Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12920-01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: • Turn the television or radio antenna until the interference stops. • Move the equipment to one side or the other of the television or radio. • Move the equipment farther away from the television or radio. • Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. 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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0804R) Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide ©2008 Cisco Systems, Inc. All rights reserved. C O N T E N T S About This Guide v Document Objectives Audience v v Document Organization v Installation Warnings vi Where to Find Safety and Warning Information ix Obtaining Documentation and Submitting a Service Request CHAPTER 1 Preparing for Installation Overview 1-1 1-1 Installation Overview 1-1 Safety Recommendations 1-2 Maintaining Safety with Electricity 1-2 Preventing Electrostatic Discharge Damage General Site Requirements 1-3 Site Environment 1-4 Preventive Site Configuration Power Supply Considerations Configuring Equipment Racks CHAPTER 2 ASA 5580 1-4 1-4 1-5 2-1 Supported Interface Cards 2-2 Ports and LEDs 2-3 Front Panel LEDs 2-3 Rear Panel LEDs and Ports Internal Components Diagnostic Panel Specifications 2-5 2-8 2-10 2-10 Working in an ESD Environment 3 1-3 2-1 Introduction CHAPTER ix 2-11 Maintenance and Upgrade Procedures 3-1 Removing and Replacing the Chassis Cover 3-1 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 iii Contents Removing the Chassis Cover Replacing the Chassis Cover 3-2 3-3 Accessing the Diagnostic Panel 3-4 Removing and Installing the Interface Cards Removing the Interface Cards 3-5 Installing an Interface Cards 3-5 Removing and Installing the Power Supply Removing the Power Supply 3-6 Installing the Power Supply 3-8 3-4 3-6 Removing and Installing Fans 3-10 Removing the Fan 3-11 Installing the Fan 3-12 Upgrading the ASA 5580-20 to an ASA 5580-40 3-12 Accessing the Processor Memory Module 3-13 Installing a Processor 3-15 Troubleshooting Loose Connections APPENDIX A Cable Pinouts A-1 10/100/1000BaseT Connectors Console Port (RJ-45) RJ-45 to DB-9 3-24 A-1 A-2 A-3 MGMT 10/100/1000 Ethernet Port Gigabit and Fibre Channel Ports A-4 A-4 INDEX Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide iv OL-12920-01 About This Guide This preface includes the following sections: • Document Objectives, page v • Audience, page v • Document Organization, page v • Installation Warnings, page vi • Obtaining Documentation and Submitting a Service Request, page ix Document Objectives This guide describes how to perform maintenance procedures on the Cisco ASA 5580 adaptive security appliance. Audience This guide is for network administrators who install firewalls. Document Organization This guide includes the following chapters and appendices: • Chapter 1, “Preparing for Installation” describes the installation overview, safety recommendations, and general site requirements. • Chapter 2, “ASA 5580,” introduces the adaptive security appliance. • Chapter 3, “Maintenance and Upgrade Procedures,” describes the adaptive security appliance maintenance and upgrade procedures. • Appendix A, “Cable Pinouts,” describes the cable pinouts. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 v About This Guide Installation Warnings Be sure to read the Regulatory Compliance and Safety Information for the Cisco ASA 5580 document that accompanied this device before installing the chassis. This document contains important safety information. This section includes the following warnings: • AC Power Disconnection Warning, page vi • Jewelry Removal Warning, page vi • Wrist Strap Warning, page vii • Work During Lightning Activity Warning, page vii • Installation Instructions Warning, page vii • Chassis Warning for Rack-Mounting and Servicing, page vii • Short-Circuit Protection Warning, page vii • SELV Circuit Warning, page vii • Ground Conductor Warning, page vii • Blank Faceplates and Cover Panels Warning, page viii • Product Disposal Warning, page viii • Short-Circuit Protection Warning, page viii • Compliance with Local and National Electrical Codes Warning, page viii • TN Power Warning, page viii • Multiple Power Cord, page viii • Circuit Breaker (15A) Warning, page viii • Grounded Equipment Warning, page ix • Safety Cover Requirement, page ix • Faceplates and Cover Panel Requirement, page ix AC Power Disconnection Warning Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units. Statement 246 Jewelry Removal Warning Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. Statement 43 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide vi OL-12920-01 About This Guide Wrist Strap Warning Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94 Work During Lightning Activity Warning Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001 Installation Instructions Warning Warning Read the installation instructions before connecting the system to the power source. Statement 1004 Chassis Warning for Rack-Mounting and Servicing Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: This unit should be mounted at the bottom of the rack if it is the only unit in the rack.When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006 Short-Circuit Protection Warning Warning This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. Statement 1045 SELV Circuit Warning Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021 Ground Conductor Warning Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 vii About This Guide Blank Faceplates and Cover Panels Warning Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029 Product Disposal Warning Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Short-Circuit Protection Warning Warning This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. Statement 1045 Compliance with Local and National Electrical Codes Warning Warning Installation of the equipment must comply with local and national electrical codes. Statement 1074 TN Power Warning Warning The device is designed to work with TN power systems. Statement 19 Multiple Power Cord Warning This unit has more than one power cord. To reduce the risk of electric shock when servicing a unit, disconnect the power cord of the power strip that the unit is plugged into. Statement 137 Circuit Breaker (15A) Warning Warning This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Statement 13 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide viii OL-12920-01 About This Guide Grounded Equipment Warning Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use. Statement 39 Safety Cover Requirement Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards. Statement 117 Faceplates and Cover Panel Requirement Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 142 Where to Find Safety and Warning Information For safety and warning information, see the Regulatory Compliance and Safety Information for the Cisco ASA 5580 document that accompanied the product. This document describes the international agency compliance and safety information for the adaptive security appliance. It also includes translations of the safety warnings. Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 ix About This Guide Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide x OL-12920-01 CH A P T E R 1 Preparing for Installation The information in this guide applies to the Cisco ASA 5580 adaptive security appliance. In this guide, references to “adaptive security appliance” and “ASA 5580 ” apply to the Cisco ASA 5580 adaptive security appliance. This chapter describes the steps to follow before installing new hardware or performing hardware upgrades, and includes the following sections: • Overview, page 1-1 • Installation Overview, page 1-1 • Safety Recommendations, page 1-2 • General Site Requirements, page 1-3 Overview The adaptive security appliance delivers unprecedented levels of defense against threats to the network with deeper web inspection and flow-specific analysis, improved secure connectivity via end-point security posture validation, and voice and video over VPN support. It also provides enhanced support for intelligent information networks through improved network integration, resiliency, and scalability. The adaptive security appliance software combines firewall, VPN concentrator, and intrusion prevention software functionality into one software image. Previously, these functions were available in three separate devices, each with its own software and hardware. Combining the functionality into just one software image provides significant improvements in the available features. Additionally, the adaptive security appliance software supports Adaptive Security Device Manager (ASDM). ASDM is a browser-based, Java applet used to configure and monitor the software on the adaptive security appliances. ASDM is loaded from the adaptive security appliance, then used to configure, monitor, and manage the device. Installation Overview To prepare for the installation of the chassis, perform the following steps: Step 1 Review the safety precautions outlined in the Regulatory Compliance and Safety Information for the Cisco ASA 5580 document. Step 2 Read the release notes for the respective software version. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 1-1 Chapter 1 Preparing for Installation Safety Recommendations Step 3 Unpack the chassis. An accessory kit ships with the chassis and includes the following items: documentation, a product CD, a power cord (AC models only), two RJ-45 Ethernet cables, one RJ-45 to DB-9 console cable, a rack-mounting kit, and four self-adhesive feet (for desktop mounting). Step 4 Place the chassis on a stable work surface. Safety Recommendations Use the following guidelines and the information in the following sections to help ensure your safety and protect the adaptive security appliance. The list of guidelines may not address all potentially hazardous situations in your working environment, so be alert and exercise good judgement at all times. Note If you need to remove the chassis cover to install a hardware component, such as additional memory or an interface card, doing so does not affect your Cisco warranty. Upgrading the adaptive security appliance does not require any special tools and does not create any radio frequency leaks. The safety guidelines are as follows: • Keep the chassis area clear and dust-free before, during and after installation. • Keep tools away from walk areas where you and others could fall over them. • Do not wear loose clothing or jewelry, such as earrings, bracelets, or chains, that could get caught in the chassis. • Wear safety glasses if you are working under any conditions that might be hazardous to your eyes. • Do not perform any action that creates a potential hazard to people or makes the equipment unsafe. • Never attempt to lift an object that is too heavy for one person to handle. This section includes the following topics: • Maintaining Safety with Electricity, page 1-2 • Preventing Electrostatic Discharge Damage, page 1-3 Maintaining Safety with Electricity Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units. Statement 246 Follow these guidelines when working on equipment powered by electricity: • Before beginning procedures that require access to the interior of the chassis, locate the emergency power-off switch for the room in which you are working. Then, if an electrical accident occurs, you can act quickly to turn off the power. • Do not work alone if potentially hazardous conditions exist anywhere in your work space. • Never assume that power is disconnected from a circuit; always check the circuit. • Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, frayed power cords, and missing safety grounds. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 1-2 OL-12920-01 Chapter 1 Preparing for Installation General Site Requirements • If an electrical accident occurs, proceed as follows: – Use caution; do not become a victim yourself. – Disconnect power from the system. – If possible, send another person to get medical aid. Otherwise, assess the condition of the victim and then call for help. – Determine if the person needs rescue breathing or external cardiac compressions; then take appropriate action. • Use the adaptive security appliance chassis within its marked electrical ratings and product usage instructions. • Install the adaptive security appliance in compliance with local and national electrical codes as listed in the Regulatory Compliance and Safety Information for the Cisco ASA 5580 document. • The adaptive security appliance model equipped with AC-input power supplies are shipped with a 3-wire electrical cord with a grounding-type plug that fits only a grounding-type power outlet. Do not circumvent this safety feature. Equipment grounding should comply with local and national electrical codes. Preventing Electrostatic Discharge Damage Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD damage occurs when electronic components are improperly handled and can result in complete or intermittent failures. • Always follow ESD-prevention procedures when removing and replacing components. Ensure that the chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the grounding clip to an unpainted surface of the chassis frame to safely ground ESD voltages. To properly guard against ESD damage and shocks, the wrist strap and cord must operate effectively. If no wrist strap is available, ground yourself by touching the metal part of the chassis. • For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms). General Site Requirements The topics in this section describe the requirements your site must meet for safe installation and operation of your system. Ensure that your site is properly prepared before beginning installation. This section includes the following topics: • Site Environment, page 1-4 • Preventive Site Configuration, page 1-4 • Power Supply Considerations, page 1-4 • Configuring Equipment Racks, page 1-5 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 1-3 Chapter 1 Preparing for Installation General Site Requirements Site Environment Place the chassis on a desktop or mount it on a rack. The location of the chassis and the layout of the equipment rack or wiring room are extremely important for proper system operation. Equipment placed too close together, inadequate ventilation, and inaccessible panels can cause system malfunctions and shutdowns, and can make the chassis maintenance difficult. When planning the site layout and equipment locations, keep in mind the precautions described in the next section “Preventive Site Configuration, page 1-4,” to help avoid equipment failures and reduce the possibility of environmentally caused shutdowns. If you are currently experiencing shutdowns or unusually high error rates with your existing equipment, these precautions may help you isolate the cause of failures and prevent future problems. Preventive Site Configuration The following precautions will help plan an acceptable operating environment for the chassis and avoid environmentally caused equipment failures: • Electrical equipment generates heat. Ambient air temperature might not be adequate to cool equipment to acceptable operating temperatures without adequate circulation. Ensure that the room in which you operate your system has adequate air circulation. • Always follow the ESD-prevention procedures described previously to avoid damage to equipment. Damage from static discharge can cause immediate or intermittent equipment failure. • Ensure that the chassis top panel is secure. The chassis is designed to allow cooling air to flow effectively within it. An open chassis allows air leaks, which may interrupt and redirect the flow of cooling air from the internal components. Power Supply Considerations The adaptive security appliance can have an AC power supply. Observe the following considerations: • Check the power at the site before installing the chassis to ensure that the power is “clean” (free of spikes and noise). Install a power conditioner if necessary, to ensure proper voltages and power levels in the source voltage. • Install proper grounding for the site to avoid damage from lightning and power surges. • In a chassis equipped with an AC-input power supply, use the following guidelines: – The chassis does not have a user-selectable operating range. Refer to the label on the chassis for the correct AC-input power requirement. – Several styles of AC-input power supply cords are available; make sure you have the correct style for your site. – Install an uninterruptible power source for your site, if possible. – Install proper site grounding facilities to guard against damage from lightning or power surges. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 1-4 OL-12920-01 Chapter 1 Preparing for Installation General Site Requirements Configuring Equipment Racks The following tips help you plan an acceptable equipment rack configuration: • Enclosed racks must have adequate ventilation. Ensure that the rack is not overly congested, because each chassis generates heat. An enclosed rack should have louvered sides and a fan to provide cooling air. • When mounting a chassis in an open rack, ensure that the rack frame does not block the intake or exhaust ports. If the chassis is installed on slides, check the position of the chassis when it is seated all the way into the rack. • In an enclosed rack with a ventilation fan in the top, excessive heat generated by equipment near the bottom of the rack can be drawn upward and into the intake ports of the equipment above it in the rack. Ensure that you provide adequate ventilation for equipment at the bottom of the rack. • Baffles can help to isolate exhaust air from intake air, which also helps to draw cooling air through the chassis. The best placement of the baffles depends on the airflow patterns in the rack. Experiment with different arrangements to position the baffles effectively. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 1-5 Chapter 1 Preparing for Installation General Site Requirements Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 1-6 OL-12920-01 CH A P T E R 2 ASA 5580 This chapter introduces the ASA 5580 adaptive security appliance. This chapter includes the following sections: • Introduction, page 2-1 • Supported Interface Cards, page 2-2 • Ports and LEDs, page 2-3 • Internal Components, page 2-8 • Diagnostic Panel, page 2-10 • Specifications, page 2-10 • Working in an ESD Environment, page 2-11 Introduction The Cisco ASA 5580 series adaptive security appliance comes in two models the ASA 5580-20 and ASA 5580-40. In addition to world-class performance, the adaptive security appliances also introduces new features and capabilities in the areas of scalable logging, system environmental monitoring, VPN Remote Access user limits, 10 Gigabit Ethernet interfaces, and more. The ASA 5580-20 delivers 5 Gigabits per second of TCP traffic and UDP performance is even greater. Many features in the system are made multi-core capable to achieve this high throughput. In addition the system delivers greater than 60,000 TCP connections per second and supports up to 1 million connections. The ASA 5580-40 delivers 10 Gigabits per second of TCP traffic and similar to ASA 5580-20 the UDP performance will be even greater. The ASA 5580-40 delivers greater than 120,000 TCP connections per second and up to 2 million connections in total. The ASA 5580-20 and the ASA 5580-40 supports 50 security contexts and up to 100 VLAN interfaces (250 VLAN interfaces will be supported in a future release) and 1 Gigabit of IPSec VPN 3DES performance. They support up to 24 Gigabit data ports or up to 12 Ten Gigabit data ports as well as two additional Gigabit ports for management. Optional redundant, hot-swappable power capabilities are available as well as hot-swappable cooling fans in case of a fan failure. NetFlow version 9 will be used to export information about the progression of a flow from start to finish. The NetFlow implementation will export records indicating significant events in the life of a flow. This is different from traditional NetFlow which exports data about flows at regular intervals. The NetFlow module will also export records about the flows that are denied by Access Lists. You can configure an ASA 5580 to send the following events using NetFlow: Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 2-1 Chapter 2 ASA 5580 Supported Interface Cards • Flow Creation • Flow Teardown • Flow Denied - Only flows denied by ACL will be reported in the first release. Additionally, the adaptive security appliance software supports Cisco Adaptive Security Device Manager (ASDM). ASDM delivers world-class security management and monitoring through an intuitive, easy-to-use web-based management interface. Bundled with the adaptive security appliance, ASDM accelerates adaptive security appliance deployment with intelligent wizards, robust administration tools, and versatile monitoring services that complement the advanced integrated security and networking features offered by the market-leading suite of the adaptive security appliance. Its secure, web-based design enables anytime, anywhere access to adaptive security appliances. The system includes environmental monitoring which tracks the operational status of the fans and power supplies. In addition, it tracks the temperatures of the CPUs and the ambient temperature of the system. ASDM provides you with a quick view into these items on the Device Dashboard and the new show environment command has been introduced to provide the information as well. The ASA 5580 will also support up to 1000 SSL VPN peers, and up to 10,000 total VPN peers. This release also introduces support for 10 Gigabit Ethernet interfaces and support for jumbo frames up to 9216. In addition to the above, enhancements have been made to many existing commands to provide greater visibility to the operations of the high performance ASA 5580. You will find changes in the following commands: show version, show activation-key, show interface, show tech, show asp, and more. Supported Interface Cards The adaptive security appliance supports the following interface cards: • 4-Port Gigabit Ethernet Copper PCI Express card Provides four 10/100/1000BASE-T interfaces, which allow up to 24 total Gigabit Ethernet interfaces in a fully populated chassis. Figure 2-1 shows the Gigabit Ethernet interface card. 4-Port Gigabit Ethernet Copper PCI Express Card 153325 Figure 2-1 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 2-2 OL-12920-01 Chapter 2 ASA 5580 Ports and LEDs • 2-Port 10-Gigabit Ethernet Fiber PCI Express card Provides two 10000BASE-SX (fiber) interfaces (allowing up to 12 total 10-Gigabit Ethernet fiber interfaces in a fully populated chassis). The card ports require a multi-mode fiber cable with an LC connector to connect to the SX interface of the chassis. Figure 2-2 shows the 2-Port 10-Gigabit Ethernet Fiber PCI Express card. 2-Port 10-Gigabit Ethernet Fiber PCI Express card 190474 Figure 2-2 • 4-Port Gigabit Ethernet Fiber PCI Express card Provides four 10000BASE-SX (fiber) interfaces (allowing up to 24 total Gigabit Ethernet fiber interfaces in a fully populated chassis). The card ports require a multi-mode fiber cable with an LC connector to connect to the SX interface of the chassis. Ports and LEDs This section describes the front and rear panels. This section includes the following topics: • Front Panel LEDs, page 2-3 • Rear Panel LEDs and Ports, page 2-5 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 2-3 Chapter 2 ASA 5580 Ports and LEDs Front Panel LEDs Figure 2-3 shows the LEDs on the front panel of the adaptive security appliance. Figure 2-3 Front View 3 4 2 5 6 1 1 2 3 4 5 6 7 8 Cisco IPS 4270 SERIES Intrusion Prevention Sensor 241233 US AT EM ST T 0 T 1 ST R M M UID SY PW MG MG 1 Active LED 2 System LED 3 Power Status LED 4 Management 0/0 LED 5 Management 0/1 LED 6 Power Table 2-1 describes the front panel switches and indicators on adaptive security appliance. Table 2-1 Front Panel Switches and Indicators Indicator Description Active Toggles between Active and Standby Failover status of the chassis: System indicator • On—Failover active • Off—Standby Status Indicates internal system health: • Green—System on • Flashing amber—System health degraded • Flashing red—System health critical • Off—System off Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 2-4 OL-12920-01 Chapter 2 ASA 5580 Ports and LEDs Table 2-1 Front Panel Switches and Indicators Indicator Description Power status indicator Indicates the power supply status: MGMT0/0 indicator MGMT0/1 indicator Power switch and indicator • Green—Power supply on • Flashing amber—Power supply health degraded • Flashing red—Power supply health critical • Off—Power supply off Indicates the status of the management port: • Green—Linked to network • Flashing green—Linked with activity on the network • Off—No network connection Indicates the status of the management port: • Green—Linked to network • Flashing green—Linked with activity on the network • Off—No network connection Turns power on and off: • Amber—System has AC power and is in standby mode • Green—System has AC power and is turned on • Off—System has no AC power For more information on the Management Port, see the management-only command in the Cisco ASA 5580 Adaptive Security Appliance Command Reference. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 2-5 Chapter 2 ASA 5580 Ports and LEDs Rear Panel LEDs and Ports Figure 2-4 shows the rear panel LEDs and ports. Back Panel Features 1 2 PS2 PCI-E x4 9 PCI-E x8 8 7 PCI-E x4 PCI-E x8 6 5 3 PCI-E x4 4 3 PS1 PCI-X 100 MHz 1 2 CONSOLE UID 5 6 4 7 8 1 Power supply 2 Interface expansion slots 3 Power supply 4 T-15 Torx screwdriver 5 USB ports 6 Reserved slot 7 Example of a populated slot 8 Reserved slot 9 Console port 10 Management ports 9 MGMT0/1 MGMT0/0 241226 Figure 2-4 10 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 2-6 OL-12920-01 Chapter 2 ASA 5580 Ports and LEDs Figure 2-5 shows the activity indicators on the Ethernet ports, which has two indicators per port and the power supply indicators. Rear Panel LEDs PS2 PCI-E x4 9 PCI-E x8 8 7 PCI-E x4 PCI-E x8 6 5 PCI-E x4 4 3 PCI-X 100 MHz 1 2 UID PS1 2 3 CONSOLE MGMT0/1 MGMT0/0 241230 Figure 2-5 1 1 Power indicator 3 Activity indicator 2 Link indicator Table 2-2 describes the Ethernet port indicators. The behavior of the port indicators varies based on the type of port—management port, port in a Gigabit Ethernet interface card, port in a 10-Gigabit Ethernet Fiber interface card, or a port in a Gigabit Ethernet Fiber interface card. Table 2-2 Ethernet Port Indicators Indicator Description Gigabit Ethernet Green (top): link to network Flashing Green (top): linked with activity on the network Amber (bottom): Speed 1000 Green (bottom): Speed 100 Off (bottom): Speed 10 10-Gigabit Ethernet Fiber (one LED) Green: link to network Management port Green (right): link to network Flashing green: linked with activity on the network Flashing green (left): linked with activity on the network Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 2-7 Chapter 2 ASA 5580 Ports and LEDs Table 2-3 describes the power supply indicators. Table 2-3 Power Supply Indicators Fail Indicator 1 Amber Power Indicator 2 Green Description Off Off No AC power to any power supply Flashing Off Power supply failure (over current) On Off No AC power to this power supply Off Flashing Off On • AC power present • Standby mode Normal Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 2-8 OL-12920-01 Chapter 2 ASA 5580 Internal Components Internal Components Figure 2-6 shows the internal components of the adaptive security appliance. Figure 2-6 Internal Components 1 2 3 5 4 6 241974 7 1, 3 Power supply 4, 5, 7 2 Interface expansion slots 6 Fans Diagnostic panel Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 2-9 Chapter 2 ASA 5580 Diagnostic Panel Diagnostic Panel The front panel LEDs indicate hardware status at a high level. The Diagnostic Panel indicators identifies individual components experiencing an error, event, or failure. All indicators are off unless one of the component fails. Note When you remove the chassis cover to view the Diagnostic Panel, leave adaptive security appliance powered on. Powering off the adaptive security appliance clears the Diagnostic Panel indicators. Figure 2-7 shows the Diagnostic Panel. For the location of the Diagnostic Panel in the adaptive security appliance chassis, see the “Internal Components” section on page 2-8. For information on how to access the Diagnostic Panel, see the “Accessing the Diagnostic Panel” section on page 3-4. Figure 2-7 Diagnostic Panel Table 2-4 lists the indicators that display health status for each component: Table 2-4 Diagnostic Panel Indicators Indicator Component PS1 Power supply (primary) PS2 Power supply (optional) CPU BD (power fault) Processor memory module board I/O BD System board NMI System NMI switch CPU BD (interlock error) System board PPM X Processor power module 1A-32D DIMM Slot PROC X Processor FAN X Fan Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 2-10 OL-12920-01 Chapter 2 ASA 5580 Specifications Specifications Table 2-5 lists the specifications for adaptive security appliance. Table 2-5 Adaptive Security Appliance Specifications Dimensions and Weight Height 6.94 in. (17.6 cm) Width 19.0 in. (46.3 cm) Depth Weight 26.5 in. (67.3 cm) 1 105 lb (47.6 kg) Form factor 4 RU, standard 19-inch rack-mountable Power Rated input voltage 100 to 127 VAC 200 to 240 VAC Rated input frequency 50 to 60 Hz Rated input power 1161W @ 100 VAC 1598W @ 200 VAC Rated input current 12A (100 VAC) 8A (200 VAC) Maximum heat dissipation 3960 BTU/hr (100 VAC) 5450 BTU/hr (200 VAC) Power supply output 910 W (low line) 1300 W (high line) Environment Temperature Operating 50 to 95°F (10 to 35°C) 2 Nonoperating -40°F to 158°F (-40°C to 70°C) Maximum wet bulb temperature 82.4°F (28°C) Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Altitude Operating 0 to 6500 ft (2000 m) Nonoperating 0 to 30,000 ft (9144 m) Shock Operating Half-sine 2 G, 11 ms pulse, 100 pulses Nonoperating 25 G, 170 inches/sec delta V Vibration 2.2 Grms, 10 minutes per axis on all three axes 1. With full card installation and two power supplies. 2. At sea level with an altitude derating of 1.8 °F per every 1000 ft (1.0° C per every 3.0m) above sea level to a maximum of 10,000 ft (3050 m). no direct sustained sunlight. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 2-11 Chapter 2 ASA 5580 Working in an ESD Environment Working in an ESD Environment Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD damage occurs when electronic components are improperly handled and can result in complete or intermittent failures. Always follow ESD-prevention procedures when you remove and replace components. Ensure that the chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the grounding clip to an unpainted surface of the chassis frame to safely ground unwanted ESD voltages. To guard against ESD damage and shocks, the wrist strap and cord must operate properly. If no wrist strap is available, ground yourself by touching the metal part of the chassis. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 2-12 OL-12920-01 CH A P T E R 3 Maintenance and Upgrade Procedures This chapter describes maintenance and upgrade procedures. This chapter includes the following sections: Caution • Removing and Replacing the Chassis Cover, page 3-1 • Accessing the Diagnostic Panel, page 3-4 • Removing and Installing the Interface Cards, page 3-4 • Removing and Installing the Power Supply, page 3-6 • Removing and Installing Fans, page 3-10 • Upgrading the ASA 5580-20 to an ASA 5580-40, page 3-12 • Troubleshooting Loose Connections, page 3-24 The BIOS on the ASA 5580 adaptive security appliance chassis is specific to the ASA 5580 adaptive security appliance and must only be upgraded under instructions from Cisco with BIOS files obtained from the Cisco website. Installing a non-Cisco or third-party BIOS on the ASA 5580 adaptive security appliance voids the warranty. Removing and Replacing the Chassis Cover This section describes how to remove and replace the chassis cover from the adaptive security appliance. This section includes the following topics: • Removing the Chassis Cover, page 3-2 • Replacing the Chassis Cover, page 3-3 Warning Before working on a system that has an On/Off switch, turn OFF the power and unplug the power cord. Statement 1 Warning This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than 120 VAC, 20 A U.S. (240 VAC, 16-20 A International). Statement 1005 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-1 Chapter 3 Maintenance and Upgrade Procedures Removing and Replacing the Chassis Cover Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024 Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029 Caution Follow proper safety procedures when removing and replacing the chassis cover by reading the safety warnings in Regulatory Compliance and Safety Information for the Cisco ASA 5580. Caution Do not operate the ASA 5580 adaptive security appliance for long periods with the chassis cover open or removed. Operating it in this manner results in improper airflow and improper cooling that can lead to thermal damage. Removing the Chassis Cover To remove the chassis cover, perform the following steps: Note Removing the chassis cover does not affect Cisco warranty. Upgrading the adaptive security appliance does not require any special tools and does not create any radio frequency leaks. Step 1 Read the Regulatory Compliance and Safety Information for the Cisco ASA 5580 document. Step 2 Extend the adaptive security appliance out of the rack if it is rack-mounted.. If the locking latch is locked, use the T-15 Torx screwdriver located on the back of the chassis to unlock it. See Figure 2-4 on page 2-6 to see the location of the T-15 Torx screwdriver. Turn the locking screw a quarter of a turn counterclockwise to unlock it, see Figure 3-1. Caution Do not operate the adaptive security appliance without the chassis cover installed. The chassis cover protects the internal components, prevents electrical shorts, and provides proper air flow for cooling the electronic components. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-2 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Removing and Replacing the Chassis Cover Step 3 Lift up the cover latch on the top of the chassis, see Figure 3-1. Figure 3-1 1 2 3 4 Unlocking and Lifting the Latch 5 6 7 8 241967 Cisco ASA 5580 Adaptiv SERIES e Security Applian ce S TU M TE STA 0 1 UID SYS WR MT MT P MG MG Slide the chassis cover back and up to remove it, see Figure 3-2. Figure 3-2 1 2 3 4 Sliding the Chassis Cover 5 6 7 8 Cisco ASA 5580 Adaptiv SERIES e Security Applian ce S TU M TE STA 0 1 UID SYS WR MT MT P MG MG 241968 Step 4 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-3 Chapter 3 Maintenance and Upgrade Procedures Accessing the Diagnostic Panel Replacing the Chassis Cover To replace the chassis cover, perform the following steps: Step 1 Position the cover on top of the chassis and slide it on. Push down on the cover latch to lock it into place. Note Step 2 Make sure the chassis cover is securely locked into place before powering on the adaptive security appliance. Reinstall the adaptive security appliance in a rack, on a desktop, or on a table, or extend it back into the rack. Accessing the Diagnostic Panel Note When you remove the chassis cover to view the Diagnostic Panel, leave the adaptive security appliance powered on. Powering off the adaptive security appliance clears the Diagnostic Panel indicators. To access the Diagnostic Panel, perform the following steps: Step 1 Extend the adaptive security appliance from the rack.. Step 2 Remove the chassis cover. For more information, see Removing the Chassis Cover, page 3-2. Step 3 Locate the Diagnostic Panel (see Figure 2-7 on page 2-10) For information on what internal health information each indicator displays, see the “Figure 2-7Diagnostic Panel” section on page 2-10. Follow the instructions in this chapter to remove and install failed components. For aid in troubleshooting, use the internal health indicators information when contacting TAC. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-4 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing the Interface Cards Removing and Installing the Interface Cards The adaptive security appliance has nine expansion card slots. Slots 1 and 2 are PCI-X slots and are reserved for future use. Slots 3 through 9 are PCI Express card slots. All slots are full-height slots. Slot 9 is reserved and is not available for use by network interface cards. This section includes the following topics: Caution • Removing the Interface Cards, page 3-5 • Installing an Interface Cards, page 3-5 To prevent damage to the adaptive security appliance or the expansion cards, power down the adaptive security appliance and remove all AC power cables before removing or installing expansion cards. Removing the Interface Cards To remove the interface cards, perform the following steps: Step 1 Power off the adaptive security appliance Step 2 Remove the power cables from the adaptive security appliance. Step 3 If rack-mounted, extend the adaptive security appliance from the rack. Step 4 Make sure the adaptive security appliance is in an ESD-controlled environment. For more information, see the “Working in an ESD Environment” section on page 2-12. Step 5 Remove the chassis cover. For more information, see the “Removing the Chassis Cover” section on page 3-2. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-5 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing the Interface Cards Step 6 To unlock the expansion card slot, push down on the center part of the blue tab and open the latch, see Figure 3-3. Step 7 To install a card, position the card over the socket, and gently push the card down, see Figure 3-3. Figure 3-3 Unlocking the Expansion Card Slot and Installing the Card PS2 8 PCI-E x8 7 PCI-E x4 PCI-E x8 6 5 4 PCI-E x4 3 P 250204 PCI-E x4 9 UID Installing an Interface Cards To install the interface cards, perform the following steps: Step 1 To install a card, position the card so that its connector lines up over the socket on the mother board and push the card down in to the socket. Press down on the outer edge of the blue tab to lock the card into place. Note Step 2 To remove the expansion cards, unlock the retaining clip. To install the expansion cards, lock the retaining clip. Replace the chassis cover. For more information, see Replacing the Chassis Cover, page 3-3. Step 3 Slide the server back in to the rack by pressing the server rail-release handles. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-6 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing the Power Supply Step 4 Reconnect the power cables to the adaptive security appliance. Step 5 Power on the adaptive security appliance. Removing and Installing the Power Supply The adaptive security appliance ships with two hot-pluggable power supplies, providing a redundant power supply configuration. You can install or replace either power supply without powering down the adaptive security appliance, as long as one power supply is active and functioning correctly. Note Make sure the two power supplies are powered by separate AC power sources so that the adaptive security appliance is always available. This section describes how to remove and install the power supply in the adaptive security appliance. This section includes the following topics: • Removing and Installing the Power Supply, page 3-6 • Installing the Power Supply, page 3-8 Removing the Power Supply The Power supplies are hot-pluggable. If you are replacing a redundant power supply, you can replace it while the adaptive security appliance is running. If only one power supply is installed, do not remove the power supply unless the adaptive security appliance has been powered off. Removing the only operational power supply causes an immediate power loss. To remove the power supply, perform the following steps: Note The following steps apply only if you have one active functioning power supply. Step 1 Power off the adaptive security appliance. Step 2 Remove the power cable from the adaptive security appliance. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-7 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing the Power Supply Step 3 Use the T-15 Torx screwdriver that shipped with the adaptive security appliance to remove the shipping screw, see Figure 3-4. For location of the T-15 Torx screwdriver, see Figure 2-4 on page 2-6. Step 4 Press the latch, and pull the power supply handle out, see Figure 3-4. Figure 3-4 PCI-E x4 4 Removing the Screw 3 PCI-X 10 0 MHz 2 1 CONSO LE MGMT 0/ 1 Step 5 MGMT 0/ 0 241970 PS1 Remove the power supply by pulling it away from the chassis, see Figure 3-5. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-8 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing the Power Supply Figure 3-5 PCI-E x4 4 3 Pulling the Power Supply Handle PCI-X 10 0 MHz 2 1 CONSO LE CO NSOLE MGMT 0/ 1 MGMT 0/ 0 241971 PS1 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-9 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing the Power Supply Installing the Power Supply To install the power supply in the adaptive security appliance, perform the following steps: Step 1 Align and push the power supply into place, see Figure 3-6. Figure 3-6 PCI-E x4 4 3 Pushing the Power Supply PCI-X 10 0 MHz 2 1 CONSO LE MGMT 0/ 1 Step 2 MGMT 0/ 0 241972 PS1 Lock the power supply handle, see Figure 3-7. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-10 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing Fans Figure 3-7 PCI-E x4 4 3 Locking the Power Supply Handle PCI-X 10 0 MHz 2 1 CONSO LE MGMT 0/ 1 MGMT 0/ 0 241973 PS1 Step 3 Use the T-15 Torx screwdriver to screw the power supply back into place. Step 4 Reconnect the power cable. Be sure that the power supply indicator and the front panel health indicators are green. Step 5 Power on the adaptive security appliance. Removing and Installing Fans There are six fans in the adaptive security appliance. For the fan locations, see Figure 2-6 on page 2-9. The adaptive security appliance supports redundant hot-pluggable fans in a 5 + 1 configuration to provide proper airflow. This section describes how to install and remove the fans in the adaptive security appliance. This section includes the following topics: • Removing the Fan, page 3-11 • Installing the Fan, page 3-12 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-11 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing Fans Figure 3-8 shows the fan, its connector, and its indicator. Fan, Connector, and Indicator 250251 Figure 3-8 The fan indicators provide the following information: • Green—Operating normally • Amber—Failed • Off— No power Removing the Fan To remove fans in the adaptive security appliance, perform the following steps: Step 1 Extend the chassis from the rack.. Step 2 Remove the chassis cover. For more information, see Removing the Chassis Cover, page 3-2 Step 3 Identify the failed fan by locating an amber indicator on top of the failed fan or a lighted FAN X indicator on the Diagnostic Panel. For more information about the Diagnostic Panel, see Figure 2-7 on page 2-10. Step 4 To remove the fan, grasp the red plastic handle and pull the handle up, see Figure 3-9. Note Remove and replace one fan at a time. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-12 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Removing and Installing Fans Figure 3-9 Removing the Fan PS2 PCI-E x4 9 8 PCI-E x8 7 PCI-E x4 PCI-E x8 6 5 4 PCI-E x4 3 PCI-X 100 MHz 2 1 PS1 241969 UID CONSO LE MGMT 0/1 MGMT 0/0 Installing the Fan To install fans in the adaptive security appliance, perform the following steps: Step 1 To install a new fan, position the fan over the slot so that the connector below the fan indicator lines up with the connection on the motherboard (for the location of the connector, see Figure 3-8). Step 2 Push down until the fan clicks into place. Step 3 Check to make sure the indicator on each fan is green. Note If the front panel internal system health indicator is not green after you install a fan, reseat the fan. Step 4 Replace the chassis cover. Step 5 Slide the adaptive security appliance back in to the rack by pressing the rail-release handles. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-13 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Upgrading the ASA 5580-20 to an ASA 5580-40 Note When you purchase the appropriate user upgrade license, you will receive a Product Activation Key (PAK) when the order is fulfilled. Per the enclosed instructions, you should visit http://www.cisco.com/go/license, where you will be prompted to enter your contact information and PAK number along with the serial number of your module. The software on the Content Security Edition module will be enabled for the new user count and/or Plus functionality automatically and transparently the next time it checks for updates. The adaptive security appliance supports operation in a two or four-processor configuration. The adaptive security appliance supports un functions through the processor installed in processor socket 1. The adaptive security appliance power modules provide proper power to each processor. Each power module must be installed in the slot adjacent to its processor. Note Always upgrade the license first before adding new processors. After upgrading the license, you must reboot the chassis. If you fail to reboot or reboot without adding new processors after upgrading your license, the chassis will continue to operate as an ASA 5580-20 adaptive security appliance. Accessing the Processor Memory Module The processors and the power modules are stored in a module at the front of the adaptive security appliance. Access to this module is provided through the front panel, eliminating the need to extend the adaptive security appliance from the rack to install or replace the processors. To remove the processor module, perform the following steps: Step 1 Power off the adaptive security appliance. Step 2 Use a grounding strap. For more information, see the “Working in an ESD Environment” section on page 2-12. Step 3 Release the latches on the lever, see Figure 3-10. Step 4 Lower the handle, and pull the module out of the adaptive security appliance until the release latches catch, see Figure 3-10. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-14 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Releasing the Latch and Lowering the Handle 242070 Figure 3-10 Step 5 Firmly holding the module, press the release buttons and pull the module out of the adaptive security appliance, see Figure 3-11. Release Button Location 242071 Figure 3-11 1 Release buttons 2 Module Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-15 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Step 6 Remove the fans installed in the cover of the module by grasping the red plastic handle and pulling the handle up, see Figure 3-12. Removing the Fan and Releasing the Latch 242072 Figure 3-12 Step 7 Release the latch, and open the cover, see Figure 3-12. Installing a Processor Caution To avoid damage to the adaptive security appliance and system board, only authorized personnel should attempt to replace or install the processor in this adaptive security appliance. Caution To prevent possible malfunction and damage to the equipment, multiple processors installed in the adaptive security appliance must have the same part number. Caution Processor and processor power module sockets 1 and 2 must be populated at all times or the adaptive security appliance will not function properly. Caution To help avoid damage to the processor and system board, use the processor installation tool to install the new processor. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-16 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Caution Use caution when installing the processor memory module or removing the processor memory module; when fully populated, it can weigh up to 30 pounds. To install a processor, perform the following steps: Step 1 Open the heatsink retaining bracket, see Figure 3-13. Opening the Heatsink Bracket 242073 Figure 3-13 Caution Step 2 The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. Remove the processor socket protective cover, see Figure 3-14. Retain the cover for future use. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-17 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Removing the Processor Socket Protective Cover 242074 Figure 3-14 Caution Step 3 Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Rotate the latch and open the retaining bracket, see Figure 3-15. Rotating the Latch and Opening the Retaining Bracket 242075 Figure 3-15 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-18 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Caution Step 4 Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully reinsert the processor in the tool, see Figure 3-16. Reinsert the Processor in the Tool 242076 Figure 3-16 Step 5 Caution Align the processor installation tool with the socket and install the processor, see Figure 3-17. The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-19 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Aligning and Installing the Processor 242077 Figure 3-17 Step 6 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool, see Figure 3-18. The Processor Installation Tool 242078 Figure 3-18 Step 7 Close the processor retaining bracket and the processor retaining latch, see Figure 3-19. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-20 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Closing the Processor Retaining Bracket and Retaining Latch. 242079 Figure 3-19 Step 8 Caution Step 9 Remove the heatsink cover. After the cover is removed, do not touch the thermal interface media. Install the heatsink, you must press hard to clamp it down, see Figure 3-20. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-21 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Installing the Heatsink 242080 Figure 3-20 Step 10 Close the heatsink retaining bracket, see Figure 3-21. Closing the Heatsink Retaining Bracket 242081 Figure 3-21 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-22 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Step 11 Install the processor power module. The processor power module is keyed and the key must be aligned when installed, see Figure 3-22. Note Always install a processor power module when you install a processor. The system fails to boot if the corresponding processor power module is missing. Installing the Processor Power Module 242082 Figure 3-22 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-23 Chapter 3 Maintenance and Upgrade Procedures Upgrading the ASA 5580-20 to an ASA 5580-40 Step 12 Install the memory module into the adaptive security appliance. The four memory modules should be installed in slots 17I, 18I, 25M, and 26M, see Figure 3-23. Note Memory location before upgrading are 1A, 2A, 3B, 4B 9E, 10E, 11F, 12F. DIMM slot identification 242069 Figure 3-23 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-24 OL-12920-01 Chapter 3 Maintenance and Upgrade Procedures Troubleshooting Loose Connections Step 13 Close the processor memory module cover, see Figure 3-24. Figure 3-24 Closing the Module Cover Step 14 Install the fan by positioning the fan over the slot so that the connector below the fan indicator lines up with the connection on the motherboard. Push down until the fan clicks into place. Step 15 Power on the adaptive security appliance. Troubleshooting Loose Connections Perform the following actions to troubleshoot loose connections on the ASA 5580 adaptive security appliance: • Make sure all power cords are securely connected. • Make sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Make sure no cables have bent pins or damaged connectors. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 3-25 Chapter 3 Maintenance and Upgrade Procedures Troubleshooting Loose Connections • Make sure each device is properly seated. • If a device has latches, make sure they are completely closed and locked. • Check any interlock or interconnect indicators that indicate a component is not connected properly. If problems continue, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide 3-26 OL-12920-01 A P P E N D I X A Cable Pinouts This appendix describes pinout information for 10/100/1000BaseT ports, console and the RJ-45 to DB-9 ports, and the Management 10/100/1000 Ethernet port, and includes the following sections: • 10/100/1000BaseT Connectors, page A-1 • Console Port (RJ-45), page A-2 • RJ-45 to DB-9, page A-3 • MGMT 10/100/1000 Ethernet Port, page A-4 • Gigabit and Fibre Channel Ports, page A-4 10/100/1000BaseT Connectors The adaptive security appliance supports 10/100/1000BaseT ports. You must use at least a Category 5 cable for 100/1000baseT operations, but a Category 3 cable can be used for 10BaseT operations. The 10/100/1000BaseT ports use standard RJ-45 connectors and supports MDI and MDI-X connectors. Ethernet ports normally use MDI connectors and Ethernet ports on a hub normally use an MDI-X connector. Use an Ethernet straight-through cable to connect an MDI to an MDI-X port. Use a cross-over cable to connect an MDI to an MDI port, or an MDI-X to an MDI-X port. Figure A-1 shows the 10BaseT and the 100BaseTX connector (RJ-45). 10/100 Port Pinouts Pin Label 1 RD+ 2 RD- 3 TD+ 4 NC 5 NC 6 TD- 7 NC 8 NC 1 2 3 4 5 6 7 8 H5318 Figure A-1 Figure A-2 shows the 10BaseT, 100BaseTX, and 1000BASE-T connector (RJ-45). Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 A-1 Appendix A Cable Pinouts Console Port (RJ-45) 10/100/1000 Port Pinouts Pin Label 1 TP0+ 2 TP0- 3 TP1+ 4 TP2+ 5 TP2- 6 TP1- 7 TP3+ 8 TP3- 1 2 3 4 5 6 7 8 60915 Figure A-2 Console Port (RJ-45) Cisco products use the following types of RJ-45 cables: Note • Straight-through • Crossover Cisco does not provide these cables; they are widely available from other sources. Figure A-3 shows the RJ 45 cable. RJ-45 Cable 87654321 RJ-45 connector H2936 Figure A-3 To identify the RJ-45 cable type, hold the two ends of the cable next to each other so that you can see the colored wires inside the ends, as shown in Figure A-4. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide A-2 OL-12920-01 Appendix A Cable Pinouts RJ-45 to DB-9 RJ-45 Cable Identification H5663 Figure A-4 Examine the sequence of colored wires to determine the type of RJ-45 cable, as follows: • Straight-through—The colored wires are in the same sequence at both ends of the cable. • Crossover—The first (far left) colored wire at one end of the cable is the third colored wire at the other end of the cable. Table A-1 lists the rolled (console) cable pinouts for RJ-45. Table A-1 RJ-45 Rolled (Console) Cable Pinouts Signal Pin Pin Pin - 1 8 - - 2 7 - - 3 6 - - 4 5 - - 5 4 - - 6 3 - - 7 2 - - 8 1 - RJ-45 to DB-9 Table A-2 lists the cable pinouts for RJ-45 to DB-9 or DB-25. Table A-2 Cable Pinouts for RJ-45 to DB-9 or DB-25 Signal RJ-45 Pin DB-9 Pin RTS 8 8 DTR 7 6 TxD 6 2 GND 5 5 GND 4 5 RxD 3 3 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 A-3 Appendix A Cable Pinouts MGMT 10/100/1000 Ethernet Port Table A-2 Cable Pinouts for RJ-45 to DB-9 or DB-25 (continued) Signal RJ-45 Pin DB-9 Pin DSR 2 4 CTS 1 7 MGMT 10/100/1000 Ethernet Port The MGMT 10/100/1000 Ethernet port is an Ethernet port with an RJ-45 connector. You can use a modular, RJ-45, straight-through UTP cable to connect the management port to an external hub, switch, or router. Table A-3 lists the cable pinouts for 10/100/1000BASE-T Management Port Cable Pinouts (MDI). Table A-3 10/100/1000BASE-T Management Port Cable Pinouts (MDI) Signal Pin TD+ 1 TD- 2 RD+ 3 RD- 6 Not used 4 Not used 5 Not used 7 Not used 8 Gigabit and Fibre Channel Ports Table A-4 lists the types of SFP modules and connectors used in the adaptive security appliance. Table A-4 Port Types of SFP Modules and Connectors Compliance Connector Fiber Type Gigabit Ethernet 1000BASE-SX SW MMF 1000BASE-LX LW SMF Table A-5 lists the SFP port cabling specifications for the SFP modules and connectors used in the adaptive security appliance. Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide A-4 OL-12920-01 Appendix A Cable Pinouts Gigabit and Fibre Channel Ports Table A-5 SFP Port Cabling Specifications Cisco Product Number Wavelength (nanometer) Core Size (micron) Baud Rate Cable Distance GLC-SX-MM= 850 62.5 1.0625 300 m 50.0 1.0625 500 m 9.0 1.0625 10 km GLC-LH-SM= 1300 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 A-5 Appendix A Cable Pinouts Gigabit and Fibre Channel Ports Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide A-6 OL-12920-01 I N D EX Numerics C 10-Gigabit Ethernet fiber interface card chassis described loose connections 2-3 2SX card illustration 3-24 chassis covers removing 2-3 4GE bypass interface card illustration 2-10 3-2 Cisco warranty 1-2 2-2 D A Diagnostic Panel accessing accessing Diagnostic Panel ASA 5580 accessing Diagnostic Panel 3-4 component list illustration 3-4 ASA 5580 indicators 2-10 2-10 2-10 Diagnostic Panel described illustration 2-10 E 2-10 Ethernet port indicators expansion card slots 2-7 3-4 see ESD fan connector and indicator (illustration) fan indicators 3-11 equipment racks 3-11 tips installing fans electrostatic discharge 1-5 ESD 3-11 preventing interface cards 3-5 power supplies 3-6 power supply indicators Ethernet port indicators ASA 5580 2-8 ASA 5580 3-5 power supplies 3-6 specifications T-15 Torx screwdriver 3-4 F 2-10 supported interface cards 2-7 expansion card slots removing interface cards 1-3, 2-11 2-2 3-7, 3-10 fan indicators ASA 5580 3-11 Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide OL-12920-01 IN-1 Index fans ASA 5580 ventilation 2-8 1-5 R G RJ-45 connector Gigabit Ethernet fiber interface card described pinouts A-3 2-3 Gigabit Ethernet interface card described 2-2 S safety 1-2 site environment I 1-3 specifications installing ASA 5580 fans (ASA 5580) 3-11 interface cards T ASA 5580 installing 3-5 removing 3-5 supported T-15 Torx screwdriver ASA 5580 2-2 3-7, 3-10 troubleshooting internal health information Diagnostic Panel chassis loose connections 3-4 3-24 Diagnostic Panel (ASA 5580) L V loose connections ventilation fans chassis 2-10 3-4 1-5 3-24 W M warranty MGMT 1-2 2-5 P power supplies ASA 5580 installing 3-6 removing 3-6 power supply indicators Cisco ASA 5580 Adaptive Security Appliance Hardware Maintenance Guide IN-2 OL-12920-01