JOB DESCRIPTION
Post Title:
Befriending Service Project Leader 15 hours per week
Salary:
£25,000 pro rata
Responsible to:
Welfare and Grants Officer
We are looking for a caring, responsible, organised and enthusiastic person with experience of working
with older people to project lead our new telephone befriending service and organise garden visits for our
retired Queen’s Nurses and welfare clients.
This is a part time post funded for 2 years and is based in the QNI office in London.
SPECIFIC RESPONSIBILITIES AND DUTIES:
1. Develop, project manage and monitor the QNI telephone befriending service from inception.
Duties include:

Developing policies and procedures including health and safety legislation and good practice

Establishing and managing systems and confidential records.

Facilitating all aspects of the befriending relationship and manage the day to day running of the
service – e.g. processing referrals, completing client assessments, and very importantly matching
volunteers with clients

Recruiting, training, managing and motivating volunteers

Maintaining regular contact with clients and volunteers

Monitoring and evaluating the scheme

Processing volunteer expense forms
2. To arrange garden visits for clients and befrienders
This will follow on from the befriending service once it is established and initially will involve two
garden visits per year.
Oct 2015/…..P1
3. Monitoring
Maintain clear and accurate records and produce all documentation to a high standard.
Record all data including all clients’ opinions of the service to enable the QNI to monitor the
progress of the scheme and evaluate its overall effectiveness.
Ensure that the organisation is informed on all matters relating to the scheme providing monthly
reports to the Welfare and Grants Officer for QNI Council meetings.
Attend relevant meetings as required by the Welfare and Grants Officer.
4. Training
Undertake such training as required and assist in training volunteers. An enhanced Disclosure and
Barring Service (DBS) check will be undertaken for the befriending project manager and all
befrienders.
Appraisal

Formal appraisal will occur yearly when there will be an opportunity to review and revise the job
description, at which time any changes in the level of responsibility or duties associated with the
post can be discussed.

Some work outside normal office hours may be required, with occasional travel to events. No
overtime is payable but time off in lieu may be taken by agreement with the Welfare and Grants
Officer.
NOTE: As the Queen’s Nursing Institute is a small organisation, it is important that the post holder is
prepared to undertake such diverse activities as shall from time to time be necessary.
Oct 2015/…..P2
Person Specification
Befriending Service Project Leader
Criteria
Essential
/Desirable
E
Assessment
Qualifications
Good general education
A
Skills &
Knowledge
Experience of working with
volunteers and managing a
Befriending Service
E
A/I
Good communication skills (written
and verbal)
E
A/I
Experience of project
management.
E
A/I
Experience of working with older
people
E
A/I
Community Nursing experience
D
A/I
Experience of writing reports
D
A/I
Excellent organizational skills
E
A/I
Ability to produce clear and
accurate records
E
Knowledge of safeguarding adults
E
I
Proficient IT user, confident with
Microsoft Word 2010 and able to
keep accurate electronic records
using database systems.
E
A/I
A/I
Oct 2015/…..P3
Personal
Qualities
Caring and compassionate
E
A/I
A good listener
E
A/I
Committed and Enthusiastic
E
A/I
Able to work effectively on own
initiative with minimal supervision
E
A/I
A/I
Other
Self- motivated
E
Able to demonstrate sound time
management skills
E
A/I
A willingness to travel as
necessary
E
I
Able to work effectively and
collaboratively in a small team
E
A/I
Able to prioritize with an organized
methodical approach to work
E
A/I
Oct 2015/…..P4