Dear Citizens of St. Johns County:
I am pleased to present to you the 2013 St. Johns County Sheriff’s Office Annual
Report. This report provides you, the citizens of our county and visitors alike,
with a glimpse of how our agency functions. The report is divided into sections
which outline our organizational structure and present an overview of each facet
of our multi-functioning law enforcement agency. Also included are specific facts
and statistics for 2013, which provide a more complete understanding of how our
resources are utilized.
GUIDING
PRINCIPLES
MISSION
"TAKING CARE OF PEOPLE"
VISION
"BE THE BEST WE CAN BE,
IN ALL THAT WE DO"
VALUE
OUR CORE VALUES ARE
NON-NEGOTIABLE:
• INTEGRITY
• TREATING PEOPLE WITH
DIGNITY AND RESPECT
Organizational Chart.........................1
Honoring a Legacy............................2
Executive Staff..................................4
Office of the Sheriff...........................5
Financial Services.............................7
General Services...............................8
Corrections......................................10
Law Enforcement............................12
Sheriff’s Office Performance...........15
Produced by Professional Compliance
Bureau Commander Mary Fagan / Design and Layout
by Publications Specialist Jennifer L. Smith
In 2013, one of our agency’s most meaningful events was the renaming and
dedication of the Sheriff’s Office Complex in honor of the late Sheriff Neil J. Perry.
The Neil J. Perry Criminal Justice Complex serves as a reflection of the excellence in
leadership and integrity in which Sheriff Perry so righteously served the citizens of
our community during his exemplary law enforcement career. For those of us who
worked under Sheriff Perry’s tutelage, Neil played an integral part in cultivating
this agency to its present-day status of an organization filled with committed and
unwavering professionals who share the same goal and give their all every day. I
am certain Neil’s legacy will continue to have a profound effect on our agency in the
many years to come.
Several other highlights of 2013 include an agency-wide reorganization within
our law enforcement and corrections components. Several management positions
were added and/or reassigned in order to increase accountability and maximize
efficiency throughout the daily operation of the office. Communications technology
was updated as our agency switched from an aging VHF radio system to a more
robust 800 MHz system, resulting in expanded coverage throughout the county. Our
agency also initiated a more modernized use of social media to better relay our
messages to the public.
In Fiscal Year 2013, our agency remained steadfast in its approach to conservative
budgeting as we continued to uphold the fundamental standards that we have
displayed through good stewardship of public funding and the public trust. Although
challenging times may still lie ahead, our agency is ardently committed to fulfill the
obligations expected by both county government as well as the citizens of St. Johns
County. Our budget is presented in good faith and is one that I believe will allow us
to provide premier public safety services as well as maintain community excellence
for those we serve.
I am proud to serve as your elected Sheriff and will continue to be accountable for
the management and operations of your Sheriff’s Office. Our agency’s mission
statement is “Taking Care of People,” and I believe we successfully achieve that
mission as each and everyone of our personnel stands ready to assist you at any time.
Please do not hesitate to contact me at (904) 810-6601 or dshoar@sjso.org. Thank
you for taking the time to get to know us better.
Sincerely,
David B. Shoar
Sheriff of St. Johns County
SHERIFF
Office of the Sheriff
Community Affairs
-Courtesy Desk
-Crime Prevention
-Honor Guard
-Media
-PAL
-Programs
-Victim Advocates
-Volunteers
Professional Compliance
-Intelligence-Led Policing
-Planning and Research
-Professional Standards
-Publications
-Training
Internal Affairs
UNDERSHERIFF
GENERAL COUNSEL
Joel Bolante
Matt Cline
DIVISION OF
GENERAL SERVICES
DIVISION OF
CORRECTIONS
DIVISION OF
LAW ENFORCEMENT
DIVISION OF
FINANCIAL SERVICES
Becky Hesson
Joel Bolante, Interim
Art May
Raye Brutnell
Administrative
-Archives
-Central Records
-Field Offices
Benefits
-Exposure Control
-Family Medical Leave
-Liability
-Restricted Duty
-Risk Management
-Workers’ Compensation
Fleet Management
-Radio Shop
Human Resources
-AA/EEO
-ADA
-Personnel
-Employment Services
Information Technology
Detention
-Inmate Custody
Regional/District Command
-North Region:
NW District
NE District
-South Region:
SW District
SE District
-Beach Patrol
-District Detectives
-Patrol Deputies
-Reserves
-Youth Resource Deputies
Judicial Process
-Civil Process
Support Services
-Admissions & Release
-Inmate Programs
-Transportation
-Work Release
Finance
-Accounting
-Accounts Payable
-Grants
-Payroll
Fiscal
-Budget
Purchasing
Central Command
-Communications:
-Government Services:
Alarms, E-911,
Bailiffs, Courthouse
Switchboard,
Security, Criminal
Telecommunications
Registration and
and Validations
Fingerprints
-Evidence: Crime Scene, -Traffic: Public Service
Latents, DNA Swabs
Assistants, School
and Property Room
Crossing Guards
-Investigations: Cold Case,
-Special Operations:
Aviation, Bomb Team,
Cyber Crimes, Financial
Crimes, Robbery/Homicide,
Crisis Intervention Team,
Polygraphs, Special Victims,
Crisis Negotiation Team,
State Attorney’s Office Liaison, Dive Team, K-9, Marine
U.S. Marshals Task Force
Unit, Mobile Field
-Special Investigations:
Force, Special Weapons
DEA Task Force, HIDTA Task
and Tactics and Unified
Force, Vice and Narcotics
Command Center
St. Johns County Sheriff’s Office
2013 Annual Report
1
O
n May 14, 2013 Sheriff David Shoar, local and state officials, current and retired Sheriffs, the family of the late Sheriff Neil
J. Perry, and the men and women of the St. Johns County Sheriff’s Office dedicated the St. Johns County Criminal Justice
Complex in memory of Sheriff Perry. On June 19, 2012, the St. Johns County Board of County Commissioners passed and
adopted a resolution recognizing the complex as the “Neil J. Perry Criminal Justice Complex,” in memory of Sheriff Perry and his
extensive and successful law enforcement career.
Sheriff Perry’s family members: son Keith, daughter-in-law Tammy, granddaughter Taylor, daughter Missy, and his wife Syd.
Sheriff Shoar’s Reflections on the
Renaming and Dedication of the
St. Johns County Sheriff’s Office
Criminal Justice Complex
On hand for the ceremony were members of Sheriff Perry’s family,
his wife Syd, his son Keith and his wife Tammy, his daughter
Michele and her husband Doug, his daughter Missy and her husband
Art, Neil’s sister Dr. Ione Perry, Neil’s brother Noel and his wife
Cindy and Neil’s brother Paul’s wife Mary, Paul passed away a few
years ago and all of Neil’s many grandchildren and extended family.
The dedication, which resulted from a resolution passed by the St.
Johns County Commission last year, was specifically designed to
recognize one of St. Augustine’s favorite sons, a friend to us all, a
mentor to many and one of the brightest lights that has ever served
the noble profession of law enforcement, Sheriff Neil J. Perry.
2
St. Johns County Sheriff’s Office
2013 Annual Report
Sheriff Perry began his law enforcement career as a St. Augustine
Police Officer in 1968.
According to St. Johns County Resolution 2012-175, Sheriff Perry began his law
enforcement career as a St. Augustine Police Officer in 1968, becoming a Deputy
Sheriff in 1974. He was elected Sheriff in 1984 and was re-elected four times before
retiring in 2004. Sheriff Perry also honorably served his Country for thirty-nine
years in the armed forces and retired as a Colonel in the Florida National Guard.
It was altogether fitting that we dedicate our criminal justice complex to our friend
Neil. Not because it is a sentimental endeavor, but rather because it will serve
as a reminder to the generations that come after us what is possible for a man to
accomplish who is born into a loving, modest family and who clearly understands,
to use Sheriff Perry’s phrase, “Doing the right things for the right reasons even
when no one is watching.”
Though many of us will be forgotten by future generations, last month’s dedication
will stand as a strong testament to Sheriff Perry and what he created here on these
grounds.
The buildings here were constructed by others. Myself and other former Sheriffs
certainly did our best to meet the demands of our community as we understood
them, but Sheriff Perry created the culture here, a culture that endures today, a
culture with the right mix of vision and action with only non-negotiable integrity
leading the way forward.
I remember after assuming office I told the members of this wonderful agency
that I was, metaphorically speaking, entering the house that they built, that Sheriff
Perry built, though I and my successors may re-arrange some of the furniture, this
is Neil’s house and in my view, it always will be.
Upon assuming office, I asked Sheriff Perry
what the three most important things were that
he wanted me to accomplish during my tenure.
Sheriff Perry made three demands and believe
me they were demands, not requests. The first
and most important one was to take care of the
people that work here. You see for Neil it was
always about others.
Some may view this dedication as a “legacy” and
therein lies the irony, the only legacy Neil cared
about was taking care of the folks that work
here, taking care of our citizens and perpetuating
outstanding law enforcement. He didn’t aspire to
leave legacies manufactured from steel, concrete
and glass; he only cared about what others have
called “legacies of the heart.”
There were many VIP’s on hand for the
dedication, but on that day, the only Very
Important Person that we recognized and saluted
was Sheriff Neil J. Perry. It was my privilege to
be a part of the official dedication of the Neil
J. Perry Criminal Justice Complex, and, for me
personally, Neil will always be the only Sheriff
of St. Johns County.
St. Johns County Sheriffs: Neil J. Perry 1985 - 2004, Francis O’Loughlin 1981 - 1985 and David B. Shoar 2004 - Present
St. Johns County Sheriff’s Office
2013 Annual Report
3
FRONT ROW, LEFT TO RIGHT: General Counsel Matt Cline, Commander Jason Sheffield, Commander Charles Bradley, Sheriff David
B. Shoar, Undersheriff Joel Bolante, Director Raye Brutnell and Director Becky Hesson. BACK ROW LEFT TO RIGHT: Commander Mary
Fagan, Commander Steve Colson, Chief Steve Berman (Reserves), Commander John Donlon, Chief David Messenger, Director Art May,
Commander Thomas Quintieri, Commander Chuck Mulligan, Commander Chris Strickland, Commander Brian Lee, Commander Brian
Harrington and Commander Sam Williams.
The baby boomers in Executive Staff began their departure
from the Sheriff’s Office in 2013 providing opportunities
for continued leadership and excellence with many newly
appointed staff members. This in turn opened up vacancies
in many ranking positions allowing numerous individuals to
further their leadership career path with the Sheriff’s Office.
This occurred during the first year of implementing the
new Promotional Policy. The previous promotional policy
required candidates to take a written examination covering
policy and procedures once every three years. Whenever a
ranking position became available, an oral board was held
to interview the prospective candidates. This resulted in
a ninety (90) day list of the top three (3) candidates from Sheriff Shoar promoted three members to the rank of Lieutenant and one to
which the Sheriff could select to fill the vacancy.
the rank of Commander during one of the promotional ceremonies in 2013.
Pictured above from left to right are LT Skip Cole, LT Bill Werle, Sheriff
The new policy requires the written examination to be taken David Shoar, CDR Brian Harrington and LT Shawn Lee.
yearly, followed by an oral board of objective-type/scenariobased questions, and culminates with an executive evaluation of each candidate. Based on an average scoring of the three (3) steps,
added in with points from the Eligibility Assessment Sheet, a top five (5) list is created for the Sheriff to make selections from. The new
promotional process produces excellent candidates from which the Sheriff is able to select for ranking positions.
During 2013, each Division experienced opportunities for renewed leadership, guidance and direction to embrace the ever changing
challenges faced by the Sheriff’s Office. There was a combined total of twenty-three (23) promotions and appointments in 2013.
4
St. Johns County Sheriff’s Office
2013 Annual Report
On January 8, 2013, The Honorable County Court
Judge Charles Tinlin administered the oath of office
to Sheriff David B. Shoar, who was elected to serve
a third term. He was elected Sheriff of St. Johns
County in 2004; ran unopposed in 2008 and 2012.
His law enforcement career began in 1981 with the St.
Augustine Police Department where he served as a:
• Patrol Officer,
• Sergeant,
• Operations Commander,
• Administrative Services Commander
until 2000, and
• Chief of Police from 2000-2004.
In addition to his law enforcement career, Sheriff Shoar
served twenty-four (24) years in the Florida Army
National Guard, retiring as a Major, and as an adjunct
professor at St. Johns River Community College.
In 2013, he was elected by the Florida Sheriffs
Association’s (FSA) 67 voting members to serve as
the Vice President of the non-profit association. The FSA is supported by over 3,500 business leaders, and 130,000 private citizens.
Sheriff Shoar takes pride in leading the men and women of the St. Johns County Sheriff’s Office and is honored to serve the citizens of
St. Johns County.
Internal Affairs
Shawn Lee was promoted to the rank of Lieutenant
to oversee and manage the Internal Affairs Unit.
In addition to Lieutenant Lee, the Internal Affairs
Unit is staffed with two full-time detectives, a
civilian volunteer, and a sixty (60) day temporary
duty assignment by a corporal or sergeant. The
temporary duty assignment was designed as a
leadership training opportunity for corporals and
sergeants providing them with first-hand experience
with the internal affairs process, investigating
complaints, understanding of the Officer Bill of
Rights, and disciplinary procedures. To date, a total
of sixteen (16) corporals and sergeants have rotated
through what has been determined as a very valuable
learning experience.
Intelligence-Led Policing (ILP)
The Intelligence-Led Policing section continues to explore and utilize new
initiatives to aid investigators with criminal investigations. Social media
tools and comprehensive data bases are sources from which crime analysts
draw needed information to formulate intelligence for detectives to followup on. One of the newest initiatives utilized by crime analysts is facial
recognition technology. The Sheriff’s Office is able to tap into software
developed by the Pinellas County Sheriff’s Office that is equipped with
automated face recognition searching and comparison techniques. Facial
recognition technology has improved dramatically in recent years, and the
Sheriff’s Office personnel look forward to using this image database to
assist in criminal investigations.
ILP Crime Analysts use Facial Recognition software to assist in identifying
suspects.
St. Johns County Sheriff’s Office
2013 Annual Report
5
Community Affairs Bureau
Chuck Mulligan was appointed as the Commander of the Community
Affairs Bureau, and Catherine Payne, assigned to the same Bureau, was
promoted to the rank of Sergeant. The Community Affairs Bureau is
comprised of Media Relations, Crime Prevention, Victim Advocacy, and
the Courtesy Desk (main lobby of the Sheriff’s Office).
CITIZEN SURVEYS
A citizen survey conducted in 2013 was used to measure
performance of the agency through the perception of
the service population. The survey was advertised on
the Sheriff’s Office website, on the Sheriff’s Office
Facebook page, and through deputy sheriffs who
provided citizens, contacted on calls for service, with a
link (printed on a business card) to the survey.
While a majority of the survey questions were designed
to compare performance and attitudes of citizens in
related areas, specific questions regarding operational
initiatives were asked regarding Intelligence-Led
Policing, decentralization, budget, service delivery,
and social media.
Responses to these questions are valuable in formulating
strategies for budgeting, staffing, and the optimization
of operations, which all lead to more efficient usage of
tax dollars.
In 2013, the Community Affairs Bureau concentrated on using social
media tools and technology to assist in disseminating information that is
relevant and essential to communities in St. Johns County. Social media
sites have become increasingly popular, and the tools assist in getting
Sheriff Shoar’s message directly to the community. The St. Johns County
Sheriff’s Office Facebook page currently has 9,601 “likes.” When the
page was launched two years ago, there were less than 300 followers,
which translates to a fast growing following.
Also launched was an Instagram site, where photographs are shared
with the public. This includes “Throw Back Thursday,” where historical
photos from the county and Sheriff’s Office functions are posted. The
public’s continued support and communication have aided in social
media awareness.
Other initiatives in 2013 included a complete reconstruction of the
agency website, along with the introduction of a new Sheriff’s Office
App. The new design has a simpler navigation, providing a user friendly
platform for the public to access information about the Sheriff’s Office.
The new App was released in the beginning of December and had over
5,400 users by the year’s end.
• The App allows users to obtain up-to-date information directly
from the Sheriff’s Office through “push notifications.” Media
relations personnel have the capability to alert the public on traffic
issues, weather concerns, and public safety issues.
• The technology also allows for linked access to the Sheriff’s Office
website and social media portals. Sheriff Shoar sees this as “a great
and cost effective tool for law enforcement to inform the media
and the public of important information.” Users can download the
application for free by searching for “SJSO.”
6
St. Johns County Sheriff’s Office
2013 Annual Report
The measures given by respondents were high and
indicate an overall high level of satisfaction with the
Sheriff’s Office by the citizens.
• 95% of respondents had a favorable overall
opinion of the Sheriff’s Office.
• 90% found the conduct of deputies to be
professional.
• 89% indicated the deputies handled their
situation properly.
• 88% reported being treated fairly by deputies.
• 88% feel comfortable with the Sheriff’s Office.
• 86% found telephone response to be courteous.
• 85% believe the Sheriff’s Office would
investigate complaints fairly.
Citizens’ familiarization and opinions of
operational initiatives:
• 91% believed Tasers are effective tools.
• 28% were aware of the Intelligence-Led
Policing Concept.
• 25% were aware of the Sheriff’s Office District
Concept.
• 12% were aware of District Command.
Budget opinions:
• 44% indicated the Sheriff’s Office budget was
about right.
• 49% of respondents believed the Sheriff’s Office
budget was too low.
Raye Brutnell was appointed by Sheriff Shoar to the
position of Financial Services Director at the beginning
of 2013. The Financial Services Division is responsible
for the professional functions related to the various
aspects of financial management for the St. Johns County
Sheriff’s Office. Director Brutnell oversees the budget
process, and also manages the entire financial cycle of
the fiscal year including the year-end external audit and
financial statement preparation.
Sheriff Shoar has remained vigil in his fiscal prudence
with the Sheriff’s Office budget. Director Brutnell
embraced this challenge to remain conservative with the
preparation and presentation of the Fiscal Year 2013/2014
budget to the county commissioners. The budget request
reflected an increase of $3.5 million. Over fifty percent
of the increase was based on uncontrollable mandates
and other market-driven issues.
SHERIFF’S OFFICE
It encompassed:
2013 BUDGET
• increases to health
BY FUNCTION
insurance rates of
$400,000,
Corrections
• Florida Retirement System
$16,274,154
rate increases costing
31.58%
$950,000, and
• mandated health insurance
coverage for retirees
totaling $600,000.
The remainder of the increase not
mandated included:
• nine new corrections
deputies, and
• four new communications
operators.
Law Enforcement
$33,756,651
65.5%
St. Johns County Sheriff’s Office
Fiscal Budgets
SHERIFF’S OFFICE 2013
BUDGET
BY CHARACTER
Bailiff
$1,507,163
2.92%
Operating
$9,961,845
19.33%
Capital Outlay
$823,554
1.6%
Debt
Service
0%
Personal Services
$40,752,569
79.07%
TOTAL BUDGET: $51,537,968
70,000,000
Raye Brutnell, the Sheriff’s Director of Financial
Services told the commissioners, “Keep in
mind that over fifty percent of our increase is
uncontrollable and encompasses increases to
health insurance rates, Florida Retirement System
rate increases and mandated health insurance
coverage for retirees contributions.” The county
commissioners commended Sheriff Shoar for
his agency’s delivery of public safety services
and did not question the budget increase.
60,000,000
50,000,000
40,000,000
30,000,000
20,000,000
10,000,000
20
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5
20
05
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6
20
06
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00
7
20
07
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01
0
20
10
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20
11
-2
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2
20
12
-2
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3
0
St. Johns County Sheriff’s Office
2013 Annual Report
7
The General Services Division experienced significant changes including a
name change from the Administration Division. While over the years, this
Division has been reshaped several times, but it was the first time a name
change occurred. The new name better defines the overall responsibilities of
the Division, as it takes on the vast majority of civilian support functions that
are vitally important to the agency’s operation. The Division experienced
new leadership as well. Becky Hesson was appointed as Director, replacing
longtime Director Susan Donlon. Additionally, two management positions
were filled, Technical Services Commander and Benefits Manager.
The focus during 2013 was on:
• observation,
• planning, and
• action for all Units of the Division.
Becky Hesson was appointed as Director of the General
Services Division by Sheriff Shoar.
One area that received a great deal of attention was policy vs. practice. With the 2014 CALEA and CFA assessments for reaccreditation
on the horizon, all policies were reviewed to determine where changes were needed and to ensure practice mirrored policy. Several
policies received minor changes, while other policies such as Organization, Social Media, Random Drug Testing, and Promotional all
received major updates. A thorough review of each position in the Division and its assigned responsibilities was completed and several
changes were made to increase efficiency and effectiveness.
Benefits Unit
Records Management
The personnel assigned to Records Management maintain reports produced by
deputies and arrest files. They also collect and prepare the statistics for the Uniform
Crime Report that is reported semi-annually to the Florida Department of Law
Enforcement, which sends the information to the Federal Bureau of Investigation.
The statistics are then published in the Annual Report of Crime in the United States.
Personnel from the Records Section are also tasked with staffing the District
Offices, which provides county residents with a closer geographical access for
their Sheriff Office services. An adjustment was made with the hours of operation
at the Southeast District Field Office this year, which is now open to the public on
Mondays and Fridays from 8:30 a.m. to 4:30 p.m. This allowed for more efficient
use of Sheriff’s Office personnel at the Main Office. Office space in the Records
Section was also renovated to provide a more effective work area for personnel.
Benefits Manager Terri Marcum was hired,
allowing the benefits function to split from
the Human Resources Unit. This has
provided a pro-active support in the areas
of workers compensation, retirement, health
insurance and risk management services.
Accomplishments for 2013 include:
• Florida
Retirement
System
workshops hosted for employees.
• On-line enrollment implemented for
health insurance open enrollment to
streamline the process.
• Indexing established for the purpose
of scanning all employees’ medical
and workers compensation files,
eliminating the need for storage
of paper files and allowing easier
access.
8
St. Johns County Sheriff’s Office
2013 Annual Report
Human Resource
The Human Resource Unit administers:
• the personnel recordkeeping system,
• inventory of positions,
• census of employees,
• addresses of all employees, and
• other employment related files necessary to
comply with state and federal labor law.
Many enhancements were achieved in the HR
processes to eliminate redundant or unnecessary
efforts. The most significant of these changes was
to the agency promotional process. The policy
was completely overhauled, which changed the
creation of a ninety (90) day list to that of a list that
would be in effect for one year. Agency feedback
indicates favorable approval of the new process
that will serve the agency for many years to come.
EMPLOYEES
Part-time
170
Full-time
572
Full-time
Sworn
374
Full-time
Civilian
198
Part-time
Civilian
108
Part-time
Sworn
62
Technical Services
Jason Sheffield was hired and appointed as the Technical
Services Commander. He brings a great deal of
experience in project management, financial planning,
and team leadership to the Sheriff’s Office. He has
taken on the task of liaison with the County on all agency
building maintenance and growth needs, and he is also
responsible for the Fleet and IT Units.
INFORMATION TECHNOLOGY (IT)
The IT Unit is responsible for thousands of phones, computers, printers,
etc. Highlights from the IT Unit in 2013 include:
• Frank Everett promoted to Supervisor in the IT Unit.
• Personnel increased by two full-time positions.
• Office space and storage area expanded.
• New disaster recovery plan implemented.
• Transitioned to a Voice-Over Internet Protocol phone system.
• Installed computers and printers in new Patrol fleet.
• Assisted in the remodeling of the Communications Center.
FLEET
The Fleet Unit is responsible for over 600 vehicles
and other rolling stock. A few of the accomplishments
for this Unit in 2013 include:
• Fleet Supervisor Rick Ferraro was promoted to
Fleet Manager.
• After several years of placing the agency fleet
rotation on hold, a plan was reinstated to see
the patrol fleet rotated every four years. Fiftytwo (52) vehicles were purchased to begin the
process.
• The Unit increased its personnel through
an organizational restructuring that placed
the Radio shop under the command of the
Fleet Unit and the hiring of a part-time fleet
specialist.
The fleet rotation plan was reinstated this year with the purchase of
Ford Police Package Interceptors designed to handle the rigors of law
enforcement. The vehicle has numerous “officer protection” features
that include:
• Remarkable steering wheel switches to reduce driver distraction.
The original switch functions were removed to allow Law
Enforcement Officer functions in its place.
• Blue tooth technology to prevent Deputy from looking down
at their phone. The calls are answered via steering wheel and
transmitted through the car speakers.
• 75-MPH Rear-Crash Tested
• Structural Integrity
• Personal Safety System
• Safety Canopy System
• Side Airbags
• Reverse Sensing System
• Rear Cameras
St. Johns County Sheriff’s Office
2013 Annual Report
9
The Corrections Division experienced a variety of events in
2013. Renewed leadership created an energetic, enthusiastic
approach to day-to-day operations as well as the future.
Change at the top brought about:
• reorganization of the Division,
• valuable training, and
• a strategic plan for the years ahead.
Undersheriff Joel Bolante accepted the challenge as interim
Director of Corrections while maintaining his duties as
Undersheriff. New appointments by Sheriff Shoar included:
• Connie Reams to Chief, and
• Steve Colson to Commander.
There were also two promotions:
• Larry Durden was promoted to Lieutenant,and
• Frank Godino was promoted to Sergeant.
This new leadership of visionaries brought
organizational changes with regards to
unity of command and span of control to
allow for a more efficient and effective
operation.
Officer training was scrutinized resulting in
additional education to enhance deputies’
knowledge, skills and abilities to perform
their assignments.
A solid, thorough, and well-established
operational plan including a strategic
component was also put together outlining
a clear path for the Division to follow.
10
St. Johns County Sheriff’s Office
2013 Annual Report
Florida Corrections Accreditation Commission (FCAC)
The Corrections Division hosted the
Florida
Corrections
Accreditation
Commission (FCAC) assessors for a threeday onsite assessment of the Corrections
Division. The Corrections Division was
first accredited June 22, 2004.
Undersheriff Bolante appeared before a
Panel Review of FCAC Commissioners
on June 25, 2013 to answer questions
regarding the final report by the assessors.
Undersheriff Bolante provided highlights
to the Commissioners of the Sheriff’s
Office Corrections Division to include the
integration of corrections deputies working
conjointly with law enforcement deputies.
Corrections officers serve on some of the
Sheriff’s Office special teams to include:
• Clandestine Lab Enforcement Team,
• Mobile Field Force, and
• The Honor Guard.
Law Enforcement and Corrections deputies attend In-Service Trainings together; corporals and sergeants participate in the Internal
Affairs temporary duty assignment; and the chief pilot for the Sheriff’s Office is a Corrections supervisor.
The Commissioners shared this information with the full commission stating St. Johns County was an exemplary agency to follow
with the manner of amalgamating Corrections and Law Enforcement deputies together in assignments. The FCAC Commissioners
recommended and granted the St. Johns County Sheriff’s Office with its third reaccreditation.
Corrections Strategic Plan
The Corrections Division personnel developed a Strategic Plan that will serve as the foundation for an ongoing, proactive process
of assessing the divisional needs and directing resources in order to achieve the established goals and objectives as effectively
and efficiently as possible. The current economic environment dictates that the organization be responsive to the changing
environment and anticipate financial, technological and community needs. The plan will:
• provide unity of direction,
• promote growth, and
• develop the Division’s most valuable asset, human capital.
A SWOT Analysis was conducted to pinpoint the Detention Center’s strengths, weaknesses, opportunities and threats. This
comprehensive assessment identified the internal and external factors that affect the Detention Center and its ability to provide
the service that is expected. The results of the analysis were utilized to develop a plan that builds on the strengths, overcomes the
weaknesses, capitalizes on the opportunities and minimizes the threats.
A Strategic Planning Committee will ensure the following is completed each year:
• Assessments will be conducted with supervisory personnel at all levels for the purpose of conducting a SWOT analysis and
for the generation of ideas that will be utilized for future planning.
• The Committee will continue to focus on the results of the SWOT Analysis and determine the future course of the division.
• Revisions will be made to the multi-year plan with updates for the goals and objectives as necessary, and ensure the plan is
consistent with the grand strategy of the agency.
The Strategic Plan will coincide with the annual budget process, and Division plans will be aligned with the agency’s goals and
objectives. There will be follow up assessments quarterly to determine progress made toward the attainment of the goals and
objectives. Any necessary modifications will be made during these assessments.
St. Johns County Sheriff’s Office
2013 Annual Report
11
The Law Enforcement Division is comprised of:
• the patrol function,
• investigation units,
• courthouse security,
• traffic unit,
• school resource deputies,
• communications, and
• special teams.
St. Johns County Total Index Crimes
Semi-Annual UCR 2010 - 2013
2,150
All of these law enforcement components
work together to provide for the security,
safety and well-being of the citizens of St.
Johns County. To better serve and protect
the citizens, Sheriff Shoar reorganized the
Sheriff’s Office in 2011 by implementing
a decentralized organizational structure
consisting of four geographical districts,
and adopting an Intelligence-Led Policing
concept. A District Commander oversees
each district and maintains a vigil on
the criminal element in their assigned
geographical area. All available resources
are used to attack emerging crime trends
and known offenders are identified and
monitored.
2,100
2,050
2,000
1,950
1,900
1,850
1,800
1,750
1,700
2010
2011
2012
2013
The Semi-Annual Uniform Crime Report
(UCR) for 2013 indicates this approach
continues to be successful. The UCR provides crime statistics as indicators of crime and criminal activities in law enforcement
jurisdictions throughout the nation. Since the implementation of District Command in 2011, the Semi-Annual UCR shows a
continued reduction of crime in St. Johns County.
District Commanders report monthly to the Sheriff and Undersheriff on the criminal element in their assigned Districts at the Joint Strategic
Accountability and Crime Control meeting (J-STACC).
12
St. Johns County Sheriff’s Office
2013 Annual Report
Leadership
Several members in the Law Enforcement Division ascended in
leadership positions throughout 2013. Sheriff Shoar appointed
Brian Harrington to the position of Commander in the SE District.
Scott Beaver, Howard “Skip” Cole, and William Werle were
promoted to the rank of Lieutenant. New Sergeants assigned to
patrol included Kevin Cronin, Jim Priester, Robert Dean, Keith
Oke and David Zufelt. Nadyne Snyd was promoted to the rank
of Sergeant in the communications center.
St. Johns County Sheriff’s Office
2013 Annual Report
13
800 MHz
In December of 2011 the county entered into negotiations
with Motorola to build a new modern countywide 800
MHz radio system. The primary focus of the RFP was
to provide a modern, state-of the-art, public safety radio
communications system that would replace the obsolete
legacy equipment, improve radio coverage throughout
the county, and provide sufficient capacity to support the
users now and into the future. The radio system would
be County-owned and operated with Law Enforcement
being one of the primary users. Some of the new features
of the system include:
• Eleven (11) site, fifteen (15) channel linear IP
simulcast digital trunked P25 Radio System.
• Robust, redundant loop Microwave network.
• 27 MCC7500 IP console dispatch positions.
• Regional Interoperability.
• Redundant system backups and fail safes.
The systems build required significant planning and
preparation. The backup PSAP (Public Safety Answering
Point) was configured with the new dispatch consoles
as well as CAD and 911 workstations. The plan called
for communications to move to the backup PSAP on
the cutover date and start operations on the new system.
While at the backup PSAP, the main communications
center would have the old legacy equipment removed
and the seven new MCC7500 dispatch consoles installed.
On March 18, 2013 at 0600 hrs, the sheriff’s office signed off on its old
VHF radio system for the last time and switched over to the new 800 MHz
radio system. After months of planning and preparation, the switchover
was seamless. Deputies needed to just turn off their old radios and turn on
their new APX 6000 portables radios. For the Sheriff’s Office, this switch
occurred while still working in-progress calls.
In the months to follow, system coverage testing resulted in a better than
98% coverage throughout the county. This testing consisted of both voice
quality and signal quality using a portable radio in a vehicle. The results
were better than the requirements. The Sheriff’s Office now has coverage
in areas of the county where it never had coverage before. Coverage also
extends well in to the surrounding counties.
The first real time true test of the system occurred during the Mumford
and Sons Gentleman of the Road Tour, September 13-14, 2013.
During the two day event, the radio system was used by numerous
public safety personnel from within the county as well as those from
outside agencies that were assisting. The system was able to provide
an hour by hour usage of the system’s resources. The system peaked
on Saturday at 8:00 PM with only twenty-six percent of the system
resources used. This proved that this new system has plenty of room
for expansion and will serve the county for many years to come.
Some of the logistics involved in the cutover included:
• Creating multiple talk group templates for Patrol,
Corrections, Investigations, Special Operations
and Administration for the various radios.
• Build out of the Backup PSAP for radios, phones,
911 and network connectivity.
• Issuing hundreds of new portable radios and the
installation of hundreds of mobile radios.
• Refit of the main dispatch center to include the
removal of the old legacy equipment and the
installation of the new equipment.
• The collection and inventory of the old portable
and mobile radios.
• Coordination of weeks of coverage testing.
14
St. Johns County Sheriff’s Office
2013 Annual Report
Concert promoters for Mumford and Sons work through logistics
of big concert in St. Augustine, 6:42 PM, Apr 9, 2013 http://www.firstcoastnews.com/
news/story.aspx?storyid=307996 Printed with permission by First Coast News.
Office of the Sheriff
COURTESY DESK
•
•
•
•
•
•
•
•
•
•
•
•
•
Walk-ins
Appointment Coordinations
Phone Inquiries/Calls for Service
Deliveries
Offense/Incident/Supplement Reports
(in person, online, by phone)
Notary Service
“No Trespass” Signs
Concealed Weapons Permits
Ride-A-Long
Alarm Registrations
Comment Forms
Evidence Submittals
Arrests/Charging Affidavits
COMMUNITY PARTNERSHIPS & OUTREACH
8,061
1,443
1,048
893
627
183
154
108
66
48
35
34
21
VICTIM ADVOCATE PROGRAM
•
•
•
•
•
•
•
Telephone Contacts
Follow-up Contacts
Information and Referrals
Victims Assisted with Compensation Forms
Crisis Counseling
Criminal Justice Support
Emergency Legal Support
2,442
1,980
1,950
1,328
1,090
794
462
•
•
•
•
•
•
•
•
Civilian Firearms Familiarization Attendees
117
Civilian Law Enforcement Academy (CLEA) Graduates 40
CARE Program Participants
40
SAFE Trak Participants
18
Volunteer Program Citizen Volunteers
59
Volunteer Hours
8,319
Police Athletic League (PAL) Youth Participants
1,163
Explorer Program Youth Participants
40
CRIME PREVENTION PROGRAMS
•
•
•
•
•
•
•
•
•
•
•
Community Meetings/Programs
Personal Safety Programs
Neighborhood Watch Events
Cuddly Care Programs
Senior Programs
Crime Prevention Booths
Security Surveys-Residential/Commercial
Kid’s Programs/Talks
Robbery Prevention/Bank Safety Programs
Bullying
Identity Theft Programs
32
31
29
20
15
13
8
6
5
5
3
ST. JOHNS COUNTY
SHERIFF·S OFFICE
Self Defense class for women 13 and older
St. Johns County Sheriff’s Office
2013 Annual Report
15
TRAINING
• In-Service Training
- Certified Classes
Attendees
- Civilian Classes
Attendees
• Open Range
- Sessions
Attendees
• Special Training Classes
• Special Events
• Training Hours Spent
on the Firing Range
• Training Hours Spent
on the Driving Track
MEDIA RELATIONS
•
•
•
•
•
•
•
•
•
Social Media Updates
Website Updates - Hours
Formal Media Interviews
Press/Community Releases
On-scene Responses
Video/PSA Production Releases
Code Red Requests/Launched
Press Conferences
Other SJSO Staff Interviews
942
94
42
548
292
167
26
23
21
12
11
16
391
8
83
19
159
17
11
944
441
OPERATION MEDICINE CABINET
CRIME STOPPERS
•
•
•
•
• Medicine Collected & Disposed of
Tips Received
Arrests Made
Rewards Approved
Reward Totals
269
8
8
$1,208
ONLINE REPORTING
•
•
•
•
•
•
•
Petit Theft
Fraud
Lost Property
Identity Theft
Burglary to Motor Vehicle
Harassing Phone Calls
Criminal Mischief (Vandalism)
66
47
44
29
21
18
12
INTELLIGENCE-LED POLICING (ILP)
• Requests Processed
• Intelligence Bulletins Prepared &
Disseminated
• Sex Offenders Monitored
- Address Verifications
- Predator Notifications
• Drug Court Participants Monitored
- Adults
- Juveniles
• Video Analysis
• Career Offenders Monitored
• Composites
• Sovereign Citizens Training
130
130
200
239
11
46
25
64
15
6
6
1,159lbs
OPERATION MEDICINE CABINET
PHARMACEUTICAL
PHARMACEUTICAL TAKE BACK PROGRAM
INTERNAL AFFAIRS
Complaints
• Citizen Initiated
• Agency Initiated
• Complaints Resulting in IA’s
Results on Closed Complaints
• Sustained
• Not Sustained
• Unfounded
• Exonerated
• Command Directed Inquiry
(no finding)
• Policy Failure
• Withdrawn
• Total Findings to Date
• Open Cases
• Total Cases
Response to Resistance Only
• Sustained
• Not Sustained
• Unfounded
• Exonerated
68
36
104
91
47
38
42
4
1
5
224
9
104
0
2
2
20
JUVENILE CIVIL CITATION DIVERSION PROGRAM
M
Juvenile Civil
Citation
Diversion
Program
TOTALS:
16
Civil
Citation
Referrals
Processed
Drug &
Alcohol
Citations
Other
Crime
Citations
Civil
Citation
Program
Completed
90
40
50
75
St. Johns County Sheriff’s Office
2013 Annual Report
Civil Citation Civil Citations Civil Citation
Referred to
Participants
Community
Who
Service Hours State Attorney’s
Office
Re-offended
Completed
1,390
9
2
Law Enforcement
PATROL
Patrol Districts
NW
NE
SW
SE
Calls for Service
37,109
29,928
34,625
37,474
_______________________________________________
Offenses
2,683
2,361
1,806
3,142
_______________________________________________
Traffic Citations
1,770
1,500
2,309
1,432
_______________________________________________
Traffic Warnings
905
545
1,215
1,062
_______________________________________________
Traffic Crashes
582
264
719
529
_______________________________________________
Arrests Made
321
373
268
CLANDESTINE LAB
ENFORCEMENT TEAM
• Labs Investigated
TRAFFIC
19
ALARMS
• Residential Alarm Registrations
• Business Alarm Registrations
Total Alarm Registrations
2.02% Decrease from 2012
• False Residential Alarms
• False Business Alarms
Total False Alarms
5.61% Decrease from 2012
10,212
1,691
11,906
3,254
2,291
5,545
292
30
SPECIAL INVESTIGATIONS
• Cases Investigated
336
• Arrests/Complaint Affidavits Filed
215
• Narcotics Seized
(Estimated Street Value)
$3,004,568
ROBBERY/HOMICIDE
•
•
•
•
•
Violent Crime Investigations
Death Investigations
Search Warrants
Homicides Investigated
Cold Cases Reviewed
•
•
•
•
•
•
•
•
•
•
•
Uniform Traffic Citations Issued
Written Warnings
Traffic Enforcement Details
Crashes Investigated
Funeral Escorts
General Offense Reports
Injury Crashes
Public Education Events
DUI Arrests/Citations
Traffic Fatalities
DUI/Safety Checkpoints
5,061
1,139
492
184
87
30
30
30
18
9
2
BEACH PATROL
FINANCIAL CRIMES
• Cases Investigated
• Arrests/Charging Affidavits
471
182
178
8
4
3
•
•
•
•
•
•
•
•
Written Warnings
2,303
Verbal Warnings
2,001
County Citations
463
Habitat Conservation Plan Violations 388
Parking Tickets
270
Traffic Citations
106
Arrests
43
Reports
33
PUBLIC SERVICE ASSISTANTS
(PSAs)
•
•
•
•
•
Calls for Service
Written Reports
Special Assignments
Crashes
Funeral Escorts
4,420
677
616
269
52
St. Johns County Sheriff’s Office
2013 Annual Report
17
COMMUNICATIONS
K-9
• Explosive Sniffs
• Narcotic Sniffs
• Apprehensions
- Non-engagement
- Engagement
• Tracks
• Building Searches
• Call-outs
• Area Searches
• Article Searches
8,923
361
117
116
1
73
40
26
20
19
POLYGRAPH OPERATOR
• Polygraphs Administered
46
EVIDENCE UNIT
Property Room
• Items Submitted
14,821
197
590
Local DNA Database
• Specimens Submitted
• Swabs Collected from Items Submitted
• Confirmed Hits
• Blind Hits
775
363
46
7
18
St. Johns County Sheriff’s Office
2013 Annual Report
83,629
162,554
658
445
384,187
66,089
*Incoming 911 calls and Incoming/Outgoing administrative
calls were not collected from March 18 - July 10, 2013 due
to Communications occupying the backup center on Gaines
Rd. during the time Motorola installed and tested the new
800MHZ radio system. These months are normally the
busiest months of the year in Communications. The total
number of Incoming 911 calls shown is figured on average
of recorded months.
RESERVE DEPUTIES
• Volunteer Hours
Crime Scene
• Crimes Scenes Processed
• Hours Spent on Scenes
Latents
• Items Processed In-house
• Latent Comparisons
• Latents of Value
• Manual Identifications
• AFIS Searches
• AFIS Hits
• Incoming 911 Calls
14.56% Decrease from 2012*
• Calls for Service
16.26% Decrease from 2012
- Busiest Day - July 4th
- Average Daily Total
• Telephones - Incoming/Outgoing
29% Decrease from 2012*
• FCIC/NCIC Terminal Transactions
28.1% Decrease from 2012
1,567
SPECIAL VICTIMS
•
•
•
•
Cases Investigated
DCF Hotline Cases Reviewed
Arrests/Charging Affidavits
Domestic Violence Investigations
1,461
881
83
29
CYBER CRIMES
640
10,273
874
501
164
16
•
•
•
•
Cases Investigated
Forensic Cell Phone/Computer Exams
Arrests
NCMEC (National Center for Missing
and Exploited Children) – Cyber Tips
157
55
36
17
MOBILE FIELD FORCE
AVIATION
• Patrol Missions
• Corrections Assist
• Field Kitchen Missions
• RDSTF Out-of-County
Exercise
• Patrol Assist
126
MARINE UNIT
• Callouts
• Unit Activity (Safety Checks, etc.)
1
1
24
143
DIVE TEAM
SPECIAL WEAPONS AND
TACTICS (SWAT)
• Dive Missions
• Search Warrants
• Demos
• Barricaded Subjects
47
33
1
• Training Missions
• Judicial Complex Visitors
• Confiscated Contraband/Weapons
• Arrests Made by Bailiffs
CRISIS INTERVENTION TEAM
57
882
570
551
407
BOMB TEAM/EXPLOSIVE
ORDINANCE DISPOSAL
HONOR GUARD
Color Presentations
Funerals
Law Enforcement Memorials
Veteran Related Events
Parades
210,814
6,643
238
Fingerprinting Services Rendered for:
• General Public
• Sex Offender/Predators
• Criminal Registrations
• Concealed Weapons Permits
14
• Citizens Assisted
20
BAILIFF SECTION
CRISIS NEGOTIATION TEAM
•
•
•
•
•
2
10
8
6
5
4
2
• Missions
• Actual Devices
186
46
UNIFIED COMMAND CENTER
•
•
•
•
•
Training Events
Static Displays
Special Events
Shootings
Assist Fire Department
11
9
6
2
2
YOUTH RESOURCE DEPUTY PROGRAM IN ST. JOHNS COUNTY SCHOOLS
Youth Resource Deputy Activity
in St. Johns County Schools
Parent
Programs Students
Provided Counseled Conferences
After School
Activities
Arrests
Complaint
Affidavits
Civil
Citations
313
43
High Schools
77
1,797
696
52
41
_________________________________________________________________________________________
53
39
Middle Schools
_________________________________________________________________________________________
51
1,743
592
63
38
Elementary Schools
34
189
135
21
1
2
2
St. Johns County Sheriff’s Office
2013 Annual Report
19
Corrections
COMMUNITY RELEASE CENTER
Sentenced inmates participating in the Work Release Program, work
outside of the Sheriff’s Office.
• Inmates in Work Release Program (average)
25
DETENTION CENTER
Inmate Admissions
• Adults
• Juveniles
5,251
363
Inmate Releases
• Adults
• Juveniles
4,801
358
Average Inmate Daily Population
446
PROGRAM PARTICIPATION
BY INMATES
•
•
•
•
Alcoholics Anonymous
GED
Parenting
Domestic Violence
924
295
188
103
Sentenced inmates working at the Sheriff’s Office perform various
functions to include: Work Squads, Laundry Services, Kitchen
Services and Facility Cleaning Crews.
• Inmate Labor Hours (at Sheriff’s Office)
- Work Squads
31,290
- Kitchen Services
33,945
- Facility Cleaning Crews
9,390
- Laundry Services
6,570
- Total Hours
81,195
• Inmate Labor Value
(Based on minimum wage)
$632,509
SUPPORT SERVICES
• Inmate Transports
(Court, medical, prison)
6,025
JUDICIAL PROCESS
• Civil Papers
- Processed
- Served
• Warrants
- Processed
- Served
• Writs
- Processed
- Served
20
St. Johns County Sheriff’s Office
2013 Annual Report
12,584
12,041
2,878
2,666
359
213
General Services
HUMAN RESOURCES
BENEFITS
•
•
•
•
Assisted Employees
FMLA’s Processed
Workers’ Comp Processed
Retirements Processed
4,118
163
72
7
RECORDS SECTION
•
•
•
•
•
•
•
•
•
•
•
•
•
Citizens Requests Processed
Background Checks Processed
Complaint Reports Entered
Walk Through Warrants Processed
Traffic Citations Entered
Parking Tickets Entered
County Citations Entered
DUI’s Processed
Traffic Accident Reports Entered
Trespass Warnings Entered
Arrests/Bookings Processed
Adult Bookings Processed
Juvenile Bookings Processed
40,397
11,445
4,558
1,634
778
649
531
222
199
66
14,291
13,280
1,011
•
•
•
•
•
•
•
•
•
•
•
Walk-Ins
Applications Received
Conditional Offers
New Hires
Public Records
Terminations/Resignations
Job Postings
Transfers
Promotions
Retirements
New Sheriff Term Processing
(Photos, cards, oaths, etc)
1,008
276
90
84
72
62
57
47
12
7
Entire Agency
NORTHEAST
MAIN
SOUTH
NORTHWEST
SERVICES PROVIDED FOR CITIZENS
TOTAL
FIELD OFFICE
OFFICE
FIELD
OFFICE
FIELD
OFFICE
BY
THE
RECORDS
SECTION
__________________________________________________________________________________________
42,597
2,293
5,566
4,475
54,931
__________________________________________________________________________________________
CITIZENS SERVED
4,944
238
214
110
5,506
__________________________________________________________________________________________
COPIES OF REPORTS FOR PUBLIC
3,052
286
378
51
3,767
__________________________________________________________________________________________
COPIES OF TRAFFIC CRASH REPORTS
1,385
5
64
5
1,459
__________________________________________________________________________________________
REPORTS FAXED
1,263
10
184
16
1,473
__________________________________________________________________________________________
FAXED REQUESTS (BACKGROUND/CAD CALLS)
3,883
160
151
7
4,201
__________________________________________________________________________________________
SCREEN PRINTS
0
127
264
352
743
__________________________________________________________________________________________
FINGERPRINTS
ATTORNEY REQUESTS (COPIES)
Financial Services
ACCOUNTING
• Journal Entries Prepared, Approved,
and Entered Into Financial System
756
• Monthly Retirement Reports Successfully
Balanced and Sent to FRS
12
• Quarterly Tax Reports Successfully Balanced,
Prepared, and Sent to IRS
4
• Quarterly Bank Reconciliation Audits
Completed for Agency’s Seven (7) Accounts 4
• Quarterly Cash Box Reconciliations
Completed for Four (4) Field Offices
4
• Government Census Compiled and Reported 1
• Federal Equitable Sharing Certification
Report Submitted
1
ACCOUNTS PAYABLE
•
•
•
•
Invoices Processed
7,786
Invoice Totals
$26,214,005
Checks Produced
4,901
Transactions for Receipts Processed
9,804
775
0
21
5
801
PAYROLL
•
•
•
•
•
Direct Deposit Vouchers Processed
W2 Forms Processed
Checks Processed
Pay Runs Completed
Quarterly Unemployment Reports
16,994
729
340
26
4
SHERIFF’S OFFICE FEES COLLECTED
(All collected fees are submitted to the BCC)
Alarm Registration Fees
$111,010
Copy Fees for Records
$4,483
Fingerprint Fees
$9,924
Jail Processing Fees
$47,442
Jail Medical Fees
$7,307
Work Release Room and Board Fees
$72,232
Work Release Transportation Fees
$96,196
Judicial Process Fees
$182,027
TOTAL
$530,324
St. Johns County Sheriff’s Office
2013 Annual Report
21
St. Johns County Sheriff ’s Office
4015 Lewis Speedway
St. Augustine, Florida 32084
(904) 824-8304
www.sjso.org
No taxpayer funds were used in the printing or distribution of this document.