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MyReadingLab
Student User Guide
Fall 2012
INTRODUCTION/TRAINING AND SUPPORT ...................................... 3
REGISTRATION ........................................................................... 5
Register for your Course ............................................................ 5
Change your Temporary Access to Full Course Access ................... 8
Sign in .................................................................................... 9
Enroll in Another Course Section................................................. 9
Flowchart of How to Register..................................................... 11
FAQ from Students .................................................................. 13
How do I register? ................................................................ 13
What is the Course ID? .......................................................... 13
After I finished registering, I got a message that noted my
registration was being processed. Did I do something wrong? .... 13
I paid for MyReadingLab access for this same book and edition last
term, but dropped the course. Do I have to repurchase access? . 15
I am waiting for my financial aid check to arrive before I purchase
MyLab access, but I don’t want to miss any deadlines. What can I
do? ..................................................................................... 15
How can I convert my temporary access to fully paid access? ..... 15
Will I have access to the eText with my Tempoary Access? ........ 15
How can I be sure that my computer is compatible with the MyLab
course? ............................................................................... 15
Why can’t I review my old assignments?.................................. 17
I think that my answer was close enough but I was marked
wrong? ................................................................................ 17
Can I switch into a different section? ....................................... 17
I submitted my online assignment but it is not showing up? ....... 18
Where do I go from here? ........................................................... 19
Navigating the Course Menu ..................................................... 19
Reading Skills ....................................................................... 22
Reading Level ....................................................................... 25
Study Skills .......................................................................... 26
Etext ................................................................................... 26
Notes Manager in your MyLab eText ........................................ 26
Multimedia Library ................................................................ 28
MySearchLab........................................................................ 29
Course Tools ........................................................................ 31
ASSIGNMENTS ........................................................................... 40
GRADEBOOK.............................................................................. 57
INTRODUCTION/TRAINING AND SUPPORT
College can be a challenge—so Pearson created MyLab® and
Mastering® products with students in mind. Our leading online learning
products deliver customizable content, personalized study methods,
and responsive learning tools to help you achieve what matters
most…that moment of true understanding and learning.
Your User Guide is a personal, self-paced resource for learning your
MyLab. You now have 24/7 access to this searchable, interactive
guide, to ensure your success in class.
Use this guide to learn how to access the homework and study tools
available in your course from start to finish—or click right to your topic
of choice for just-in-time answers. This searchable, interactive guide
includes:
• Step-by-step instructions illustrated with screen grabs
• Embedded training videos covering a variety of topics, from
registration and login to assignments and final exams
• Tips from other students
…And much more!
Use your guide to make the grade. This one-stop guide lets you
click right to the area of the MyLab where you need help; and the best
part is that you can return to it as often as needed. You’ll find a wealth
of study tools and resources that will help you make the most of your
MyLab—and your course.
Can’t find what you need in the User Guide? We’ve got 24/7
technical support that can help with your question or issue.
All of the resources outlined below can be accessed under the Support
tab at your MyLab portal (e.g.; MyReadingLab.com,
MyWritingLab.com, MySkillsLab.com.). You’ll find:
Video Tutorials for Students
Access the Student Videos created to help you get started and
use your MyLab successfully in your course.
First Day of Class Resources
Pearson provides you with First Day of Class Resources to
help you get up and running quickly with your MyLab.
24/7 Customer Support
Under the Support tab of your MyLab portal (e.g.;
MyReadingLab.com, MyWritingLab.com, MySkillsLab.com), you
can access phone support, 24/7 chat and email support, and an
extensive, searchable knowledge base with how-to articles. Also
accessible from mobile devices.
REGISTRATION
Register for your Course
To register for your instructor’s online MyLab or Mastering course,
follow these steps, or watch a registration video.
1. From the MyLab / Mastering home page, click Student under
Register.
2. Enter the course ID your instructor gave you, and click
Continue.
o If you don’t have a course ID yet, contact your instructor.
o If the course ID you enter is not recognized, you may need
to register through a different Pearson website. A list of
programs will be provided from which to choose.
3. Sign in or create an account:
Mrl mlm register.png
o
o
First, check the information on the right side of the page to
ensure you are registering for the correct course. If not,
click Enter a different course ID.
Next, you will sign in or create an account.
 You already have a Pearson account if you have used
one of our online products before. (See a list of
programs). Enter your username and password and
click Sign In.
 If you think you have a Pearson account, but can’t
remember your sign-in information, click Forgot
your username or password. An email will be
sent, so we suggest checking your account
information before you begin your course
registration.
 If you don’t have an account, click Create. You will
create a username and password and add your
contact information. Read and accept the license
agreement; you can also choose to help improve
Pearson products and learn about new offers.
Click Create an Account. You now have a Pearson
account! The username and password you just
created can be used for all your Pearson online
products.
4. Pay for access to your instructor’s online course.
o If you already bought your access code, either bundled
with your textbook or as an access code kit sold
individually, click Access Code. Enter your access code,
one word in each box, and click Finish. If you get stuck,
watch this video.
o To use a credit card or PayPal, instead of an access
code, click the button for the access you want. If you get
stuck, watch this video.
Note: Some courses provide the option to purchase
with or without the eText. The integrated eText is a
very powerful, flexible tool and, though you can buy
the eText later, it costs less to buy the course
content + eText up front.
Next, enter billing and payment information, then review
and submit your order.
Note: If using a parent’s credit card be sure to use
the correct billing address and put your name in the
Your Name field—not the cardholder’s name.
o
If you’re waiting for financial aid, click Get temporary
access without payment for 17 days, which is near the
bottom of the Payment Options page. If you get stuck,
watch this video.
Click Yes when a message appears asking if you are sure
you want temporary access. You will receive an email with
payment instructions.
Note: To stay in your course, use an access code,
credit card, or PayPal before the temporary access
ends. If you don’t pay within 17 days, you will lose
access to your instructor’s online course and may
miss deadlines or important notices from your
instructor. Once you pay for full access, you are
reconnected to coursework already completed.
o
You will receive a confirmation page with your account and
course information. Click Go to Your Course to start your
work.
Change your Temporary Access to Full Course Access
To pay for full course access, follow the instructions below. If you
aren’t sure how to buy your full access, you can also watch this video.
From the MyLab / Mastering home page, click Sign in.
1. Click the Pay or use an access code now link under the
course for which you want to pay.
Note: If your temporary access has already expired, click
the Pay or use an access code now link in the expired
subscription window. You will need to enter your course
ID, so be sure to have that available.
2. Choose your payment method:
o If you already purchased an access code, you will click
Access Code, enter the access code in the boxes, and
click Finish.
o If you plan to use a credit card or PayPal, you will click the
button for the access you want. Next, add billing and
payment information, then review and submit your order.
You will receive a confirmation page; click Go to Your Course to Sign
in.
Need help getting started with MyReadingLab? Detailed walkthrough
videos can be found at the Pearson Students YouTube channel. Also,
be sure to visit the Pearson Students Facebook page and follow
@pearson_student on Twitter.
Sign in
Once you have registered for your instructor’s online course, you can
sign in anytime:
1. From the MyLab / Mastering home page, click Sign in.
2. Enter your Pearson account username and password, and click
Sign in.
3. Your course is listed in the MyLab / Mastering New Design
section of the page. Clicking the course title will take you to the
course content.
You can also view announcements and link to other Pearson
courses and products you are using.
4. From the course home page, you will use the course menu to
navigate.
Enroll in Another Course Section
You might need to enroll in another MyLab or Mastering course section
if you are:
•
•
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Switching to another section to better manage your schedule
Using multiple sections for the same course in the same
semester
Retaking a course
Using the same textbook for a course designed to be taught over
two or more semesters
From the MyLab / Mastering home page:
1. Click Sign in. Enter your Pearson username and password, and
click Sign in.
2. Select Enroll in Another Course above your course listings.
Mrl enroll in another course.png
3. Enter the course ID for the additional course section and select
Continue.
4. Enrollment has been successful! On the Confirmation page,
select Go to Your Course.
5. The additional course section now appears under your course
listings.*
* Only active courses will appear.
Flowchart of How to Register
This flowchart shows how to register visually, and it can accompany
the instructions above.
How to Register
http
://www.pearsonmylabs.com
FAQ from Students
FAQ about Registration and Login
How do I register?
Students register with your Course ID and either an Access Code,
credit card/paypal or 17 day temporary access. Instructions for
students along with your Course ID can be found by clicking on Details
next to your Course Name. Students can view a registration tour by
going to http://pearsonmylabandmastering.com/students/.
Tip: If you pick Temporary Access, be sure to pay as soon as
you have money to pay for the course. You do not need to wait
the full 17 days to buy access.
What is the Course ID?
The instructor course ID is the first thing students are asked for in the
registration process. Your course ID is found below each course name
in your MyLab / Master New Design courses list. It is your last name
followed by 5 numbers.
After I finished registering, I got a message that noted my registration
was being processed. Did I do something wrong?
No. During high traffic times, processing student registration can take
longer. If students receive this message at the end of registration,
they should wait a few minutes, then try signing into their account to
make sure the course is listed.
Mrl temp access.png
I paid for MyReadingLab access for this same book and edition last
term, but dropped the course. Do I have to repurchase access?
Once a student uses their access code, they have access to that
product for 15 months. Remember, though, that access codes are very
particular and they access very particular items. A MyReadingLab
course that is at the Fundamentals level is different than a
MyReadingLab course at the Intermediate Level. This is the same for
books. A Henry, Effective Reader access code is different than a Henry,
Master Reader access code. In both cases, the student would need a
new code. But, if the student needs to repeat the course where she
originally used her access code, as long as she is within the 15
months, she can continue in the new course without needing a new
access code.
I am waiting for my financial aid check to arrive before I purchase
MyLab access, but I don’t want to miss any deadlines. What can I do?
Students can opt for Temporary Access during registration. This will
give them access to your course for 17 days without payment.
Tip: Remind the student to pay as soon as she has money.
There is no need to wait until the 17 days expire.
How can I convert my temporary access to fully paid access?
Students will receive three email alerts indicating the time left before
access expires. They can:
1. Click the link within the email and redeem an access code or pay
with credit card or PayPal;
2. Access the payment screen directly from their account home
page by clicking the “Pay or use an access code now” link under
the course title and information.
Will I have access to the eText with my Tempoary Access?
Yes, students will have full access to the etext with their temporary
access.
How can I be sure that my computer is compatible with the MyLab
course?
After you log into the Pearson Portal, check the required browser
settings for your course link. You can also click on the Help & Support
link and then check the system requirements.
MRL_Portal_browser_req.png
Why can’t I review my old assignments?
Students can review their assignments from the Results Tab. If the
student never attempted the assignment, the professor must submit a
grade for her by managing the incompletes. See the Gradebook
section on Manage Incompletes. If a student has a result, she can
review it. If the assignment is a homework, she will be able to re-work
the assignment without affecting her grade from the Results page if
the instructor has not limited the number of attempts on the original
assignment.
I think that my answer was close enough but I was marked wrong?
Each question in your course has been reviewed. If you feel there is a
question where the wording might be throwing the students off, or the
answer is wrong, do two things. First, check the Item Analysis on the
question and see if other students are getting the question wrong too.
Second, submit the question id number, the question and/or the
reading passage to your Rep. Your Rep will report it to our editorial
team.
Can I switch into a different section?
If a student wants to switch into a different section of the same
course, she can just login, click Enroll in another course and enter the
course ID of the new section. Any work they have done in the other
section can be imported through your Gradebook.
MRL_Enroll_in_another_course.png
I submitted my online assignment but it is not showing up?
MyLab courses handle tens of million assignments and losing work
online is just about unheard of. Students are encouraged to print out
their results screen when they finish their assignment so they have a
record of it. If they believe something has happened to an assignment,
they should contact Pearson Technical Support. Usually, students don’t
remember exactly what they’ve done, or they can’t find what it is they
are looking for.
Where do I go from here?
Navigating the Course Menu
The Course menu appears on the left side of the Course window, making the
tasks you perform regularly more accessible.
Use the arrow icons to expand to full screen or collapse for easier
viewing. The course settings link below the course title allows you to
manage your course roster and course files.
MRL course setting arrows.png
The Course Menu buttons may include:
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•
•
•
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Course Home opens the Course Home page, where you can
view your class announcements and link to their Learning Path
or PathBuilder.
Calendar: Displays a week at a time calendar that includes links
to any assignments your instructor may have created.
Announcements: Shows the Pearson default announcement or
any announcements your instructor made. View All
Announcements shows all announcements that have archived.
Reading Skills Path Builder/Learning Path is where you click
to start your PathBuilder. Once you take your PathBuilder, this
button changes to Learning Path.
Note: If your instructor enabled Lexile in your course, this
button will only state Lexile Locator and then Next
Reading.
Note: If your instructor enabled Study Skills, this button will
only state Learning Path.
Reading Level is where you can practice your skills and your
reading level via the Lexile framework.
View Completed Work shows the work you have finished in a
specified period of time.
Knewton appears on your home screen if it as available for your
level of MyReadingLab or etext. If it is enabled, you can see
Knewton’s suggestions about what you should work next.
MRL course home screen.png
MRL knewton learning path.png
•
Pearson eText allows you to view the eText as well as to
search, highlight, and take notes. This button only appears if
your instructor has enabled it.
Note: Your Pearson eText is also available on the iPad. Click
here for more information and link to the iPad App.
•
Multimedia Library is a collection of all the media in your
course, PowerPoints, videos, animations, and any other media
that might be in your course.
•
MySearchLab drives you to Pearson’s website that includes
information on plagiarism, access to the peer-reviewed journal
databases, and other writing tutorial information.
•
Course Tools:
o Email: Allows you to email the whole class or individual
students. You can also email your classmates or your
instructor from within MyReadingLab.
o Chat & ClassLive
 Chat: Allows you to chat with your instructor.
 ClassLive: Allows you to join a session in real time.
You can show files and presentations and you can
even write in the file synchronously.
o Discussion allows for you to discuss content in your class.
o Document Sharing allows you to share documents by
uploading to store them. You can then browse and
download the documents.
o Student Help links you to the help information.
o Gradebook contains all the results from the work you
have done in the course. The Gradebook has a number of
different views and reports.
Note: If you cannot see these buttons, they may have been
hidden.
Reading Skills
When clicking the triangle next to Reading Skills, the menu expands to
show Learning Path and Completed Work. You click either link to
navigate to relevant content, or you can click within the home page on
the Path Builder/Learning Path buttons or View Completed Work.
As you work content, the Reading Skills bar will fill with color based on
the percentage of work you have completed.
MRL Reading Skills expand.png
Reading Level
When clicking the triangle next to Reading Level, the menu expands to
show Next Reading and Completed Work. You can either click to
navigate to relevant content, or you can click within the home page on
the Lexile Locator, Next Reading button or View Completed Work.
Tip: This button may not show if your instructor is not using it in
the course.
As you work content, the Reading Level bar will show the Initial Lexile
score and the Current Lexile score.
The Reading Level assignments in your course use the Lexile
Framework to assess your reading level and automatically deliver
activities that are appropriate to you:
1. You receive an initial Lexile level score by taking an Initial
Locator test.
2. This test is required. You can take the test only once.
3. The Topic Activities page displays the reading topics that are
associated with your current Lexile level.
4. Since you can access only the readings within the module
associated with your Lexile level, a Learning Path view showing
all modules in the Reading Level content area is not displayed to
you. The Topic Activities page opens directly from Course Home
and from the Test Summary page.
5. On the Topic Activities page, two activities are listed for each
topic: a diagnostic and an exercise. The diagnostic is a
prerequisite for the exercise, so it must be completed first.
6. You choose a topic from the list and work the diagnostic.
7. Your score is used to recalculate the your Lexile level. If your
Lexile level changes, the Topic Activities page refreshes to show
the topics for the new level.
8. If your Lexile level doesn't change, you can work the exercise
and then select a different topic at the same level.
9. If you complete all the topics at the current Lexile level, you can
choose whether to try the readings at a lower or higher level.
10.
You can view your Initial and Current Lexile Measures, as
well as percentage scores on all completed activities.
Study Skills
When clicking the triangle next to Study Skills, the menu expands to
show Learning Path and Completed Work. You click either link to
navigate to relevant content, or you can click within the home page on
the Path Builder button or View Completed Work. There is no Path
Builder for Study Skills.
Tip: If your instructor is not using Study Skills in your course,
you cannot see this button.
Etext
If your instructor has set up the course with an etext, you have an
etext button in your Course Menu. If you have an access code that
includes the etext, you can view a complete etext version of your text
book.
Note: The etext is exact page parity of your text book. For
example, page 58 in your textbook is the same page 58 in your
etext.
If you need help navigating your etext, open the etext and click the
Help button in the top right corner. The Help button also covers the
various icons, buttons, and navigation.
Notes Manager in your MyLab eText
In addition to the search and highlight feature, your MyLab eText also
allows you to take notes using the Notes Manager.
As your instructor pin notes to your eText, you can your notes and the
instructor’s notes in the Notes Manager. Yellow push pin icons
represent your private notes and green push pin icons notes from your
instructor. You may not have any green notes if your instructor has
not pinned any.
MRL etext notes manager.png
Multimedia Library
This tool indexes all the multimedia content in an easy-to-use search
tool. Although the modules contain this content as well, this tool is an
easy way to find media by type, rather than having to search
elsewhere in the MyLab.
You can filter content by Module, Topic and Type, then click Find Now
to see a list of your results.
MRL multimedia library.png
MySearchLab
This button opens a Pearson website which focuses on plagiarism,
research, and documentation. You will find extra content here for your
course, peer-reviewed journal articles, case studies, an AP News Feed
and a plagiarism detection tool. If you need assistance using
MySearchLab, click on the Help button in the top right corner of the
home page in MySearchLab.
MRL mysearchlab.png
Course Tools
Course Tools are where you can communicate within your course.
Email - Use the internal email feature to message your other students
or your instructor directly within MyReadingLab. You can choose to
send a message to one, some, or all students and include attachments
if desired.
MRL email screen.png
Chat- You can type messages to your instructor and she can type
messages to you and to any other students who join the chatroom.
To join a chatroom:
1. Under Course Tools, click Chat & Class Live.
2. Click the chatroom name in the Chatrooms list.
You have now joined the chatroom.
MRL chat screen.png
ClassLive - ClassLive is an interactive chat tool that allows you to
communicate with your instructor in real time. Place or draw objects
on the whiteboard, share a software application from your computer,
send and receive graphed or plotted equations, participate in
synchronous chat sessions with your instructor, and work through
complex problems one step at a time. ClassLive can be used with a
group of students or one on one.
To join a ClassLive session:
1. Under Course Tools, click Chat & ClassLive.
2. Click ClassLive.
3. Click Join Session.
You will be asked to run the Elluminate Live! software. Once the
software is launched, read and accept the license agreement and then
select your connection speed.
MRL class live screen.png
Discussion - Discussions allow you to share ideas with your instructor
or each other. You can respond to the topic as well as each other’s
posts from within each discussion topic.
Note: Unlike the Live Chat and ClassLive online classroom,
discussions are asynchronous. You do not have to participate at
the same time; instead, you add threads to the discussion at a
time that works for you or as required by your instructor.
Document Sharing - You can share documents by uploading them
with Document Sharing. You will be able to download the documents
you instructor has uploaded and upload your own documents. Your
instructor can organize the documents you and your instructor share
by setting up categories to store the uploaded documents.
MRL doc sharing upload
To upload a document:
1. Under Categories, select the category to contain the
uploaded document.
2. Click Upload Document.
3. Under Share file with, select Instructor Only to hide the
uploaded document from your students or select Entire
Class to share the document with your students.
4. Click Choose File, select the file to be uploaded, and click
Open.
5. If the selected file is a zip file and you want it unzipped as
part of the upload process, select Unzip .ZIP file.
6. Enter a description and click Add Entry.
To download a document:
1. Select the category containing the documents, then select the
documents you want to download.
2. Click Download Documents.
Student Help - Your have your own help information. You can click
here to get student help on how to use MyReadingLab.
Tip: Before emailing your professor on how to do something,
check the User Guide first!
ASSIGNMENTS
Your instructor may or may not have made assignments for you to do
in MyReadingLab. There are several ways to find and work your
assignments.
1. You can see your assignment listed in the calendar. Look on the
calendar for an icon. If there’s an icon on the calendar, hover
your mouse over the icon. The name of the assignment will
appear, and you can click on the link to go directly to the
assignment.
mrl assignment icon.png
Mrl icon definitions.png
2. If you don’t have any icons in your calendar for today, click on
the button that says either Path Builder or Learning Path in the
What should I do today? box. You’ll be taken to your list of
modules you should work.
Tip: Be sure to read any Announcements from your
instructor by clicking on the name of the announcement.
Note: Be sure to click the Browser Check before moving
on to the next screen. MyReadingLab will check your
machine to make sure you have the correct software to
run MyReadingLab. If you don’t, it will tell you what you
need to download to make sure MyReadingLab runs
correctly. All downloads are free.
Tip: Before contacting our Tech Support, be sure to run
your Browser Check. Running the Browser Check will most
like solve your issue. You can contact Product Support at
247custhelp.pearson.com.
mrl what should I do today.png
mrl browser check.png
3. Once you get to your Module view of the work you need to do, you
can click on a Module to open up the Topic Activities. Depending on
how your instructor set up your course, you may or may not be able to
take the Path Builder again. Also, you may or may not be able to move
through the Modules in your own fashion.
mrl modules.png
Tip: You can see at a glance whether you need to work a
Module or not by looking at the icons. A pencil denotes
that you Needs Study, while a gold star denotes that you
have Mastered the module. Your instructor will tell you
what scores you need to get to establish mastery.
Tip: If you hover your mouse over the module, you can
also see how much work you’ve completed. Green will fill
the bars showing how much work you need to do, and
you’ll also see how many topics you’ve completed.
6. When you open the module, you’ll see a list of activities your
instructor wants you to do. Your list may or may not look like the
list in the image, as your instructor may have hidden or added
additional work for you to do. Regardless, to work an activity,
click on the activity and a new window will open.
Mrl topic activities.png
In this particular image, you can see that the student has
received mastery on the Overview—she got a 100% and has a
gold star next to the topic. She has attempted the Practice 1 one
time, where she received 25%.She can review her answer, and
she has another attempt. She still has work to do on the other
activities, including the post-test.
Tip: If you are not sure what an icon means, you can
always click the Legend link in the top right corner of the
screen.
7. When you open an activity that requires you to answer
questions, you can do several different things:
1. If you’ve never opened the activity, you can begin working
it by clicking on a question.
2. If you’ve worked the activity previously, depending on the
settings your instructor picked, you may be able to keep
working the activity, or work it but not change the score.
Mrl homework changes.png
8. Click on a question number to open the set of questions you
must work. When you open the question, you’ll see the numbers
across the top of the screen, where you can move among the
questions. The reading passage is in the center of the screen.
The question and its answers are in the bottom of the screen.
Learning aids, if your instructor allows them, are on the right of
the screen. At the bottom of your screen, you see buttons to
Clear All, Check Answer, or Save for Later.
Mrl homework view.png
9. Once you’ve worked your activities, you can take your post-test.
Again, your instructor may have set up your course in a way that
only allows you to take the post-test once you’ve received a
certain score on the homework activities, or once you’ve
completed so many activities. If you can’t open your post-test,
or you can’t see it, you either haven’t completed your
instructor’s requirements, or the post-test is not available in
your course. If it is available, click on it.
Tip: When you are ready to start the test, click the I am
ready to start button.
Mrl ready to take test.png
10.
In a testing environment, you do not have access to the
Learning Aids, and your instructor might have even locked down
your browser so you can’t leave the test and go surf in another
window. Like the homework activity screen, the numbers for the
questions are across the top of the screen, the reading is in the
center of the screen, and buttons are on the bottom. But in
testing, you only have Previous, Next and Submit buttons.
Tip: Be sure to answer all the questions you want to
answer before clicking the Submit button. Depending on
your instructor, you may only get one chance to submit
your test.
GRADEBOOK
All the work you do in MyReadingLab is recorded immediately in your
instructor’s gradebook. You can find your results by clicking on the
Completed Work button in the left navigation bar under Reading Level
or Reading Skills or in the center of the screen near the What should
I do today?
Mrl completed work view.png
Mrl completed work.png
When looking at your Completed work, you can always click the
Review button to see how you answered the questions. Your instructor
can see these numbers as well, including how much time you spend on
each activity.
Tip: Not doing as well as you want? Perhaps you can spend
more time on the activity or ask your instructor for more practice
exercises.
Note: Also notice that you can filter what activities you see
using the filter bar at the top of the screen. There, you can see
work from the last two weeks, the past month, or from the
entire time within the course.
Needing a bit of motivation why you should continue to use your
MyLab? Listen to what a few of your fellow students have to say,
http://www.youtube.com/pearsonstudents.
Thank you for reading this Student User Guide. If you have questions,
or something isn’t clear, please send feedback to
chris.englert@pearson.com.
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