Georgia Association of Collegiate Registrars and Admissions Officers 56th Annual Conference October 11‐13, 2009 Augusta Marriott Hotel & Suites Augusta, GA
A Message from our President
My Fellow Conferees, Welcome to Augusta, Georgia, the city so nice, we came here twice! This year, our 56th annual conference theme is “I Feel Good! Making it Through Tough Times.” Never has a conference theme been truer. Personally, I am not a big fan of themes for meetings. I think the purpose of our annual conference, even our association, is to provide opportunities for networking, food, fellowship and learning. But the opportunity to build a conference around making it through tough times seemed prophetic. With budget cuts, economic slowdowns and furloughs, we must all work especially hard to make it through tough times. Coming together as a group of professionals dedicated to the needs of our students and our institutions will help us to do just that. We are most grateful to the Marriott Hotel and Suites in Augusta for working with us last year when our numbers dropped due to the budget constraints of our member institutions, and allowing us to return this year with a smaller group. Even though our numbers are small compared to previous years, we have a great program for this year’s conference. Clint Hobbs and his committee have worked hard to bring together our colleagues from all over the state who are ready and willing to share their knowledge and expertise. From our pre‐conference workshops on Beyond Banner 7 and GACollege411 Control Center Basics to Providing Effective Customer Service and Higher Ed Moms Unite, I believe there will be learning opportunities for everyone. GISEM will once again be offering additional opportunities for professional development. Under the leadership of Joe Head, GISEM will hold its third graduation for Registered Enrollment Professionals. I also want to thank our vendors for being with us this year. Please take the time to visit with each of them and thank them for their support. We are most fortunate to have Dr. Belle Wheelan, President of the Commission on Colleges for the Southern Association of Colleges and Schools, as our keynote speaker at our opening session. Her career spans 35 years and includes the roles of faculty member, chief student services officer, campus provost, college president and Secretary of Education. I am excited to hear her words of inspiration. Sunday is also Dr. Wheelan’s birthday, so please take the time to wish her many happy returns. And finally, I want to thank three other groups. The first is your Executive Committee. Clint Hobbs (Young Harris College), Angela Evans (Kennesaw State University), Mike Augustine (Georgia College & State University), Karen Shepard (Valdosta State University), Jennifer Brannon (Middle Georgia College), Scott Argo (Augusta State University), Nichole Kennedy (Technical College System of Georgia), and Brooka Hutcheson (Heart of Georgia Technical College) for their tireless efforts to put this conference together when other associations have chosen to cancel events. I would also like to thank Melanie Mirande (Armstrong Atlantic State University) and Tara Askew (Columbus Technical College) for their efforts. They have played a huge part in the planning of the conference. The second group is those of you who have given of your time and talent to put together presentations for the conference. Most importantly, I want to thank you, our conference attendees, who recognize the benefits of professional development and of coming together as a profession. When you get home, be sure to thank your supervisor for giving you this important opportunity. Thank you again for being at our 56th annual conference. Working together as professionals, I know we can leave this conference truly saying…“I Feel Good! [By] Making it Through Tough Times.” Enjoy, W. Mack Palmour GACRAO President, 2008‐2009 Keynote Speaker Belle S. Wheelan, Ph.D. Dr. Wheelan currently serves as President of the Southern Association of Colleges and Schools Commission on Colleges and is the first African American and the first woman to serve in this capacity. Her career spans 35 years and includes the roles of faculty member, chief student services officer, campus provost, college president and Secretary of Education. In several of those roles she was the first African American and/or woman to serve in those capacities. Dr. Wheelan received her Bachelor’s degree from Trinity University in Texas (1972) with a double major in Psychology and Sociology; her Master’s from Louisiana State University (1974) in Developmental Educational Psychology; and her Doctorate from the University of Texas at Austin (1984) in Educational Administration with a special concentration in community college leadership. She has received numerous awards and recognition including four honorary degrees; the Distinguished Graduate Award from Trinity University (2002), and from the College of Education at the University of Texas at Austin (1992); Washingtonian Magazine’s 100 Most Powerful Women in Washington, DC (2001); and the AAUW Woman of Distinction Award (2002). She holds and has held membership in numerous local, state and national organizations including Rotary International; Alpha Kappa Alpha Sorority, Inc.; the American College Testing, Inc., board of directors; American Association of Community Colleges’ board of directors; the Lumina Foundation for Education, board of directors; and the President’s Round Table of the National Council on Black American Affairs. Dr. Wheelan attributes her success to hard work, endurance, tenacity, and being in the right place at the right time. She recognizes that prayer and support from family and friends make anything possible. Dr. Wheelan is the mother of an adult son named Reginald. Conference Notes Welcome Welcome to Augusta and the Augusta Marriott Hotel & Suites! We are pleased to have you join us for the 56th annual GACRAO conference. This year has had its economic challenges for all of our members. We are grateful to each of you who were able to join us. I hope you will find the conference an opportunity to recharge, network and increase your knowledge and professional skills. If you are a veteran attendee, please make our new attendees feel welcome. Keynote Speaker GACRAO is pleased to welcome Dr. Belle Wheelan as our keynote speaker for the 2009 conference. Dr. Wheelan currently serves as President of the Commission on Colleges of the Southern Association of Colleges and Schools. We look forward to Dr. Wheelan inspiring us to make it through this year’s tough times. General Program Notes If there are any program session changes, we will provide a program update at the registration table. This year you will see the sessions listed with general topic headings of Records/Registration, Admissions/Recruitment, Enrollment Management, Professional Development and Vendor Sessions to help you choose the topics that are most helpful to you. However, please feel free to attend any session you find to be of interest. Our two pre‐conference workshops this year are sure to get your conference off to an energetic start. “Beyond Banner 7” and “GA College411 Control Center Basics” promise to be high energy and full of useful information. Please complete the session evaluation forms and help guide your program committee’s future planning. This is a smoke‐free conference. As a courtesy to others, please remember to turn off cell phones during conference sessions. Violators of this conference etiquette standard may be subject to embarrassment and/or ridicule. Special Thank You Please join me in offering a special thank you to Program Committee members Heather Page, Joe Head, Tara Askew, Barbara Wilson, Ryan Hogan, and Megan Taylor as well as the committee members and presenters listed for putting together a program that I believe offers something for everyone in today’s fast paced environment. Please help to make this conference the best yet. Enjoy! Sincerely, Clint Hobbs GACRAO President‐Elect 2008‐2009 GACRAO 2009 I Feel Good! Making it Through the Tough Times Saturday, October 10, 2009 Begin End Event 4:00 PM 6:30 PM Executive Committee Registration Set‐up Sunday, October 11, 2009 Begin End Event 9:00 AM 11:00 AM Executive Committee 9:00 AM 5:00 PM GISEM & Conference Registration 10:45 AM 3:45 PM GISEM Workshop 2:00 PM 2:00 PM 3:00 PM 3:30 PM 5:15 PM 7:00 PM 8:00 PM 11:00 PM 4:00 PM Pre‐conference workshop: Beyond Banner 7 4:00 PM Pre‐conference workshop: GA College 411 Control Center Basics 6:00 PM Exhibitor Set Up/Hotel Check‐in 5:00 PM New Professionals Workshop/Reception 6:45 PM General Reception 8:00 PM Association Dinner– Sponsored by CollegeSource, Inc. 11:30 PM Entertainment – Momentum 12:00 AM Hospitality Suite Open Location Shultz Boardroom Prefunction AB Location Shultz Boardroom Prefunction AB Cumming Meeting Room Walsh A Walsh B Lamar A Plaza Lobby/Plaza Prefunction Lamar C Hospitality Suite Room 324 Estes Exhibit Hall Estes Exhibit Hall Hospitality Suite Room 324 GACRAO Pre‐conference workshops 2:00 PM – 4:00 PM – Sunday, October 11, 2009 SESSION DETAILS GA College 411 Control Center Basics Presenter: Sarah Baumhoff, Georgia Student Finance Commission Coordinator: Nichole Kennedy, Technical College System of Georgia Lamar A Description: This session will cover the GAcollege411 Control Center. We will go through each section of the Control Center and review the opportunities that it provides to colleges. We will have real life examples and walk through how this tool can be beneficial in the admissions and recruiting offices. Beyond Banner 7 Presenter: Karen Nunn, University System of Georgia Coordinator: Tara Askew, Columbus Technical College Description: A long time ago, in a galaxy far, far away…the USG implemented Walsh B Banner 2.0. The baseline product has evolved dramatically in the last 10‐15 years. It’s not your father’s Banner, Luke. More changes are expected in Banner version 8 which will be released into the USG universe in December 2009. Join me for your Jedi training and learn how to use the force for good, not evil! GACRAO Institute for Strategic Enrollment Management (GISEM) Sunday, October 11, 2009 Begin 9:00 AM 10:45 AM 10:45 AM 12:00 PM 1:30 PM 2:45 PM 5:15 PM End 11:00 AM 11:45 PM 11:45 PM 1:15 PM 2:30 PM Event Registration/Check‐in Session I‐A: Newcomers Session I‐B: Second Year Attendees Lunch Session III – Substantive Change Location Prefunction AB Walsh A Cumming Meeting Room Lamar B Cumming Meeting Room 3:45 PM Session IV – National Student Clearing Cumming Meeting Room House/Role of “Student Tracker” 6:45 PM General Reception Hospitality Suite Room 324 GISEM Session 10:45 AM – 11:45 AM – Sunday, October 11, 2009 ‐ Registered GISEM Participants Only SESSION DETAILS Session I‐A: GISEM Overview for Newcomers SEM Welcome/Introduction/EM Careers/ SEM Essentials Walsh A Joe F. Head, Assistant Vice President for Enrollment Services and Dean of University Admissions, Kennesaw State University This session will broadly review the operational definition of enrollment management regarding history, career development, fundamentals in the partnerships within Enrollment Services and the emerging field for professional enrollment officers. Attendees will be advised of what is required in the GISEM‐REP program. Session I‐B: Second Year Attendees/REP Cumming Field Visits/ Findings/Current EM Issues Meeting Room Susan Blake, Associate Dean of University Admissions & Enrollment Services, Kennesaw State University Second and third year attendees will engage in interactive table dialogue regarding field visit experiences supplemented with current issues influencing enrollment management. GISEM SEM Network Luncheon 12:00 PM – 1:15 PM – Sunday, October 11, 2009, Registered GISEM Participants Only SEM Network Luncheon – Lunch The Role of Competitive Pricing in Higher Education Bruce Anderson Lamar B Senior Consultant, Noel Levitz Learn how higher education is using creative financial packaging to build enrollment. A discussion of tuition discounting, financial leveraging, creative price points, aid packaging, and guaranteed tuition plans will be shared. It is vital to understand how these tools contribute to predictive enrollment modeling and increasing yields. GISEM Session 1:30 PM – 2:30 PM – Sunday, October 11, 2009 – Registered GISEM Participants Only Session III: The Impact of Substantive Change on Enrollment Services Rosemary Royston Vice President of Planning and Assessment, Chief of Staff, Young Harris College
Cumming This session will describe what substantive change is, and why both Meeting Room admissions and registration professionals need to know. A definition of substantive change will be shared along with examples (such as moving from two‐year to four‐status). Ways to avoid pitfalls when it comes to making a significant change on your campus, whether public or private, large or small will be shared. Navigating definitions, deadlines, and approval with SACS can be overwhelming when it comes to sub change, and the presenter will share hands‐on experience of an institution that has successfully undergone the substantive change process. GISEM Session 2:45 PM – 3:45 PM – Sunday, October 11, 2009 – Registered GISEM Participants Only Session IV: National Student Clearinghouse and the role of the “Student Tracker” Joe Roof Cumming National Student Clearinghouse Regional Director Meeting Room In this session, you will learn how this national repository provides a range of enrollment and loan verification services. Data and reporting tools that support retention, graduation, student tracking, transfers, degrees, attendance patterns, lenders, and other enrollment measurements will be described. MOMENTUM
Momentum is a band on the move! This talented group will move
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The musicians in Momentum are multi-talented and bring diverse
influences that contribute to the group's sound. Momentum will
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music business from recording artist to producers, writers,
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the bases covered!
Momentum has performed with recording artists, played outdoor
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overseas. Whether you enjoy busting a move or sitting back and
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best in R&B, Pop, and Top 40!
Momentum will have you leaving Augusta “feeling good!”
GACRAO 2009 I Feel Good! Making it Through the Tough Times Monday, October 12, 2009 Begin End Event 7:00 AM 8:00 AM Buffet Breakfast – Sponsored by Credentials Solutions 8:15 AM 9:15 AM Opening Session and Keynote Speaker: Dr. Belle Wheelan 9:15 AM 10:15 AM GISEM Workshop 9:15 AM 12:00 PM Conference Registration 9:15 AM 4:00 PM Exhibit Area Open 9:30 AM 10:15 AM Concurrent Sessions 10:30 AM 11:15 AM Concurrent Sessions 11:30 AM 12:15 PM Concurrent Sessions 12:30 PM 2:00 PM 1:45 PM President’s Luncheon – Sponsored by Georgia Student Finance Commission 2:45 PM Concurrent Sessions 2:45 PM 3:15 PM 3:15 PM Afternoon Break 4:00 PM Concurrent Sessions 4:15 PM 4:15 PM 5:15 PM GISEM Workshop 5:00 PM Concurrent Sessions 5:00 PM ‐ 6:00 PM Hospitality Suite Open Dinner on your own 9:00 PM 11:00 PM Hospitality Suite Open Location Estes A Lamar Ballroom BC Cumming Meeting Room Prefunction AB Plaza Lobby/Plaza Prefunction Hamilton A, Walsh A, Walsh B, Lamar A Hamilton A, Hamilton B, Walsh A, Walsh B, Lamar A Hamilton A, Hamilton B, Walsh A, Walsh B, Lamar A Estes Exhibit Hall Hamilton B, Walsh A, Walsh B, Lamar A Plaza Lobby Hamilton B, Walsh A, Walsh B, Lamar A Cumming Meeting Room Hamilton A, Hamilton B, Walsh A, Walsh B, Lamar A Hospitality Suite Room 324 Hospitality Suite Room 324 GISEM Session 9:15 AM – 10:15 AM – Monday, October 12, 2009 – Registered GISEM Participants Only Session V: The Role of Accreditation and SEM Professional Development Cumming Dr. Belle Wheelan, President, Commission on Colleges of the Southern Meeting Room Association of Colleges and Schools A presentation regarding the role of accreditation in higher education designed to assist enrollment officers in how to recognize acceptable institutions and credits. Accrediting bodies will be contrasted to develop a functional awareness for practitioners regarding resources and best practices. Tools such as AACRAO’s TCP, ACE, and other guides will be referenced. GACRAO Concurrent Sessions 9:30 AM – 10:15 AM – Monday, October 12, 2009 Details: Admissions/Recruitment Session Title: Attracting New Students with STARS M1.1 Presenters: Angela Evans, Kennesaw State University; Vickie Adkison, Lamar A Kennesaw State University; Lisa Duke, Kennesaw State University Coordinator: Libby Grimes, Shorter College Session Description: Learn how a large university has used STARS (Student Alumni Recruitment Society) to recruit students while involving alumni, and created a partnership between admissions and alumni affairs.
M1.2 Walsh A Details: Enrollment Management Session Title: From Listserv to Keyboard – How to keep up with the changes in Banner Presenters: Karen Nunn, University System of Georgia Julia Grubbs, University System of Georgia Coordinator: Rebecca White, Augusta State University Session Description: Dealing with any major software application involves regular change. This is very true in the wonderful world of Banner! Come to this session if you want to learn about how the University System of Georgia communicates Banner updates and how those changes can impact you, your job, and your campus.
M1.3 Walsh B M 1.4 Hamilton A Details: Enrollment Management Session Title: GA College 411: Resources available for all students Presenter: Sarah Baumhoff, Georgia Student Finance Commission Coordinator: Katherine Sweeney, Augusta State University Session Description: This session will walk through the GAcollege411 website and highlight all the resources available. It will focus on the information available to students, how they can use the site and how you can help spread the word at your institution. Details: Admissions/Recruitment Session Title: Georgia Apply to College Week: Transforming the System, Changing Lives, Strengthening the State Presenters: Sarah Wenham, University System of Georgia Cynthia Peterson, Piedmont College Coordinator: Frances Sunderland, Augusta State University Session Description: Georgia Apply to College Week has the goal of providing all Georgia high school seniors with the opportunity to apply to college using GAcollege411.org, with a focus on providing assistance to first generation and underrepresented students as they navigate the admission application process. Last November, eight high schools were selected to participate in the pilot event and almost 900 seniors received assistance from over 50 college volunteers as they worked on their applications for admission. The 2010 event will be held November 9‐13 and 40 high schools from across the state have been selected to participate. Come to this session to learn more about Georgia Apply to College Week and the important role you can play as a volunteer during the event. Concurrent Sessions, 10:30 AM – 11:15 AM – Monday, October 12, 2009 Details: Admissions/Recruitment Session Title: Getting the most out of a high school visit Presenters: David Jenkins, Georgia Southwestern State University M2.1 Melanie Finlayson, Darton College Lamar A Coordinator: Maggie Dunagan, Kennesaw State University Session Description: A successful high school recruiting visit begins before you leave your campus and ends well after you have returned. This presentation will offer tips on making each visit productive by planning ahead, making the best use of the time while you are at the high school, and by following up appropriately.
M2.2 Walsh A M2.3 Walsh B M2.4 Hamilton A Details: Admissions/Recruitment Session Title: High Tech + High Touch = High Ability Programs: Running a Successful Scholarship Program Presenter: Perla Middleton, Georgia Southern University Coordinator: Blake Coty, Kennesaw State University Session Description: Georgia Southern has successfully integrated four student information systems (Banner, Hobsons Connect, Axiom and Xtender) to meet the needs of an increasingly technologically savvy group of high ability students. While doing so, we have continued to enhance the level of communication and service to both students and parents through a very personal, small‐feel scholarship process. Learn about the processes and procedures we have implemented as we increase high ability enrollment year after year.
Details: Professional Development Session Title: Higher Ed Moms Unite: Make work, work for you! Presenter: Sojourner Marable Grimmett, Savannah College of Art and Design ‐ Atlanta Coordinator: Brookeanna Jenkins, Chattahoochee Technical College Session Description: An open discussion for Higher Ed moms who are on a quest to balance a professional career and raise happy, healthy children. Expectant moms, new moms and experienced moms will be able to network, discuss motherhood, the challenges involved in balancing motherhood with a career, and share tips about what works and what doesn't!
Details: Vendor Presentation – CollegeSource, Inc. Session Title: Millions of Transfer Students, One Solution: The Transfer Evaluation System (TES®) from CollegeSource Presenter: Shelly Loomis Coordinator: Julie Fleming, Reinhardt College Session Description: TES® is an innovative service for researching, evaluating, tracking, managing, and reporting transfer course equivalencies online. Desktop access to over 40 million course descriptions and a suite of powerful tools means tremendous time savings for transfer credit evaluators and fast, accurate service to transfer students. M2.5 Hamilton B Details: Professional Development Session Title: Getting involved in your professional development organization Presenters: Katherine Sweeney, Augusta State University Donna Findley, Georgia Military College Coordinator: Ryan Hogan, Valdosta State University Session Description: GACRAO, SACRAO, AACRAO, PROBE, GSFC, SACAC, GASFAA, RACRA, GFIC! Is your institution affiliated with numerous organizations but you don’t know what they are or how you can get involved?? Do you want to be a cool kid too? There are countless opportunities for involvement in your professional organization but taking the first step can be difficult. Why not make it easy for yourself by learning more about these organizations and the best ways to lend a helping hand. Learn from others who have started at the bottom and worked their way to the top in their professional organizations. SACRAO 2011 will be in Georgia and your help is needed. Attend this session and we will guarantee you that you’ll be involved. While these outlets for involvement are resume builders they will also help you become more educated in the enrollment management profession and benefit your institution. Before you know it you will find yourself exploring other new areas of interest and organizations ‐ once you join one group, you will quickly find out about others.
Concurrent Sessions, 11:30 AM – 12:15 PM – Monday, October 12, 2009 Details: Admissions/Recruitment Session Title: Lost in Translation: Admissions Speak for Millennials Presenters: Cindy Peterson, Piedmont College Wendy Stanley, Piedmont College Coordinator: Oscar Beltran, Kennesaw State University M3.1 Session Description: Do you ever get that “deer in the headlights” look from Lamar A juniors and seniors in high school when you present a college search workshop? This session will present a way to translate admissions jargon into clear ideas that high school students can understand. Remembering our audience may consist of first generation college students, ESL students and/or a variety of under‐represented populations, it is our job to present the basics of college admissions at their level of understanding. Join this interactive session using Piedmont College’s Game‐Show style presentation entitled College Admissions – The GAME. Details: Vendor Presentation – Demand Engine Session Title: Direct Mail, Email, Facebook, or Twitter: How High School M3.2 Students Want to be Contacted by Colleges and Universities Walsh A Presenter: Jennifer Copeland Coordinator: Melanie Finlayson, Darton College Session Description: “I’m sure high school students don’t read email anymore in favor of Facebook … and that’s being replaced by Twitter.” This type of statement is not uncommon among enrollment managers and marketers today. With a dizzying array of technologies and methods to communicate with students, it’s difficult these days to separate what works in recruitment from bleeding edge ideas. From CRM software systems to Facebook, and Twitter, managing this multi‐
channel mayhem is difficult for many undergraduate enrollment managers and admissions directors. With social technologies en vogue, how do you decide when (or if) you toss the campus view book in favor of a Facebook profile? To find out, we asked high school juniors and seniors. In fact over 700 students told us how they want to be contacted at different stages – prospect, inquiry, and applicant ‐‐ of their decision process. They also provided specific advice on how colleges and universities can improve their recruitment marketing practices. The results are enlightening. In this session, discover the facts about how prospective students want to hear from you, and learn specific recruitment strategies to uncover demand, increase student engagement, and achieve your enrollment goals.
M3.3 Walsh B Details: Enrollment Management Session Title: Ordinary or Extraordinary: Providing Effective Customer Service Presenters: Christy Parkerson, Middle Georgia College; Ben Meadows, Middle Georgia College; Cheyenne Warnock, Middle Georgia College Coordinator: David Jenkins, Georgia Southwestern State University Session Description: Going beyond the basics – are you doing what it takes to be extraordinary in your efforts to attract extraordinary students? Find out how to best service the needs of potential customers while representing your school. M3.4 Hamilton A M3.5 Hamilton B Details: Enrollment Management Session Title: What is your campus doing for our veterans? Presenter: Blake Coty, Kennesaw State University Coordinator: Molly Potts, Gainesville State College Session Description: Join in a discussion of various veterans programs, and what college and university campuses are doing to better assist our veterans. Details: Vendor Presentation – Scrip Safe, Inc. Session Title: Electronic Transcripts: For All, Not Just For Some Presenter: Carol Nobles Coordinator: Jeremy Sale, Oglethorpe University Session Description: Are you serious about an electronic transcript delivery solution that can totally eliminate your paper transcripts? This session discusses that “final frontier” and the rationale for sending secure PDF transcripts to all your non‐
XML receivers. Learn how the eSCRIP‐SAFE® electronic transcript delivery network complements the Texas Server and enables you to send 100% of your transcripts electronically to anyone, anywhere, anytime. See how easily and quickly you can receive and deliver secure PDF transcripts, as well as provide online transcript ordering for all your current and former students.
Concurrent Sessions, 2:00 PM – 2:45 PM – Monday, October 12, 2009 Details: Enrollment Management Session Title: Streamlining Transfer Admission: Collaboration Between Admission, Registrar & Academic Units Presenters: David Bamburowski, Georgia Institute of Technology Craig Womack, Georgia Institute of Technology M4.1 Coordinator: Lacey Satterfield, Reinhardt College Lamar A Session Description: With transfer student applications on the rise nationally, institutions now, more than ever, must address the needs of the transfer student population. In this session representatives from Georgia Tech will describe how improvements in process and communication have increased efficiency in applicant evaluation and transfer articulations between enrollment services and academic units. M4.2 Walsh A M4.3 Walsh B Details: Vendor Presentation – Smart Catalog Session Title: Presenter: Anne Valentine Coordinator: Patty Peabody, Augusta State University Session Description: Details: Admissions/Recruitment Session Title: Using your Institution's Academic Departments and Current Students to Develop Free Communication and Marketing Strategies Presenter: Maggie Dunagan, Kennesaw State University Coordinator: Heather Page, Gainesville State College Session Description: This session will discuss ways to build relationships and use your institution's academic departments and current students to develop PR campaigns, media kits other fresh ideas that can help you SELL your school without a budget. Details: Records/Registration M4.4 Hamilton B Session Title: Keeping the Next Generation Paperless: The University System of Georgia's High School XML Transcript Project Presenters: Sarah Wenham, University System of Georgia; Julia Grubbs, University System of Georgia; Karen Nunn, University System of Georgia Coordinator: Barbara Wilson, Brenau University Session Description: The Georgia Board of Regents collaborated with The Georgia Student Finance Commission, Xap and SSD Technology Partners to develop High School XML Transcript functionality. Phase one of the project involved loading the Georgia Testing ID (GTID) and other student biographical data. It was released March 2008. Phase two, released in February 2009, added the loading of the complete high school coursework. Additionally we created forms and processes used to enhance the High School XML Transcript in regards to GPA calculation and fulfillment of requirements. We have provided documentation and training in the use of this functionality to the University System of Georgia. Come hear about available resources and the next steps as we continue service improvement on this exciting project. Concurrent Sessions, 3:15 PM – 4:00 PM – Monday, October 12, 2009 M5.1 Lamar A M5.2 Walsh A M5.3 Walsh B Details: Records/Registration Session Title: NCAA Eligibility Certification: Perspectives from both sides of the field Presenter: Michael Redd, Kennesaw State University Coordinator: Romina Torres, Kennesaw State University Session Description: This session will be a delineation of the process and the cooperation involved between departments with regard to NCAA athletic eligibility certification. Details: Vendor Presentation – National Student Clearinghouse Session Title: Automate Your Transcript Services with the National Student Clearinghouse Presenter: Joe Roof Coordinator: Michelle Meyer, Ogeechee Technical College Session Description: Utilizing the Clearinghouse’s Transcript Ordering System and Electronic Transcript Exchange, colleges can fully automate their transcript services from taking the student’s order through sending an electronic transcript to the recipient. Transcript Ordering provides students with an online method for ordering transcripts. For the registrar’s staff, it eliminates the need to take and record orders, communicate status or problem information, and it eliminates fee collection activities. PDF transcripts can be delivered securely to any valid email recipient. The Electronic Transcript Exchange enables colleges to exchange transcripts with participating educational institutions and organizations via the Clearinghouse’s secure network. Transcript data can be transmitted using any standard format, even PDFs that look just like your paper transcripts. Details: Vendor Presentation – Credentials Solutions Session Title: Solving Staffing Woes Through Transcript Automation Presenter: Jack Weber Coordinator: Allison Mehrhof, Brenau University Session Description: Credentials Solutions, celebrating 10 years of processing online transcript requests, understands the impact of transcript processing on your staff and on your budget. In this session, we will present a detailed analysis of transcript production and the associated burden on your resources. We will discuss how you can actually improve the level of transcript services offered to your students and alumni while reducing the impact on your staff through the use of automation. Details: Enrollment Management M5.4 Hamilton B Session Title: Soliciting an Unbiased Response: Surveying Customer Service Presenter: Ana Edwards, Kennesaw State University Coordinator: Jamie Lineberry, Georgia Southwestern State University Session Description: Surveys are an invaluable tool with regards to evaluating services. With the Chancellor's Customer Service Focus for colleges and universities to provide "faster, friendlier, more efficient service" to its USG "customers", institutions need more than ever to hold themselves accountable for their services. Face to face, internet, e‐mail, and phone services contribute to providing a wide breadth of service. Each type of service needs to be surveyed with unbiased response from its recipient. This presentation will explore the survey tool and the importance of its design with the needs and goals of the customer and researcher in mind. Concurrent Sessions, 4:15 – 5:00 PM – Monday, October 12, 2009 Details: Enrollment Management Session Title: Orientation in a Flash! Presenter: Rita Garner, Medical College of Georgia M6.1 Coordinator: Anna Mach, Armstrong Atlantic State University Lamar A Session Description: The Medical College of Georgia Division of Enrollment Management saw a need to ensure new students were aware of the processes that needed to be completed before they arrived on campus. Come learn how we created an interactive orientation for new students and learn how you can be creative at your institution. Details: Professional Development Session Title: Student Affairs/Student Personnel/Student Services: Who are we anyway? Presenter: Rick Swanson, Heart of Georgia Technical College Coordinator: Andrew Knoblich, Young Harris College M6.2 Session Description: As student personnel professionals we are many times Walsh A confused when the titles of our department and profession seem to change yearly. However, if you think we are confused, just imagine what the faculty, staff, counselors and community are thinking (including the administrators of our great institutions). To me that is really scary. Come join me in seeing what Heart of Georgia Technical College has done to “educate” our customers and stakeholders as to what we in the profession are doing and how we use technology to assist them, and ourselves, in understanding “WHO WE ARE.” M6.3 Walsh B M6.4 Hamilton A M6.5 Hamilton B Details: Admissions/Recruitment Session Title: Making Your Admissions Website a Recruiting Tool Presenter: Ryan Hogan, Valdosta State University Coordinator: Nicole Maddox, Young Harris College Session Description: Since the internet is how students communicate and get their information a strong admissions website is vital. During this presentation topics will include the use of student bloggers, tracking statistics, organization of information and helpful hints and tips to making a great admissions website. Details: Admissions/Recruitment Session Title: High School Counselor Advisory Board Presenter: Allison Doty, Auburn University Coordinator: Wendy Stanley, Piedmont College Session Description: High school counselors are a huge part of our recruitment process. In 2007, Auburn University recreated our High School Counselor Advisory Board and will be sharing how this Board has enhanced our recruitment efforts. During this session we will discuss determining a purpose for the HSCAB, defining a budget, selecting members, scheduling meeting dates during the year, and coordinating with other offices on campus. By sharing and discussing these topics we hope to assist you in creating, maintaining, and utilizing your own HSCBC! Details: Vendor Presentation ‐ Evisions Session Title: Evisions Presenter: Jennifer Vernacotola Coordinator: Laura Pate, Shorter College Session Description: Evisions developed Argos, visions developed Argos, an enterprise reporting solution, specifically for Universities and Colleges. Argos maximizes your campus investments by integrating with all of the Banner modules as well as BDMS, Luminis, Banner eprint, and more! Argos, offers solutions for Ad‐hoc reporting, production reporting, dashboards, scorecards and data cubes. Argos was designed so every user type can get quick access to the information they need and pull it out in any format they want. Argos has the features you need in a user‐friendly tool. Come see how simple and effective reporting can be from Banner! GISEM Session 4:15 PM – 5:15 PM – Monday, October 12, 2009 ‐ Registered GISEM Participants Only Session VI: GATES – Graduation Audit & Transfer Evaluation Services Kim West, Registrar, Kennesaw State University Susan Blake, Associate Dean of Admissions and Enrollment Services, Cumming Kennesaw State University Meeting Room In May 2009, KSU launched GATES (Graduation Audit & Transfer Evaluation Services) to better serve students. This new service area provides prospective and currently enrolled students with information concerning their degree audit and transfer evaluations. The Office of the Registrar, in collaboration with the Office of Admissions, expanded the “Digital Back Office” concept by re‐engineering the transfer evaluation process. Degree Navigator was launched to provide students with academic advice and degree progression information. Tuesday, October 13, 2009 Begin 7:30 AM End Event 8:45 AM President’s Breakfast/GISEM Graduation/Buffet Breakfast – Sponsored by Smart Catalog 9:00 AM 10:15 AM Round Tables Location Estes A Walsh A, Walsh B, Hamilton A, Hamilton B Lamar BC Shultz Boardroom 10:30 AM 12:00 PM Closing Session 12:30 PM 1:30 PM Executive Committee GACRAO Concurrent Sessions 9:00 AM – 10:15 AM – Tuesday, October 13, 2009 Admissions Roundtable ‐ Public Coordinators: David Bamburowski, Georgia Institute of Technology Blake Coty, Kennesaw State University Hamilton A Session Description: This session is a sharing of ideas and concerns related to T 2.1 admission and recruitment practices relevant to the Admissions Offices at University System of Georgia (USG) institutions. Bring your thoughts, opinions and concerns, and gain valuable insight from others in your field. Admissions Roundtable ‐ Private Coordinator: Clint Hobbs, Young Harris College Walsh A Session Description: This session is a sharing of ideas and concerns related to T 2.2 admission and recruitment practices relevant to the Admissions Offices at private and/or independent institutions. Bring your thoughts, opinions and concerns, and gain valuable insight from others in your field. Admissions Roundtable – TCSG Technical College System of Georgia Coordinators: Tara Askew, Columbus Technical College Hamilton B Nichole Kennedy, Technical College System of Georgia T 2.3 Session Description: This session is a sharing of ideas and concerns related to admission and recruitment practices relevant to the Admissions Offices at the Technical College System of Georgia (TCSG). Bring your thoughts, opinions and concerns, and gain valuable insight from others in your field. Registrar’s Roundtable Coordinators: Rita Garner, Medical College of Georgia Barbara Wilson, Brenau University Walsh B Session Description: This session is a sharing of ideas and concerns related to T 2.4 registration, records and other issues relevant to a Registrar’s Office. Bring your thoughts, opinions and concerns, and gain valuable insight from others in your field. 2008‐2009 GACRAO Executive Committee Title President Secretary and Newsletter Editor Member at Large I (Vendors/Exhibitors) Member at Large II (Entertainment) Member at Large III (New Professionals) Member Mack Palmour Gainesville State College Clint Hobbs Young Harris College Angela Evans Kennesaw State University Mike Augustine Georgia College & State University Karen Shepard Valdosta State University Nichole Kennedy Technical College System of Georgia Scott Argo Augusta State University Jennifer Brannon Middle Georgia College Web Master Exofficio Brooka Hutcheson Heart of Georgia Technical College President Elect Treasurer Immediate Past President 2008‐2009 GACRAO Program Committee Committee Program Committee Admissions and Recruiting Professional Development Records/Registration GISEM Enrollment Management Workshop Member Chair – Clint Hobbs, Young Harris College Ryan Hogan, Valdosta State University Heather Page, Gainesville State College Megan Taylor, Young Harris College Tara Askew, Columbus Technical College Barbara Wilson, Brenau University Chair ‐ Joe Head Kennesaw State University Susan Blake, Kennesaw State University Clint Hobbs, Young Harris College Fred Fresh, Spelman College 2008‐2009 GACRAO Committee Appointments Committee Local Arrangements Committee Nominations and Elections Committee Auditing Committee Entertainment Committee Member Chair – Melanie Mirande Armstrong Atlantic State University Scott Allen, Gainesville State College
David Booze, Spelman College
Brian Dawsey, Armstrong Atlantic State University Charita Hardy, Armstrong Atlantic State University Anna Mach, Armstrong Atlantic State University Pam Magliulo, Armstrong Atlantic State University Laura Pate, Shorter College
Fran Sunderland, Augusta State University Chair – Mike Augustine Georgia College & State University Bruce Applewhite, Macon State College Donna Findley, Georgia Military College Kasi Robinson, Morehouse College
Garth Webb, Young Harris College
Katherine Sweeney, Augusta State University John McElveen, Middle Georgia College Heather Page, Gainesville State College
Chair – Scott Argo Augusta State University Scott Allen, Gainesville State College
David Bamburowski, Georgia Institute of Technology Allison Doty, Auburn University
Melanie Finlayson, Darton College
Libby Grimes, Shorter College
Stephanie Hungerford, Gainesville State College David Jenkins, Georgia Southwestern State University
Lauren McGee, Columbus State University Heather Metress, Medical College of Georgia Thomas Meunier, Georgia Student Finance Commission
Molly Potts, Gainesville State College
Jonathan Scott, Georgia Southwestern State University
Craig Womack, Georgia Institute of Technology Evaluations Exhibitors and Sponsors Committee New Professionals Committee Professional Access and Equity Registration Committee Honorary Membership and Awards Committee Mid‐Year Workshop Committee Karen Shepard, Valdosta State University Chair – Nichole Kennedy
Technical College System of Georgia Angela Evans, Kennesaw State University Chair – Jennifer Brannon
Middle Georgia College Karen Jones, East Georgia College
Wendy Smith, Middle Georgia College
Leigh‐Ann Tribble, Middle Georgia College Tara Askew
Columbus Technical College Chair – Angela Evans
Kennesaw State University Vickie Adkison, Kennesaw State University Brookeanna Jenkins, Chattahoochee Technical College
Lacey Satterfield, Reinhardt College
Jonathan Scott, Georgia Southwestern State University Chair – Mike Augustine
Georgia College & State University Ben Ferguson, Gordon College
Donna Webb, Abraham Baldwin Agricultural College Chair – Jennifer Brannon
Middle Georgia College Kay Anderson, Georgia College & State University Tara Askew, Columbus Technical College Karen Jones, East Georgia College
Michelle Meyer, Ogeechee Technical College Past GACRAO Presidents Year 1954‐1955* 1955‐1956 1956‐1957* 1957‐1958* 1958‐1959* 1959‐1960* 1960‐1961 1961‐1962* 1962‐1963* 1963‐1964* 1964‐1965* 1965‐1966 1966‐1967* 1967‐1968 1968‐1969 1969‐1970 1970‐1971 1971‐1972 1972‐1973* 1973‐1974* 1974‐1975* 1975‐1976 1976‐1977* 1977‐1978 1978‐1979 1979‐1980 1980‐1981* 1981‐1982 1982‐1983 1983‐1984 1984‐1985* 1985‐1986 1986‐1987* 1987‐1988 1988‐1989 1989‐1990 1990‐1991 1991‐1992 1992‐1993 1993‐1994 1994‐1995 1995‐1996 1996‐1997 1997‐1998 1998‐1999 1999‐2000 2000‐2001 2001‐2002 2002‐2003 2003‐2004 2004‐2005 2005‐2006 2006‐2007 2007‐2008 *Deceased President Walter N. Danner Elizabeth Winn L. L. Clegg W.L. Carmichael J. T. Morris Louise Thompson G. D. Wilson Horace Sturgis Elizabeth Parker R. A. Thorne Mary L. Livengood M. O. Phelps Charles N. Watson R. Linton Cox, Jr. William S. Patrick Columbus Posey Paul Gaines Helen Mayes Tom Glover Lloyd L. Joyner, Jr. Embree S. Humphrey Thomas H. Rogers, Jr. Winston R. Carroll W. H. Smith Claire C. Swann Don Coleman Jeanne Allen William B. Edmonds Joe F. Head Annette B. Satterfield Arthur L. Bostock, Jr. Dorothy B. Hubbard E. Frederick Griffith, Jr. Harlan Chapman Herman L. Bradshaw, Jr. Frederick A. Fresh Doyle Bickers Lee Ragsdale Martha F. Reynolds Julia Collier Griffith Garth L. Webb, Jr. Tonya Lam Benjamin J. Allen Carol S. Nobles Dee B. Minter Mike Deal Mollie DeHart Jerry Wright John McElveen Katherine Sweeney Tom Call Donna Findley Bruce Applewhite Mike Augustine Institution
University of Georgia
Wesleyan College
Emory University
Georgia Institute of Technology
Middle Georgia College
Shorter College
Berry College
Georgia Institute of Technology
West Georgia College
Georgia Military College
Columbus College
University of Georgia
Emory University
Georgia College
Georgia State University
Mercer University
Abraham Baldwin Agricultural College Albany State College
Berry College
Georgia Southern College
Brunswick Junior College
Kennesaw College
Emory University
West Georgia College
University of Georgia
Georgia Southern College
Spellman College
Gainesville Junior College
Georgia Southern College
Clayton Junior College
Valdosta State College
Albany State College
Brunswick College
Dalton College
Southern College of Technology
Clark Atlanta University
West Georgia College
Truett‐McConnell College
Mercer University
Kennesaw State College
Abraham Baldwin Agricultural College Clayton State College
Atlanta Metropolitan College
University of Georgia
Macon State College
Georgia Southern University
Coastal Georgia Community College Valdosta State University
Middle Georgia College
Augusta State University
Abraham Baldwin Agricultural College Georgia Military College
Macon State College
Georgia College and State University GACRAO 2009 Exhibitors The following companies have donated their time and services to help make our conference a success. They have also generously offered sponsorships to help offset the cost of the conference. Gold Sponsors ‐ $2,500 CollegeSource, Inc. Credentials Solutions Georgia Student Finance Commission Smart Catalog Contact: Shelly Loomis 8090 Engineer Road San Diego, CA 92111 800.854.2670 shelly@collegesource.com Contact: Jack Weber 436 Frontage Rd, Suite 200 Northfield, IL 60093 847.716.3030 weber@credentialssolutions.com Contact: Sarah Baumhoff 2082 East Exchange Place Tucker, GA 30084 770.724.9021 sarahb@gsfc.org Contact: Anne Valentine 2 Union Street, Suite 204 Portland, ME 04101 207.774.4769 anne@academiccatalog.com Silver Sponsors ‐ $1,250 Demand Engine Evisions National Student Clearinghouse SCRIP‐SAFE, Inc. Contact: Jennifer Copeland PO Box 24203 Savannah, GA 31405 912.354.8007 j.copeland@demandengine.com Contact: Jennifer Vernacotola 410 Exchange, Suite 250 Irvine, CA 92602 888.533.5993 x244 jennifer@evisions.com Contact: Joe Roof 2300 Dulles Station Blvd. #300 Herndon, VA 20171 386.740.0146 roof@nslc.org Contact: Carol Nobles 136 Commerce Blvd. Loveland, OH 45140 800.736.7319 cnobles@scrip‐safe.com Bronze Sponsors ‐ $500 Andrews Business Services American College Testing Atlas Flags Contact: Chris Andrews 425 Cherokee Acres Drive Clarkesville, GA 30523 706.839.6120 Chris@AndrewsBusiness.com Contact: Frank Potter Contact: Scott Deacon 3355 Lenox Rd., Suite 320 Atlanta, GA 30326 404.231.1952 frank.potter@act.org scott.deacon@act.org Contact: Bob Rosenthal 2010 Weems Road Tucker, GA 30084 770.938.0003 atlasflags@mindspring.com Bronze Sponsors, continued ‐ $500 Avow Systems, Inc. Digital Architecture Josef Silny & Associates, Inc. National Student Loan Program NRCCUA Paradigm, Inc. SunGard Higher Education Contact: Dennis J. Dulniak 8055 East Tufts Ave, Suite 250 Denver, CO 80237 407.592.6670 ddulniak@avowsystems.com Contact: Mike Mehaffey P.O. Box 7791 Lakeland, FL 33807 866.328.9012 x116 mmehaffey@digarc.com Contact: Tiera Beisinger 7101 SW 102 Ave Miami, FL 33173 305.273.1616 x107 tiera@jsilny.com Contact: Monica Stam 56 Jackson Ave. Ponte Vedra Beach, FL 32082 904.686.4524 monica@nslp.org Contact: Randy Condit 3651 NE Ralph Powell Rd Lee's Summit, MO 64064 800.862.7759 randy@nrccua.org Contact: Christopher Jackson 2600 Performance Court Virginia Beach, VA 23453 800.373.6876 x308 chrisj@paradigm‐corp.com Contact: Jason Buckley 4 Country View Rd. Malvern, PA 19355 800.223.7036 jason.buckley@sungardhe.com Digital Architecture Œ Mike Mehaffey
866.328.9012
Notes Notes Notes Thank You!
GACRAO would like to give a special thank you to all of our attendees, exhibitors, and sponsors. Please plan to join us in 2010 for the 57th Annual GACRAO Conference. Check www.gacrao.org for conference information!