Metaswitch Feature / Price
Anonymous Call Rejection:
$1.00/month/line
Definition
This service automatically rejects all calls for which the caller has withheld the calling number. This may be because the caller's
line is configured never to send the calling number, or because the caller has dialed an access code to block the number
before making the call. ACR does not reject calls for which the calling number is unavailable because it has not been
provided by the network (for example on overseas calls).
Access Codes
From home telephone:
• Enable: Dial *77
• Disable: Dial *87
Automatic Callback:
$1.00/month/line
This service allows the subscriber to automatically redial the last outgoing call. The customer requests this service by dialing an
access code.
From home telephone:
• Automatically callback the last outgoing call: Dial *66
• Cancel all outstanding callback attempts: Dial *86
Automatic Recall:
$1.00/month/line
This service allows the subscriber to return the most recent incoming call, or to hear the last incoming caller's number and then
optionally return the call.
From home telephone:
• Hear the last calling number information: Dial *69; then to return the call: Dial
1
• Disable: Dial *89
Basic Line Hunting:
$1.00/month/line
This service provides an alternative to Busy Call Forwarding and Delayed Call Forwarding. If an incoming call arrives while the
subscriber's line is busy, or if the subscriber does not answer, Basic Line Hunting forwards the call by going through a list of
alternative numbers until it finds a line that is not busy and can accept the call.
Service must be configured at South Slope.
Busy Call Forwarding (Fixed Number): This service forwards incoming calls to an alternative number only when the subscriber's line is busy.
$1.00/month/line
Busy Call Forwarding (Variable):
This service forwards incoming calls to an alternative number only when the subscriber's line is busy.
$1.00/month/line
Service must be configured at South Slope.
Call Barring:
900 Toll Call Blocking $0.00
Toll Block (allow local/800 only) $1.50
Toll Block (911/611 only) $1.50
-> service price/month/line
Service must be configured at South Slope
Call Waiting with caller ID:
$2.00/month/line
This service allows the subscriber to bar outgoing calls to certain types of numbers from their line. The subscriber can alter the
configuration through the TUI, CommPortal, or Web Self-Care. This is known as subscriber call barring. The types of call that can
be barred are international calls (011 calls), national calls and mobile calls (1+ calling national calls include long-distance,
interLATA and intraLATA calls - these call types are not used in the UK), local calls, operator calls (0-, 0+, 01), directory calls (411,
1-411), premium rate calls (900, 976), calls to any call service access codes (*codes), calls to those call service access codes
which can affect configuration (for PBX lines).
Note that when calls to access codes have been barred, users can still enter the codes to disable access code barring.
Certain types of calls are never barred. These include toll-free calls, calls to service access codes emergency calls, calls to
repair numbers (such as 151 or 154 in the UK).
This service displays the calling number as part of the notification that a second call is on the line.
From home telephone:
• Enable: Dial *90 followed by the telephone number to forward to
• Disable: Dial *91
This service is enabled and disabled using the same access codes as Calling
Number Delivery, and the same restrictions apply. These codes will only take
effect if Call Waiting is already enabled.
Call Waiting:
$1.00/month/line
This service notifies a subscriber that a second call is on the line and allows the subscriber to switch between the calls. The
called party is notified by a tone when a call is waiting. The calling party receives an announcement telling them the system
has alerted the called party.
From home telephone:
• Disable: Dial *70
When you are on the phone, you will hear a tone to let you know someone
else is calling.
• Flash-hook to switch back and forth between calls
Caller ID Presentation Blocking:
$3.00/month/line
This service determines whether the calling subscriber's number (and other related information such as subaddress and
network ID) is signaled on outgoing calls.
From home telephone:
Note that the subscriber can use these access codes only if the Calling
Number Delivery Blocking (CNDB) service is enabled.
• To allow delivery of the calling number if it is blocked by default, press *82
Caller ID:
$3.00/month/line
This service displays the number and name of the incoming caller (if avaliable) on the subscriber's telephone, requires
subscriber to have caller id compatable equipment.
Calling Number Delivery Blocking:
$0.00
• It determines whether the subscriber can use access codes to control Caller ID Presentation.
• It also allows you to withhold the subscriber's number completely, regardless of other settings.
From home telephone:
• To restrict name and number per call dial *67 then the number to be dialed
Customer Originated Trace:
$4.00 (one time fee)
This service allows a subscriber to request a trace of the incoming call. This information is provided to the Service Provider, not
to the subscriber, and may then be passed on to an appropriate authority. The subscriber invokes this service by dialing an
access code after the call is completed.
From home telephone:
• To perform a trace on the last call, after the call has ended press *57
Delayed Call Forwarding (Fixed
Number):
$1.00/month/line
This service forwards calls from the subscriber's line to an alternative number only if they are not answered on the subscriber's
line.
Service must be configured at South Slope
Metaswitch Feature / Price
Delayed Call Forwarding (Variable):
$1.00/month/line
Definition
This service forwards calls from the subscriber's line to an alternative number only if they are not answered on the subscriber's
line.
Access Codes
From home telephone:
• Enable: Dial *92 followed by the telephone number to forward to
• Disable: Dial *93
Do Not Disturb:
$1.00/month/line
Makes the line inactive to incoming calls. Callers will either hear a message saying that this number is not taking calls at this
time, or will go directly to Voicemail. Used when people don’t want to be disturbed, rather than leaving the phone off hook.
From home telephone:
• Enable: Dial *78
• Disable: Dial *79
Find Me Follow Me:
$4.00/month/line
This service provides a way for subscribers to configure additional numbers that will ring instead of or as well as the subscriber's
own number, any of which can answer the call. A pre-defined order is used to determine which number(s) to ring next. Once
one number has answered the call, ringing on the other configured numbers is stopped.
For TUI access, phone number list must be configured at South Slope.
From home telephone:
• Enable: Dial *371
• Disable: Dial *372
Home Intercom:
$0.00
This service allows a subscriber with multiple customer premises extensions on their phone line to do the following:
• Call other extensions
• Transfer an incoming call between extensions (if the global-level
configuration allows this).
To call another extension using the Home Intercom service:
• Pick up an extension and dial your own directory number.
• When you hear the busy tone, hang up.
• All the extensions will start ringing. Do not answer, but wait for the other
extension to pick up.
• When the other extension picks up, the extensions will stop ringing. Pick up
your extension and you will be connected to the other party.
• If no one answers on another extension, the extensions will stop ringing after
a timeout period. If you then pick up your extension, you will hear the normal
dial tone.
For example, this service might be used when a subscriber wishes to contact an extension in an outbuilding some distance
away from the home. Subscribers can optionally use distinctive ringing to distinguish Home Intercom calls from incoming calls.
This service is known as Home Intercom Distinctive Ringing.
To transfer an incoming call to another extension using the Home Intercom
service (if the global-level configuration allows this):
• While you are in the call to be transferred, flash-hook and hang up.
• All the extensions will start ringing. Do not answer, but wait for the other
extension to pick up.
• When the other extension picks up, the extensions stop ringing. The other
party is connected to the transferred call.
• If no one answers on another extension, the extensions will stop ringing after
a timeout period. The caller will be cut off. If you then pick up your extension,
you will hear the normal dial tone.
Mandatory Account Codes
(Validated):
$2.00/month/line
This service allows a subscriber to correlate their outgoing calls with a numerical account code, which is reported in billing
information for the call.
This service must be configured at South Slope
After dialing a number that requires an account code, the subscriber hears
either a continuous or a stutter dial tone, and must enter the account code
before the call can be set up.
• If a code is not entered or if a validated code is incorrect, an
announcement is played informing the subscriber that he or she has not
entered a valid code.
Message Center:
(Voicemail)
$4.00/month/line
Message Waiting Indication:
$1.00/month/line
Off-Premise Extension (OPX):
Residential $16.00/month/line
Bussiness $19.00/month/line
Voice Mail (EAS)
From any telephone
• Dial 665-MAIL (6245)
Priority Call:
$1.00/month/line
This service allows users to select a list of numbers from which incoming calls will ring with a distinctive tone.
This service indicates to a subscriber when messages are waiting, using an Audible Message Waiting Indicator (AMWI) with a
stutter dial tone.
This service allows an Individual Line to be associated with a second physical telephone line on a different access device,
typically in a different location. The two lines act exactly as two extensions of the same line would operate. This service can
be used when a subscriber wants to install an extension line in a location that is too far to run an extension cable. The two lines
share a single directory number, and both ring when a call comes in to this number. When one of the two lines is in an active
call, a user on the other line can pick up and join the call, effectively creating a three-way call between the two lines and the
remote line. Alternatively, the line in the call can dial an exclusion code before or during the call, which prevents the other
line from joining the call. It is not possible to exclude the other line from emergency and operator calls.
There are two ways to exclude the other line from a call:
• Before making a call, dial the default access code *58 . You will hear a
confirmation tone followed by a second dial tone. You can now dial as usual,
and the other line will be unable to join the call.
• During a call, flash-hook and when you hear a dial tone, dial the default
access code *58. You will hear a confirmation tone. The other line is now
unable to join your call.
From home telephone
• Configure through the Screen List Editing Menu: Dial *61
(See Screen List Editing for more information)
Metaswitch Feature / Price
Remote Access to Call Forwarding:
$1.00/month/line
Definition
This service allows a call forwarding subscriber to access and change their call forwarding configuration from any phone.
Subscribers are provided with a directory number to call for Remote Access to Call Forwarding, which can be called from any
phone. Their call is routed to the MetaSphere CFS. They are then able to access IVR menus to configure Call Forwarding in the
normal way.
Access Codes
To use the RACF service:
• Call the RACF directory number 665-1100
• Enter your own ten digit directory number and PIN when prompted.
• Enter the Call Forwarding access code you require (for example, to access
Unconditional Call Forwarding, enter *72).
• Configure the call service as for normal Call Forwarding configuration.
Screening List Editing:
$0.00
This service allows a subscriber to manage the list of pre-defined numbers to which a particular call treatment is applied. The
call services that use the Screen List Editing menu to manage lists of pre-defined numbers are Selective Call Forwarding,
Selective Call Rejection, and Priority Call (including Priority Call on Call Waiting ). Instructions on how to access the Screen List
Editing menu for each of these services are given separately in the relevant sections.
From home telephone:
To configure a Screen List Editing call service through the handset:
• Dial the relevant access code for the call service required.
The following codes are used in the Screen List Editing menu:
• 0 to hear the main instruction menu
• 3 to turn the call service on or off
• # to add a number to the list, then 01 to add the last calling number to
• 1 to review the list of numbers, then 07 to delete an individual number
the list
• * to delete an individual number from the list
• 08 to delete all the numbers on the list
• 09 to delete only the anonymous entries on the list
Selective Call Acceptance:
$1.00/month/line
This service allows the subscriber to block his or her line temporarily to prevent incoming calls, but to allow pre-configured
numbers through. Outgoing calls can still be made as normal, but incoming calls from numbers that are not on the subscriber's
configured list are not connected; instead, the caller hears an announcement that the subscriber is not currently accepting
calls. (This option can accept calls from other providers)
From home telephone:
• Configure through the Screen List Editing Menu: Dial *64
(See Screen List Editing for more information)
Selective Call Forwarding:
$1.00/month/line
This service allows subscribers to select a list of calling numbers whose calls will automatically be forwarded. All calls from
numbers on this list are forwarded on to a single alternative forwarding number. (This option can forward calls from other
providers)
From home telephone:
• Configure through the Screen List Editing Menu: Dial *63
(See Screen List Editing for more information)
Selective Call Rejection:
$1.00/month/line
This service allows subscribers to select a list of numbers from which incoming calls are automatically rejected. A rejection
announcement is played to the calling party. (This option can reject calls from other providers)
From home telephone:
• Configure through the Screen List Editing Menu: Dial *60
(See Screen List Editing for more information)
Service Suspended (Incoming):
$0.00
The subscriber is prevented from receiving incoming calls, except that he or she can still receive calls from the operator.
Service Suspended (Outgoing):
Toll Block (911/611 only)
$1.50/month/line
The subscriber is prevented from making calls, except that he or she can still make calls to emergency services or to the
designated suspended service access number.
Simring:
$2.00/month/line
This service provides a way for subscribers to configure additional numbers (up to a maximum of 32) which will ring at the same
time as the subscriber's own number, any of which can answer the call. For example, they could configure calls to their home
phone number to also ring their mobile phone. Initial configuration is in the switch. At sign-up, collect numbers to be added to
SimRing from customer.
From home telephone:
• Enable: Dial *361
• Disable: Dial *362
Speed Calling (1 Digit):
$1.00/month/line
This service, also known as speed dialing, allows a one-digit code to
be used as shortcuts for selected phone numbers. The subscriber enters the code and this is interpreted as if he or she had
dialed the phone number to which the short code maps. 2-9
From home telephone:
• To use speed dialing, dial the short code then press #.
To add a short code mapping,
• Dial the access code, *74
• For analog or ISDN lines, a confirm tone is played. For SIP lines, no confirm
tone is played; continue with entering the short code without waiting for a
prompt.
• Enter the short code, followed immediately by the number to which the
short code maps.
• An announcement is played confirming the short code mapping.
Metaswitch Feature / Price
Speed Calling (2 Digit):
$1.00/month/line
Teen Line:
$3.00 - Teen Service/SDN
$5.00 - Enhanced SDN
> service price/month/line
Definition
This service, also known as speed dialing, allows a two-digit code to
be used as shortcuts for selected phone numbers. The subscriber enters the code and this is interpreted as if he or she had
dialed the phone number to which the short code maps. 20-49
Teen Service allows a subscriber to have up to three additional directory numbers while retaining only one physical line. Calls
to the additional numbers go through to the existing phone line, but have a distinctive ring tone for each number. Outgoing
- calls are made only from the primary directory number. However, some call services can be configured specifically for
incoming calls to the new Teen Service directory numbers.
Access Codes
From home telephone:
• To use speed dialing, dial the short code then press #.
To add a short code mapping,
• Dial the access code, *75
• For analog or ISDN lines, a confirm tone is played. For SIP lines, no confirm
tone is played; continue with entering the short code without waiting for a
prompt.
• Enter the short code, followed immediately by the number to which the
short code maps.
• An announcement is played confirming the short code mapping.
Service must be configured at South Slope.
Three-Way Calling:
$1.00/month/line
This service allows a subscriber to call another party during an existing call and add this party to the call, creating a three-way
conversation.
To add a third party to an active call, flash-hook and then dial the third party's
number. If the third party answers, flash-hook again to add both of you to the
original call, connecting all three parties. If the third party does not answer or
their line is busy, flash-hook twice to rejoin the original call. If you hang up you
will receive a ringback reminding you that the original call is still on hold, and
can rejoin the call by picking up the phone. This service is known as 3-Way
Calling Ringback.
Three-Way Calling w/ Call Transfer:
$2.00/month/line
This service allows a subscriber to call another party during an existing call and add this party to the call, creating a three-way
conversation. With this feature the customer can hang up and the other two parties will stay connected. In turn, this allows
customers to transfer calls.
To add a third party to an active call, flash-hook and then dial the third party's
number. If the third party answers, flash-hook again to add both of you to the
original call, connecting all three parties. With this feature the customer can
hang up and the other two parties will stay connected. In turn, this allows
customers to transfer calls.
Unconditional Call Forwarding:
$1.00/month/line
This service forwards all a subscriber's incoming calls on to an alternative number, without ringing the subscriber phone first.
From home telephone:
• Enable: Dial *72 followed by the telephone number to forward to
• Disable: Dial *73
Warm Line:
$1.00/month/line
This service allows a subscriber's line to be configured with a number that is dialed automatically when the phone has been off
the hook for a configurable amount of time.
Service must be configured at South Slope