Plantronics and Healthcare
Simply Smarter Communications®
Walt Smith
Date May 2014
1995
FreeHand, an ultralightweight in-the-ear
headset, is introduced
1961
Pacific Plantronics
is incorporated
1963
FAA selects
Plantronics
as sole headset
provider
1983
Sally Ride uses
Plantronics headset
in space
1983
The new StarSet
Supra soon
becomes the call
center industry
standard
1969
First words from the
moon spoken through
Plantronics headsets
2003
The CS50 brings
wireless freedom
to the office
2011
Contextual
Intelligence
introduced with
Voyager PRO UC
2009
Savi Office unifies
PC and desk phone
communications
2000
Digitally enhanced USB
headsets for the PC and
Mac are introduced
2012
Plantronics Mexico
celebrates 40 years
in Tijuana
2013
Contextual Intelligence
expanded in Voyager
and Blackwire lines
5/19/2014
2
Plantronics Overview
Strong Financial Position
•
•
Annual revenues of $818M (USD)
Positive cash flow for more than 20 years
Headquarters in Santa Cruz, California
• Offices in more than 30 countries, with major hubs
in The Netherlands, China, UK, and Mexico
• More than 3,000 employees
Leader in Contact Center, Consumer Bluetooth
and Business Communications
Emerging Presence in Wearables
5/19/2014
3
100% of the
Fortune 100
5/19/2014
4
Powerful UC Partner Landscape Enhances Our Reach
5/19/2014
5
Communication. Collaboration. Connection.
Anytime, Anywhere
5/19/2014
6
Trending Now: Lines Are Blurring Between Work and Personal Life
5/19/2014
7
“Smarter Working” is on the Rise
For Many, Work is No Longer a
Place You Go, but What You Do
Collaboration Must Be Easy
• Multi-phone environments
• Bring Your Own Device
• Bring Your Own Apps
5/19/2014
8
Case Studies
5/19/2014
9
Dictation Case Studies
RADIOLOGY
• Fewer Corrections to text notes save time
• The use of Dictation software is often corrupted with noise in busy
areas
• Noise cancelling headsets minimize the effect of background noise
OTHER SPECIALTY AREAS
• Clinicians use dictation for many purposes, transcription or Speech
recognition Software
• In office settings, in transit, or at home
• May use desk phone, mobile phone, or softphone
• Noise cancelling Headsets improve intelligibility of the recording.
5/19/2014
10
Mobile Healthcare Professionals
THE PHYSICIANS
• Physicians need to hear and be heard clearly and be hands free while caring
for patients in multiple locations
• Wireless Headsets with first class noise canceling that can be used with
different devices in different locations is of great value
THE PHARMACIST
• Freeing Pharmacists from desk phones is key to efficiency.
• Being equipped with wireless Headsets ensures efficiency
THE CASE MANAGER
• Stay connected as the liaison between patient and care resources
• They must be accessible to patients, caregivers, care facilities, and clinicians.
• Wireless Headsets keep them in touch and leaves both hands free to manage digital
and physical information
5/19/2014
11
Basic Telemedicine
BASIC TELEMEDICINE
• Consultation between a clinician and a remote colleague or patient can use
the video and audio capabilities of a laptop, tablet, or cell phone.
• Noise Canceling Headset provide hands free note taking and clarity of
communications.
SPECIALIST PHYSICIAN CONSULTATION
• Many organizations have highly developed infrastructures
• Specialist physicians evaluate and provide care using audio, video, real time
data.
• High quality audio is key to smooth interaction.
• A professional noise canceling headset for consulting specialist and/or
portable speakerphone enhances communications.
5/19/2014
12
Home Health
• Access to expert advice during patient visits is often needed.
• Communicating hands free and with absolute clarity allows for hands
on care
• Noise canceling Headset or portable speakerphone enhances the
experience.
5/19/2014
13
Products
5/19/2014
14
Enterprise and Contact Center Portfolio
ENCORE PRO
CS540 S
SAVI 740
SAVI 720
CS 510
SUPRAPLUS
Corded Solutions
DA SERIES
Audio Processors
M22
Wireless Solutions
5/19/2014
15
Unified Communications Portfolio
VOYAGER LEGEND UC
CALISTO
SAVI
BLACKWIRE
5/19/2014
16
Mobile and Music Portfolio
MARQUE 2 M165
VOYAGER LEGEND
VOYAGER EDGE
BACKBEAT 903+
BACKBEAT GO 2
BACKBEAT FIT
5/19/2014
17
Introducing Contextual Intelligence
5/19/2014
18
Mega Trends are Fueling Innovation
Big Data
Analytics
Wearable Tech
Cloud
5/19/2014
19
PLT
Device
Smart
Sensors
Contextual
Intelligence
Increased
Device Value
Better User
Experience
Software
5/19/2014
20
The Possibilities are Endless
Remote
Call Control
Plantronics
Context-Aware
Device
Proximity
5/19/2014
21
Contextual Intelligence in Action Today
Productivity
Customer Care
Security
5/19
/20122
We’re Taking Communications Beyond Audio
Remote
Call
Control
MultiDevice
Worn
State
Mobile
State
Presence
Proximity
Identity
5/19/2014
23
The Plantronics Developer Connection
developer.plantronics.com
• Learn about contextual
intelligence and how to
integrate apps with
Plantronics devices
• Hear from Plantronics
engineers and visionaries
• Forums and support
• Downloads: SDK,
documentation, samples
• Connect with Plantronics
and the PDC community
5/19/2014
24
Application Partners
Contact Center
Analytics / Conferencing / Text
UC
Email / Voice Command / Social
5/19/2014
25
World-Class Customer Support
• Global customer care
provided by live
agents 24 hours a
day, five days a week
• 24/7 online self-help
• Support is offered
in 126 languages
• 83 percent of
customers are highly
satisfied with our
service
• UC Toolkit provides
deep insight and
how-to guides for IT
5/19/2014
26
Expanding Markets, Growing Opportunities
We are the right choice for success,
now and in the future:
• More than 50+ years of category
leadership and financial strength
• Track record of growth and profitability
• Innovative products addressing audio
needs of businesses and consumers
• Strategic partnerships with all major
Unified Communications providers
• Developer ecosystem delivers smarter
business processes
• Commitment to world-class
customer support
5/19/2014
27
Simply Smarter Communications®