sococo are among the first software vendors to incorporate Plantronics contextual intelligence into their communications platforms, creating smarter applications that deliver better collaboration experiences and optimize workflows to improve customer satisfaction.
Spokes™ is Plantronics’ PC-based software platform that provides headset-enabled call control, real-time media management, and serves as the contextual intelligence broker between the headset and ISV applications. All three of the ISV applications described below utilize Spokes™ to incorporate contextual intelligence into their functions.
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Sococo will showcase the integration of Plantronics’ contextual intelligence in Sococo
Team Space, a disruptive social communications service targeting businesses. Sococo’s virtual office interface allows co-workers—across locations—to engage spontaneously through multichannel communications, including voice, video, content sharing and instant messaging. Team Space users who wear a Voyager PRO UC wireless headset benefit not only from instant-on wideband audio/HD voice, but also a ‘smart’ presence indicator that automatically updates when they remove the headset or leave their desk.
“Sococo unites work teams—to get work done faster and better—by blurring the boundary between physical and online presence. Plantronics’ contextual intelligence provides a natural extension to our model of social awareness, where co-workers can
easily see who’s available to communicate in real-time,” said Chris Wheeler, President of
Sococo, Inc.
Five9 , the leading provider of cloud-based contact centre software has integrated
Plantronics’ Spokes™ software into its Automated Call Distribution (ACD) call routing functionality. Now, customer calls are more intelligently routed based on the contextual presence information of each Subject Matter Expert, for an improved customer experience and operational efficiency. For example, if an agent is responding to an urgent customer request on their mobile phone, or moves away from their station, the
Plantronics headset will automatically set the Five9 agent status to not ready, ensuring that all calls are routed to the best available agent.
“Companies must work harder on a daily basis to improve customer satisfaction as their
customers demand more,” said Mike Burkland, CEO of Five9. "As a leader in the contact centre space, Five9 delivers unprecedented improvements in agent productivity, driven by the business flexibility of our cloud-based platform. By leveraging our comprehensive
APIs to add automated contextual presence, including agent’s mobile phones, we have achieved an industry first, and delivered even greater productivity improvements, freeing up critical agent resources to focus on building customer loyalty and trust.”
PGi , a global leader in virtual meetings, is using Plantronics Spokes™ software to enhance its innovative iMeet ® cloud-based video conferencing solution. With iMeet, PGi offers rich video meetings that are simple, personal and mobile – allowing users to connect anywhere, anytime from their desktop, tablet or mobile device. With the addition of contextual intelligence provided by the Voyager PRO UC wireless headset, iMeet will be able to instantly determine when a user can escalate an in-office mobile phone call to a more engaging iMeet video meeting online – and manage a frictionless transition when desired.
“With the upcoming Spokes integration, iMeet users will be able to effortlessly upgrade
an ad hoc mobile phone call to a richer, more productive iMeet experience,” stated Sean
O’Brien, EVP of Strategy & Communications at PGi. “We believe this new integrated solution will expand how knowledge workers use online collaboration tools, which today are typically reserved for scheduled meetings.”
In addition to the award-winning Voyager® PRO UC, Plantronics Spokes™ software also supports many of Plantronics’ most popular products, including the Savi® office series , and wired Blackwire® devices.
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PRESS CONTACT
Rowland Harding
Email: rharding@golinharris.com
Tel: +44 (0) 207 067 0476
For images, please go to http://connectedpr.com/plantronics/plantronics-media-library/
ABOUT PLANTRONICS – SIMPLY SMARTER COMMUNICATIONS™
Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology for 50 years, creating innovative products that allow people to simply communicate. From unified communication solutions to Bluetooth headsets, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100, as well as emergency dispatch, air traffic control and the
New York Stock Exchange. For more information, please visit www.plantronics.com
Plantronics, Simply Smarter Communications and Voyager are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
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