AS A SERVICE ECONOMY
MOBILE BUSINESS
@ CSC
Christian Klöppel
Head of Mobile Business CoE
CSC-Analystentag Mai 2011
1
Mobile Business Center of Excellence
CSC‘s understanding of Mobile Business
Focus on the integration of enterprise applications
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Development of mobile strategies
Development and integration of complex business scenarios, no single purpose „apps“
Utilization of world wide Know How and ressources
Design and implementation of MDM scenarios
Based on the technical progress „mobile“ is a main topic for the next years
• Smartphones as a standard, tablets will replace notebooks in some areas
Diligent evaluation of mobile enterprise market offerings
• Not all mobile platforms and device are currently enterprise ready
Security Æ Close collaboration with CSC‘s Cyber Security experts
CSC-Analystentag Mai 2011
2
Mobile Business Center of Excellence
Which mobile platforms are qualified for an
enterprise integration?
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Secure Ecosystem
Popularity
Reliable devices
Straight roadmap
No fragmentation
„New“ technology
Vendor dependency
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Popularity
Variety of devices
„Open-ness“
Fragmantation
Raising Malware
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Nokia Rollout
Broken Roadmap
„New“ technology
No MDM capab.
No Tablet version
Enterprise not targeted
Secure Ecosystem
Already settled
Proven technology
„Old-school“ touch
Usability
Raising demand in the enterprise
Currently no option for the enterprise
CSC-Analystentag Mai 2011
3
Mobile Business Center of Excellence
CSC established strategic partnerships to
the most important mobile business players
Direct Sybase Partnership
• “Early Bird“ enablement (min. 4 weeks ahead of competitors)
• Focused on Sybase‘s mobile product portfolio
− Due to SAP/Sybase merger
− Sybase is market leader in Device Management (MDM) & Enterprise Application Platforms (MEAP)
SAP
• Participation in SAP‘s Collaborative Business Initiative (CBI)
• Advanced knowledge build-up in SAP Mobility technologies
• Development of 360 FieldTech showcase on the iPad for SAPPHIRE, Orlando
GOOD Technologies
• Chosen as Corporate Solution for iOS and Android by CSC
• Other players supervisioned, ongoing market scans & analysis
CSC-Analystentag Mai 2011
4
Mobile Business Center of Excellence
Targets for a mobile application investments are
everywhere
Fortunately, the biggest efficiency opportunities are universal. All companies
have sales, service, supply chain and other divisions that can be mobilized.
Sales
• real-time information
• better customer service
• trusted relationship and higher margins through better decision making
Service
• resolve problems faster
• serve more clients per day
• creating potentially higher sales revenue
Supply Chain
• makes process flows faster
• enables real-time data analysis for ongoing process improvements
Human
Resources
• speed up time sheets, vacation requests and expense reimbursements
• Managers approvals are getting more effectively
• the faster pace can measurably lower costs
Management
• helps managers make optimal on-the-spot decisions
• provides leadership when away from the office
• provides better advice while call up pertinent data margins or order history.
CSC-Analystentag Mai 2011
5
Mobile Business Center of Excellence
The “Mobile Solution Building”
Device
Device
Device
Device
Mobile Solution
Application
Mobile
Applications
Deployment
Connectivity
Configuration
Authorization
Authentication
Workflows
Security
Interfaces
Inventory
Mobile
Device
Management
Enterprise Backend
CSC-Analystentag Mai 2011
6
Mobile Business Center of Excellence
Our services and expertise cover the whole mobile
solution landscape
Enterprise Backend
Enterprise
System
Enterprise
System
Enterprise
System
Mobile Devices
Client App
Data
Data
Sync
Enterprise
System
Middleware
Data
Processes
Data
Data
Client App
Client App
Client App
Security
Authentication
Client App
Mobile Device Management
Mobile Strategy
Mobile Application
Development
Mobile Security
Mobile Device
Management
End-to-End Solutions
CSC-Analystentag Mai 2011
7
Mobile Business Center of Excellence
CSC‘s Service Portfolio
Shape
Integrate
Manage
Mobile IDEA-Workshop
Identify and evaluate mobile
opportunities
Mobile Design
UI design, business concepts
& system architecture
Mobile Device Management
Provide MDM services - even
in the cloud
Mobile Vision & Strategy
Develop Opportunities,
Business Cases & benefit
Mobile Security
Security analysis &
assessment
Mobile Application
Management
Manage existing Applications
Requirement Analysis
Gather & structure
enterprise requirements
Mobile Architecture
Evaluate mobile platforms,
Architecture & Infrastructure
MOBILE
PLAYGROUND
Showcase-demo at CSC‘s
specialized lab environment
Proof-of-Concept
Conduct PoCs and pilot
implementations
Realization
Implement Mobile Enterprise
Solutions & Infrastructures
Roll Out
Setup & deploy Mobile
Enterprise Solutions
End-to-End Solutions
Stakeholder Management/Change Management
CSC-Analystentag Mai 2011
8
Mobile Business Center of Excellence
360 FieldTech – Field Service on the iPad
Challenge
• Demonstration of a possible field service application scenario on the iPad
• Usage of SAPs & Sybases Best-Practice Approach
• Leveraging CSC’s Global Mobility Expertise – spread from the USA to India
Solution
• Implementation of full-blown application scenario using
Sybase’s Best-Practice approach:
− SUP Mobile Application Platform (Middleware)
− Afaria Mobile Device Management (for Deployment)
− Direct BAPI-Connection the SAP Backend
• Integration of Apple’s Standard UI & MapKit
• Concept & design done with iRise
Result
• Application up & running within 3 weeks
• Off Shore development, spread over 3 continents:
USA, UK & Germany and India
• Application showcase will be demonstrated in SAPPHIRE, May 2011, Orlando
CSC-Analystentag Mai 2011
9
Mobile Business Center of Excellence
User & Authorization Management for SAP
Challenge
• Mobilize the approval process of CSC’s UAM for SAP solution
• Connect to SAP Backend without middleware integration
• Develop universal app for iPhone & iPad
Solution
• SAP Backend is accessed via SOAP web service
• Native application development on iOS/Cocoa Touch
• Connection via WSDL2ObjC proxy classes
Result
• Application up & running within 1 week
• Universal app for iPhone & iPad, no separated development
• Technical approach published on SAP Developer Network:
http://bit.ly/sap_soap_sdn_article
CSC-Analystentag Mai 2011
10
Mobile Business Center of Excellence
We delivered 100+ mobile projects and manages
more than 120,000+ mobile devices for our clients
CSC-Analystentag Mai 2011
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Mobile Business Center of Excellence
Opportunities
Currently ~25 customers interested in mobile solutions
• 6 of them are DAX-noted companies (without SAP)
Main & common focus on mobile business intelligence (BI) and reporting
Other interests
• Raise of flexibility and reduction of business process runtimes
• Improvement of quality of information
• Improvement of quality of services
Our customers have four main concerns
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Mobile Device Management (MDM) & „Bring your own Device“
Security (!!!)
Mobile platform decision
Identification of promising usage scenarios
CSC-Analystentag Mai 2011
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CSC-Analystentag Mai 2011
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