POSITION DESCRIPTION
GRADE LEVEL: 08
POSITION TITLE:
Outside Recruiting Specialist
OPERATING UNIT: Resource Development
REPORTS TO:
Director of Membership Recruitment
CLASSIFICATION:
Full Time/Non-Exempt
POSITION SUMMARY
The Outside Sales Recruiter is responsible for developing and executing effective recruiting strategies via inperson contacts to increase membership in assigned, established geographic areas. This includes recruiting
members to participate in leadership training and experience as well as recruiting volunteers to deliver and
support programming, identifying strategic program and financial partnerships, and promoting strategic
participation in community activities. The Outside Recruiting Specilist will be cross-trained to also fulfill the role of
Inside Recruiting Specialist as necessary, and will learn and execute advanced sales strategies and tactics for both
inside and outside selling scenarios. This position is primarily field-based.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Outside Sales – Skillfully uses a consultative “Engagement Conversation” that quickly engages
volunteers/members, strategically qualifies “fit,” persuasively positions values, resolves objections, and either
gains recruiting agreement (where possible) or gains agreement for follow-up by Inside Sales. Assists in achieving
the corporate goals for girl and adult membership by implementing membership strategies via in-person contacts
in designated geographic areas.
• Inside Sales – Assists with Inside sales as needed utilizing the processes and techniques currently being used by
the Inside sales force.
• Strategic Planning and Execution – Assists in designing and implements a comprehensive plan for girl and adult
membership growth in targeted areas by researching market data, membership trends, and other pertinent
information relevant to designated geographic areas. Executes membership recruiting and marketing strategies
outlined in the strategic and annual tactical plans.
• Reporting – Prepares action plans and schedules to identify specific targets and to project the number of
contacts needed to result in meeting membership goal. Prepares a variety of status reports using Excel and
eventually Salesforce to measure quantity of sales activity.
• Relationship-building -- Seeks and develops opportunities and maintains contacts with community
organizations, agencies, and leaders, educators, and faith-based institutions to increase positive awareness of and
participation in the organization. Cultivates relationships with appropriate community leaders, organizations, and
businesses to support effective recruitment efforts within targeted areas to impact membership growth. Ensures
accessibility to a diverse population of members and adults.
Outside Recruiting Specialist
Page 1 of 4
Revised March 8, 2016
• Messaging – Clearly communicates and emphasizes value to potential members through all forms of
communication. In partnership with Marketing and Communications, ensures consistent branding, messaging,
and product sales messaging is used in all customer interactions.
• Alignment – Collaborates cross-functionally to ensure goals are met and to determine or develop innovative
techniques to ensure the effective delivery of recruitment strategies.
• Follow-through– Provides exceptional customer service to both internal and external customers including
follow-up as appropriate.
• Other – Other duties as assigned to meet the organizational goals.
EOE/Committed to Diversity
REQUIRED COMPETENCIES
 Achievement Focus: Demonstrates persistence and overcomes obstacles, measures self against standard of
excellence, recognizes and acts on opportunities, sets and achieves challenging goals, takes calculated risks to
accomplish goals.
 Communications: Exhibits good listening and comprehension, expresses ideas and thoughts in written form,
expresses ideas and thoughts verbally, keeps others adequately informed, selects and uses appropriate
communication methods.
 Customer Service: Displays courtesy and sensitivity, manages difficult or emotional customer situations,
meets commitments, responds promptly to customer needs, solicits customer feedback to improve service.
 Problem Solving: Develops alternative solutions, gathers and analyzes information skillfully, identifies
problems in a timely manner, resolves problems in early stages, works well in group problem solving
situations.
 EPIC: Empathy with colleagues and customers, Possibility Thinking, Innovation, Courageous Leadership of self
and others.
SUPERVISORY DUTIES
 Manages volunteer committees assigned to help recruit girls and adults throughout their jurisdiction.
EDUCATION AND/OR EXPERIENCE
 Bachelor’s degree or equivalent required.
 3 – 5 years in membership recruiting or sales, with a proven track record of consistency in exceeding quota.
CERTIFICATES, LICENSES, REGISTRATIONS
 Valid Oklahoma state driver’s license.
ADDITIONAL JOB REQUIREMENTS
 Clearance of background check and drug screen.
 Become a registered member of GSUSA.
 Access to reliable transportation.
 Must carry and show proof of 100/300/100 liability coverage on personal vehicle.
REQUIRED SKILLS & ABILITIES
 Sales and Persuasion – Ability to connect and build trust, ask insightful questions to understand needs, and
position values using tailored, compelling, language that engages and inspires.Strong oral and written
communication skills. Bilingual Spanish a plus.
Outside Recruiting Specialist
Page 2 of 4
Revised March 8, 2016


•
•
•
•
•
•
Human Relations / Interpersonal – Able to connect with potential volunteers and members; sensitivity in
working with people of diverse backgrounds. Sensitivity to the need of every individual to be treated with
respect and fairness.
Public Speaking – Ability to confidently, persuasively speak in public and on the telephone with confidence
and professionalism that results in conversion of a lead to membership.
Communication Skills – Strong written and verbal skills that represent professional, concise, and compelling
language.
Organizational – Consistently seeks to improve the effectiveness and efficiency of all operations by
demonstrating positive and creative approaches to our delivery of service. Demonstrates sound timemanagement skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments
in a timely manner.
Attention to Detail / Excellence – Ensures that materials prepared and produced for internal and external
publications reflect the highest standards of excellence.
Reasoning / Problem-solving – Demonstrated reasoning ability. Understands and internalizes the importance
of seeking resolution to problems and concerns by bringing them to the direct attention of her/his supervisor
in a timely manner. Maintains strict confidentiality when handling sensitive information. Demonstrates sound
judgment and responsible decision-making by ensuring that the mission and goals drive all decisions.
Teamwork – Proven capability to work in a collaborative, customer-focused environment. Actively supports
and promotes the organization’s Affirmative Action plans and the commitment to diversity and pluralism
throughout the organization. Actively supports and promotes all efforts to increase cooperation,
communication, and collaboration between and among staff members, volunteers, and members.
Demonstrates and promotes a climate of courtesy and professionalism to coworkers, volunteers, members,
and others with whom her/his job puts her/him in contact.
Commitment and Pride – Ability to demonstrate and articulate a genuine passion for the mission and vision,
embrace and model the culture, and model behavior consistent with the mission and purpose of the
organization.
COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS
Computer literate in Word, Outlook, Excel; past experience or potential to learn Salesforce.com platform and
maximize functionality for tracking and measurement.
SELECTIVE ABILITIES & PHYSICAL DEMANDS: The incumbent must be able to perform the following qualifications
in order to be offered and/or maintain employment in this position.
 Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
 Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and
evenings/nights.
 This position requires the ability remain stationary and to use computer monitor, keyboard and mouse for
extended periods of time.
 Willingness and ability to work flexible schedule, including many evenings and weekends as required by
position responsibilities.
 Must be able to speak and communicate clearly, such as in public speaking engagements.
 Other demands, as determined by council.
WORK ENVIRONMENT
The employee will work in an office environment and in close quarters with other staff and clients. The noise level
in the work environment varies from moderate to loud; hectic situations can occur characteristic to working with
infants, toddlers and parents in need. Exposure to odors such and scents are common. Occasional exposure to
adverse environmental conditions.
Outside Recruiting Specialist
Page 3 of 4
Revised March 8, 2016
This document does not create an employment contract, implied or otherwise, other than an "at will"
relationship.
As an employee, you are a representative of Girl Scouts Western Oklahoma and people form their impressions of
the council in part, based on their interaction with you. Every personal contact is with a current or potential donor
to the council, thus the impression we make through community and professional contacts, and involvement in
collaborations with agencies, groups or organizations is important. Fund Development and Membership
Recruitment is a role assumed by all staff positions.
The qualifications, physical demands, and work environment described herein are representative of those an
employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions. The
requirements listed in this document are the minimum levels of knowledge, skills and abilities.
I have read and understand the position description. I further understand and acknowledge that this current
position description supersedes all former versions and shall in all instances apply.
________________________________
Employee Name (Printed)
Employee ID#
Employee Signature
Date
Mission Statement:
Girl Scouting builds girls of courage confidence
and character who make the world a better place.
Outside Recruiting Specialist
Page 4 of 4
Revised March 8, 2016