Gregory E Johnson
15920 York Road
Sparks MD, 21152
H 410.472.9331 C 443.629.3218 F 410.472.9332
Gregj82@comcast.net
PROFILE
Professionally qualified Technical Manager with more than twelve years experience in Information Technology.
Accomplished in all areas relating to 24 x 7 data communication, voice communication, and Intel server environments.
PROFESSIONAL SKILLS
 Strong leadership, communication and interpersonal skills.
 Excellent customer service.
 Able to quickly adapt to new situations and technologies.
 Proficient in the design, implementation, and operation of data and voice systems and facilities.
 Accomplished in Cisco router and switch configuration and installation and Cisco VoIP implementations.
 Knowledgeable in areas of business continuity, VoIP, security, firewalls, VPN, antivirus, and Data Center build
outs.
PROFESSIONAL EXPERIENCE
ePlus Technology Inc
January 2005 – June 2007
ePlus Technology is a subsidiary of ePlus Inc with more than 30 locations in the United States. ePlus provides
technology solutions to a wide spectrum of clients in both the public and private sectors. Their customers include
leading organizations in the Fortune 500, the Healthcare industry, Federal, State and local government, K12 and
higher education, as well as in many other vertical markets.
Senior Design Engineer
o
Responsible for designing, installing, and troubleshooting Cisco IP Telephony Systems for clients.
o Provided presales support for Cisco IPT, Router, and Switch opportunities including creating Statements of
Work and equipment lists.
o
Oriented the sales team on Cisco and other related technologies.
o Developed and maintained customer relationships. Interacted with all levels of customer including executive,
management, and technical staffs.
o Provided project management when needed. Including coordinating with other ePlus technical staff, customer
staff, and contract vendors for construction, cable installation, and circuit installation.
Medstar Health (Formally, Helix Health) Baltimore, MD
1982-2004
A seven hospital, non-profit, community-based healthcare organization serving Baltimore and Washington DC.
Manager of Server Engineering, White Marsh Data Center, Baltimore, MD
o
Responsible for planning a million dollar capital budget for server projects.
o
Successfully managed a team of 7 highly skilled Server Engineer professionals.
2002-2004
o Administered the growth, maintenance, patching, security, and 24 x 7 operations of a 350+ file server
environment utilizing Citrix, Novell and Microsoft in multiple locations.
o Supported Application Project Managers in planning and implementing new applications in a variety of
clinical and administrative areas including Picis OR Scheduling, GE OB Fetal Monitoring, E&C IPRob OB
Patient Management, and Altiris Client Management Suite. Provided technical analysis of vendor software and
hardware products.
o Provided vision and growth plans to adapt the Medstar server, and workstation environments to take
advantage of new technologies.
o Utilized a variety of management tools, including Distributed Sniffers, Compaq Insight Manager, HP System
Insight Manager, Servers Alive, and Altiris to pro actively monitor and maintain Medstar’s server environment.
o Maintained close relationships with industry leaders Altiris, IBM, HP/Compaq, Novell, Microsoft, Symantec,
etc. to provide best technical fit for business requirements.
Manager of Server Engineering, Network Engineering, and IT Support Service,
White Marsh Data Center, Baltimore, MD
o
1999-2002
Responsible for managing a 2 million dollar capital budget for server, network, and desktop projects.
o Provide vision and growth plans to adapt the Medstar networking, server, and workstation environments to
take advantage of new technologies.
o Successfully managed three technical teams – a total of 11 highly skilled Server Engineer, Network
Engineer, and Desktop professionals.
o Administered the growth, maintenance, patching, security, and 24 x 7 operations of a 320+ file server
environment utilizing Citrix, Novell and Microsoft in multiple locations.
o Administered the growth, maintenance, patching, security, and 24 x 7 operations of a 3200+ node
infrastructure environment utilizing Cisco routers and switches in multiple locations.
o Designed, implemented, and maintained Wide Area Network connections using ATM, Frame-Relay, and
SMDS technologies.
o
Provided technical support for 400+ workstations in a datacenter, business office, and 2 corporate locations.
o Utilized a variety of management tools, including Distributed Sniffers, Compaq Insight Manager, Servers
Alive, and SMNPc to pro actively monitor and maintain the Medstar network.
o Maintained close relationships with industry leaders Cisco, Altiris, IBM, HP/Compaq, Novell, Microsoft,
Symantec, etc. to provide best technical fit for business requirements.
o Supported Application Project Managers in planning and implementing new applications in a variety of
clinical and administrative areas. Provided technical analysis of vendor software and hardware products.
Senior Network Engineer, White Marsh Data Center, Baltimore, MD
1997-1999
o Designed, implemented, and maintained network infrastructures utilizing Cisco equipment, copper and fiber
cabling and wireless technologies at five hospital campuses, two corporate locations, a datacenter, a business
office, and multiple remote facilities.
o Designed, implemented, and maintained Wide Area Network connections using ISDN, Frame-Relay, SMDS,
and FDDI technologies across a matrix of 20+ Cisco Routers.
Gregory E. Johnson, page 25
Network Engineer, White Marsh Data Center, Baltimore, MD
1996-1997
o Led project in seamless transition from 3Com Hubs to Cisco Switch network architecture. Assisted with all
aspects of design, implementation and 24 x 7 support of Helix’s network infrastructure that supported 2800+
nodes in 20+ locations.
Telecommunications Manager, Union Memorial Hospital, Baltimore, MD
1992-1996
o Managed a team of three technicians in the support, maintenance, and expansion of the hospital’s Northern
Telecom (now Nortel) 2500 line SL1 phone switch, ACD, and Voice Mail systems.
o Managed a team of seven Telephone Operators and a Supervisor in support of the hospital’s 24x7 Main
Telephone Console and Paging Services.
o
Provided design, implementation, and 24 x 7 support to Helix’s Ask-A-Nurse call center.
o Assisted the Information Systems Department with design and implementation support for cable plant, new
wire closets, and infrastructure electronics deployment.
Audio Visual Engineer, Union Memorial Hospital, Baltimore, MD
1982-1992
o
Redesigned, installed and maintained a professional Television Studio and related equipment.
o
Responsible for the technical production of clinical training video tapes in both ¾” and VHS formats.
o Supported the Telecom Department by assisting with the replacement of the PBX phone system. Also
provided training to the Telecom Technician and assisted with cable installations.
o Supported the Information Systems Department with cable plant design and installation for Coax cable
(Mainframe), UTP (Token Ring and Ethernet), and IBM Type 1 (Token Ring).
Professional Products Inc., Bethesda, MD
1977-1982
Installation Technician
Responsible for the installation of professional video equipment and television studios.
Strosnider’s Hardware, Bethesda MD
Electrical Department Manager
Responsible for all staffing, ordering, stocking, and customer support.
EDUCATION
Certifications
Cisco Sales Expert V3, 2006
Cisco CCNA, in progress
Montgomery Community College, 1975-1976
Completed classes in:
Electronic Circuit Design
Electronic Circuit Troubleshooting
Computer Technology
Technical Drafting
Fortran Programming
Technical Training:
Cisco Sales Expert 2006
Gregory E. Johnson, page 35
1976-1977
Cisco, Interconnecting Cisco Networking Devices
Cisco, Advanced Router Configuration
Cisco, ATM Solutions
Cisco, IP Telephony, 2005
Cisco IPT Implementation and Planning, 2006
Cisco, Intrusion Detection System
Cisco, Networkers – Technical Conferences, 1999-2006
Novel, CNA 4.1
Microsoft, Administrating and Supporting NT4.0
Microsoft, IIS 4.0
Altiris, Client Management Suite
Altiris, Managefusion 2004 - Technical Conference, 2004
Visual Basic – Essex Community College, 2001
WEB Design – Essex Community College, 2000
Recent Management Training:
Coaching - 5/6/2004
Communicating about Organizational Change - 5/11/2004
Conflict Management - 8/28/2003
Gregory E Johnson
15920 York Road
Sparks MD, 21152
H 410.472.9331 C 443.629.3218 F 410.472.9332
Gregj82@comcast.net
REFERENCES
Bryan Brown
System Engineering Manager - Maryland Commercial
Cisco Systems
410-309-4878
John Underhill
AVP TECHNICAL SERVICES
MedStar Health
johnunderhill@att.net
Kath Francis
AVP Desktop Services
MedStar Health
410-591-8885
Steve Mowery
AVP HealthCare Solutions
ePlus Technology
Columbia MD Office
410-567-1444
Gregory E. Johnson, page 45
Dan Kaskel
Services Manager
ePlus Technology
Columbia MD Office
410-458-0302
Chuck Browning
Sr Network Engineer
MedStar Health
410-933-6843
Gregory E. Johnson, page 55