S/4HANA Finance New Deployment and Integration Options Katharina Reichert, February, 2016 Customer Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 6 Series on Receivables – Every other Thursday Jan 14 - Introduction to Receivables – high level overview Jan 28 – “The SD Credit Check is gone!” What is new in Credit Management in S/4HANA Feb 11 – Tools to Lower DSO Feb 25 – Deployment and Integration Options: Deeper Dive on HANA Cloud Platform apps and Central Finance © 2016 SAP SE or an SAP affiliate company. All rights reserved. 7 LAB PREVIEW SAP Receivables Management is a portfolio of automation solutions Accounts Receivable – standard process automation HCP Fin Fact Sheet Manage all financial accounting–related aspects of customer accounts receivable. HCP Credit Central Finance Credit Evaluation and Management Integrationprocesses and portfolio deployment Embed proactive credit management in transactional analysis. HCP Customer Billing and E-Invoicing Deploy a customer bill payment portal or an e-billing process. Payment Mgmt Dispute Resolution Clarify and resolve customer payment disputes quickly and efficiently. Central Finance deployment Collections Management Proactively manage customer collections and customer service. Central Finance deployment © 2016 SAP SE or an SAP affiliate company. All rights reserved. 8 Customer Financial Fact Sheet Purpose SAP Customer Financial Fact Sheet (HANA Cloud Platform App) The app that helps the sales executive view all his customers’ data and collaborate with his back office “Retired” iOS version of Customer Financial Fact Sheet SAPcompany. AG. All rights © 2016 SAP SE or an SAP©2011 affiliate Allreserved. rights reserved. Internal 1 10 Benefits SAP Customer Financial Fact Sheet (SAP HANA Cloud Platform) With this app: LAB PREVIEW A sales representative can access financial data, sales volumes, and invoices real time with selfservice access. She can collaborate and exchange information about the customer with her accounting back office directly. Without this app: She needs to call her back office, or send emails, faxes,… in order to obtain the required information. In turn, the back office then needs to contact her. This is slow and resource-intensive. With the SAP Customer Financial Fact Sheet (SAP HANA Cloud Platform version), you combine the state-of-the-art SAP Fiori user experience with your existing SAP ERP 6.0 backend landscape. And since it runs in the cloud, there is minimal IT effort required. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 11 Enable easy-to-use mobile access to key customer data SAP Customer Financial Fact Sheet (HANA Cloud Platform App) LAB PREVIEW SAP Hana Cloud Platform SAP Customer Financial Fact Sheet https SAP Customer Landscape The HCP app offers web-based access to data from the SAP ERP system (6.0 release or higher) - Accounts receivable data (like overdues) Credit Management data Collections and Dispute Management The user can access data via smartphone, tablet, or PC A secure online connection (example: VPN) is required if the access is made possible outside the corporate network SAP Cloud Connector (OP) LWMFI001 add-on* ERP FI – AR *Technical add-on for FinFactSheet © 2016 SAP SE or an SAP affiliate company. All rights reserved. 12 Functionality SAP Customer Financial Fact Sheet (SAP HANA Cloud Platform) LAB PREVIEW Search for customers List of customers assigned to a user (example: customer of a sales executive) Customer detail view Outstanding & overdue amounts Invoice list & invoice details (PDF) List of disputed invoices Sales volume Credit data Display & creation of notes The user’s authorizations in the ERP backend are considered Screenshot: Customer overview screen in phone size © 2016 SAP SE or an SAP affiliate company. All rights reserved. 13 Customer Feedback Needed! Are you mainly interested in viewing data (like we have it on the Phone version)? Or do you really want your Sales to create disputes & promises to pay (like we have it on the native iPad version)? For example, one Top 5 Life Sciences company told us last week, that in Europe and in the US they do not want this, but for India & South America it would be essential. Do you sees use cases / a target audience other than “classic” mobile? Given that the app is rendering in a browser and could run on desktops as well. For your IT specialists: Is HCP as such a topic for you? Are you planning other HCP projects? (which would imply that the entry barrier for our solutions in the respective organization would be lower) Email Helge.Meyer@sap.com with feedback or to set up a call/feedback session! © 2016 SAP SE or an SAP affiliate company. All rights reserved. 14 Credit Information The HCP App SAP Credit Management Integration helps you… LAB PREVIEW …to use external credit risk information in order to make better credit decisions and to automate the monitoring of yours customers’ credit risk © 2016 SAP SE or an SAP affiliate company. All rights reserved. 16 SAP Credit Management: Risk Monitoring LAB PREVIEW Credit Decisions Automated (standard) Manual (exception) Customer Portfolio Customer Credit Scoring (automated) Internal data (like payment behavior) ERP © 2016 SAP SE or an SAP affiliate company. All rights reserved. Alerts (exception) SAP Credit Management External data (credit reports from credit agencies) HCP Credit Management Integration 17 SAP Credit Management: Integration of Credit Risk Agencies Today Credit Risk Agency 1 SAP Credit Management SAP NetWeaver Credit Risk Agency 2 PI Credit Risk Agency 3 Credit Risk Agency 4 On Premise Integration of external credit agencies done by the customer / during the implementation project Significant implementation effort per interfaces (= per agency) Interfaces are XML based XI / PI is required © 2016 SAP SE or an SAP affiliate company. All rights reserved. 18 SAP Credit Management: Integration of Credit Risk Agencies Future LAB PREVIEW XML SAP Credit Management HCP App Credit Risk Information Credit Risk Agency 1 Credit Risk Agency 2 Credit Risk Agency 3 Credit Risk Agency 4 On Premise HANA Cloud Platform (HCP) Integration of external credit agencies done by an HCP app Maintenance of interfaces to credit agencies done by HCP service provider (= SAP) Bulk of the data of external credit reports remains in HCP app Few data (like external rating, foundation date of a company,…) is transferred to SAP Credit Management in order to enable the scoring of customers based on external and internal data Credit controller can access detail data on HCP app with one click from SAP Credit Management screen © 2016 SAP SE or an SAP affiliate company. All rights reserved. 19 HCP App Credit Management Integration: General Assumptions LAB PREVIEW You as an SAP customer still sign contracts with the various credit agencies in order to gain access their credit reports From a legal point of view the external credit agencies will not accept SAP in a role as a consolidator / distributor of credit reports SAP roles remains purely technical, SAP does not become the owner of the data, SAP will not use this data for own purposes. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 20 HCP App Credit Management Integration: Benefits LAB PREVIEW Significant reduction of TCO for SAP customers: No initial setup costs to integrate external credit agencies No maintenance costs to keep the interfaces “running” No XI / PI required Faster implementation of Credit Management on premise projects, as the sub-project to integrate credit agencies is replaced by setting up the connection to the HCP app. You as an SAP customer have a broader choice of external credit agencies. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 21 Integration of External Credit Agencies: Use Cases (I) Search / lookup of business partners Business partner name, address attributes,… are sent to the credit agency The credit agency returns a hit list with business partners that fit the search criteria, including the business partners’ unique identifiers The user selects ”the right” business partner, the respective unique identifier is updated in SAP Credit Management Get credit report of a business partner The business partner’s unique identifier, product code and reason code are sent to the credit agency The credit agency returns the requested credit report for the business partner, including rating, proposed credit limit,…. The credit report is stored in the app and data like rating, legal form, foundation date and industry code is updated in SAP Credit Management © 2016 SAP SE or an SAP affiliate company. All rights reserved. 22 Integration of External Credit Agencies: Use Cases (II) Manage business partner monitoring Register a business partner for monitoring updates Stop monitoring updates for a business partner Process monitoring updates The credit agency sends update for business partner who are registered for monitoring, usually with a reason code (what has changed?), changed values (old & new) or a full new credit report Data need to be updated in SAP Credit Management if necessary Trigger investigation / research request A business partner requested during the search is not found in the database of the credit agency An investigation / research request can be filed in order to trigger further investigations (offline) by the credit agency © 2016 SAP SE or an SAP affiliate company. All rights reserved. 23 Process Flow: Step 1 Initial situation: business partner exists in SAP Credit Management, but no external credit information is available Internal score is 60 Risk class derived from internal score is “Very high default risk” Action: User presses the button “Manage Credit Reports” © 2016 SAP SE or an SAP affiliate company. All rights reserved. 24 Process Flow: Step 2 A browser window opens, the HCP app Credit Management Integration starts automatically on the screen “Manage Customer Credit Reports” The address & identification data of the customer is automatically transferred to the HCP app No credit report has been imported, yet The user presses the button ”Import Credit Report” which will allow him to choose a credit agency, a product and finally import the credit report Action: User presses the button “Import Credit Reports” © 2016 SAP SE or an SAP affiliate company. All rights reserved. 25 Process Flow: Step 3 The credit report is imported The external rating is automatically transferred to SAP Credit Management Thanks to the credit event functionality… the internal score got recalculated automatically the internal risk class got recalculated automatically (to: “very low default risk”) Further follow on processes could have been triggered due to the credit event (ex.: calculate credit limit) © 2016 SAP SE or an SAP affiliate company. All rights reserved. 26 Process Flow: Step 4 By a mouse click the user can view the full credit report The full credit report and the history of credit reports is stored in the app © 2016 SAP SE or an SAP affiliate company. All rights reserved. 27 Process Flow: Step 5 © 2016 SAP SE or an SAP affiliate company. All rights reserved. 28 Customer Payment Mgmt Your AR team is tied up Processing repetitive customer inquiries Requests for invoice copies Explanations of why they are underpaying Requests for updates on dispute status Matching incoming payments with open items Long telephone calls with AP clerks discussing which invoices should be cleared with which payments Resolving underpayments Changing master data (bank accounts, credit cards, notification preferences) Period-end balance confirmations © 2016 SAP SE or an SAP affiliate company. All rights reserved. 30 The world of Digital Business Today’s consumers expect to help themselves Access account data directly Global 24 x 7 access View dispute status and updates Simplified online collaboration © 2016 SAP SE or an SAP affiliate company. All rights reserved. 31 Give direct access with SAP Customer Payment Portal Let customers access their account details with self-service scenarios Your Customers SAP Customer Payment Portal 1 FI-AR Account: Customer 1 2 FI-AR Account: Customer 2 3 View and pay bills FI-AR self-services SAP ERP FI-AR FI-AR Account: Customer 3 SAP Customer Payment Portal enables your customers to View their master data and inform you of any changes View bills Make payments Start the dispute resolution process © 2015 SAP SE or an SAP affiliate company. All rights reserved. Perform annual balance confirmations Internal 32 Adopt hybrid customer self-service scenarios in less than a month! SAP Hana Cloud Platform Easy access via web browser Designed for non-SAP users Customer access via any web browser Customer Payment Portal Fast deployment with hybrid model Quick go-live with instant results Reduced upfront investment No hardware required Global availability © 2015 SAP SE or an SAP affiliate company. All rights reserved. Cloud delivery with outof-the box integration SAP Cloud Connector No changes to existing A/R processes (OP) Your SAP ERP Internal 33 It’s a “quick win” for your AR team… Improved billing processes: Lower cost of billing by eliminating printing and postal charges Customer participation in electronic business without EDI Faster payment processing: Efficient processing of payments and deductions More precise cash management and improved liquidity planning Native data integration: Data integration with accounts receivable and cash management Improved dispute and collections processes SAAS SOLUTION WITH STANDARD PROCESSES THAT CAN BE RUNNING IN WEEKS © 2016 SAP SE or an SAP affiliate company. All rights reserved. 34 …and a win for your customers, too! Secure payments: Simplified and secure processing of electronic payments with better control over the time of payment and management of the outgoing cash flow Invoices: Fewer accounting and settlement errors with immediate access to invoice copies No need to wait for opening times of AR departments Integration: Upload of invoices into AP system without reformatting of data Easy notification of master data changes AVAILABLE IN ANY WEB BROWSER © 2016 SAP SE or an SAP affiliate company. All rights reserved. 35 Lab Preview Architecture Details SAP Hana Cloud Platform SAP Customer Payment Portal Benefits of SAP HANA Cloud Platform JCo Customer does not need to operate a Java platform https SAP Customer Landscape SAP Cloud Connector (OP) RFC ERP FI – AR Small IT footprint especially for medium and small customers Changes and updates are instantly available Faster innovation with less IT effort Easy to start, low entry barrier to setup test / demo systems © 2016 SAP SE or an SAP affiliate company. All rights reserved. 36 Initial release supports 3 customer-facing processes Match payments with invoices Customer selects payments and the open items that should be cleared This creates a payment advice that gets sent to AR clerk for processing Avoids long telephone conversations Pay my bills Customer selects open item and creates payment Create inquiry for underpay Manage my accounts Customer can view master data to confirm accuracy © 2016 SAP SE or an SAP affiliate company. All rights reserved. 37 Match payments with invoices Customers can assign payments to invoices and send payment advice notes to the biller Assigned items can be changed up until the point when the biller’s accounting clerk has processed them The responsible accounting clerk can access the payment advice notes out of his SAP inbox © 2016 SAP SE or an SAP affiliate company. All rights reserved. 38 Pay my bills Customers can see all of their bills and credit notes on the internet If billing document contains SD line items, then these can be displayed; Financial documents do not have this line item detail available They can download bill data in PDF or XML format © 2016 SAP SE or an SAP affiliate company. All rights reserved. 39 Pay my bills Customers can pay their invoices using credit cards or bank collection (FI-AR) Online credit card authorization and settlement supported (planned) Partial payments, offset with credits and cash discounts are supported When a customer has paid an invoice, a payment method, bank details, or credit card details are entered in the open items that belong to the selected invoice © 2016 SAP SE or an SAP affiliate company. All rights reserved. *credit cards in Release 2 40 Maintain my accounts - customers can view their master data Customers can display their data to check for accuracy In a future release, they will be able to notify you of changes: Change their address, bank or credit card data Grant or withdraw automatic debit authorizations Modify their notification preferences © 2016 SAP SE or an SAP affiliate company. All rights reserved. 41 Payment history and invoice history Payment history Filter payments by time, status, bank Payments can have a different status (in progress, processed) depending on the backend ERP processes Invoice History Open invoices from the last 60 days are shown by default in the portal Scheduled payments can be cancelled provided that no payment run took place © 2016 SAP SE or an SAP affiliate company. All rights reserved. 42 Create Inquiry for a partial payment Customers that indicate a partial payment may need to document an inquiry Configuration on whether this functionality is mandatory is part of customizing © 2016 SAP SE or an SAP affiliate company. All rights reserved. 43 Lab Preview Roadmap Future direction: delivery subject to customer prioritization Payment advice creation Support for dispute resolution View master data Pay invoices with credit card Pay invoices with Bank transfer Support for FI-CA Jumpstart configuration Multi backend-System Scenario* XML invoice download Q3 2016 © 2016 SAP SE or an SAP affiliate company. All rights reserved. Future Releases 44 Central Finance Central Finance as a non-disruptive step towards system consolidation Central Finance Accounting Interface Central Finance Accounting Interface Business Mapping / MDG ECS Error Correction Suspense Accounting Business Mapping / MDG Error correction handling Transaction-level data replicated into instance with latest SAP innovations, HANA optimizations and cutting edge UI Existing systems remain untouched Benefit from harmonized master data for processing, planning, consolidating, and reporting Universal Journal Entry SAP ERP SAP ERP Central Finance instance SAP HANA Universal Journal Entry Central Finance instance © 2016 SAP SE or an SAP affiliate company. All rights reserved. 46 Open Item Management in Central Finance Open items are replicated into Central Finance. To avoid duplication of effort to pay/clear, there are the following options: Local Open item Central Finance SLT Open item Clearing Tech Cleared Local Central Finance SLT Open item Other* Open item SLT Clearing Other* Replicate open item and automatically/technically clear in Central Finance • Available as of 1503 • Continued open item management in source system Not suitable for central reporting or central processing (since clearing status not correct) Replicate open item and clearing status in Central Finance Centralization of finance operations reporting and central process orchestration • Pilot version available with OP 1511 Shipment** • • Continued open item management in source system A/R and A/P reporting (cross-system view of customer or vendor account) • Central dispute management, collections worklist and credit evaluation scenarios • Shared services and invoice management scenarios Clearing Pilot now Local Open item Tech Cleared Central Finance SLT Open item Replicate open item and automatically/technically cleared in local system • **Not yet available • Centralized open item management in Central Finance system Clearing • No posting back to the source systems © 2016 SAP SE or an SAP affiliate company. All rights reserved. Similar to existing ALE scenarios, these are customerspecific scenarios where consistency in certain local logistics processes must be determined in a case-bycase analysis Pilot Q3 *ALE, RFC, other **must apply with Development for access to pilot functionality 47 Centralization of finance operations reporting and central process orchestration Pilot Availability 1511* Central Finance Cross-system view of customer or vendor account / real-time operational reporting with Fiori user experience A/R reporting: Customer Analysis Open Item Key processes managed centrally, executed centrally whenever possible Postings are seamlessly triggered in local FI systems Centralize process know-how in shared service center Harmonized, mapped master data © 2016 SAP SE or an SAP affiliate company. All rights reserved. ERP Dispute Lists Collections Worklists SLT Open Item ALE / Web Scenarios Local logistics processes access local FIN data for consistency Some processes require manual steps for postings in local systems (example: credit memo posting upon dispute resolution) Credit Management Real-time operational reporting SAP HANA Replication of payments, clearing status, cost differences, discounts, etc into central system Reporting-related processes could then be orchestrated or run on centralized data set: cash application, credit exposure calculations, dunning, collections prioritization Mapping of customers/vendors via Central Finance mapping functionality – optional integration with SAP *mustMDG apply with Development for access to pilot functionality 48 Centralization of A/R reporting and central A/R process orchestration Planned Availability Real-time operational reporting with Fiori user experience with cross-system view of customer account 1511* Central Finance SLT: Open Items & Clearing Status Central dispute management Cross-system root cause analysis • Drill-down takes you back to local system logistics object Central collections prioritization and team management View linked logistics document Post credit memo Local • ALE / Web scenarios A/R reporting: Customer Analysis Credit Management Dispute Lists Collections Worklists Process receivables (local open items) Real-time operational reporting • Promises-to-pay documented locally Check central credit limit • Correspondence pulled from local system Update credit exposures SAP HANA Central credit evaluation and management • Local systems report customer credit exposures via existing ALE scenarios • Central system calculates/manages credit limits • Central credit reporting *must apply with Development for access to pilot functionality © 2016 SAP SE or an SAP affiliate company. All rights reserved. 49 Example: Central dispute resolution orchestration Local System Local Acct team posts incoming payments Central Finance Dispute created into CF system UNDERPAYMENT Manage and update disputes Dispute Central Dispute Lists Cross-system root cause analysis View linked logistics document Customer owes $100 Post credit memo Customer pays $60 SAP HANA Notes: Disputes can be created from the standard SAP ERP transactions When viewing a dispute in the local Process Receivables, the CF system dispute is displayed © 2016 SAP SE or an SAP affiliate company. All rights reserved. 50 Central process execution for AP / AR processes Central Finance Reducing the number of external bank accounts / fees Central Payments Central Internal Payment ERP Central External Payment Open Item Open Item BANKS Limit credit charges in case of overdraft Central Incoming Payment Bundle external payments and save charges on cross border payments SAP HANA Real status of open item tracked in Central Finance system Bank connections maintained in CF system (optional SAP MDG) HANA optimization of payment proposal generation Bank statements processed in Central System Q3 2016 Business Values Credit, Collections, Disputes Open items technically cleared in source system via report Pilot Availability All open item related processes must be executed in Central Finance instance as well (example: dunning, collections, disputes) When logistics processes need data, they must be changed to pint to Central Finance to avoid inconsistencies Centralize payment knowledge and optimize process in shared service center Use SAP Standard interface for uploading bank statements to a central platform Monitoring of bank communications and transactions *Needed for direct bank connectivity © 2016 SAP SE or an SAP affiliate company. All rights reserved. 51 Central process orchestration in Central Finance for A/R processes: Source system is SAP ERP Central Collections Central Dispute Management Central Credit Management Operational reporting / analysis views (Collections Progress, Promises to Pay) in Fiori with no latency Operational reporting / analysis views (Open Disputes) in Fiori with no latency Fiori analytics for credit limit utilization Worklist view is in LEGACY GUI with duplicated customer per backend system Latest Fiori user experience for end-to-end process of dispute resolution (role-based access for updating disputes) Centralized team management based on customer contact results Process Receivables in source systems is in legacy UI Case details will include linked business objects, but SOME JUMP BACKS WILL NOT WORK – e.g. connect via ALE scenario to billing documents, orders, customer data, etc; these will be in legacy user interface No local installation of Collections necessary if your SAP ERP >4.7; small amount of customizing effort in source system required (FI-AR integration settings) Resulting credit memos would have to be created manually in source system (it is a manual process oftentimes today); this will ensure balanced books in source system No local installation of Dispute necessary if your system >4.6C; small amount of customizing effort in source system required (FI-AR integration settings) © 2016 SAP SE or an SAP affiliate company. All rights reserved. (Credit Management has not yet been renovated in Fiori) Credit checks performed in local systems would refer to limits in Central Finance system; exposure updates occur via existing Web Services No local installation of Credit necessary if your system >4.6C; small amount of customizing effort in source system required (FI-AR and SD customizing) *must apply with Development for access to pilot functionality 52 Central process orchestration in Central Finance for A/R processes: Source system is not SAP ERP (Dispute, Credit) Central Dispute Management Central Credit Management The Dispute Management ES bundle enables external application to search for, display, create, and change a dispute case. Local system would use the existing XML interfaces (Credit Management Enterprise Services bundle) to feed central credit management system Centralized monitoring of dispute resolution process (root causes, length of resolution time, etc) No support for automated FI-AR integration (posting write-offs, credit memos at the conclusion of the resolution process; dunning integration). Centralized monitoring of credit risk possible in Central Finance system, along with central calculation of credit rating and central limit management Customer-specific project required to perform system-specific data mapping and processes In the implementation project, code must be written to invoke the services from the source application *must apply with Development for access to pilot functionality © 2016 SAP SE or an SAP affiliate company. All rights reserved. 53 Central process orchestration in Central Finance for A/R processes: Source system is not SAP ERP (Collections) Central Collections Central Collections (from CF documents) (Substitute System) Operational reporting / analysis views (Collections Progress, Promises to Pay) in Fiori with no latency. Centralized team management based on customer contact results. Operational reporting / analysis views (Collections Progress, Promises to Pay) in Fiori with no latency. Centralized team management based on customer contact results. Worklist view is in Fiori with duplicated customer per backend system. For non-SAP open items, Process Receivables allows agents to: • View invoices, payments, outstanding amounts,… • View & create promises-to-pay (for invoice level, but not on customer level) • View & create standard (tied to invoices) or customer-initiated dispute cases • View & create resubmissions and notes • View & create customer contacts • Create and send correspondence Worklist view is in LEGACY GUI with duplicated customer per backend system. For non-SAP open items, SAP GUI Process Receivables allows agents to: • View invoices, payments, outstanding amounts,… • View & create promises-to-pay at customer level (not on invoice level) • View & create customer-initiated dispute cases Case-by-case analysis of whether functionality provided by the substitute system approach is sufficient for collections teams. • • • View & create resubmissions and notes View & create customer contacts Create and send correspondence Case-by-case analysis of whether functionality provided by the substitute system approach is sufficient for collections teams. *must apply with Development for access to pilot functionality © 2016 SAP SE or an SAP affiliate company. All rights reserved. 54 Non-SAP-sourced data in Central Finance scenario Process Orchestration Central Finance Central Finance Collections Worklists Dispute Lists * Dispute Lists Process Orchestration Open Item SLT Non-SAP ALE / Web ERP Scenarios Open Item Real-time operational reporting SAP HANA Open Item SLT Non-SAP ALE / Web ERP Scenarios Collections Worklists “Substitute system” Open Item Real-time operational reporting *extra copy of data into substitute system SAP HANA All transactions reposted into ACDOCA. All transactions reposted into ACDOCA. One central Fiori Collections worklist generation include non-SAP sourced data as well as SAP-sourced data (multiple lines per customer) Transfer data into Substitute client from non-SAP system directly using Collectionsspecific BAdI Process Receivables in Fiori includes promises at invoice level, standard and customer-initiated disputes (with some limits for process integration), FI correspondence, and resubmissions. One central SAP-GUI based Collections worklist generation include non-SAP sourced data as well as SAP-sourced data (multiple lines per customer) If SD detail required, use ALE scenario (not recommended) Process Receivables for substitute system includes promises at customer level, customer-initiated disputes (without process integration), FI correspondence, and resubmissions. If SD detail required, use ALE scenario (not recommended) © 2016 SAP SE or an SAP affiliate company. All rights reserved. 55 Non-SAP-sourced data in Central Finance scenario All transactions reposted into ACDOCA. Process Execution Central Finance Dispute Lists SLT Open Item Non-SAP ALE / Web ERP Scenarios* *if necessary Collections Worklists 1 central collections worklist generated in Fiori that includes non-SAP sourced data as well as SAP-sourced data Customer appears on worklist 1 time Open Item Real-time operational reporting SAP HANA If SD information required, ALE scenario could be built (not recommended) Full FI integration for disputes, promises, etc available for non-SAP sourced data © 2016 SAP SE or an SAP affiliate company. All rights reserved. 56 Connecting non-SAP systems and R/3 < 4.7 to SAP Collections Management: Setup • In your Central Finance system, you have set up and additional client as a substitute system using a configuration wizard • Then, create “mirror” company codes in the substitute system. These represent the company codes in the original system. • See the IMG documentation for details © 2016 SAP SE or an SAP affiliate company. All rights reserved. © SAP AG 2009. All rights reserved. / Page 57 57 Connecting non-SAP systems and R/3 < 4.7 to SAP Collections Management: Data Transfer the customer master data from the original system into your substitute system. Implement method CMD_GET_EXT_DATA in BAdI FDM_MIRR_CUSTOMER_MASTERDATA to fetch the relevant data Initially do a full upload Then delta upload on a regular basis Transfer the document data Implement method GET_DATA in BAdI FDM_COLL_GET_DATA to fetch the relevant data Initially do a full upload Then delta upload on a regular basis (example: each night) SAP delivers already BAdI implementations which facilitate the data (master data, document data) for R/3 4.6c no additional effort needed in this area for R/3 4.6c backends Refer to the BAdI documentation in the IMG © 2016 SAP SE or an SAP affiliate company. All rights reserved. 58 Central process execution in Central Finance for A/R processes: Source system is not SAP ERP Central Collections Central Dispute Management Central Credit Management Operational reporting / analysis views (Collections Progress, Promises to Pay) in Fiori with no latency Operational reporting / management views in Fiori with no latency Worklist and processing views are in Fiori Centralized monitoring of dispute resolution process (root causes, length of resolution time, etc) Local system would use the existing XML interfaces (Credit Management Enterprise Services bundle) to feed exposure data related to logistics (sales orders, deliveries); financial side of exposure would be fed by Central Finance postings Centralized team management based on customer contact results Full FI-integration for promises to pay, disputes, correspondence Limitations possible in terms of drill-back to non-SAP source systems for sales orders or other logistics document © 2016 SAP SE or an SAP affiliate company. All rights reserved. Full FI-AR integration (automation or opening/closing; posting write-offs, dunning integration) Centralized monitoring of credit risk possible in Central Finance system, along with central calculation of credit rating and central limit management Customer-specific project required to perform system-specific data mapping and processes, especially when logistics systems need to call to the CF system for credit checks 59 Thank you Contact information: Katharina.Reichert@sap.com © 2016 SAP SE or an SAP affiliate company. All rights reserved.