Molly Crotty
Consultant
A consultant at TayganPoint, Molly Crotty is a results-oriented creative leader with over 20 years of
experience in continuous improvement, change management, facilitation, learning strategy, coaching,
customer service, and strategic planning. She has a proven track record in program development and
implementation, and for driving sustainable large-scale change initiatives. Molly specializes in designing and
delivering customized IT change programs that result in a high degree of user adoption. She is a skilled
project lead who constantly strives to improve the customer’s experience.
Molly started her career as a consultant working for Great Place to Work Institute, helping multinational
companies build a high-trust environment and implement organizational change that aligns with their
cultural vision. She has extensive experience in healthcare and IT effectiveness, most recently at the
University of Chicago Medicine where she utilized her Lean/Six Sigma skills to create enterprise-wide
standards, set goals and performance metrics, and improve efficiencies.
Recent Projects Include:
in the reallocation of 2 FTE positions.
 Project Manager for the implementation of a
global safety platform for a Fortune 500
company to be implemented in multiple
countries, facilitated voice of customer sessions
and crafted organization-wide communications.
 Spearheaded continuous improvement in IT
department focused on the service desk.
Resulted in an 84% reduction in customer wait
time, a 92% reduction in abandoned calls and
the successful completion of 80% of the
incidents within one business day over a 5
month period.
 Led the roll out of Business Process
Improvement (BPI) for a large teaching hospital
including: training, coaching, organizational
engagement, and strategic alignment. This
included creating key performance indicator
boards for every sub-area within the IT
department, from the CIO through the Director
level.
 Improved resource management capabilities
within the IT department at a healthcare
organization. This included leading a series of
Kaizen events, VOC, focus groups, and
presenting findings and recommendations to
leadership.
 Re-engineered training program in a hospital
to define and integrate standard work into daily
practice with sustainable metrics. This resulted
Education and Certifications:
 B.A. in Sociology, University of California at
Berkeley, with High Honors
 M.S. International Relations, London School of
Economics and Political Science
 Lean Six Sigma Black Belt, Villanova University
 Mediation Certification, Northwestern
University
 Epic Ambulatory Certification
 Illinois Technical Infrastructure Library
Foundation Certification
In the Community:
Passionate about helping young women succeed in the work place, Molly volunteered with women’s
leadership groups in Chicago, teaching them negotiation skills. She also volunteers at Philabundance, to
help feed the hungry in the community.
EXPERTISE :
IT Effectiveness
Process Improvement
Organization Design &
Change Management
Program Management
& Project Leadership
Strategic Planning
INDUSTRIES:
Software
Healthcare
Facilities Services
Not For Profit