Toll-Free Calling Instructions:
The Integrity Helpline number you will be calling is an International toll-free service line or provisioned for tollfree international calling through AT&T’s Direct Access Service.
Step 1: Place your call from a “land line” that allows international calls (not a mobile phone). Do whatever is necessary on the phone you are using to obtain an open line and dial tone for placing a local call.
Step 2: Dial the hotline number exactly as it has been provided to you. Do not dial any prefixes, access codes or other digits. If your country has a Direct Access Code you must first dial the AT&T Direct Access Number. You will hear a tone and a recorded voice saying, "AT&T." After you hear this tone, dial your company’s 10-digit hotline number.
Do not dial any prefixes or other digits. (In some countries or with some phone systems, an AT&T operator may answer instead of a recorded voice. The caller should provide the Integrity Helpline number to the operator verbally, or dial it into the phone)
Note: AT&T Direct access codes are subject to change – up to date information can be found at AT&T’s website: http://www.business.att.com/bt/access.jsp
Step 3: You will be connected with Global Compliance. You will hear a recorded greeting prompting you to select the language you would like to speak, and then you will hear a recorded explanation of the purpose of the line.
Step 4: If you choose a language other than English, Global Compliance will conference in an interpreter to assist with your call. Please be patient, as the process of conferencing an interpreter can take several minutes. You will hear music while you are waiting.
Step 5: A Global Compliance Communication Specialist will answer your call and introduce himself or herself. If an interpreter is on the call, the interpreter will greet you in your language and will explain that he or she is present to assist the Communication
Specialist in gathering your information.
Toll-Free Numbers
Argentina
Australia
Austria *
Belgium*
Brazil
Bulgaria*
Canada
Chile
China
Colombia
Country
Bangladesh
Integrity Helpline Number
0800-666-1730
1-800-20-8932
1-800-14-1924
Direct Access Code: 0800-200-288
888-475-0454
Direct Access Code: 157-0011
866-293-7441
Direct Access Code: 0-800-100-10
888-475-0454
0800-891-4177
Direct Access Code: 00-800-0010
888-475-0454
800-673-3507
1230-020-5495
10-800-711-0631
10-800-110-0577
01-800-912-0029

Costa Rica
Croatia*
Czech Republic*
Denmark*
Dominican Republic
Egypt
Finland*
France
Germany*
Greece*
Hong Kong
Hungary*
India
Indonesia
Ireland*
Israel
Italy*
Japan
Jordan
Kenya
Korea
Lebanon
Luxembourg *
Malaysia
Mexico
Morocco
Netherlands*
Direct Access Code: 0-800-011-4114
888-475-0454
Direct Access Code: 0800-220111
888-475-0454
Direct Access Code: 00-800-222-55288
888-475-0454
Direct Access Code: 8001-0010
888-475-0454
1-800-528-1092
Direct Access Code: Cairo-2510-0200 / Other- 02-2510-0200
866-293-7441
Direct Access Code: 0-8001-10015
888-475-0454
0800-901703
0800-180-7625
Direct Access Code: 00-800-1311
888-475-0454
800-962-881
Direct Access Code: 06-800-01111
888-475-0454
000-800-100-1075
001-803-1-008-3365
1-800-481-069
180-940-0091
800-78-9621
0066-33-11-2563
00531-11-4737
0066-33-801237
0034-800-900110
Additional Ombudsman resources include:
Tokyo Legal Ombudsman: 03-5717-1168
Shizuoka Ombudsman: 0538-48-6216
Tokyo Finance Ombudsman: 080-3427-7078
Direct Access Code: 18-800-000
888-475-0454
704-529-7536 (Collect Call)
00798-1-1-004-0083
00308-11-0518
00368-110116
Direct Access Code: Beirut-426-801 / Other-01-426-801
800-866-9519
Direct Access Code: 800-2-0111
888-475-0454
1-800-80-3435
001-800-613-2737
Direct Access Code: 002-11-0011
888-475-0454
0800-022-7643

New Zealand
Norway*
Pakistan
Panama
Peru
Philippines
Poland*
Portugal*
Puerto Rico
Romania*
Russia
Saudi Arabia
Serbia*
Singapore
Slovakia*
Slovenia*
South Africa
Spain*
Sri Lanka
Sweden*
Switzerland*
Taiwan
Thailand
Turkey*
Ukraine
United Arab Emirates
United Kingdom*
United States
Uruguay
Venezuela
Vietnam
* EU Program
0800-450464
Direct Access Code: 800-190-11
888-475-0454
Direct Access Code: 0080001001
800-673-3507
001-866-885-7846
0800-52-626
1-800-1-111-0112
Direct Access Code: 0-0-800-111-1111
888-475-0454
Direct Access Code: 800-800-128
888-475-0454
800-673-3507
Direct Access Code: 0808-03-4288
Helpline 800-673-3507
Direct Access Code: Moscow and St. Petersburg 363-2400
Other cities 810-800-110-1011 or 8495-363-2400
800-613-9691
Direct Access Code: 1-800-10
888-475-0454
704-544-2503 (Collect Call)
800-110-1519
Direct Access Code: 0-800-000-101
800-648-8049
704-544-2503 (Collect Call)
0800-980-082
900-98-1212
Direct Access Code: 2-430-430 / Other 112-430-430
866-293-7441
Direct Access Code: 020-799-111
888-475-0454
Direct Access Code: 0-800-890011
888-475-0454
00801-10-4060
001-800-11-008-3246
Direct Access Code: 0811-288-0001
888-475-0454
Direct Access code: 0^00-11
888-475-0454
Direct Access Code: 0-800-121
866-490-3241
0808-234-3669
800-673-3507
Direct Access Code: 000-410
800-673-3507
0800-176-6458
704-529-7536 (Collect Call)